Customer Success Manager

Experience Range: 5 to 10 Years (Associate CSP / CSP / Sr. CSP)

Roles and responsibilities:

As part of the core sales and GTM team of Quantiphi, the CSP will be responsible for execution of end-to-end sales process in a B2B environment.

Your responsibilities will include:

• Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
• Managing customer communication and relationships.
• Engage and drive end-to-end pre-sales activities for business development for the company in the Data Science and Applied AI domain.
• Ability to research, identify and prospect full range - Proficient in developing business collaterals based on latest developments in AI to showcase the potential of ML & AI for the enterprise.
• Experience in handling or being hands-on for analytical/machine learning projects (Good to have).
• Work in conjunction with the Solution Architects and Data Science teams to gather, analyze and prospect business problems to be solved using large volumes of quantitative and qualitative data and develop of point of view to build a solution for the problems.
• Applying the right analysis frameworks to develop creative solutions to complex business problems.
• Planning and executing both short-term and long-range projects. Manage teamwork and client expectations.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
• Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
• Work hands-on with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments and manage the technical relationship with Google’s customers.
• Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• This includes understanding, analyzing and prospecting complex business problems to be solved using Data solutions & AI Applications in a variety of industries including Healthcare, Media, BFSI, CPG, Retail and many others.
• Travel to customer sites, conferences, and other related events as required.

Skills Required:

You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven individuals willing to learn on the go would be preferred.

• Good communication, abstraction, analytical and presentation skills.
• Experience of B2B sales, customer communication and relationship management.
• Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal writing and presentation.
• Data driven mindset. Your plans and actions are backed by not just gut feeling but also
• customer/industry/market research.
• Knowledge and willingness to learn and apply emerging trends in business research, data science,
• Machine learning Artificial Intelligence, Cloud.
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques.
• Excellent communication (written and verbal) and excellent articulation skills.
• Strong team player and ability to collaborate with a cross functional team
• Experience with sales reporting.
• Self-driven and strong aptitude to work in an entrepreneurial , fast-paced environment with minimal supervision and a passion for developing new value-added AI based solutions for clients across a variety of industries.

​Company Overview:  

At Codvo, software and people transformations go together. We are a global empathy-led technology services company with a core DNA of product innovation and mature software engineering. We uphold the values of Respect, Fairness, Growth, Agility, and Inclusiveness in everything we do.

Job Description:

We are looking for an experienced 8 to 10 years and detail-oriented PostgreSQL Database Administrator to join our dynamic team.

Key Responsibilities:

Database Design & Management:

Design, implement, and manage PostgreSQL database systems.

Perform regular maintenance of PostgreSQL databases, including updates, backups, and restores.

Ensure database availability, reliability, and performance tuning.

• Optimization & Troubleshooting:

Monitor and optimize the performance of PostgreSQL databases.

Write efficient SQL queries, create stored procedures, and optimize queries for better performance.

Troubleshoot and resolve database issues, performance bottlenecks, and outages.

• Backup & Disaster Recovery:

Implement and maintain regular backup and disaster recovery processes for databases.

Perform database replication and clustering for high availability.

• Security & Compliance:

Enforce database security policies, including user access management and data encryption.

Ensure compliance with relevant data protection regulations and standards.

• Collaboration & Development:

Work with developers to optimize application queries and database design.

Assist in database migrations and upgrades to new versions of PostgreSQL.

Participate in code reviews, system design discussions, and database architecture planning.

Skills & Qualifications:

Experience:

Proven experience as a PostgreSQL Database Administrator.

Strong knowledge of PostgreSQL database design, administration, and performance tuning.

• Technical Skills:

Proficiency with SQL and PL/pgSQL.

Experience with PostgreSQL clustering, replication, and sharding.

Familiarity with database backup tools (pg_dump, pg_basebackup) and high-availability techniques (replication, failover) tools like patroni, pgpool2 etc.,.

Understanding of PostgreSQL performance tuning, indexing, and query optimization.

• Preferred Skills:

Should have experience in Azure-managed databases.

Ability to manage databases (specifically Percona Postgres Distribution) in Kubernetes environments.

Expertise in managing Postgres databases on cloud virtual machines (VMs).

Proficiency in configuring distributed storage solutions like Citus.

Experience in database partitioning to optimize large datasets.

Should have experience in configuring tablespaces in PostgreSQL.

• Additional Skills:

Knowledge of containerization technologies and orchestrations such as Docker,kubernetes for PostgreSQL deployment.

Experience with cloud platforms (AWS, Azure, Google Cloud) and PostgreSQL in the cloud.

Familiarity with scripting languages like Python, Bash, or Shell scripting for automating database operations.

Experience - 8-10 years

Location - Remote

Time - 2:30-11:30PM

• Building an environment for the creative team to work in and overseeing their ideas and projects

• taking responsibility for the creative philosophy and the standard of output across the agency or department

• developing ideas for advertising or promotional campaigns

• pitching concepts to clients if you work at an agency, or presenting to directors if you work in-house

• overseeing several projects from start to finish, keeping to deadlines, and signing off on these projects before they are presented

• liaising with clients to keep them informed and to highlight any issues

• understanding the commercial aspects of the agency or marketing department

• hiring and managing the creative team.

