Job Summary:
We are seeking a detail-oriented and articulate Technical Writer to create high-quality documentation that simplifies complex technical information for a wide range of audiences. You will collaborate with developers, engineers, and product managers to produce user manuals, API documentation, online help guides, and training materials.
Key Responsibilities:
- Develop and maintain user manuals, installation guides, API documentation, and FAQs.
- Collaborate with subject matter experts (SMEs) to gather technical information.
- Translate complex concepts into clear, concise, and user-friendly content.
- Create diagrams, flowcharts, and visuals to support documentation.
- Review and edit content created by other team members for clarity and consistency.
- Maintain documentation repositories and version control using tools like Git or Confluence.
- Ensure documentation complies with company standards and style guides.
Required Skills & Qualifications:
- Proven experience in technical writing, preferably in software or IT domains.
- Excellent written and verbal communication skills.
- Ability to grasp complex technical concepts quickly.
- Familiarity with documentation tools such as MadCap Flare, RoboHelp, or Markdown editors.
- Basic understanding of software development life cycle (SDLC).
- Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.
Preferred Qualifications:
- Experience with Agile methodologies.
- Knowledge of HTML, CSS, or scripting languages.
- Exposure to API documentation tools like Swagger or Postman.
Shubham Vishwakarma
Full Stack Developer - Averlon
About VyTCDC
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PythonAbout Us :
CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.
Our Values :
We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.
Equal Opportunity Statement :
CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.
Role : Lead AI/Senior Engineer-AI
Location : Noida, Delhi/NCR
Experience : 5- 12 years
Education : BTech / BE / MCA / MSc Computer Science
Must Haves :
Conversational AI & NLU :
- Advanced proficiency with Dialogflow CX
- Intent classification, entity extraction, conversation flow design
- Experience building structured dialogue flows with routing logic CCAI platform familiarity
Agentic AI & Multi-Step Reasoning :
- Production experience with Google ADK (or LangChain/LangGraph equivalent)
- Multi-step reasoning and tool orchestration capability
- Tool-use patterns and function calling implementation
RAG Systems & Knowledge Management :
- Hands-on Vertex AI RAG Engine experience (or equivalent)
- Semantic search, chunking strategies, retrieval optimization
- Document processing pipelines (PDF parsing, chunking)
LLM/GenAI & Prompt Engineering :
- Production experience with Gemini models
- Advanced prompt engineering for customer support
- Langfuse experience for prompt management
Google Cloud Platform & Vertex AI :
- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)
- Cloud Functions and Cloud Run deployment experience
- BigQuery for conversation analytics
API Integration :
- Genesys Cloud CX integration experience
- REST API design and webhook implementation
- Enterprise authentication patterns (OAuth 2.0)
Good To Have :
Conversational AI & NLU :
- Multi-language support implementation (Spanish/English)
- Telephony integration (speech recognition, TTS, DTMF)
- Barge-in handling and voice optimization
Agentic AI :
- Agent state management and session persistence
- Advanced fallback strategies and error recovery
- Dynamic tool selection and evaluation
RAG Systems :
- Re-ranking and advanced retrieval quality metrics
- Query expansion and context-aware retrieval
- Corpus organization strategies
LLM/GenAI :
- Prompt versioning, A/B testing, iterative refinement
- Prompt injection mitigation strategies
- In-context learning, few-shot, chain-of-thought techniques
LLMOps & Observability :
- Vertex AI Evaluation Service experience
- Groundedness, relevance, coherence, safety metrics
- Trace-level debugging with Cloud Trace
- Centralized logging strategies
Google Cloud :
- Application Integration connectors
- VPC Service Controls and enterprise security
- Cloud Pub/Sub for event-driven systems
Enterprise Integration :
- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)
- Salesforce, SAP, ServiceNow integration patterns
- Context passage strategies for escalations
Architecture & System Design :
- Configuration-driven systems (Meta-Agent patterns)
- Microservices and containerization
- Scalable, multi-tenant system design
- Disaster recovery and failover strategies
Product Quality & KPIs :
- Customer support metrics expertise (CSAT, SSR, escalation rate)
- A/B testing and experimentation frameworks
- User feedback loop implementation
Deliverables :
- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions
- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations
- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation
- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)
- Prompt Management : System prompts, Langfuse setup, playbook governance, version control
- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations
- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management
- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation
- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations
- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention
- Graceful degradation and fallback mechanisms
Candidate must be from the SaaS industry only.
Minimum 7 years of on-field enterprise sales experience in India.
Strong experience in complex IT / SaaS / CPaaS / AI solution selling.
Consistent achievement of ₹10 Cr+ annual revenue targets in the last 2–3 years.
