Technical Writer

Job Description:

• Provide pre-sales technical assistance and product education to customers.
• Respond to inquiries and resolve issues promptly to ensure customer satisfaction.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Identify opportunities for up-selling and cross-selling our products and services.
• Utilize engineering knowledge to understand customer needs and recommend suitable products or solutions.
• Conduct product demonstrations and technical presentations.
• Prepare and deliver accurate and competitive sales quotations, proposals, and contracts.
• Ensure all customer communications are clear, professional, and effective.
• Build and maintain strong relationships with existing and potential customers.
• Act as the primary point of contact for customer inquiries and follow up on leads.
• Work closely with the engineering, marketing, and manufacturing, accounts and logistics teams to ensure alignment between customer needs and product offerings.
• Track and report on sales activities, including lead generation, customer interactions, and sales performance.
• Provide regular updates to senior management

Role Context & Importance

At ARDEM, uninterrupted connectivity is mission-critical. Our remote teams across India process millions of pages and records annually using ARDEM Cloud Platforms, AWS WorkSpaces, and enterprise tools. The Network Engineer plays a central role in ensuring zero downtime for our processing operations, maintaining secure remote access for hundreds of team members, and supporting the cloud and on-premises infrastructure that underpins every client engagement.

Key Responsibilities

1. Remote Desktop & End-User Support

•       Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.

•       Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.

•       Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.

•       Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.

2. Identity & Access Management

•       Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.

•       Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.

•       Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEM’s internal and remote teams.

3. AWS Cloud Services Administration

•       Configure, monitor, and support AWS services critical to ARDEM’s cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.

•       Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.

•       Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.

•       Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEM’s BPO processing teams.

4. Network Infrastructure & Cisco Hardware

•       Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEM’s processing centres.

•       Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.

•       Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.

•       Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.

5. On-Premises Server Administration

•       Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.

•       Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.

•       Perform routine health checks, patch management, and capacity planning for on-prem systems.

6. Security, Backup & Disaster Recovery

•       Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEM’s data security policies.

•       Support compliance with ARDEM’s ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.

•       Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.

•       Respond to and document security incidents; participate in periodic security audits and remediation activities.

7. Documentation & Knowledge Management

•       Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.

•       Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.

•       Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.

8. Collaboration & Project Support

•       Work closely with ARDEM’s Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.

•       Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEM’s growth.

•       Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEM’s three-shift processing operations.

Qualifications & Requirements

Education

•       B.Tech in Information Technology

Experience

•       3–5 years of professional experience in network support, IT infrastructure management, or cloud administration.

•       Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

Technical Skills – Required

•       AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces – hands-on configuration and monitoring.

•       Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.

•       Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.

•       Cisco networking hardware: switches, routers, firewalls – configuration and troubleshooting.

•       VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).

•       Network monitoring tools and log analysis for proactive issue detection.

•       Backup and disaster recovery tools and procedures.

Technical Skills – Preferred

•       Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.

•       Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.

•       Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

Certifications (Preferred)

AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

Soft Skills

•       Strong analytical and systematic troubleshooting skills with a solution-first mindset.

•       Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.

•       Ability to work independently and collaboratively in a fully remote, distributed team environment.

•       High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.

•       Willingness to work rotational shifts to support ARDEM’s round-the-clock processing operations.

•       Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

Device Type

Windows Laptop

Operating System

Windows 10 / Windows 11

Screen Size

14 Inches/ preferable to have 2 monitors

Screen Resolution

FHD (1920 × 1080) or higher

Processor

Intel Core i5 (8th Gen or later) or higher

RAM

Minimum 8 GB (Mandatory) – 16 GB preferred

Internet Speed

100 Mbps or higher (dedicated broadband connection)

Remote Tool

AnyDesk (to be installed and configured prior to joining)

Power Backup

UPS / Inverter recommended for uninterrupted connectivity

About the job

KrispCall is an innovative provider of AI-powered business phone solutions, transforming how businesses communicate. We are looking for a motivated and results-driven Channel Sales Executive to join our team in Bangalore. This is an excellent opportunity for fresh graduates or early-career professionals who want to grow in sales, partnerships, and high-impact business interactions.

Key Responsibilities

Sales & Customer Engagement

• Identify and engage potential customers through inbound and outbound channels.
• Present and demonstrate KrispCall’s products and value propositions clearly and confidently.
• Build and maintain long-term client relationships to strengthen retention and repeat business.
• Prepare customized sales pitches, proposals, and solutions based on customer needs.
• Achieve and exceed individual and team sales targets consistently.
• Stay updated on industry trends, customer challenges, and competitor activities.

Channel Partnership Support

• Work closely with the Channel Partnership team to support partner acquisition and engagement efforts.
• Assist in nurturing channel relationships through regular communication, follow-ups, and partner success initiatives.
• Help with documentation, reporting, and coordination for partnership-driven opportunities.

