Technical Product Manager (AI Builder) at Certa · Remote only · 4 - 8 years · Raised funding · Remote only · Posted 24 Apr 2026

About Certa
Certa is a leading provider of AI-powered third-party risk management and workflow automation
solutions. Our platform streamlines compliance, onboarding, and governance for the world’s
most complex enterprises—using no-code tools and advanced AI capabilities, including AI
agents that accelerate and automate decision-making across workflows.
Role Overview
We are looking for a Technical Product Manager to own and advance Certa’s platform
integrations. This is a critical, senior role for a candidate with a genuine AI builder mindset
-someone who can rapidly prototype, build AI agents independently, and drive the architecture
for exposing Certa’s internal APIs externally. You will work at the intersection of product, AI, and
integration strategy, partnering closely with engineering, design, and client-facing teams to
translate complex requirements into scalable platform capabilities.
Key Responsibilities:
1. Bring an AI builder mindset: rapidly prototype, iterate, and ship AI agents and agentic
workflows that streamline platform operations and exception handling
2. Collaborate with engineering to design scalable, extensible integration frameworks
supporting third-party lifecycle management
3. Partner with the AI team to embed LLM models, generative AI, and prompt engineering
into core platform workflows
4. Translate business and user requirements into precise technical product features, API
specs, and documentation
5. Engage clients and internal stakeholders to identify pain points and shape high-impact
platform features
6. Maintain technical product artifacts, database schemas (e.g., JSON), and configuration
models with a deep understanding of the full SDLC
Required Qualifications:
1. 4-8 years of product management experience in a B2B SaaS platform or tech company,
preferably in a startup environment
2. Strong technical background in APIs (REST/GraphQL), database schemas, JSON, and
a holistic understanding of how software components communicate across the SDLC
3. Demonstrated AI builder mindset with hands-on experience in rapid prototyping, LLM
models, generative AI, prompt engineering, and agentic workflows
4. Proven ability to build AI agents or automation tools independently- not just manage their
development
5. Experience working with engineering in Agile environments and comfort translating
technical concepts for non-technical stakeholders
6. Thrives in fast-paced, ambiguous environments; demonstrates strong accountability,
ownership, and a deep product mindset
7. Strong communication, prioritization, and execution skills
Preferred Qualifications
1. Familiarity with no-code/low-code platforms or enterprise AI tools
2. Prior experience with API integration platforms, enterprise workflow automation, or iPaaS solutions
3. Exposure to vendor management, procurement, or third-party compliance systems
4. Background in a startup or high-growth B2B product company with experience
navigating ambiguity at speed
Why Join Us?
•Be at the forefront of AI-led innovation in third-party management
•Take ownership of a critical platform area while receiving mentorship to grow into a senior PM role
•Fully remote team with an inclusive, transparent culture
•Work on meaningful challenges with a high-performing, collaborative team

About Certa
About
Certa’s no-code platform makes it easy to digitize and manage the lifecycle of all your suppliers, partners, and customers. With automated onboarding, contract lifecycle management, and ESG management, Certa eliminates the procurement bottleneck and allows companies to onboard third-parties 3x faster.
Tech stack
Connect with the team
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Our AI platform that lets people ask questions of their enterprise data in natural language and get trustworthy answers. The hard part isn't the model — it's the fit between what the product can genuinely do and what customers actually need, over data that is never as clean as anyone hopes. We're hiring a Product Manager to own that fit: to do the detailed thinking on customer pain, competitive landscape, and where the technology is going, and to turn it into a sharp, defensible product proposition and roadmap. You'll work closely with the CTO (who currently carries this thinking) and become the person who owns the depth beneath it.
What you'll own
• Proposition & positioning. Take fuzzy capability and turn it into a clear, honest, defensible articulation of what Jiva is, who it's for, and why it wins. Kill the gap between what's sold and what's deliverable.
• Customer intelligence (within the current structure). Sales and Delivery own the customer relationship today; you build the customer picture through them —mining PoC post-mortems, win/loss, readiness audits, sales-call notes, and Delivery's ground truth. Extract real jobs-to-be-done, separate stated wants from underlying pain, and bring a synthesized customer voice into the room. Over time, earn a path to direct customer contact — but you'll start by getting more
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• Competitive & technology intelligence. Track the space — RAG, text-to-SQL, tabular/relational foundation models, agentic systems, the commercial players — and synthesize it into product direction. Know what's real and what's marketing.