Experience selling into Healthcare and Fintech/BFSI sectors.
Experience managing 2–5 on-field sales professionals, along with working as an Individual Contributor.
Ability to independently generate pipeline, close enterprise deals, and grow existing account.
Job Title: Telecaller Executive
Job Description :
We are looking for a TELECALLER to join our team at Human Heroes Management Services Pvt.Ltd. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹14000 - ₹20000.
Key Responsibilities:
Maintain and organize physical and digital records for easy access and retrieval.
Communicate with relevant teams to clarify data inconsistencies and improve processes.
Verify data accuracy, correct errors and identify irregularities promptly.
Ensure data accuracy and accessibility to facilitate smooth operations.
Generate reports and summaries to aid internal decision-making processes.
Maintain confidentiality of sensitive information at all times.
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 1 years of experience.
Candidates must have attention to detail, a high level of accuracy, strong organizational skills, and the ability to manage multiple tasks efficiently.
Java
Kotlin
Redis
Go Programming (Golang)Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Jio. The non-english speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India by 2020. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the US population. The vernacular segment has very few products that they can use on the internet. One big need is that of sharing thoughts. Twitter serves this need globally through a micro-blogging platform. However most of the Tweets are in English and the vernacular Indian feels out of place on it. To solve that problem, we started Koo.
About The Company
The app is a micro-blogging platform in Indian languages. It is an app built in India, for Indians, to share their thoughts and opinions on any topic in their mother tongue using Audio/Video/Text. Koo gives a voice to Indians and enables the “Best of India” to share their thoughts with the “Rest of India”. We provide a personalised feed to users by letting people select the people they want to follow. The user is then shown content from these people. Some of the top minds of India are invited to share their thoughts and opinions on various topics. Users can follow such personalities and follow what they are talking about, and share their opinions too.
We are a Series A venture funded company. It has raised $6.5 million from stellar investors like Accel Partners, Shunwei Capital, Kalaari Capital, 500startups and Blume Venture Partners.
Technology Team & Culture
Nishant (CTO), has headed engineering for large and complex platforms like Coverfox and CitrusPay catering to the needs of millions of consumers. Technology team comprises sharp coders, technology geeks and guys who have tried entrepreneurship or are very entrepreneurial in nature and extremely passionate towards technology. Anyone being part of a technology team will have a lot to learn from their peers and mentors. Download our android app nearing 1 million downloads from play store and take a look at what we are trying to build. Technology stack compromises of a wide variety of cutting edge technologies like Elixir, Java 11, Reactive Programming, MongoDB, Neo4j, Kubernetes, AWS, NodeJS, Python, ReactJS, Redis, Aerospike, ML, Deep learning etc. Working hard & party harder is the mantra that we believe in.
Technology skill sets required for a matching profile
1. Work experience between 2 years to 8 years in building large scale high user traffic consumer facing applications with desire to work in a fast paced startup.
2. Knowledge on reactive and asynchronous programming is preferable. If you have worked with coroutines, goroutines, high concurrency or optimized number of threads for processing on your backend server you could be a good fit.
3. Extremely proficient at writing performant, scalable and production ready code in Kotlin, Java (8 or above, comfortable with concepts like lambda, streams, multithreading etc), Elixir, Rust, or Golang. Should be familiar with static code analysis, code coverage and code reviews.
4. Experience with NoSQL DBs like MongoDB, Cassandra, Redis or Aerospike is required.
Knowledge of graph DBs like Neo4j is preferred.
5. Strong in algorithms, problem solving and data structures.
6. Knowledge of TDD and experience with building applications integrated with CI-CD pipelines (automated build, tests and deployments).
7. Exposure to micro-services with good understanding of containers, kubernetes, logging, alerting and monitoring. Inter services communication. Should know how to handle multiple versions of APIs.
AngularJS (1.x)
Angular (2+)
HTML/CSS
Javascript Experience in UX/UI designing and development.
Strong knowledge in UI/ MVC architecture.
Strong knowledge on HTML 5/ CSS3 standards.
Experience in UI Metadata Development (SASS or LESS).
Experience in Bootstrap, Material design frameworks.
Strong knowledge in Javascript and its frameworks like Jquery, React, Dojo etc.
Strong knowledge in Typescript, Ajax, JSON and XML.
Hands on experience in UI optimization best practice implementations.
Technical expertise in the design, development, coding, testing, and debugging of software.
- Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
- Understanding of SEO and web traffic metric
- Social Media Strategist using social media for brand awareness and impressions
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
- Critical thinker and problem-solving skills
- Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns
- Reports progress to senior marketing management
- Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
- Researches and monitors activity of company competitors
- Creates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages
- Provide constructive feedback
- Ability to interact with varied cultures
- Energetic, Confident, and Motivated & Self- driven
- Job Type: Full-time
- Experience: 3+ year
- Working Days: Mon to Sat (Except 1st, 3rd and 5th will be have off)
- Salary: Up to 35K
- Work Location: 801, Anand Mangal 3 opp. core Biotech, Rajnagar club Lane, Nr. Municipal school Ambawadi Ahmedabad Gujarat- 380006
Role: ETL Datastage developer.
Eperience: 5 years
Location: Bangalore (WFH as of now).
Roles:
Design, develop, and schedule DataStage ETL jobs to extract data from disparate source systems, transform, and load data into EDW for data mart consumption, self-service analytics, and data visualization tools.
Provides hands-on technical solutions to business challenges & translates them into process/technical solutions.
Conduct code reviews to communicate high-level design approaches with team members to validate strategic business needs and architectural guidelines are met.
Evaluate and recommend technical feasibility and effort estimates of proposed technology solutions. Provide operational instructions for dev, QA, and production code deployments while adhering to internal Change Management processes.
Coordinate Control-M scheduler jobs and dependencies Recommend and implement ETL process performance tuning strategies and methodologies. Conducts and supports data validation, unit testing, and QA integration activities.
Compose and update technical documentation to ensure compliance to department policies and standards. Create transformation queries, stored procedures for ETL processes, and development automations.
Interested candidates can forward your profiles.
PHP
Amazon Web Services (AWS)Srijan Technologies is a 18+ year-old technology services firm. For a large part of its life, Srijan has specialised in building content management systems with expertise in PHP-based open-source CMS’, specifically Drupal. In recent years Srijan has diversified into
i) Data Engineering using NodeJS and Python,
ii) Data Science -- Analytics and Machine Learning and
iii) API Management using APIGEE.
Srijan is approx 400 people. Srijan’s development offices in India are located in New Delhi, Gurugram, Goa, Bangalore and Mumbai, Delhi, Gurgaon, and Goa are the largest offices. In addition, a few developers & delivery leads are located in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.
Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.
The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for ‘Honey traceability using Blockchain’.
The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBITDA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.
Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.
Responsibilities:-
Srijan’s team of enterprise Drupalists are helping our customers build cutting-edge web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture.
With the rapid adoption of Drupal as a web platform, and with our growing number of technical development projects supporting our clients and partners, our Technical Architects are in high demand. They consult remotely or travel on-site periodically to work with some of the most talented technologists and some of the hottest web properties on leading-edge web development projects.
Engagements vary by customer and can include anything from custom coding and mentoring of partner and client teams to application design and ongoing guidance on architecture through development and application launch.
Requirements:-
● Prior experience building, leading, and architecting Drupal applications.
- Knowledge of Drupal 8, 9 is a plus.
- Knowledge of at least 1-2 non-PHP frameworks. Perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
● Ability to guide technical discussions with both technical and non-technical audiences
● Ability to negotiate mutually agreeable outcomes with clients, partners, and Srijan stakeholders.
● Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
● Experience defining and scope a technical solution for large scale Drupal projects
● Experience working in a consulting or agency environment with direct interaction with enterprise-level clients preferred.
● Excellent ability to partner with both internal and external stakeholders.
● Strong leadership and presentation skills.
● Passion for the web, open-source development.
● Deep experience architecting web solutions.
- Understanding of HTTP Layers
- Understanding of API Modeling
- Understanding the caching layers
- Understanding of Microservice architecture.
- Understanding of the Event bus system.
● PHP, Drupal, MySQL, SQL administration, and optimization, and Unix/Linux or Windows server.
● 7+ years developing Drupal applications.
● Must be a self-starter that thrives in a fast-paced work environment.
● Knowledge of or experience with other CMS technologies and/or open-source technology is a plus.
● Long-time Drupalists, that are active contributors, are well rewarded, but we’ll also help great developers and consultants become one
● Experience providing technical support or consulting strongly preferred.
● Strong problem-solving abilities, initiative, and the ability to thrive under pressure.
● Excellent interpersonal and English communication skills.
● Bachelor's or Master's degree in Computer Science or related discipline preferred
● Understanding of Virtualisation and containerization.
● Well versed with Build, Bake, and Run process of CI/CD
● Understanding of Debugging, Performance optimization and CI/Cd tools.
● Should have a pulse of the latest technology trend.
.NET
C#Should be able to take responsibility and work independently.
- Professional experience with C#, .NET & OOPS
- Skill for writing reusable C# libraries
Java
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Full Stack Developer - Averlon