Event Participation & Representation

• Attend industry events, conferences, and exhibitions as a KrispCall delegate.
• Represent KrispCall professionally during booths, partner meets, and networking sessions.
• Support the partnership team in lead generation, networking, and relationship-building activities at events.
• Collect insights, conversations, and potential opportunities from events for internal reporting.

Qualifications & Skills

• Fresh graduates or professionals with up to 1–2 years of sales or customer-facing experience.
• Strong verbal and written communication skills.
• Ability to build rapport and trust quickly with clients and partners.
• Proactive, self-motivated, and eager to learn in a fast-paced environment.
• Comfortable working both independently and in collaborative team setups.
• Basic understanding of CRM tools is a plus.

Key Skills Required

• Sales presentation skills
• Strong communication and client relationship-building
• Team collaboration
• Proactive learning and adaptability
• Problem solving and strategic thinking
• Confidence in representing the company at events and exhibitions

What We Offer

• Competitive salary with performance-linked incentives.
• Real opportunities for career growth, sales training, and professional development.
• A dynamic, supportive, and innovation-driven work environment.
• Exposure to national-level events, partnerships, and networking opportunities.

Why Join KrispCall?

• At KrispCall, you’ll do far more than close deals. You’ll build meaningful relationships, collaborate with smart teams, represent the brand at high-impact events, and contribute directly to KrispCall’s growth in India. If you’re passionate about sales, love meeting people, and want to be part of an ambitious, customer-focused tech company, we’d love to meet you.

InfoGrowth is looking for a skilled TCAM Engineer with expertise in the Signals & Antenna Domain to join our innovative team. If you have a passion for automotive infotainment and antenna systems, and enjoy leading and solving complex connectivity challenges, this is the role for you!

Key Responsibilities:

• Leverage deep Antenna System knowledge specifically within the Automotive Infotainment Domain.
• Implement solutions for Telematics & Connectivity Antenna Module (TCAM) within automotive systems.
• Lead and collaborate on antenna system development, including Design, Simulation, Data Analysis, and Validation.
• Debug and resolve antenna-related issues, working hands-on with the team.
• Work closely with vendors to enhance the antenna fabrication process and explore innovative antenna materials to meet performance standards.
• Conduct antenna characterizations including input impedance, impedance matching, antenna isolation, gain, polarization, radiation patterns, and ECC.
• Utilize expertise in embedded C/C++, vehicle signals, AutoSAR, cybersecurity, Linux, and RTOS concepts.
• Prototype, tune, and measure antenna systems using VNA and anechoic chamber systems.

Key Skills:

• Proven expertise in Antenna Systems in the Automotive Infotainment Domain.
• Hands-on experience with embedded automotive connectivity processors (TCAM).
• Strong knowledge of vehicle signals, AutoSAR, and system architecture.
• In-depth understanding of antenna design, fabrication, and characterization.
• Experience in debugging, fixing antenna-related issues, and collaborating with vendors.
• Proficient in C/C++, Linux, RTOS, and cybersecurity concepts.
• Excellent communication skills with the ability to lead, inspire, and mentor team members.

As a PHP Laravel Backend Developer at Chhayakart, you will play a crucial role in designing, developing, and maintaining the backend infrastructure of our web applications. Your expertise in backend development and API development & integration will be vital in ensuring the seamless operation of our product

Qualification :

 Bachelor's degree in computer science, software engineering, or a related field is preferred.

Experience :

  Minimum 1 year experience in PHP, Laravel Also API Integration profile.

Technical Skills Required:

 Laravel , PHP (oops Concept Also), JavaScript, React.js, HTML5, CSS3.

Job Type: Full-time

Responsibilities:

• Collaborate closely with the frontend development team to understand the requirements and design APIs that align with the frontend components developed in React.
• Proven experience as a Backend Developer with a strong focus on PHP Laravel development.
• Strong understanding of database design and management, including SQL and NoSQL databases.
• Experience with unit testing, debugging, and troubleshooting techniques.
• Ability to work both independently and collaboratively within a team environment.
• Ability to adapt to changing requirements and priorities in a fast-paced environment.
• Design, develop, and maintain efficient and reliable PHP Laravel backend systems that support the functionality of our web applications.
• Build RESTful APIs that enable smooth communication between the frontend and backend, ensuring optimal performance and responsiveness.
• Implement data storage solutions, including databases, caching mechanisms, and other data persistence technologies.
• Write clean, modular, and reusable code while adhering to coding standards and best practices.
• Ensure the security and data protection of the backend systems, implementing necessary authentication and authorization measures.
• Optimize application performance, scalability, and responsiveness through techniques such as caching, query optimization, and load balancing.
• Troubleshoot and resolve backend-related issues and bugs in a timely manner.
• Stay up-to-date with the latest industry trends and advancements in backend development and technology.