• Requirements & roadmap. Translate the above into crisp requirements and a prioritized roadmap, in partnership with Engineering. Make the trade-offs explicit.
• Sales & Delivery enablement. Own the "what we can honestly promise" story so field teams stop overselling and start qualifying. You are the source of truth on capability boundaries.
Must-haves
• 5+ years in B2B / enterprise product management, ideally on data, analytics, AI/ML, or platform products.
• Demonstrated ability to frame a proposition — you can show us a product or feature where you turned raw capability into a positioning that won customers. Portfolio evidence, not a claim.
• Technical fluency in AI/data. You understand RAG, LLMs, text-to-SQL, and data quality well enough to judge feasibility vs. hype and to earn engineers' respect. You don't need to code; you need to reason.
• Customer discovery skill — and the resourcefulness to apply it
indirectly. You've run structured discovery and can distinguish what customers say from what they need. Just as important here: you can extract sharp customer insight secondhand — through sales and delivery teams, deal histories,
and product usage — because you won't have direct customer access on day one.
• Evidence-driven and structured. You validate before you evangelize. Strong written thinker — you can put a proposition on one page and defend it.
Nice-to-have
• Exposure to NL→SQL, semantic layers, knowledge graphs, or enterprise data governance.
• 0-to-1 or turnaround experience — comfort building the function, not just running it.
• Experience selling into or building for regulated / data-sensitive enterprises
About
Asha Health is building an AI OS for outpatient care. It’s the year of AI agents, and startups selling AI agents to healthcare organizations will do great in this wave. While we’re rooting for them, we’re building what comes after. We're based in New York and backed by Y Combinator, General Catalyst, 186 Ventures, Reach Capital and many more. We raised an oversubscribed seed round from some of the best investors in Silicon Valley. Our team includes AI product leaders from companies like Google, physician executives from major health systems, and more.
About the Role
We're looking for a Product Manager, AI to join our team in our Bangalore office. With how AI models are evolving, we don't believe in traditional roles. Whereas in an old-school company you may write long PRDs and hand off to designers and engineering, and spend weeks in back and forths trying to get 1 feature approved, we operate completely differently. Here's what your day-to-day may look like:
- Instead of writing PRD's, you'll build prototypes.
- You'll be responsible for prioritizing which pain points to solve, outlining how we should solve them, and designing the user experience yourself as well (with the power of our AI design tools).
- At any given time, you may be using AI coding tools and AI design tools to parallel track prototypes for 5-10 large features.
- Rather than waiting weeks for approvals, features you prototype will be handed off to engineering and be shipped into production an average of 2-5 days.
- You will talk to customers and research the domain deeply - becoming an expert for the team on domain knowledge and product strategy.
Requirements
- Prior experience working as a Product Manager at a venture backed startup.
- Either (A) strong experience professionally as a software engineer, or (B) exceptional UX design skills. Must be multifaceted in one of these 2 ways.
-Turn ambiguous ideas into clear product requirements and workflows.
- Break large ideas into small experiments that can be shipped quickly.
- Communicate customer problems, edge cases, and product intent clearly to engineers and designers.
- Work closely with engineering throughout implementation rather than simply handing over a PRD.
- Test the product yourself and continuously improve it based on actual usage.
### Customers & Market
- Speak directly with customers and prospects.
- Understand how they currently solve problems and where existing tools fail.
- Run product demos and gather structured feedback.
- Separate individual customer requests from broader product opportunities.
- Use customer conversations to continuously refine product strategy.
### Launch & Growth - Own launch strategy for the products and features you build.
- Define positioning, messaging, demos, onboarding, and initial adoption strategy.
- Work across product, engineering, sales, and customers to make launches successful.
- Measure what happened after launch and iterate quickly.
## What We're Looking For
-You likely have **2–4 years of experience** across product, engineering, startups, consulting, AI, or related roles. More importantly, you should have: - **~1 year of hands-on experience building with LLMs, agents, or AI applications.**
- Built actual AI workflows rather than only used ChatGPT or managed an AI project.
