Customer Success Manager

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with

offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the

defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Roles and Responsibilities:

1. Support Cybersecurity Assessments:

o Assist in conducting cybersecurity governance risk assessments for

applications.

o Help in the preparation and review of the Cybersecurity Governance

Assessment Questionnaire (CGAQ).

o Ensure all necessary information is collected and documented accurately.

o Provide guidance and support to ensure understanding and compliance with

cybersecurity requirements.

2. Issue and Exception Management:

o Track and follow up on issues and exceptions identified during assessments.

o Ensure timely closure of findings from assessments and audits.

o Document and report the status of issues and exceptions to relevant

stakeholders.

3. Documentation and Reporting:

o Assist in maintaining accurate records of assessments, issues, and exceptions.

o Maintain contact with with IT and Business to ensure customer satisfaction

• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Basic computer knowledge and typing skills
• Flexibility to work in shifts, including weekends and holidays
• Handle inbound/outbound customer calls regarding product/service inquiries and issues
• Ability to empathize with customers and provide appropriate solutions
• Good problem-solving skills
• Ability to work in a fast-paced and target-driven environment

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.
•  

• Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
• Collaborate with Frontend to spec, write, test, and deploy API endpoints.
• Implementation of a robust set of services and APIs that work on our data pipelines.
• Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
• Product development activity includes data querying from our various stores, real-time analytics, ML algorithms.
• Developing & Integrating of the front-end and back-end aspects of the web application
• Optimization of the application for maximum speed and scalability.
• Brainstorm features with the product team and guides decisions based on your knowledge of the codebase.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 
  
  

• 1+ years of relevant work experience.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
• You have a good understanding of multi-process architecture and the threading limitations of NodeJs and Express frameworks.
• Understanding of fundamental design principles behind a scalable application.
• Good understanding of server-side templating languages.
• You have good knowledge of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
• Familiarity with REST API development standards, protocols (HTTP, WebSockets and more), and GraphQL.
• You’re comfortable picking up new stacks and choosing the right tool to get the job done.
• You are open to learning new stuff and avoid internal politics. (super important).
• You are humble, kind, and are open to feedback.(super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂

About Create Protocol

CREATE PROTOCOL is a creator-focussed blockchain platform, built on Create’s optimized multi-chain NFT protocol. We are focused on building decentralized applications with creator focussed tools, to empower the creator economy and bring a CREATE TO EARN revolution.

We also have plans to launch decentralized finance solutions along with a CREATE TOKEN to govern the ecosystem.

CREATE PROTOCOL will be a creator platform owned by Artists. They believe in a world where artists own not just their Creation/Art/Music but also the platform which facilitates the interaction with the artwork, with the fans, listeners, viewers and brands.

For more details, please visit www.createprotocol.org

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be the development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Responsibilities

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills

• Proficient with Swift, React Native and Flutter.
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Experience with performance and memory tuning with tools.
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Proficient understanding of code versioning tools.
• Familiarity with continuous integration

What’s in it for you:

• Work with a mission-driven startup that’s making an impact in Web3 communities.
• Creative flexibility and creative leadership in an emerging field.
• Work with a collaborative, supportive, fun and passionate team.
• Work from home model.
• Be a part of a growing mission-led business in the decentralized world.

Compensation As per market standards along with token allocation in the project .

Desired Candidate Profile

• Bachelor of Technology in Computer Science/ Engineering/ MCA
• 4+ years of experience on Project/Program Management roles working on managing complete development cycle of SaaS products/applications
• Certification in Scrum Master
• Knowledge of Project Management tools such as JIRA
• Software Development or QA Engineer background is a plus
• Ability to transform raw thoughts into clear technical documentation and/or direction
• Problem-solving capabilities with the ability to identify root cause, patience and commitment to solve
• Excellent verbal and written communication, presentation and articulation skills

Role: Java developer

Location: Gurgaon 

Exp-3-5 yrs

Description:

1. 3+ years of Coding and development experience
   2. Hands on technical experience in must have technical requirements.
   3. Strong working knowledge of Developing, Designing and implementing large scale enterprise applications.
   4. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills.
   5. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers.
   6. Knowledge of Agile process
   REQUIRED TECHNICAL SKILL SET
   Must have: AWS, Java, J2EE, Angular, React, Javascript, Spring MVC, Webservices (REST), Servlets, Hibernate
   Nice to have: EXTJS, JBoss Drools Rules Engine, JQuery
   RESPONSIBILITIES
   1. Analyses and evaluates detailed business and technical requirements.
   2. Codes and maintains complex components of information systems.
   3. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results.
   4. Ensure code quality by performing technical design and code reviews
   5. Perform integration via Services/Batch with external and internal systems; develop presentation, business/application services and persistence components
   6. Module level ownership and ensure that any development that occurs in that module is as per the agreed solution.
   7. Profiling & Performance turning of Javaapplications