You will be responsible for:

• Developing and maintaining highly scalable websites
• All aspects of the project development cycle using PHP and strong OOPS concepts
• Code review and walkthroughs
• Sprint planning and effort estimations

You have in-depth experience in: 

• Developing complex web-applications
• Frameworks such Laravel, CakePHP , React.js
• RDBMS such as MySQL, SQL

You add value with exposure to:

• Flutter Development
• Cloud hosting & Auto Scaling: AWS, Azure, Google cloud
• Unit testing: PHPUnit, PEST
• Cache / Data structure 
• CI/CD: Bitbucket pipelines, AWS Codepipeline, Jenkins

The candidate should be good in designing. He should have accurate knowledge about graphic designing. Latest technology is must. Communication skills should be good.

Roles and Responsibilities

We are looking for smart and driven fashionistas who are quick to learn, passionate about marketing and content and excited about the 0 to 1 journey.

• Strategise and execute all social media content (daily posts)
• Respond to all customer questions & comments on social media channels (Instagram, Facebook, Linkedin).
• Work with the marketing and storefront team to develop social calendars, brand campaigns and promotions.
• Monitor and track content and analyse the trends through comments, shares, followers, etc. Share daily & weekly reports on the influencers and content.
• Strategise and execute content for social media, website, emailers, and on-app content.

Skills (Must have)

• Bachelors degree ongoing/passout.
• Must be a regular social media user.
• Should have a keen eye for identifying new and interesting fashion brands..
• Excel skills required - ability to do basic analysis on Excel.
• Socially engaging and self learner.

Bonus points if you

• Have a social following of your own or are an active member of fashion communities.
• Are an independent brand enthusiast and supporter.
• Are enthusiastic about being a part of a startup and enjoy taking end to end ownership of tasks.

Job description

.

Responsibilities:

• Developing all server-side logic, definition, and maintenance of the central database(s), and ensuring high performance and responsiveness to requests from the front-end & Back-end.
• Addressing architectural problems like scalability, availability, etc., and providing solutions for them.
• Developing Database models, APIs, and processes.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Understand business requirements and translate them into technical requirements.
• Implement user interface components for JavaScript-based web and mobile applications using the React.js open-source library ecosystem.
• Code debugging and performance testing.
• Dealing with clients associated with different projects.
• Developing new user-facing features using React.js.
• Writing reusable, testable, and efficient code.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance and responsiveness across all devices and browsers.
• Dealing with clients associated with different projects.
• Developing new user-facing features using React.js & Node.js.
• Writing reusable, testable, and efficient code.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Implement user interface components for JavaScript-based web and mobile applications using the React.js & Node.js open source library ecosystem.
• Code debugging and performance testing.

Required Skills:

• Good Experience with Node.js backend development platforms & MongoDB
• Good Experience with JavaScript frameworks and tools such as React.js, Redux, Amber, Web pack, Enzyme, and Flux.
• Understanding of accessibility and security compliance.
• Handling of Asynchronous tasks in frontend and backend both.
• Good to have experience in creating and using Image APIs.
• Prior experience with deployment on AWS and Heroku servers.
• Have good knowledge of Version Control Tools.
• Experience with RESTful APIs
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Bootstrap, HTML & CSS is a must to know.
• Having an understanding of React.js and its core principles is an added advantage.
• Experience with popular React.js workflows (such as Flux or Redux) is an added advantage
• Experience with handling data structures.
• Experience with React.js frontend development platforms.

What we offer:

• A dynamic and collaborative team.
• Tech start-up environment to develop and shape an ambitious business
• Competitive success-oriented remuneration package

Responsibilities and Duties:

• Designing and implementing new features and functionalities.
• Technical help in resolving the support requests.
• Creating and maintaining documentation of the work.
• Design & develop web based applications using PHP/MySQL
• For more details visit website
• Requirements and qualifications:
• Proficient in MySQL, PHP, JavaScript, HTML & CSS.
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Experience in creating WordPress plugins from scratch.
• Experience in writing test cases.
• Collaboration with the team.
• Manage project tasks, timelines, and communication.
• Write efficient, robust, and reusable code while adhering to WordPress coding standards.
• Object-oriented programming.
• Knowledge of developing web based applications using PHP/MySQL

Desired Candidate Profile

• Strong PHP/MySQL capabilities.
• Passion for programming
• Sound coding logic and analytical ability to design test scenarios and debug issues
• Keen interest in research about the latest web technologies and advancements
• Enthusiasm to learn new technologies and incorporate them into the new offerings/solutions
• Good capabilities in HTML, CSS, Javascript.
• Exposure in Coding frameworks or CMSes.
• Ability to work in teams.
• Ability to learn fast. Good communication skills