- Strong product judgment and ability to simplify complicated problems. - Comfort working with engineers and understanding technical trade-offs.
- Ability to perform deep market and customer research independently. - Strong written and verbal communication.
- High ownership — you naturally move from identifying a problem to getting something shipped.
- Comfort operating in an environment where the answer is often not known beforehand.
## Two Traits We Care About Deeply
### Constraint Thinking Great product people don't start with: *"What could we build?"* They start with: *"Given our users, technology, time, team, data, and constraints, what is the smartest thing we can build?"*
We value people who can reduce a large possibility space into a small number of high-leverage decisions. You should be able to distinguish between: -
interesting vs. useful,
- possible vs. reliable, AI Product Manager 2 / 4 AI Product Manager - demoable vs. production-ready,
- customer requests vs. underlying problems,
- AI capability vs. AI product.
### Grounded Energy AI moves incredibly fast, and it is easy to either become overly skeptical or overly excited. We want someone who has **high energy without hype**. You should be excited enough to constantly experiment with new technology, while grounded enough to recognize its limitations. You should naturally ask:
- Does this actually work?
- How often does it fail?
- What happens at scale?
- Can we evaluate it?
- Will customers actually change their behaviour for this?
- Is AI even necessary here?
## You Might Be a Great Fit If You have independently done things like: - Built an agent over a weekend to test a product idea.
- Compared multiple LLMs for a real use case.
- Created an eval dataset to test AI quality.
- Used tools such as Claude Code, Codex, Cursor, LangGraph, OpenAI Agents SDK, MCP, Langfuse, or similar systems.
- Automated parts of your own product or research workflow with agents.
- Interviewed users and changed the product based on what you learned.
- Gone from idea to prototype to customer feedback to production. - Read product documentation, GitHub repos, Reddit discussions, research papers, and competitor products to understand a market deeply.
## This Role Is Probably Not For You If
- You primarily see PM as backlog management and sprint coordination. - You need detailed requirements before you can start working.
- You prefer delegating prototyping and experimentation entirely to engineering.
- You haven't spent meaningful time building with modern AI tools.
- You enjoy creating large strategy documents more than testing ideas with users.
- You are uncomfortable making decisions with incomplete information.
## What Success Looks Like Within your first few months, you should be able to independently: AI Product Manager 3 / 4 AI Product Manager - understand a customer problem,
- research the market,
- identify a promising product opportunity,
- prototype an AI workflow,
- define how its quality should be evaluated,
- work with engineering to productionize it,
- speak with early users,
- launch it,
- measure adoption,
- and recommend what we should do next.
Technical Product Manager – BFSI & AI
Location: New Delhi, India (On-site)
Employment Type: Full-time
Experience: 4–8 years
Industry: BFSI / FinTech / Enterprise AI / B2B SaaS
About QubeLabs
QubeLabs is building the next generation of Enterprise AI Systems that transform workforce operations and intelligence for the financial services industry.
Our platform combines Conversational AI, Agentic AI, workflow automation, proprietary language models and enterprise intelligence to improve enterprise efficiency, productivity and customer experience.
Our flagship product, QubeLabs Workmate, is purpose-built for banks, NBFCs, MFIs, wealth management firms, insurance companies and fintechs across India and Europe.
Role Overview
We are looking for a Technical Product Manager – BFSI & AI to translate complex financial-services workflows and customer problems into clear product requirements and scalable technology capabilities.
You will work closely with the founders, Head of AI, engineering and business teams to drive the complete product lifecycle—from customer discovery and requirements definition to development, testing, deployment and continuous improvement.
This is a high-ownership role for someone who combines an understanding of BFSI business processes with strong product thinking and the ability to collaborate effectively with technical teams.
Key Responsibilities
1. Product Management & Requirements
Define product requirements, roadmaps and feature priorities for QubeLabs Workmate.
Translate customer needs and business problems into PRDs, functional specifications, user stories and acceptance criteria.
Design user journeys, process flows, business rules and expected product behaviour, including edge cases and exceptions.
Prioritize features based on customer value, business impact, technical feasibility and strategic objectives.
Drive features from concept through development, testing, release and post-launch improvement.
2. BFSI Workflows & Customer Discovery
Develop a deep understanding of workflows across banking, wealth management, stock broking, insurance, NBFCs and financial advisory.
