Customer Success Manager

ROLE OVERVIEW:

• The Learning Architect will be a visionary and influential professional whose core responsibility is to strategically guide the development of innovative and effective learning services/products in a customer-facing capacity, often requiring travel to engage with customers. This role demands deep expertise across the entire learning services/products lifecycle, from initial customer consultation and conceptualization to successful implementation and evaluation, grounded in a strong understanding and application of various instructional systems design methodologies and emerging learning technologies. The Learning Architect will champion the strategic integration of simulations, AR/VR, game-based learning, gamification, and other new learning technologies to enhance both comprehensive macro learning programs and targeted micro learning initiatives, ensuring culturally sensitive and accessible learning experiences for diverse learners.

RESPONSIBILITES:

- Strategic Direction in Learning Services/Product Development & Customer Engagement:

- Define and champion the vision and strategy for customer-facing learning services/products, aligning with organizational goals and customer needs. Apply adult learning principles, instructional design (ADDIE, SAM, Agile ISD), and leverage simulations, AR/VR, gamification, and new technologies. Ensure quality, accessibility,

and cultural relevance.

- Human-Centric Learning Experience Design:

- Design innovative, engaging learning experiences using advanced instructional methodologies. Integrate simulations, AR/VR, and game-based learning to enhance knowledge transfer. Develop learning architectures that combine diverse content formats and interactive tools.

- Compelling Content Creation & Adaptation:

Oversee high-quality, culturally sensitive content development for macro and microlearning. Use AI ethically and explore AR/VR and games for immersive delivery.Innovate content formats to improve retention across diverse audiences.

Culturally Intelligent & Inclusive Design:

- Embed cultural intelligence and accessibility into all learning products, ensuring inclusivity in simulations, games, and AR/VR. Guide teams on localization, dialects, and accessibility for diverse learners.

- Digital Learning Development & Deployment:

Direct the use of authoring tools, LMS/LXPs, and digital platforms for scalable learning solutions. Evaluate emerging technologies (AR/VR, game development) to enhance learning impact, considering customer infrastructure.

- Quality & Impact Excellence:

Enforce rigorous QA standards for accuracy, functionality, and cultural appropriateness.Analyze feedback and analytics to improve learning effectiveness, particularly in game-based and immersive experiences.

-Strategic Thinking & Customer Alignment:

Align learning services with customer business needs, industry trends, and evolving learning technologies to foster long-term partnerships.

-Vision & Innovation Driver:

Promote innovation by adopting new technologies and pedagogical approaches,including simulations, AR/VR, and gamification, to deliver cutting-edge customer

solutions.

-Teamwork & Collaboration:

Foster collaboration between internal teams, SMEs, and customers, ensuring seamless integration of new learning technologies and clear communication.

- Communication & Influence:

Articulate the vision and benefits of learning solutions, including AR/VR and gamification,to stakeholders, building buy-in through persuasive, design-backed rationale.

- Developing Others:

Mentor teams in instructional design, cultural sensitivity, and emerging technologies,enhancing customer-focused expertise.

- Project Guidance & Partnership:

Ensure efficient project execution and strong customer relationships through proactive communication and alignment with their needs.

- QUALIFICATION AND EXPERIENCE:

• Advanced degree (Master’s required, PhD preferred) in ISD, Educational Technology,

• Learning Sciences, Game Design, HCI, or a related field, with expertise in ISD methodologies, AR/VR, and game-based learning.

• 12+ years of experience leading the strategic development of complex e-learning solutions, applying ISD models (ADDIE, SAM, Agile ISD) and innovative technologies in customer-facing roles.

• Strong knowledge of learning theories, human-centric design, CRM, and emerging tech (AR/VR, game design, AI-powered tools, and learning analytics).

• Proven leadership in managing product teams, engaging customers, and delivering inclusive, accessible global learning experiences.

• Strategic thinker with excellent project management (including Agile), communication, and presentation skills, particularly in advocating for new learning technologies.
• Commitment to cultural intelligence and accessibility in games/immersive tech.Willingness to travel and deep understanding of learning trends, ISD applications, and macro/micro learning best practices.

Technical Architect/Technical Head/Technical Lead  

EDUCATION,EXPERIENCE REQUIRED:

BE/MCA/ B.TECH/Post graduation preferred

10+ years of experience

CTC - 20 LPA.

Vacancy: 1

 

JOB ROLE:

Technical lead will be responsible for technology development delivery and maintenance of small to medium size projects(end to end). Must have good technical and communication skills to effectively communicate with internal and external stakeholders.  

