Technical Manager

Strong hands-on experience with Adobe Workfront.

Workfront configuration and administration.

Workflows, approval processes, templates, queues, reports, and dashboards.

Custom Forms and Custom Fields.

Strong understanding of Workfront data model and project/work management processes.

Hands-on experience with Workfront Fusion.

Experience with REST APIs, webhooks, JSON, HTTP methods, and integrations.

Experience integrating Workfront with third-party enterprise applications.

Knowledge of automation and iPaaS concepts.

Good understanding of data mapping, transformations, error handling, and integration monitoring.

Knowledge of JavaScript or scripting is an advantage.

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Candidate must have 6+ years of backend engineering experience, with 1–2 years leading engineers or owning major systems.

Must be strong in one core backend language: Node.js, Go, Java, or Python.

Deep understanding of distributed systems, caching, high availability, and microservices architecture.

Hands-on experience with AWS/GCP, Docker, Kubernetes, and CI/CD pipelines.

Strong command over system design, data structures, performance tuning, and scalable architecture

Ability to partner with Product, Data, Infrastructure, and lead end-to-end backend roadmap execution.

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.

Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are a flat organization where opportunities are provide based on talent and we always encourage new ideas of employees through collaboration and creativity.

We are seeking for smart-driven JAVA Programmer’s to join us. The candidate will work with the global product development team and subject matter experts. An ideal candidate must possess excellent business skills with outstanding Analytical & logical skills, professionalism, Intelligent and should have the zeal to learn.

Desirable Skills & Expertise:

• Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.
• Possesses intellectual humility; smart-driven, creative and able to learn things from slipups, willing to raise others up.
• Excellent Logical & Analytical skills with integrated professionalism at all levels.
• Strong Knowledge in Java, Frame-works like Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server.
• Good knowledge in web technologies like HTML, Java Script, XML and CSS.
• Candidates must be team players, have a thirst for knowledge, the energy to work in a fast-paced environment and a desire to grow in an entrepreneurial company.

Key Responsibilities:

• The role is responsible for designing, coding and deploying of high-performance applications.
• Excellent interpersonal, Communication and effective organizational skills with solid technical skills.
• Should be able to communicate effectively with both technical and non-technical personnel.
• Excellent trouble shootings & problem-solving skills.
• Practical Knowledge with SDLC from requirement analysis through testing and deployment is a plus.
• Devising possible solutions to anticipated problems.
• Develop and maintain strong product knowledge.
• Guide the clients through various stages of the project and transition to support organization.
• Review existing business processes and participate in the Process Improvement Program.

Responsibilities:

• Writing reusable, testable, and efficient code in Python.
• Designing and implementing software features and capabilities.
• Identifying and addressing performance bottlenecks and bugs in existing code.
• Collaborating with other developers, stakeholders, and users to define, design, and ship new features.
• Building and maintaining software documentation.
• Ensuring code is maintainable and maintain appropriate versioning practices.
• Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency.

Requirements:

• 
  
• Bachelor's degree in Computer Science or related field.
• Minimum of 3 years of experience in Python development.
• Strong knowledge of Python programming language and related frameworks (such as Django, Flask etc.)
• libraries is important.
• Knowledge of software development methodologies, version control systems and experience with system administration.
• Database management and good understanding of software design principles is desired.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork skills.

- Must have 6+ years of overall technology experience.

- Must have 2 years of experience managing Blockchain Projects or having hands on experience with development and management.

- Ability to manage multiple teams both on technical and overall delivery

- Excellent client and tech team handling skills. Ideally, have great balance with aggression and smartness.

- Having experience in DeFi and NFT will be great advantage. Or at least have passion to take deep dive into the same

- Having experience with Project Documentation will be given high preference.

- Strong knowledge of Agile and Scrums

- Should have basic experience with any of the Project Management tools Trello, Kanban, Jira, Asana and other popular in the market.

- Must have experience of source repositories (GitHub).

• Ensuring timely and proper Accounting of entries related to expenses and payments.(Zoho Books)
• Ensure timely payment of Rent, Salary, Utility Bills & statutory dues
• Ensuring Inventories are entered and invoiced in the system.
• Funds Management and vendor’s payment. Reconciliation of Vendors ledger..
• Follow up with Audit Team for Stores Audit, Stock Loss Recovery.
• Stock or inventory management
• Co-ordination with Statutory Auditors.
• Ensure statutory compliances and timely deposit of statutory dues
• Indirect & Direct Tax compliance
• Submission of GST/TDS Returns on monthly, quarterly and annually
• Invoicing, follow up with customer for payment & Reconciliation of customer account