Engage with relationship managers, wealth advisors, operations teams, contact centres and business leaders to identify pain points and automation opportunities.
Translate financial-services processes into scalable product capabilities.
Support customer discovery, product demonstrations, pilots, POCs and validation of new features.
Incorporate customer feedback and market insights into product priorities and the roadmap.
3. AI Product Development
Understand the practical capabilities and limitations of Generative AI, LLMs, AI Agents, RAG, Voice AI and workflow automation.
Define requirements for AI assistants, intelligent agents and AI-powered business workflows.
Work with the Head of AI to translate model capabilities, technical dependencies and constraints into product specifications.
Define expected AI behaviour, business rules, exception handling and measurable business outcomes.
Identify where AI is appropriate versus deterministic workflows and conventional business logic.
Understand the capabilities of QubeLabs' proprietary Vectro Series language models and their application to BFSI use cases.
4. Product & Engineering Collaboration
Work with AI and engineering teams to clarify requirements, assess feasibility and resolve implementation challenges.
Understand APIs, integrations, data flows, system dependencies and enterprise technology environments.
Participate in sprint planning, technical discussions, product reviews and architecture reviews where relevant.
Validate delivered features against requirements and lead functional and user acceptance testing.
Identify delivery risks, technical trade-offs and dependencies to ensure timely, high-quality releases.
Prototype or validate product concepts when required.
5. Product Strategy & Market Intelligence
Identify new product opportunities across financial services.
Evaluate customer needs, competitive products and emerging AI capabilities.
Develop industry-specific use cases and product propositions.
Collaborate with leadership to align product investments with customer demand, business objectives and long-term product strategy.
Experience & Qualifications
4–8 years of experience in Product Management, Business Analysis, BFSI Technology, FinTech or enterprise software.
Mandatory experience in BFSI, FinTech or financial-services technology.
Experience with enterprise products and collaboration with engineering or technology teams.
Working knowledge of at least one financial-services domain, such as banking, wealth management, stock broking, capital markets, insurance, NBFCs or financial advisory.
Experience in customer discovery, requirements gathering and product documentation.
Exposure to AI/Generative AI products is preferred but not mandatory.
Bachelor's degree from a recognized university; an MBA or equivalent qualification in product management or business is preferred.
Required Skills
Product Management
Requirements gathering, PRDs and functional specifications.
User stories, acceptance criteria and workflow design.
Roadmapping, prioritization and product lifecycle management.
Customer discovery, stakeholder management and product validation.
BFSI Domain Knowledge
Understanding of financial-services workflows, business processes and enterprise requirements.
Ability to engage with business users and translate operational challenges into technology solutions.
Technical Understanding
Working knowledge of AI/Generative AI, LLMs, AI Agents, RAG and Conversational AI.
Understanding of APIs, system integrations, data flows and cloud-based enterprise applications.
Ability to collaborate with AI and engineering teams on technical feasibility, dependencies and implementation trade-offs.
You do not need to be an AI engineer, but you must be comfortable understanding technical concepts and translating them into practical product requirements.
What Success Looks Like
Clear, implementation-ready product requirements and specifications.
Timely delivery of prioritized product features and roadmap milestones.
Successful launch and adoption of high-value AI-powered BFSI workflows.
Effective support for enterprise pilots, POCs and customer validation.
Strong alignment between customer needs, product priorities, AI capabilities and engineering execution.
Measurable improvements in customer productivity, operational efficiency and product engagement.
Why Join QubeLabs?
Build next-generation Enterprise AI Systems for financial services.
Work directly with founders and senior leadership in a high-ownership role.
Shape AI-powered products across banking, wealth management, brokerage and insurance.
Work at the intersection of BFSI, AI, enterprise intelligence and workflow automation.
Collaborate with teams developing QubeLabs' proprietary Vectro Series language models.
Contribute to enterprise markets across India and Europe.
Equal Opportunity
QubeLabs is an equal opportunity employer
committed to building a diverse and inclusive workplace where innovation thrives.
Product Engineer — Role Summary
We are looking for a Product Engineer to build user-facing products that combine AI capabilities with practical applications. You will work at the intersection of software engineering and AI, developing autonomous, agent-driven systems that solve complex educational and research problems.
