Technical Content Writer

Who We Are: 

Founded in 2024, The Alter Office is a dynamic product-building and service-providing company based in Bengaluru, India. We specialize in Innovative social apps, immersive virtual worlds, unique gaming experiences, Ad-tech, and SaaS-based applications. Our mission is to blend creativity with technology, delivering seamless and engaging digital experiences. https://www.thealteroffice.com

We’re looking for a Senior UI/UX Designer who can do more than just design—someone who can lead, inspire, and transform our digital products through forward-thinking UX UI strategies. This role is ideal for a visionary who thrives on ownership, enjoys mentoring others, and is excited about influencing product direction and shaping the future of design at The Alter Office.

Experience Required: Min 4 years of experience in product design.

What You’ll Do:

• Own the Design Vision: Be the driving force behind the design philosophy and execution across multiple products. You’ll have a significant say in how our digital products evolve from concept to completion.
• Lead the Design Strategy: Develop and implement design strategies that align with our business goals and user needs. You’ll take charge of translating high-level product requirements into designs that enhance user engagement and product value.
• Cross-functional Leadership: Work closely with leadership, product management, and development teams to ensure design is a core part of our product development process. You’ll drive collaboration and ensure that design thinking is embedded into every aspect of product development.
• Mentor and Elevate: Lead by example. You’ll mentor junior and mid-level designers, sharing your expertise and helping them grow. You’ll also set quality benchmarks for design standards across the team.
• Innovate Relentlessly: Constantly push the boundaries of what’s possible with design. You’ll lead initiatives in exploring new technologies, tools, and approaches to create modern, user-centered designs that reflect the latest industry trends.
• Design & Prototype: Take ownership of key design projects—crafting high-fidelity UI/UX designs and prototypes that define the user experience for new products or features.
• User Research & Testing: Collaborate with product and marketing teams to gather user feedback and conduct usability testing, ensuring that designs are validated through real-world insights.
• Design Systems Ownership: Oversee and continuously improve our design systems and processes, ensuring that they scale efficiently as we expand our product offerings.
• Stakeholder Communication: Present design concepts and solutions to stakeholders, effectively communicating the rationale behind design decisions and gathering constructive feedback.

What We’re Looking For:

• UI/UX Mastery: With 4+ years of hands-on experience, you possess a deep understanding of user interface and user experience design principles, consistently delivering best-in-class designs.
• Strategic Thinker: You’re adept at thinking holistically about product design and can shape long-term strategies that improve the overall user experience while meeting business objectives.
• Leadership & Mentorship: You have experience leading design teams, mentoring junior designers, and guiding cross-functional teams through the design process.
• Creative Innovator: You’re a problem-solver who isn’t afraid to challenge the status quo. You approach design with a fresh perspective and continually look for new ways to enhance the user experience.
• Proactive Ownership: You thrive when given the freedom to take charge of projects, bringing them from ideation to execution with minimal guidance.
• Strong Communicator: You’re able to articulate your design vision and decisions clearly and confidently to stakeholders, aligning design goals with broader company objectives.
• Research Savvy: Experience with conducting user research, gathering insights, and iterating designs based on real-world data is a plus.

Job Overview

Positional Requirement/Responsibilities

Fraud Investigator responsible for Detecting and investigating financial fraud on behalf of PwC’s clients

Position– Fraud Detection Analyst

Job Summary:

· Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns.

· Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence.

· Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.)

· Conduct 360 fraud reviews for the customer’s profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud

· Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags

· Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment

· Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing.

· Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation)

· Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures

Qualifications:

· Prior experience in Fraud detection and investigations

· Transaction Monitoring experience is preferred

· Familiarity with the firm's internal systems and processes or similar processes at other institutions

 Exceptional research and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.) and develop well-reasoned recommendations

· Proficient in MS Office (Outlook/Word/Excel/PowerPoint)

· Maintaining detailed records of fraud cases and investigation outcomes.

· Ensuring compliance with relevant laws and regulations related to fraud detection and prevention.

Desired Educational Qualification

· Bachelor’s Degree in Commerce, Computer Science or equivalent is preferred.

Preferred Educational Qualification

· Full-time master’s degree/MBA

Desired Certifications:

· CFE

· CAMS

· CRP

Location - HYD/ BLR

The Cloud Engineer will design and develop the capabilities of the company cloud platform and the automation of application deployment pipelines to the cloud platform. In this role, you will be an essential partner and technical specialist for cloud platform development and Operations. 

Key Accountabilities 

Participate in a dynamic development environment to engineer evolving customer solutions on Azure. Support SAP Application teams for their requirements related to Application and release management. Develop automation capabilities in the cloud platform to enable provisioning and upgrades of cloud services. 

Design continuous integration delivery pipelines with infrastructure as code, automation, and testing capabilities to facilitate automated deployment of applications. 

