Technical Product Manager (AI)

Role & Responsibilities

Take end-to-end ownership of critical backend services — from architecture and development to deployment and scale.

Design systems for performance, reliability, and observability. Identify bottlenecks and eliminate them proactively.

Collaborate with product and design to deeply understand user pain points and build the right solutions.

Work independently and own complex modules with minimal oversight.

Champion clean, maintainable code and help set a high bar for engineering excellence across the team.

Stay up-to-date with new tools, technologies, and backend trends — and bring the best ideas into our stack.

Ideal Candidate

2+ years of backend development experience, ideally with Kotlin and Spring Boot (or willingness to ramp up quickly).

You’ve worked in fast-moving teams and thrive when given room to figure things out.

You take initiative and can drive complex modules to completion without needing constant guidance.

Strong with both low-level and high-level design; you know how to build scalable, reliable RESTful APIs.

Proficient with relational databases and aware of common performance pitfalls.

Confident with debugging and optimizing — memory leaks, latency issues, and other hard-to-find problems don’t scare you.

You write clean, testable code and know how to leave systems better than you found them.

You bring a product mindset — caring not just about what’s built, but why and how it delivers value to users.

Wednesday is a digital agency. We work with startups and enterprises to build digital products for their users.

At our core, we are a group of makers - designers, developers, product & project managers. We care about our work and think of it as a craft. We're always learning so we can build better and faster.

As a Technical Lead, your time will be divided between programming and technical oversight.

Core Responsibilities

• Code Reviews: Review all pull requests to ensure features are built correctly following the conventions and guidelines of the project.
• Communication: Work with your team to ensure they understand all the requirements clearly.
• Architecture: Have a clear picture of the system architecture in mind. Lead your teams to implement that design.
• Learn: Learn from the practices followed by other teams and evangelize your learnings.

Skills Required

• Technical expertise with our tech stack - JS, Nodejs, React, and AWS.
• Understanding of Agile processes and methodologies.
• Understanding of the continuous software delivery process using CD.
• The ability to debug corner cases, hypothesize and fix bugs.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

About Us

Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.

With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.

Job Brief

We are looking for a rockstar researcher at the Center of Excellence for Machine Learning. You are responsible for thinking outside the box, crafting new algorithms, developing end-to-end artificial intelligence-based solutions, and rightly selecting the most appropriate architecture for the system(s), such that it suits the business needs, and achieves the desired results under given constraints.

Credibility:

• You must have a proven track record in research and development with adequate publication/patenting and/or academic credentials in data science.
• You have the ability to directly connect business problems to research problems along with the latest emerging technologies.

Strategic Responsibility:

• To perform the following: understanding problem statements, connecting the dots between high-level business statements and deep technology algorithms, crafting new systems and methods in the space of structured data mining, natural language processing, computer vision, speech technologies, robotics or Internet of things etc. 
• To be responsible for end-to-end production level coding with data science and machine learning algorithms, unit and integration testing, deployment, optimization and fine-tuning of models on cloud, desktop, mobile or edge etc.
• To learn in a continuous mode, upgrade and upskill along with publishing novel articles in journals and conference proceedings and/or filing patents, and be involved in evangelism activities and ecosystem development etc.
• To share knowledge, mentor colleagues, partners, and customers, take sessions on artificial intelligence topics both online or in-person, participate in workshops, conferences, seminars/webinars as a speaker, instructor, demonstrator or jury member etc.
• To design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.
• To collaborate within the product streams and team to bring best practices and leverage world-class tech stack.
• To set up every essentials (tracking / alerting) to make sure the infrastructure / software built is working as expected.
• To search, collect and clean Data for analysis and setting up efficient storage and retrieval pipelines.

Personality:

• Requires excellent communication skills – written, verbal, and presentation.
• You should be a team player.
• You should be positive towards problem-solving and have a very structured thought process to solve problems.
• You should be agile enough to learn new technology if needed.

Qualifications:

• B Tech / BS / BE / M Tech / MS / ME in CS or equivalent from Tier I / II or Top Tier Engineering Colleges and Universities.
• 6+ years of strong software (application or infrastructure) development experience and software engineering skills (Python, R, C, C++ / Java / Scala / Golang).
• Deep expertise and practical knowledge of operating systems, MySQL and NoSQL databases(Redis/couchbase/mongodb/ES or any graphDB).
• Good understanding of Machine Learning Algorithms, Linear Algebra and Statistics.
• Working knowledge of Amazon Web Services(AWS).
• Experience with Docker and Kubernetes will be a plus.
• Experience with Natural Language Processing, Recommendation Systems, or Search Engines.

