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Technical Support Executive (API & Postman)
Technical Support Executive (API & Postman)

Technical Support Executive (API & Postman) at Techryde Private Limited · Noida · 1 - 3 years · ₹3L - ₹6L / yr · Posted 4 Sep 2026

Techryde Private Limited's logo

Technical Support Executive (API & Postman)

Pragya Vaish's profile picture
Posted by Pragya Vaish
1 - 3 yrs
₹3L - ₹6L / yr
Noida
Skills
API
skill iconPostman


Job description:

Job Title: Technical Support Executive(API and Product)

Location: Sector-62, Noida

Company: TechRyde Private Limited

Experience: 1 to 3 years (or more)

Employment Type: Full-Time

Shift: US Shift (Night Shift)

Work Mode: 5 days (In-office)


About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.


Job Summary:

We are seeking a technically adept and customer-focused API s Product Support Executive to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.


Key Responsibilities:

  • Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
  • Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.
  • Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).
  • Assist customers in understanding and implementing APIs, offering clear guidance and best practices.
  • Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
  • Document common issues, solutions, and create support documentation and knowledge base articles.
  • Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
  • Ensure timely resolution of issues with strong focus on customer satisfaction and communication.


Required Skills and Qualifications:

  • 1–3 years (or more) of experience in technical support, API support, or product support roles.
  • Strong knowledge of RESTful APIs, API documentation, and integration practices.
  • Hands-on experience with Postman, Swagger, or other API testing tools.
  • Ability to perform automation testing using JavaScript (Selenium) or Python
  • Understanding of software development lifecycle and debugging techniques.
  • Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
  • Strong problem-solving skills and a proactive approach to resolving technical issues.
  • Ability to work independently and collaboratively in a fast-paced environment.


Preferred Qualifications:

  • Experience with API authentication methods (OAuth, API keys, etc.).
  • Familiarity with log analysis and debugging tools.
  • Prior experience working with SaaS or cloud-based products.


Why Join TechRyde?

  • Work on cutting-edge solutions shaping the future of hospitality and retail.
  • A collaborative work environment with global clients and diverse projects.
  • Growth opportunities and ongoing learning C development support.
  • Flexible work culture and a supportive team.


Read more
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About Techryde Private Limited

Founded :
2016
Type :
Product
Size :
0-20
Stage

About

Increase profits with the AI-powered restaurant automation. KDS, Delivery Dispatch, Kiosk, QR, Menu Management & more. Free 14-day trial.
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