Develop testable code to automate Cloud platform capabilities and Cloud platform observability tools. Engineering support to implementation/ POC of new tools and techniques. 

Independently handle support of critical SAP Applications Infrastructure deployed on Azure. Other duties as assigned. 

Qualifications 

Minimum Qualifications 

Bachelor’s degree in a related field or equivalent experience 

Minimum of 5 years of related work experience 

PREFERRED QUALIFICATIONS 

Supporting complex application development activities in DevOps environment. 

Building and supporting fully automated cloud platform solutions as Infrastructure as Code. Working with cloud services platform primarily on Azure and automating the Cloud infrastructure life cycle with tools such as Terraform, GitHub Actions. 

With scripting and programming languages such as Python, Go, PowerShell. 

Good knowledge of applying Azure Cloud adoption framework and Implementing Microsoft well architected framework. 

Experience with Observability Tools, Cloud Infrastructure security services on Azure, Azure networking topologies and Azure Virtual WAN. 

Experience automating Windows and Linux operating system deployments and management in automatically scaling deployments. 

Good to have:

1) Managing cloud infra using IAC methods- terraform and go/golang

2) Knowledge about complex enterprise networking- LAN, WAN, VNET, VLAN

3) Good understanding of application architecture- databases, tiered architecture

This is a full-time on-site role for a Business Development Manager responsible for identifying potential clients, building relationships, and closing deals in Mumbai. The Business Development Manager will generate leads, drive sales growth, and build relationships with prospective clients to achieve company targets. They will collaborate with the marketing team and provide strategic sales and marketing inputs to improve sales performance.

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Demonstrated experience in building relationships with key stakeholders and closing sales deals
• Understanding of market trends and competition
• Good organizational and time management skills
• Experience in the cloud-based and/or data protection industry is preferred
• Bachelor's degree in Business, Marketing, or related fields
• Proficient in MS Office and CRM software

• 3 years Willing to take efforts to advance in the technology or learn new technologies.
• Solid understanding of OOPs concepts.
• Willing to take efforts to advance in the technology or learn new technologies.
• Good communication skills and a continuous learner.
• Experience working on waterfall or Agile (Agile model preferred)
• Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.

User Experience Designer / Engineer

Job Description

The company's product team develops the next-generation technologies that change how millions of customer orders are fulfilled by merchants.

As a UI/|UX engineer, you will ship high-fidelity designs of new features and prototype solutions. You will have incredible ownership in creating an elegant end-user experience for merchants across every aspect of the product while collaborating with a multidisciplinary team of engineers, technical product managers, customer success managers, and marketers.

You’ll play a critical role in shaping our product—from influencing the roadmap, doing in-depth user research, and weighing technical constraints and tradeoffs. You will work directly with the head of the product and management team in delivering a product experience that creates moments of delight for our merchants, and growth for the company.

What You’ll Do:

• Understand various types of users across our platform and representing our merchants in product strategy and roadmap discussions
• Create unified, end-to-end experiences through close collaboration with team members from customer success, across product and engineering teams
• Identify the best UX methods and tools to use depending on project constraints, and own every aspect of the product's design, from solving the core user challenge to shipping a well-tested and pixel-perfect UI
• Work on creating and contributing to a design system of patterns in an effort to cultivate a cohesive look, feel, and user experience across the entire Fulfil platform
• Manage every aspect of the design process for products, features, and functionalities in collaboration with our Product and Engineering teams
• Create sketches, detailed wireframes, user flows, and high fidelity mockups and effectively communicate them clearly to relevant teams
• Prototype user experiences and run usability tests to turn concepts into intuitive and elegant interfaces
• Enhance and apply our established visual language to new features and functionalities of existing products
• Quickly iterate and develop alternative designs based on feedback from peers or learnings found in user testing, within support channels, etc.

Requirements

We're Looking for Someone With:

• 5+ Years of UI/UX experience, working closely with Product and Engineering teams to develop and ship great end-user experiences
• Expertise in our tools: Figma, Sketch, Zeplin, Clubhouse
• An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, and idea generation
• Experience collaborating with a diverse team in a rapid growth environment. - Huge plus if you’ve worked with remote teammates and understand the communication patterns of working with highly distributed teams (you’ll be working closely with our team in Toronto, Canada!)
• A learning and growth mindset: We’re an early-stage startup, and we’re growing quickly. Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve, iterate, and integrate what we learn — from our work and with each other
• Experience with prototyping as a means to explore and convey design solutions.
• Empathy and resilience: empathy for our customers, to build a product and a service they’ll love. Empathy for our coworkers, to build a workplace we’ll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work
• Excellent written, verbal, and storytelling skills.

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience working with Shopify’s Polaris design framework
• Experience in design related to B2B products e.g. E-commerce or ERP
• Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.).
• Experience developing or contributing to an actively evolving design system
• Background in engineering or another technical field