• 15+ years of Experience in OFSAA Financial Solution Data Foundation and OFSAA Regulatory reporting solutions
• Expert in enterprise solution architecture and design
• Strong understanding in the OFSAA Data Model, Dimension Management and Enterprise Data Warehouse Knowledge.
• Strong Understanding of OFSAA instrument balances reconciliation with General Ledger Summary Level balances
• Experience in defining and build the OFSAA data architecture and sourcing strategy to ensure data accuracy, integrity and quality.
• Understanding of Banking treasury products, US Fed regulatory etc.
• Strong understanding of data lineage. building
• Strong in OFSAA Data Management Tools Knowledge (F2T/T2T/PLT/SCD’s).
• Experience in Business rules configurations in OFSAA framework
• Strong Experience in deploying OFSAA platform (OFSAAI – OFSAA Infrastructure) and installation of OFSAA application - preferably OFSAA 8.x onwards.

Role: Senior Software Engineer – Backend                                            Location: Bangalore / Gurgaon / Pune

About the Role

The successful backend engineer will work closely and collaboratively with cross functional teams during all phases of the software development lifecycle.

The incumbent should be competent to provide quick solutions to problems and taking a product or a product’s component through the entire life cycle, optimize the space / time complexity and improve on usability and reliability.

What you’ll be doing:

• Bachelor's degree in Computer Science or related field from top notch colleges 
• 4 + years of software development engineering.
• Understanding of fundamental design principles (including MVC).
• Good hands on in AWS scalable environment.
• Experience with different RDBMS and No SQL databases like MySQL, mongo, etc.
• Experience in designing scalable micro-services required.
• Strong knowledge of CS fundamentals including data structures, algorithm design and complexity analysis.
• Proficiency in one language that emphasizes class abstractions (for e.g. Java) and have coded in it for at least 4 years.
• Excellent communication, analytical and problem solving skills.
• Strong organizational skills and the ability to prioritize and work with clients with great efficiency.
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
• Open minded, Team builder, Good communicator and ability to lead and inspire teams.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Experience in dealing with ambiguous/undefined problems; ability to think abstractly

What are we looking for?

• 4 to 10 years of hands on design / development experience. 
• Tech / M.Tech Computer Science or equivalent field from a premier institutes. 
• Proficient in Java OR C/C++, data structures, algorithms and OO design / design patterns. 
• Strong understanding of Computer Science fundamentals. 
• Technical depth in OS, computer architecture and OS internals. 
• Ability to write scalable and maintainable code. 
• Self-starter and goal-oriented with strong analytical and problem-solving skills. 
• Must be able to work cooperatively within a strong diverse technical community to expedite development tasks.
• Experience in Machine Learning is a plus

 
What we offer

• Competitive salary and excellent benefits, in a diverse working environment with inspiring and hardworking colleagues
• A positive, get-things-done workplace.
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
• A flexible working environment where you can drive your outcomes.

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

• Collaborate with Product Managers, CTOs & Engineering Managers to plan a Technical Roadmap aligned with the company’s product vision.
• Collaborate with Tech leads, CTO, Engineering Managers to execute the technical roadmap using Agile methodologies for product development.
• Break down the technical roadmaps into epics & user stories for smooth execution. Facilitate the creation and maintenance of proper product documentation.
• Work with development leads so that product requirements & estimates are well-understood.
• Collaborate with product teams to jot down the technical implementation requirements & engineering aspects of user stories & PRDs.
• Conduct meetings with customer support, marketing & product teams to maintain a roadmap for the internal team’s technical requirements

Payments & Finance

• With the help of engineering teams, build secure & robust payment infrastructures & systems.
• Help the product & tech teams build useful payment experiences, lay down the foundation for introducing lending & other financial services on the platform. Be an expert on multiple payment mechanisms & institutions governing the payment flows in the country.
• Research about the technical feasibility & implementation of Escrow Use-cases.
• Be updated with the latest Payments & finance technologies and service providers. Act as a “Subject Matter Expert” on all things Payments & Finance for our Tech & Product teams. Monitoring & Analytics
• Understand and analyze the flow of payments on the platform, build dashboards to track Payments Conversion Rate & Payments Success Rate. Run A/B tests and experiments to improve PCR & PSR.
• Use database queries to analyze performance indicators, evaluate experiments, evaluate sprint reports & success, etc.
• Setup dashboards & systems to track crashes, errors, exceptions, and bugs on production. Formulate processes and workflows to reduce the same.

Qualifications: Experience

• Prior experience of working in/with Payments & Fintech industry, Payment Gateways, Nodal/Escrow Accounts, and Lending is a must.
• Bachelor’s degree in computer science or equivalent.
• 4+ years of experience in software architecture, design, development, and technical product management.

Technical Skills

• Working knowledge on public clouds such as AWS, GCP, Azure.
• Past experience with hands-on engineering, product, or QA is a strong bonus.
• Working knowledge with monitoring tools like New Relic, Sentry, Cloudwatch
• Very good knowledge of SQL/NoSQL is a must
• Should be familiar with Application App Release cycle
• Proficient in Internet standards & technologies including REST
• Experience with DevOps, CI/CD, Automation, etc.
• Robust and evolving knowledge of current web & mobile app technologies.

Soft Skills

• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail-oriented, advanced problem-solving skills with a customer-centric approach.