Our Culture

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.

Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.

To know more about us, feel free to go through these videos:

1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&;t=6s

2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY

3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s

To view more videos, please access the below-mentioned link:

https://www.youtube.com/c/mindtickle/videos

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

Position Description

Title: Senior Service Engineer – North Region, India.

Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia

This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.

In addition to annual initiatives, the key accountabilities of this position are:

1. MAIN JOB ACCOUNTABILITY

• Commissioning of Pumps and Controls in western region

• To work closely with Regional sales team and provide efficient after sales support

1. 2^ND MAIN JOB ACCOUNTABILITY

• Provide timely warranty service support to all customers in the region

• Co ordinate with factory Quality team and give feed back about field failures

1. 3^RD MAIN JOB ACCOUNTABILITY

• To achieve Service delivery targets given for the financial year.

• Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.

1. 4^TH MAIN ACCOUNTABILITY

• Participate in all the training programs conducted in factory and through online portal

• Train all regional rep engineers for all products and latest upgrades periodically

1. 5^TH MAIN ACCOUNTABILITY

• Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support

• Provide feedback on field failures to all OEM team members for corrective action.

• University Degree or Diploma in Mechanical/Electrical & Electronics Engineering

• 5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries

• Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications

• Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.

• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.

• Strong, team-oriented leadership skills with presence and a bias for action.

• Self-directed with ability to work autonomously and collaboratively and a focus on results.

• Ability to communicate in an open and authentic manner in all situations

Fuzen is a no-code SaaS platform founded and backed by IIT alumni.

We help non-technical SaaS founders bring their product ideas to life at ZERO upfront cost. We are building a marketplace of simple SaaS apps by helping founders to build products with our no-code platform.

The majority of our customers come from traditional industries like - construction, engineering, transportation, consulting etc. and we have recently received seed funding from angel investors.

We are looking for software developers who are good at problem-solving and are interested in product building.

1. Write clean, maintainable, and efficient code
2. Design robust, scalable and secure systems
3. Contribute to all phases of the development lifecycle
4. Follow best practices (test-driven development, continuous integration, SCRUM, refactoring, and code standards)
5. Drive continuous adoption and integration of relevant new technologies into the design.
6. You will be expected to work on Ruby On Rails, React JS, AWS, Heroku, Google Cloud and 3rd party API integrations.

IMPORTANT - Fuzen is an early-stage startup. The work culture is fast-paced and challenging. The job will be demanding and will offer a lot of learning. You should apply only if all of this excites you.

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code.

Responsibilities

• Design, code, test and manage various applications
• Collaborate with engineering team and product team to establish best products
• Follow outlined standards of quality related to code and systems
• Develop automated tests and conduct performance tuning

Qualifications

• Bachelor of Science in Information Technology
• 1+ years of experience working with .NET, Asp.net or relevant experiences
• Experience developing web-based applications in Asp.net, Dot net Core, jQuery, HTML5, Rest base API integration
• Understanding DB,PL/SQL, Webform
• Experience working in agile development environment

• Web application development experience in HTML5, CSS3, Javascript (including new ES features), Python
• Hands-on experience in any one of the python-based backend frameworks like Django or Flask or Pyramid along with end to end testing
• Hands-on experience in building high performant React applications
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences
• Hands-on experience working with TDD in JS with the help of frameworks like Mocha, Chai, Jest, Enzyme, React Testing Library etc.
• In depth knowledge of SQL is a must. SQL Technologies that are desired are MySQL, PostGres, Oracle
• Experience in state management libraries like Redux and MobX
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Familiarity with various component libraries and design systems
• Proficient in using media queries and CSS frameworks like bootstrap or foundation for implementing responsive web design patterns in the applications
• Knowledge of common JavaScript design patterns
• Experience in owning Code Quality and Code Review processes
• Experience on Node.js is an advantage
• Work "in the trenches" with junior developers to implement large features that wow our clients
• Partner with Managers, Business Analysts, and test analysts to develop realistic implementation plans with a focus on quality, sustainability, and delivering value to our clients
• Stand up for coding best practices that ensure quality products: automated testing, unit testing, agile development, continuous integration, code reviews, and technical design
• Improve technical skills of self and the team
• Research industry trends and web technologies, and promote adoption of best-in-class web tools and technologies
• Understand client business issues and actively participate in designing solutions and features that meet client needs
• Take initiative to advance the quality, responsiveness, architecture, or design of our solution, if you want to make it happen you can.
• Excellent organizational and task management skills
• Strong oral and written communication skills
• Ability to work in global cross-office teams
• Fluency in English is required