DUTIES AND RESPONSIBILITIES:

1. Must have Managed the team of 6-10
2. Good understanding of industry specific framework
3. Need good design/Architecture design experience
4. To build and maintain financial tech products
5. Customer interaction
6. Exposure to SDLC
7. Project status reporting  

KNOWLEDGE AND SKILLS REQUIRED:

1. Java
2. Spring
3. Hibernate
4. My SQL
5. J Query
6. Apache Tomcat
7. Rest web services
8. Design patterns  

We're Looking For A Digital Marketing Executive. The Candidate Should Be Very Intelligent, Skillful, Practical, And Smart. Must- Have Knowledge About Digital Marketing Field.

Roles & Responsibilities:

1. Conducting On-Site And Off-Site Analysis For SEO
2. Creating High-Quality SEO Content.
3. Leading Keyword Research And Optimization Of Content.
4. Keeping Up-To-Date With Developments In SEO.
5. Good Knowledge Of Back Link Analysis.
6. Familiarity With Google Analytics And Other Analytic Tools.
7. Excellent Written Communication Skills Using Google Analytics
8. Assisting With Blog Content.
9. Administer Search Engine Programs (XML Sitemaps, Shopping Feeds, Webmaster Tools) For Purposes Of Diagnostic Reporting On Client Projects
10. Proficiency In MS Excel, PowerPoint, And Word

Required Knowledge & Skills:

1. Digital Marketing
2. Seo
3. Google Tools
4. Advertising
5. Marketing

Who Can Apply

Only Those Candidates Can Apply:

1. Who Are From Surat
2. Who Have Relevant Skills And Interests

• Developing new user-facing features using React.js.
• Build reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality code.
• Optimize components for maximum performance across a vast array of web-capable devices and browsers.
• Design a modern highly responsive web-based user interface.

Skills and Competencies;

• Bachelor's degree in computer science preferred.
• 3-5 years of demonstrated experience.
• Good knowledge of HTML5, CSS3.
• Strong proficiency in Javascript.
• Strong working knowledge of React JS and web apps.
• Good working experience using API in UI development.
• Should be able to do responsive design and cross-browser compatibility.
• Willingness to experiment and take complete responsibility for projects.
• Work independently and remote, with excellent follow-up, time management, and organization skills.
• Any additional knowledge of/familiarity with programming, in general, would be a great added bonus.
• Knowledge of Jira/confluence.
• Familiarity with code versioning tools such as Git.
• A team player with a problem-solving aptitude.
• Fluent in a second language preferred, good level of verbal English required.

• Min. 3-4 years HANDS-ON EXPERIENCE below is mandatory. Altium Designer/Allegro (Preferred tools) Design of multilayer impedance-controlled PCBs
• Schematic symbol and Footprint Library Creation as per IPC standard.
• Hands-on experience with high speed and mixed-signal multilayer layout design.
• Component Placement and Routing plan preparation for design effectiveness
• Complex layout design with DFM and DFT Considerations.
• Gerber Generation and CAM Validation

Required Skill Sets:

• Knowledge of DFM & DFT
• Knowledge of layer stack-up build.
• Knowledge of EMI/EMC considerations for the successful layout design.
• Knowledge of IPC standards.
• In-depth knowledge of PCB fabrication process and Assembly.
• Knowledge in deciphering 2D/3D CAD DRAWINGS
• Willingness to learn new tools, technologies, and processes.

Qualification:

• Diploma/BE/B. Tech in Electronics or any other discipline.

• Create architectural designs based on product/design requirement and implement critical high performance,large scale services and libraries Participate in the design and implementation of next generation systems.
• Control projects from start to finish - deliverables to ensure high quality, innovative and functional design.
• Adhere to all industry standards in code and architectural designs and evangelize best practices in library.
• Collaborating with other professionals to determine functional and non-functional requirements for the product development.
• Provide constructive feedback on design and product reviews.
• Collaborate with Leads/Engineers for continuous improvement of the code quality by code review and help engineers write better code.
• Lead cross-functional initiatives working with bright engineers across organization.
• Lead engineering efforts from rapid prototypes to large-scale applications using variety of languages and tools/technology stacks.

• Bachelors / Masters in Computer Science or equivalent from a premier institute with at least 8+ years over all professional experience. At-least 2+ years experience in managing/leading software development teams.
• Create clear career paths for team members and help them grow with regular & deep mentoring. Perform regular performance evaluation and share and seek feedback.
• Able to drive sprints and OKRs.
• Exceptional team managing skills; experience in building large scale distributed systems
• Experience in Scalable Systems - transactional systems (B2C)
• Expertise in Java/J2EE and multithreading
• Deep understanding of transactional and NoSQL DBs
• Deep understanding of Messaging systems - kafka
• Good experience on cloud infrastructure - AWS preferably
• Good to have: Data pipelines, ES
• Ability to think and analyze both breadth-wise and depth-wise while designing and implementing services
• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.