Technical Writer

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Company: Torrent Power 

Experience: 3 - 8 Years (Relevant)

Location: Ahmedabad (WFO)

Type: Permanent Position (Full Time)

Position: PHP Devops (AM – PHP/Devops)

Skills: Jenkins , GitLab , Sonarqube

CTC: 12 LPA

Notice: 1 Month or less

Job Descriptions-

• Web developer ( PHP - Android / DevOps )
• Must have 3 years of PHP team lead experience
• Must have good experience in PHP and its MVC frameworks
• Experience in MySQL(5.6+) tuning and management
• Experience in developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD). Must have good knowledge and experience of DevOps tools like Jenkins , GitLab , Sonarqube  etc
• Knowledge of Low Code & No code  Mobile Application Development Platform for rapid development , testing & deployment for enterprise mobile application will be an added advantage.
• Good knowledge in web and mobile cybersecurity will be preferred.
• Awareness of various automated testing tools like selenium, j Meter, Unit Testing will be of added advantage
• Should have worked on large scale enterprise application
• Experience in Linux web server management
• Required to have excellent business analysis and system design skills with UI/UX
• Experience in Project and team management

At least 7 years programming experience, some of them in JS/TypeScript.

 Proven expert level knowledge in BE & FE development (NodeJS, React,

electron, npm/yarn, WebPack).

 Experience with cloud (preferably AWS) and/or micro-services.

 Proven experience mentoring junior developers, defining work procedures and coding conventions.

 Experience working with various databases (preferably more than two).

SAP APO Consultant 

Minimum 6+ year of Experience, relevant 5+ years as SAP APO Consultant.
Having an experience in DP andd SNP module
Minimum 2 end to end implementation is Mandatory
• This is for a support project, we are looking for candidates with minimum of 1 Implementation, Rollout, Support, upgrade, enhancements and various areas with implementation
• For users globally to ensure decent project delivery, service delivery, incident management, problem management, and change management.
• Analyse the systems and work directly with users to define system requirements, design and propose solutions, configure the software and train employees.
• Performing day-to-day maintenance on the SAP system, as well as installing new upgrades and testing for bugs, besides system configuration and data migration.
• Optimizing the system for easy use, and training employees in its functions and support all new required business improvements, changes and propose the integrated best-fit design to these new or changed Business Processes without impacting other regions.
• Meeting directly with users to find out their SAP-related needs and incorporate these needs into a cohesive plan

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product. 

Responsibilities:-

- Own the product development from scratch.

- Architect scalable, distributed and large-scale web and mobile solutions from scratch.

- Code for fresh development and to troubleshoot and resolve issues.

- Writing reusable, testable, and efficient code.

- Creating database schemas that represent and support business processes.

- Design and implementation of low-latency, high-availability, and performant applications.

- Able to learn & implement new technology/framework/library at God Speed.

- Customer-focused, react well to changes, work with teams and be able to multitask.

- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development. 

Desired Candidate Profile:-

- A Bachelor's degree in Computer Science or related field(or combined with related experience)

- Strong Expertise in Node.js/Javascript

- Hands-on experience in writing Node.js applications

- Deep knowledge of Restful APIs, Web Services, command-line programs and solid design principles.

- Knowledge of Node.js and frameworks like Express.js,Sails.js,StrongLoop, Meteor,Loopback.js, etc

- Knowledge of SQL and NoSQL database(MongoDB)

- Knowledge of tools like Docker, Git, Postman, JSdocs, etc.

- Well versed with front-end technologies - HTML5, and CSS3, AWS, GCP, Azure, Good hold on CLI command, OS

- Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.

- Implementing automated testing platforms and unit tests.

- Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.

- Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

- Day Shift/Flexible working hours

- Monday to Friday

About Meatigo

We’re transforming the way in which Indians Eat Meat!

 Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we’ve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products.

Backed by a team of people, with over 35 years of experience in meat processing & meat products, Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We follow an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage and delivery. We currently deliver orders within 120 minutes across 8 Cities (and counting!)

For more details, do check out https://cutshort.io/shadmin/www.meatigo.com%20">www.meatigo.com

About The Role

At Meatigo, we're redefining the future of on-demand meat delivery. We're building a small team of incredibly talented programmers and developers to enable us to achieve our vision of connecting customers to better meat from Meatigo.

 We are looking for a leader to launch and grow our Meatigo Tech Team. 

 You will be responsible for building the next version of the Meatigo Consumer Website, Consumer App, Internal Apps as well as integration into other platforms. As we gear up for the next level of growth at Meatigo, you'll lead star engineers, designers, and operators in a fastgrowing dynamic environment. This role will be based out of Gurgaon, but you will speak with customers. stakeholders and teams all across India to understand their unique needs. The role demands a mix of entrepreneurship, cross-functional collaboration, and well-honed product judgement.

Job Description: (Tech Lead)

This role is for a person to lead the development project for an ecommerce application. The person should have a total work experience of 10-12 years in the IT  industry. 

Educational Requirements:

∙ Bachelor's / Master's Degree in the Computer Engg/Computer Science from reputed engineering college.

∙ Prince 2, PMP or other Project Management certification is preferable.

∙ AWS certified Developer - Associate or Sys Ops Administrator Associate is preferred.

Project Management experience:

∙ Managed at least 3 full cycle development projects with team size of 5 including himself successfully.

∙ Used Project Management tool Jira or Slack.

∙ Good knowledge of testing and Software quality.

∙ Hands on experience on container set up and cloud deployments.

∙ Understanding of business continuity and disaster recovery.

∙ A leader who inspires confidence and works as a team player.

∙ Hungry for learning.

Technology Skills and Experience

∙ Knowledge and use of CentOS and Tomcat.

∙ Knowledge and use of React.Js, Node.JS

∙ Knowledge and use of Bash, server side scripting

∙ Knowledge and use of Java Springboot

∙ Hands-on high level and detailed design knowledge and experience. ∙ Hands on development in Java using Java SDK 

∙ Experience with a UI framework like Bootstrap/Material design etc. ∙ Experienced in developing componentized UIs.

∙ Working knowledge of HTML5/java script/CSS/Typescript is must. ∙ Working experience of NodeJs

∙ Developed web services APIs and consumption [REST/SOAP]. ∙ Good knowledge of the use of MVC/MVVM patterns

∙ Working with Caching layers like Redis.

∙ Knowledge and use of ERMs/ORMs preferable.

∙ Experience of reverse proxies like Nginx/HA Proxy etc.

∙ TDD & BDD, the use of tools like Karma/Mocha/Jasmine is required. ∙ Application performance and scalability enhancement.

∙ Knowledge of loosely coupled design.

∙ Security aspects in design and development of applications.

Database

∙ At least 7 years’ experience with RDMS like MySQL Database, table design, normalization, and database performance.

∙ Able to write stored procedures and their debugging.(Optional)

∙ DB installation, maintenance and turning (the latter is optional)

Cloud

∙ Hands on knowledge of AWS cloud based development, deployment and support.

∙ Hands on experience of using Docker containers on the AWS platform. Knowledge of Kubernetes.

∙ Hands on experience in Server Management and AWS instances.

Tools Knowledge and Skills

∙ Used Gitlab

∙ Used Selenium or UFT/Silk or other testing tool.

∙ Used Jira, Slack or Trello

∙ Used Nagios (optional)

Salary:

∙ INR 20-30 Lakhs inclusive of all allowances.

Location:

∙ Gurgaon, Haryana

Joining:

∙ Preferably by 15 June 2021 but latest by 01 July 2021