Direct Sales Executive

Job Title: HR Recruiter & HR Operations Executive

Location: [Mumbai-Vile parle]

Experience: 1+ Year

Qualification: Graduate

Job Summary:

We are looking for a dynamic HR professional who can manage end-to-end recruitment along with core HR operations. The role requires strong coordination skills, attention to detail, and the ability to handle multiple HR functions efficiently.

Key Responsibilities:

1. Recruitment & Talent Acquisition:

• Handle end-to-end recruitment cycle (sourcing to onboarding)
• Post job openings on portals like Naukri, LinkedIn, etc.
• Screen resumes and shortlist candidates as per job requirements
• Conduct initial HR interviews and coordinate with hiring managers
• Schedule interviews and follow up with candidates
• Maintain candidate database and recruitment trackers

2. HR Operations:

• Manage employee onboarding and documentation
• Maintain employee records and HR databases
• Handle attendance, leave management, and payroll coordination
• Ensure compliance with HR policies and labor laws
• Prepare HR reports and MIS data
• Assist in performance management processes

3. Employee Engagement & Support:

• Support employee engagement activities
• Address employee queries and grievances
• Assist in organizing internal events and HR initiatives

Required Skills:

• Strong communication and interpersonal skills
• Good knowledge of recruitment platforms and sourcing techniques
• Basic knowledge of payroll, compliance, and HR operations
• Proficiency in MS Excel and HR software
• Ability to multitask and work in a fast-paced environment

Preferred Skills:

• Experience in both IT and Non-IT hiring
• Knowledge of labor laws, PF, ESIC, and payroll processing

Key Competencies:

• Attention to detail
• Time management
• Problem-solving
• Team collaboration

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support  ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

Review Criteria

• Strong Senior Backend Engineer profiles
• Must have 5+ years of hands-on Backend Engineering experience building scalable, production-grade systems
• Must have strong backend development experience using one or more frameworks (FastAPI / Django (Python), Spring (Java), Express (Node.js).
• Must have deep understanding of relevant libraries, tools, and best practices within the chosen backend framework
• Must have strong experience with databases, including SQL and NoSQL, along with efficient data modeling and performance optimization
• Must have experience designing, building, and maintaining APIs, services, and backend systems, including system design and clean code practices
• Experience with financial systems, billing platforms, or fintech applications is highly preferred (fintech background is a strong plus)
• (Company) – Must have worked in product companies / startups, preferably Series A to Series D
• (Education) – Candidates from top engineering institutes (IITs, BITS, or equivalent Tier-1 colleges) are preferred

Role & Responsibilities

As a Founding Engineer at company, you'll join our engineering team during an exciting growth phase, contributing to a platform that handles complex financial operations for B2B companies. You'll work on building scalable systems that automate billing, usage metering, revenue recognition, and financial reporting—directly impacting how businesses manage their revenue operations.

This role is perfect for someone who thrives in a dynamic startup environment where requirements evolve quickly and problems need creative solutions. You'll work on diverse technical challenges, from API development to external integrations, while collaborating with senior engineers, product managers, and customer success teams.

Key Responsibilities-

• Build core platform features: Develop robust APIs, services, and integrations that power company’s billing automation and revenue recognition capabilities
• Work across the full stack: Contribute to both backend services and frontend interfaces, ensuring seamless user experiences
• Implement critical integrations: Connect company with external systems including CRMs, data warehouses, ERPs, and payment processors
• Optimize for scale: Build systems that handle complex pricing models, high-volume usage data, and real-time financial calculations
• Drive quality and best practices: Write clean, maintainable code while participating in code reviews and architectural discussions
• Solve complex problems: Debug issues across the stack and work closely with teams to address evolving client needs

The Impact You'll Make-

• Power business growth: Your code will directly enable billing and revenue operations for fast-growing B2B companies, helping them scale without operational bottlenecks
• Build critical financial infrastructure: Contribute to systems handling millions in transactions while ensuring accurate, compliant revenue recognition
• Shape product direction: Join during our scaling phase where your contributions immediately impact product evolution and customer success
• Accelerate your expertise: Gain deep knowledge in financial systems, B2B SaaS operations, and enterprise software while working with industry veterans
• Drive the future of B2B commerce: Help create infrastructure powering next-generation pricing models from usage-based to value-based billing.

Strong Customer Success Manager / Implementation Manager / Post-Sales Enterprise Delivery Profiles

Mandatory (Experience 1): Must have 6+ years of relevant experience in customer-facing Customer Success / Account Management / Implementation roles.

Mandatory (Experience 2): Must have 3+ years of hands-on experience supporting enterprise customers in North America and/or Europe

Mandatory (Experience 3): Must have owned end-to-end enterprise customer implementations, including discovery, onboarding, integrations, go-live, and stabilization.

Mandatory (Experience 4): Must have experience working with CXO / VP / Director-level stakeholders as primary points of contact (POCs) for enterprise accounts.

Mandatory (Experience 5): Must have managed enterprise accounts with ACV / ARR of at least USD 40K+, and owned commercial outcomes such as renewals, expansions, upsells, and retention (NRR).

Mandatory (Experience 6): Must have worked in B2B SaaS companies with complex technical products

Mandatory (Experience 7): Must have a conceptual understanding of SaaS architecture and APIs, with the ability to troubleshoot workflows and coordinate closely with engineering and product teams (hands-on coding not required).

Mandatory (Compensation): Candidate's Current CTC should not be less than 27 LPA.