Key Responsibilities:
- Product Development: Design, build, and deploy production-ready applications powered by LLMs and AI agents.
- Data Engineering: Build scalable ETL/ELT pipelines to process structured and unstructured data, including text and audio, for RAG and model fine-tuning.
- Agentic Workflows: Develop multi-step AI agents with tool calling, APIs, databases, search, reasoning, and memory.
- Rapid Prototyping: Turn ideas and research concepts into interactive, production-ready applications.
- AI Integration: Use frameworks such as LangChain, LlamaIndex, AutoGen, or custom orchestrators to integrate AI into scalable systems.
- User Experience: Transform raw AI outputs into reliable, intuitive, and responsive user experiences.
- Collaboration: Work closely with ML researchers and data engineers to integrate custom and fine-tuned models.
- Observability: Monitor agent behavior, manage edge cases, reduce hallucinations, and improve reliability in production.
The ideal candidate combines strong software engineering, AI/LLM expertise, data engineering, and product thinking, with the ability to take an AI concept from prototype to production.
Role Overview
We are looking for a driven and analytical Product Manager to own end-to-end product initiatives across our fintech ecosystem. You will work closely with Engineering, Growth, Risk, and Operations teams to build scalable, customer-centric solutions that drive measurable business impact.
Key Responsibilities
- Own the product lifecycle from problem discovery → PRD → launch → iteration
- Write clear and structured PRDs, user stories, and acceptance criteria
- Collaborate cross-functionally with Engineering, Design, Growth, Risk, and Business teams
- Define product roadmaps and prioritize based on impact and feasibility
- Analyze product performance, funnels, and user behavior using data
- Drive experimentation, A/B testing, and continuous optimization
- Translate business goals into scalable product solutions
Required Skills & Qualifications
- 3–7 years of Product Management experience (preferably in fintech/startup environments)
- Strong analytical skills with hands-on experience in SQL and Excel/Google Sheets
- Experience working in Agile environments with engineering teams
- Ability to think structurally and solve complex product problems
- Strong stakeholder management and communication skills
- Working understanding of APIs, integrations, and system workflows
- Comfort using AI tools to enhance productivity, documentation, research, and product discovery
- Basic understanding of prompt structuring to improve research, analysis, and workflow efficiency
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.
This role is part of Cognizant IOA (Intuitive Operations and Automation) — and more specifically, a product team with its own origin story. We started as Matterway, a German startup building automation software from scratch. We were acquired by Cognizant, but we kept our team, our culture, our pace, and our way of working. We move like a startup, think like a startup, and now do it with the backing of a global company.
We combine human expertise with intelligent automation, ML operations, and digital experience solutions to help technology and digital-native companies build smarter, more adaptive operating models.
What's the opportunity?
We are looking for Senior Product Engineers to join our team. We're a tight crew of 5 senior engineers, from different corners of the world. We're hiring 3 more people, and those people will shape what this team becomes.
We're building a platform to support the agentification of our operations. You'll work across a suite of products including a cloud platform for process optimization, desktop application, browser extension, and specialized AI agents.
This is genuinely frontier work: we don't follow AI trends, we implement them. New model drops on a Monday; we've prototyped with it by Wednesday.
We believe this is the most exciting time to join. Be part of the founding R&D talent in this area and help set the technical bar for everything that comes next.
What will you be doing?
Your day-to-day responsibilities:
- Design and evolve the core architecture of our platform
- Set technical standards and take ownership of complex projects end-to-end
- Work on a well-architected, fast-evolving TypeScript codebase using technologies such as React, Node.js, Electron, and GraphQL
- Collaborate with product managers, designers, and engineers to solve challenging technical and business problems, with real autonomy
- Participate in the full development lifecycle: scoping, design, estimation, coding, testing, debugging, code reviews, maintenance, and support
- Evaluate and implement proofs of concept using the latest AI tools and models
You will know you're successful if:
- You develop projects independently until they deliver their intended business value
- You keep top-notch software quality standards about design, implementation, and documentation
- You're the person who brings something new to the team's radar, a model, a technique, a tool, before anyone else has heard of it
What makes you a great fit
Must-haves:
- Excellent English (C1+) with exceptional written and verbal communication
- Strong proficiency with TypeScript across frontend and backend, including building and maintaining Node.js-based services
- Experience in frontend development using modern frameworks such as Vue.js or React
- Knowledge of any E2E testing framework such as Playwright, Puppeteer, Selenium, Cypress
- Ability to work independently and take ownership of deliverables
- Strong technical fundamentals, genuine intellectual curiosity, and a drive to keep getting better
- You follow AI closely, not just as a user but as someone who reads the papers, watches the releases, and has opinions. You're excited about where this is going and want to be building at the edge of it
Nice-to-haves:
- Familiarity with AI-coding tooling (Claude Code, Cursor, OpenCode, etc.)
