Business development manager

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

• Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
• OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
• UML (Class/Sequence diagrams)
• Design Patterns (Should be able to explain some common design patterns)
• Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
• JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
• Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
• CSS (Styles, Classes)
• SDLC (What is it?, benefits, etc.)
• Robust Programming, Debugging (Common IDE features and their use)
• Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
• Hands on with Continuous Integration, Maven
• Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
• Exposure to Performance tools, Jprofiler, Dynatrace etc.

• Strong UI architecture and design skills and keen business sense.
•  Excellent front end/UI skills (JS, HTML, Angular) skills.
• Good knowledge of nodeJS.
• Good knowhow of server-side technologies, exposure to databases.
• Good exposure to configuration management, testing, deployment.
• Deep knowhow of data structures, algorithms.
• Hands on development across technologies.

Job Summary:

 The Senior Forensic Analyst has strong technical skills and an eagerness to lead projects and work with our clients. Apply Incident Response, forensics, log analysis, and malware triage skills to solve complex intrusion cases at organizations around the world. Our consultants must be comfortable working in teams to tackle challenging projects, communicating with clients, and creating and presenting high-quality deliverables.

ROLES AND RESPONSIBILITIES

· Investigate breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom investigation tools to determine the source of compromises and malicious activity that occurred in client environments. The candidate should be able to perform forensic analysis on:

· Host-based such as Windows, Linux, and Mac OS X

· Firewall, web, database, and other log sources to identify evidence and artifacts of malicious and compromised activity.

· Cloud-based platforms such as Office 365, Google, Azure, AWS…etc

· Perform analysis on identified malicious artifacts

· Contribute to the curation of threat intelligence related to breach investigations

· Excellent verbal and written communication and experience presenting technical findings to a wide audience of varying technical expertise

· Be responsible for integrity in analysis, quality in client deliverables, as well as gathering caseload intelligence.

· Responsible for developing the forensic report for breach investigations related to ransomware, data theft, and other misconduct investigations.

· Must also be able to manage multiple projects daily.

· Manage junior analysts and/or external consultants providing investigative support

· Act as the most senior forensic analyst, assisting staff, provide a review of all forensic work product to ensure consistency and accuracy, and support based on workload or complexity of matters

· Ability to analyze workflow, processes, tools, and procedures to create further efficiency in forensic investigations

· Ability to work greater than 40 hours per week as needed DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.

SKILLS AND KNOWLEDGE

· Proficient with host-based forensics, network forensics, malware analysis, and data breach response

· Experienced with EnCase, Axiom, X-Ways, FTK, SIFT, ELK, Redline, Volatility, and open-source forensic tools

· Experience with common scripting or programming language, including Perl, Python, Bash, or PowerShell Role Description Senior Forensic Analyst

JOB REQUIREMENTS

· Must have at least 5+ years of incident response or digital forensics experience with a passion for cybersecurity

· Consulting experience preferred.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this job.

PHYSICAL DEMANDS

· No physical exertion is required.

 · Travel within or outside of the state.

· Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force as frequently as needed to move objects.

Job Summary:  

The Incident Response (IR) Lead manages a team of experts with diverse skill setsincluding Security Operations Center (SOC), Forensics, and technical Subject Matter Expert (SME) advisory. The IR Lead is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The Incident Response Lead is also responsible for building the relationship with the client and client’s counsel and ensuring the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. You will leverage a solid foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute your responsibilities.

ROLES AND RESPONSIBILITIES

· Accurately collects information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. In addition, the IR Lead is responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful delivery.

· The main point of contact manages and participates in all communications with the client and the client’s counsel during the engagement. The IR Lead sets the cadence for communications.

· Management and Coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks.

· Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.

· Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.

· Ensures the Forensic Lead is coordinating the collection of data necessary for the investigation.

· Ensures SentinelOne is deployed on time and adding value.

