Business development manager

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

We are currently seeking a full stack software engineer that can architect, design, develop and test applications using the following technologies: React JS, Spring Boot and REST API

Responsibilities:

·      Architect and design scalable, resilient, and cost-effective solutions

·      Lead the engineering team on all design and development work.

·      Hands on with implementing solutions and functions which collaborates with AI/ML products.

·     Experience with system diagrams, technical specifications, implementation and support plans.

·      Can work in close association with team and communicate efficiently with senior management on various Tech development aspects.

Qualifications:

·      Bachelor's degree/Masters/MS in Computer Science, Information Technology or a related field..

·      8+ years of experience architecting and designing software solutions.

·      5+ years of experience using UI based technologies such as JavaScript/Typescript, React and/or Next JS

·      5+ years of development experience with Object Orientated Programming (e.g., Java, C++)

·      5+ years of experience with (CI/CD) and Agile methodology

·      5+ years of experience building large scale distributed applications.

·      Hands on experience developing custom file viewers.

·      Experience with web development frameworks, databases, and version control systems

·      Hands on experience with integrating the front end with the back end using REST API’s

Division : Cooling (A Part of Industrial Product Business)

Job Title: Sales Engineer (Chiller/ Heat Exchanger/ Heat Pump/ Boiler/Compressors/Cooling Tower)

Department: Sales

Location: Mumbai

Years of Experience: 3 to 6

Notice Period - Up to 3 Months

Job Description:

1. Understanding the customers needs

2. Creation of opportunities by positioning right product, based on those needs.

3. Replication of existing cooling applications in various industries

4. Submission of Techno- Commercial offer for providing the solution to Clients' cooling or heating requirements.

5. Should handle customer objections.

6. Should work with channel associates (indirect sale)

7. Managing internal customers-teaming with all the departments

8. Closure of the opportunity by sale transaction with win results to client.

9. Overall responsible for the sales target in terms of turn-over and no. of products in the region.

Critical Competencies for the Job:

1. Sales domain Knowledge

2. Responsive & Good Behaviour Skills, Good In communication

3. Understanding Contracts

4. Learning ability

5. Good in Follow Up and moving the lead towards its closure.

6. Good Team Member and ability to work with cross functional team.

7. Willingness to Travel in respective geographies.

Job description

We are looking for an experienced Python developer to join our engineering team and help us create dynamic software applications for our clients. In this role, you will be responsible for writing and testing scalable code, developing back-end components, and integrating user-facing elements in collaboration with front-end developers.

Responsibilities:

• Coordinating with development teams to determine application requirements.

• Writing scalable code using Python programming language.

• Testing and debugging applications.

• Developing back-end components.

• Integrating user-facing elements using server-side logic.

• Assessing and prioritizing client feature requests.

• Integrating data storage solutions.

• Coordinating with front-end developers.

• Reprogramming existing databases to improve functionality.

• Developing digital tools to monitor online traffic.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or related field.

• 2-7 years of experience as a Python Developer.

• Expert knowledge of Python and Flask framework and Fast API.

• Solid experience in MongoDB, Elastic Search.

• Work experience in Restful API

• A deep understanding and multi-process architecture and the threading limitations of Python.

• Ability to integrate multiple data sources into a single system.

• Familiarity with testing tools.

• Ability to collaborate on projects and work independently when required.

• Excellent troubleshooting skills.

• Good project management skills.

SKILLS:

• PHYTHON
• MONGODB
• FLASK
• REST API DEVELOPMENT
• TWILIO

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Python: 1 year (Required)

Work Location: In person