- Experience with cloud infrastructure (AWS, Azure or GCP) and infra-as-code deployment
- Having built or maintained CI/CD pipelines or workflows, especially GitHub actions
Why join us?
- Be at the cutting edge of AI agents and applying LLMs to real-world use cases, not in theory but in production
- Work on hard problems with high agency: your ideas get heard; your decisions get shipped
- Join a small but growing internationally distributed team.
- giving you real influence over how it evolves
- The resources of a global company with the speed and culture of a startup
- Remote-first set-up, with the option to work from one of our 13 locations in India: Chennai, Bangalore, Hyderabad, Pune, Mumbai, Gurgaon, Noida, Kolkata, Kochi, Coimbatore, Bhubaneswar, Mangalore, and Indore
- Flexible working hours
- Collaborative, pragmatic engineering culture focused on outcomes
- Fast-growing team within Cognizant, with access to global resources and real career opportunities
Senior Product Manager – Growth & Consumer Products (FinTech Preferred)
We're looking for a Senior Product Manager with 6+ years of product management experience, including the last 3+ years owning consumer-facing B2C products (app, onboarding, checkout, growth, or conversion funnels).
Must Have:
- Consumer product ownership (not backend/infrastructure-focused)
- Strong track record of improving conversion, engagement, revenue, or retention through A/B testing and data-driven experimentation
- Experience with analytics, funnels, cohorts, and product metrics
- Active use of AI tools (ChatGPT, Claude, Gemini, Perplexity, etc.) in product work
- Strong stakeholder management across business, engineering, and design teams
- Experience writing PRDs, user stories, and working in Agile environments
- Current or recent experience in a B2C product company (FinTech preferred; otherwise Series B+ startup)
Good to Have:
- Experience with AI/ML products, prompt engineering, LangChain, or RAG.
Strong Senior Product Manager — Vertical Products (Fintech, Growth & Conversion) Profile
2
Mandatory(Experience 1)- Must have 6+ years of product management experience, with the most recent 3 years spent owning a consumer-facing product surface (app, web funnel, onboarding, checkout, or equivalent B2C surface).
3
Mandatory(Experience 2) - Must have consumer-facing product ownership as the centre of gravity. Backend, API, infra, or internal-tools PMs with no recent consumer-facing surface will not be considered. Backend exposure alongside real consumer-funnel work is fine; a backend centre not.
4
Mandatory(Experience 3)- Must have a metric-backed track record improving conversion, revenue yield, engagement, or lead quality in a consumer funnel — owned numbers, a steady experimentation cadence (A/B tests, rollouts, readouts), and comfort with analytics: funnels, cohorts, drivers, causal reasoning, measurement hygiene.
5
Mandatory(Experience 4)- Must be fluent with AI — active, habitual use of AI tools (ChatGPT, Claude, Gemini, Perplexity, or equivalent) in daily product practice.
6
Mandatory(Stakeholder Mgmt)- Must be able to act as the primary link between business leaders, tech teams, and external partners — communicating roadmap, priorities, trade-offs, and performance readouts to senior stakeholders, and working with distributed teams across time zones (Australia, India, Philippines).
7
Mandatory(Product Writing & Agile Delivery)- Must have strong product writing — problem briefs, PRD-lite/user stories, experiment plans, decision logs — and deep working command of Agile frameworks and tools.
8
Mandatory(Company) - Must be from B2C product company. FinTech is the priority . A non-fintech candidate qualifies only if currently or recently at a Series B plus company.
9
Preferred(Skill)- Exposure to LangChain, RAG, or prompt engineering in a product context; experience working directly with data science/ML teams on model-backed features; prior AI features in transactional or financial-services consumer UX.