· Communicates with sales when appropriate for SentinelOne, provide client contact.

· Communicates in tandem with the Forensic Lead pertinent findings to the client during the investigation.

· Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product.

· Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.

· Other duties as assigned.

DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.

 Role Description : Skills & Knowledge

1. Experience leading scoping calls

2. Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering

3. Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations

4. Possesses strong verbal and written communication skills

JOB REQUIREMENTS

· Bachelor's degree in Computer Science, Computer Engineering, Information Assurance, Forensic Sciences, or related technical field; Graduate degree preferred

· 10+ years experience leading full-cycle incident response investigations and communicating with the client/counsel/carriers

· Must be eligible to work in the US without sponsorship

WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this job.

PHYSICAL DEMANDS

· No physical exertion is required.

· Travel within or outside of the state.

· Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force as frequently as needed to move objects.

GUVI is looking for Instructors!! (Freelancers)

(Godot) for E-Learning Courses.(self paced courses)

Company: Guvi, Incubated by IIT Madras and IIM Ahmedabad.

Location: Remote

About the Company:

GUVI is an e-learning platform dedicated to providing high-quality technical education to students and professionals. We offer industry-relevant courses in a convenient and engaging format, with the support of prestigious institutions like IIT Madras and IIM Ahmedabad.

Job Description:

We are looking for experienced individuals in Godot to create and deliver top-notch e-learning courses. Your responsibilities will include developing course syllabi, designing instructional materials, and recording engaging teaching videos.

Requirements:

• Expertise in Godot.
• Strong command of the subject matter and fundamental concepts.
• Excellent communication skills and the ability to explain complex topics clearly.
• Familiarity with instructional design principles and creating engaging learning experiences.
• Self-motivated and able to work independently.
• Proficient in creating high-quality recorded video lessons.
• Familiarity with online teaching platforms and technologies.

Project Duration: 2 to 4 weeks (can be extended to 5 weeks)

Course : Godot( Beginner to advanced)

Course duration : 12 to 13 hours 

Per video duration : 15 to 20 minutes 

Compensation for the project : 6K to 8k (per finished hour )

Key Qualifications:

5 + years of experience in Software development in multithreaded Java/Python applications

3+ years of UI/UX stack experience (Angular JS/PHP/Javascript)

Extensive experience in coding and debugging Java applications and deployment

Should have experience/exposure to Apache Tomcat, JBOSS, SOAP, REST, Maven, Spring framework, hibernate, Kafka, Zookeeper, DHCP, DNS, SNMP

Extensive experience with MySQL and various NoSQL Databases like MongoDB, Elasticsearch

Modelling languages like Netconf, Restconf, Yang,Tosca, Yaml, XML

Skilled in data center, networking, Linux and cloud technologies especially IaaS

Understanding of the ETSI NFV architecture stack

2+ experience with SDN technologies

2+ experience with OpenStack, Kubernetes or other container orchestration platform

Agile programming methodologies

DevOps - CI/ CD experience with Git, Gerritt, Jenkins

Experience contributing to and working with open source communities like ONAP, ONF

We are Hiring Oracle Fusion Financial Senior/Staff Infogrex Technology

Experience        4-10 years
Location        Bangalore 

Annual Salary: 26 LPA INR

Job Description:
Primary Responsibilities and Accountabilities:

o        Requirements gathering and documentation using AIM / OUM or other prescribed methodologies
o        Assist business user during CRPs/SITs/UATs
o        Prepare quality deliverables
o        Prepare test scripts and test cases
o        Conduct trainings
o        Prepare quality deliverables
o        Support Project Management Office (PMO)

Experience Required:

o        4-10 years of relevant experience working in ERP Financials with at least 2 years of experience in Fusion Financials
o        Should have worked in at least 2 full life cycle implementations with at least one of the implementations on Fusion Financials
o        Experience in Oracle EBS functional financial areas
o        Experience of having worked in a client facing delivery role