Direct Sales Executive

In-Office  Bangalore, Karnataka, India  Sales

About Company:

We are a technology company that provides unique, bespoke and cutting-edge Experiential Marketing Solutions and Services to organisations across sectors by leveraging the latest developments of Augmented Reality. 

A leader in innovation, service, and consultation, the organisation, with cumulative leadership experience of 80+ years, has grown into a formidable company represented by 25+ senior experts in various fields located across the globe – all driven by a passion for the business and genuine love for small businesses.

Based out of India’s technology capital, Bengaluru, 4point2technologies has been a trailblazer in website architecture and development, developing customised applications, custom publishing, and digital marketing since 2004. 

Job Summary

The Sales Executive will be responsible for selling services directly to business customers through online and offline channels. This includes conducting product demonstrations, handling queries, and converting leads into sales. The role focuses on providing a great customer experience while achieving individual sales targets.

Key Responsibilities

• Conduct product demonstrations online (Zoom, Teams, etc.) and offline at business locations.
• Approach potential business customers via calls, visits, and online channels.
• Explain features, benefits, and pricing clearly and confidently.
• Convert interested leads into sales and follow up to ensure customer satisfaction.
• Maintain accurate records of interactions and sales in CRM systems.
• Achieve daily, weekly, and monthly sales targets.
• Provide feedback on customer requirements, market trends, and competitor products.
• Participate in training to improve product knowledge and sales techniques.

Required Qualifications

• Bachelor’s degree (any discipline).
• Minimum 2 years of experience in B2B direct sales.
• Excellent communication, presentation, and persuasion skills.
• Self-motivated, target-driven, and resilient.
• Familiarity with CRM tools and basic computer skills.

Key Skills

• Product demonstration and B2B sales
• Customer engagement and communication
• Negotiation and closing techniques
• Time management and follow-up
• CRM management and record keeping

JOB DESCRIPTION :

Accounts Executive:

• Must have good exposure in accounts writing on Tally or any other ERP

• Doing daily accounting entries in Tally for sale, purchase, receipts, payments, incomes and expenses

• Finalisation of TB and balance sheet and attending the queries of the auditors

• Calculations/Filing of Income tax returns, TDS returns and GST returns

• MS Excel and MS Office, Internet, Emails etc.

• Ledger Scrutiny

• Monthly MIS

Specific Knowledge - Tally / Tally ERP

- Daily Accounting Entries in Tally for sale, purchase, receipts, payments

- GST, TDS and Income Tax

- Excel (proficient/advanced knowledge required)

- Internet, Email and MS Office

Working Days

6 working days

Working Timings

10-7pm

● Developing new user-facing features using React.js

● Building reusable components and front-end libraries for future use

● Translating designs and wireframes into high quality code

● Optimizing components for maximum performance across a vast array of web-capable devices and browsers

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with newer specifications of EcmaScript as well as HTML and CSS

● Experience with data structure libraries (e.g., Immutable.js)

● Working knowledge and integration knowledge with RESTful APIs

● Knowlegde of websockets implementation is a must.

● Knowledge of modern authorization mechanisms, such as JSON Web Token

● Familiarity with modern front-end build pipelines and tools

● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

● Ability to understand business requirements and translate them into technical requirements.

● A knack for benchmarking and optimization

● Familiarity with code versioning tools {such as Git}

● Added advantages if you have working knowledge of AWS

• Develop and execute both manual test scripts/cases based on analyzed requirements for the Hematology Medical Device.
• Investigates software, hardware, system problems and determines root causes for failures.
• Report and track the defects to closure, support for defect investigation, validate defect fixes and analyze the impact of fixes.
• Be involved in test lab management and improvement of test process activities.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Biomedical Engineering or other relevant degree and 6+ years of relevant experience
• Work Experience Requirements: 6 or more years of experience in developing software system test designs and procedures.
• Experience in testing of software systems, preferably related to medical instrumentation
• Able to evaluate system specifications and requirements for completeness and testability
• Able to generate test designs and procedures from specifications and use cases, using industry-standard test design techniques, with minimal guidance
• Good understanding of software testing methodologies
• Experience with Requirements Management and Traceability
• Experience with Automated Software Testing is a plus
• Able to Document specifications, and or test documentation
• Able to execute test procedures manually, with minimal guidance
• Ability to work independently and proactively with minimal direction.
• Excellent communication skills. Ability to interface with various internal and external stakeholders.
• Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems, a plus.

Nice to Have

• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus

Requirements

• Design, write and build tools to improve the reliability, latency, availability and scalability of HealthifyMe application.

• Communicate, collaborate and work effectively across distributed teams in a global environment

• Optimize performance and solve issues across the entire stack: hardware, software, application, and network.

• Experienced in building infrastructure with terraform / cloudformation or equivalent.
• Experience with ansible or equivalent is beneficial
• Ability to use a wide variety of Open Source Tools
• Experience  with AWS is a must.
• Minimum 5 years of running services in a large scale environment.
• Expert level understanding of Linux servers, specifically RHEL/CentOS.
• Practical, proven knowledge of shell scripting and at least one higher-level language (eg. Python, Ruby, GoLang).
• Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, etc)
• Demonstrable knowledge of TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures.

Look forward to

- Working with a world-class team.

- Fun & work at the same place with an amazing work culture and flexible timings.

- Get ready to transform yourself into a health junkie

Join HealthifyMe and make history!