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Technical Support Engineer – Active Directory
Technical Support Engineer – Active Directory
Star Knowledge Technology Alliance's logo

Technical Support Engineer – Active Directory

Jayaram k's profile picture
Posted by Jayaram k
1 - 2 yrs
₹2L - ₹4L / yr
Mysore/ Bangalore
Skills
Active Directory
Group policy
Microsoft Windows Server administration

Job Summary:

We are seeking a motivated Technical Support Engineer with 2 years of experience in Active Directory and Windows Server administration. The ideal candidate will provide technical support for user account management, authentication, and directory services while assisting in maintaining a secure and stable IT infrastructure.


Key Responsibilities:

Provide Level 1 and Level 2 support for Active Directory–related incidents and requests.

Create, modify, and disable user accounts, groups, and organizational units (OUs) in Active Directory.

Manage password resets, account unlocks, and access permissions as per company policies.

Support and maintain Group Policy Objects (GPOs), DNS, and DHCP configurations.

Troubleshoot login issues, replication errors, and system access problems.

Assist in Windows Server administration and patch updates.

Work closely with senior engineers to implement security and compliance standards.

Maintain accurate documentation of configurations, processes, and troubleshooting steps.

Provide remote and onsite support for internal users and IT systems when required.


Required Skills & Qualifications:

Bachelor’s degree or diploma in Computer Science, IT, or related field.

1–2 years of hands-on experience in Active Directory administration or technical support.

Knowledge of Windows Server (2016/2019/2022) environment.

Familiar with DNS, DHCP, and Group Policy Management.

Basic knowledge of networking concepts (TCP/IP, VPN, firewalls).

Experience with PowerShell or command-line tools (preferred).

Strong analytical, troubleshooting, and communication skills.

Ability to work in a fast-paced IT support environment.

Preferred Qualifications:

Microsoft certifications such as MCSA, SC-300, or Azure Administrator Associate (optional but preferred).

Exposure to Azure Active Directory / Microsoft 365 user management.

Experience using ticketing systems (ServiceNow, Jira, etc.)..

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Star Knowledge Technology Alliance

Founded :
2011
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Star-Knowledge is a software services, and solutions provider that delivers high-value results to business and public sector organizations globally, ensuring a level of certainty no other software provider can match.
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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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