Technical Writer

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,  

Hi

About the Company:

Our client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.

Role Description : We are looking for a React.Js developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and so we are looking for a strong team player with a commitment to perfection.

Key Responsibilities -

• Developing new user-facing features using prominent front-end frameworks • Involved with and translates designs and style guides provided by the UI/UX team into functional user interfaces using responsive design, ensuring cross-browser compatibility and performance • Building reusable components and front-end libraries for future use • Optimizing components for maximum performance across a vast array of web-capable devices and browsers • Takes ownership and responsibility for the successful delivery of the solutions • Works collaboratively with the engineering and product solution team, demonstrates prototypes for faster feedback to keep improving the user experience • Contributes to continual improvement by suggesting improvements to the user interface, software architecture, or use of new technologies

Required Skills and Qualifications -

• 3-8 years of experience in frontend development primarily using React

• Experience in Hypertext Markup Language revision 5 (HTML5), Cascading Style Sheets (CSS), TypeScript and ReactJS (JavaScript)

• Thorough understanding of NodeJs & React.js(SSR) and its core principles

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Familiarity with RESTful APIs

• Excellent communication skills

• Ability to understand business requirements and translate them into technical requirements

• A self-starter, who loves to take on hard problems and is enthusiastic to learn new technologies and work in startup environments

Regards

Team Merito

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

Job description:  

• Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
• Good knowledge of Salesforce Lightning Framework.
• Build-in Salesforce plug-ins and connectors.
• Build/Enable complex customizations of the CRM application and Deployment in Salesforce ecosystem.
• Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
• Must have Good Knowledge of Apex Triggers, Batch Classes and Schedulers.
• Must have Experience in Mentoring the People in Team.
• Integration using REST and SOAP.
• Experience in Salesforce Community cloud will be preferred.
• Experience in any Deployment Tool will be preferred.
• Client Communication capabilities will be appreciated

Candidate Profile:

• 2+ years minimum of relevant Salesforce development experience.
• At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
• Should have good communication skills
• Should be B.E/B.Tech.
• Must be a Team Player.
• Should have leadership quality to manage a team, if required.

As a Graphic Designer, you’ll be responsible for making our ideas look good. We are particularly looking for boundary pushers and smart branding skills. You must be able to think creatively and critically, and have impeccable type sensibilities. You should also have the ability to design for different audiences and different brand styles across digital and print media. You must be willing to explore creative solutions that are visually inspiring and conceptually sound.

Competencies:

• Understanding of marketing, production, website design, corporate identity, advertisements, and multimedia design.
• Ability to understand briefs and translate concepts into creative, innovative visuals, effectively overseeing projects from start to end including on-time delivery.
• Eagerness to improve, keep learning, update skills and innovate as per business requirement and market.

Skills:

• Proficient to expert level experience in Adobe Suite focusing on Photoshop, InDesign, and Illustrator. Knowledge of Adobe After Effects and Adobe XD is a plus.
• Intermediate/high proficiency in design principles like typography, composition, scale, color theory, and an advanced knowledge of how those principles work together
• Digital platform design experience and understanding of cross-platform design guidelines.

Experience:

• Strong creative vision and visual arts skills with an established portfolio of B2B print and digital marketing collateral including social media creatives, brochures, reports, sales presentations, pitch decks, etc. preferably in an agency environment.
• Working knowledge of website UI design and motion graphics is a plus. 

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for knowledge on design aesthetics, typography, and composition. Please share only samples of work where the ideas and execution are done by you alone. Shortlisting will be followed by a video interview.