Education: B.E. Computer Science/IT degree (or any other engineering discipline)
Experience: 9+ years
Work timings: 2:00 TO 11:00PM/ 6:30PM to 3:30 AM
Position Requirements:
- Program Strategy & Planning
- Own program charters, end-to end roadmaps, success criteria and alignment to business objectives.
- Translate company strategy into clear program priorities, milestones, and resource plans across multiple teams.
- Lead quarterly and long-range capacity planning, balancing scope, resources and timelines across workstreams.
• Program Execution & Delivery
- Drive delivery of large, technically complex programs comprising multiple projects and teams; ensure on-time, high-quality outcomes.
- Orchestrate cross-functional dependencies, manage sequencing, and remove organizational impediments.
- Operate program-level release, milestone and launch processes; maintain program schedules and integrated plans.
• Technical Leadership & Influence
- Maintain technical fluency across systems (APIs, services, data, infra, web and mobile platforms) to identify risks, trade-offs, and integration concerns.
- Partner with engineering leads and architects to surface technical dependencies, propose solutions, and influence technical direction.
- Lead technical intake, prioritization and change control for program scope.
• AI Programs & Governance
- AI-specific program accountability: Own model lifecycle programs (experimentation → validation → deployment → monitoring → scale), model risk management, and coordination with MLOps and data science teams.
- Governance and control: Implement and maintain governance for clinical, editorial, regulatory, and AI-specific risks (bias, explainability, monitoring), coordinating policies and controls with legal, compliance, and domain stakeholders.
- Offshore reality: Design and operate for distributed teams—ensure timezone overlap strategies, clear escalation mechanics, minimize decision latency, and define RACI for offshore/onshore handoffs.
- Experience in mentoring engineering teams to integrate AI assistants into their daily development workflows to increase velocity and code quality.
• Stakeholder Management & Communication
- Serve as primary program owner for senior leadership and business partners; run steering committees and executive reviews.
- Produce concise executive-level reporting (status, risks, mitigation, outcomes) and tailor communications for diverse audiences.
- Build strong cross-functional relationships and drive alignment through regular touchpoints and stakeholder feedback loops.
• Risk, Budget & Vendor Management
- Develop and maintain program-level risk registers, contingency plans, and escalation protocols.
- Manage program budgets, track spend vs. plan, and coordinate with finance and procurement as needed.
- Own vendor/third-party integration and delivery where applicable.
• Process, Tools & Automation
- Establish program governance, templates, and tooling conventions to improve visibility and efficiency.
- Identify automation and tooling opportunities (including AI-assisted tooling) to reduce manual work and improve program telemetry.
- Drive PMO maturity: scalable processes, reporting, and knowledge management across the organization.
• Measure Impact
- Define and track program success metrics and business outcomes; iterate to maximize value delivery.
- Ensure learnings are captured and operationalized for future programs.
Role & Responsibilities:
- 10+ years of program or technical project management experience delivering large-scale technical programs in fast-paced, matrixed organizations.
- Proven track record driving multi-team, cross-functional technical initiatives from concept to measurable business outcomes.
- Strong technical literacy (experience with APIs, backend services, cloud infrastructure, data flows and integrations).
- Advanced proficiency with Agile at scale methodologies (e.g., SAFe, LeSS, or equivalent) and deep SDLC knowledge.
- Experience with capacity planning, roadmaps, dependency management, and cross-team prioritization.
- Expert-level proficiency in JIRA and Confluence; comfortable with program/portfolio tooling (Aha!, Productboard, Roadmunk, Airtable, Smartsheet, BI dashboards).
- Excellent stakeholder management and executive communication skills; proven ability to influence without direct authority.
- Strong analytical and problem-solving skills; data-driven mindset.
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- Fluent English.
• Preferred
- Certifications such as PMP, CSM, SAFe Program Consultant (SPC), or equivalent.
- Experience in digital publishing, web/content platforms, AI/ML products, healthcare information systems, or digital media.
- Experience managing program budgets and vendor/contract relationships.
- Familiarity with emerging project automation and Agentic AI tools for program management and decision support.
- Prior experience mentoring PMs and leading PMO or program-level process change initiatives.













