Senior Cloud Engineer

Are you a Product Manager with a deep love for pets and a passion for creating exceptional customer experiences? Do you want to be part of a hyper-growth company that truly puts pet parents in control of their mission to give the best to their pets?

Supertails is on a mission to revolutionize pet care in India, and we're looking for a Product Manager to own and scale our customer experience initiatives for the e-commerce division. We are a tech-first company backed by India’s top consumer investors, and we believe the right product, augmented with AI, is the way to solve customer needs.

If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.

Who are we looking for?

You are a first-principles product thinker who understands user journeys and is excited to improve the post-purchase experience through technology. You have a strong pulse on customer behavior, CX, and operational excellence, and have likely worked in B2C e-commerce environments.

You'll be a great fit if you are:

• A pet parent
• Passionate about building intuitive, high-impact user-facing services.
• Someone who thrives in environments with high ownership and cross-functional collaboration.
• A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
• A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
• Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
• You have at least 2-3 years of experience in product management, preferably within e-commerce or retail tech.

Why you'll love this role:

• Be a Pet Parent: Your empathy and firsthand experience with pets are our superpowers—this is a non-negotiable for us!
• Disrupt a Booming Market: Play a key role in a 25% CAGR pet care industry, backed by top investors.
• Impact-Driven: Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
• Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!

At least 5 years of experience in testing and developing automation tests.

A minimum of 3 years of experience writing tests in Python, with a preference for experience in designing automation frameworks.

Experience in developing automation for big data testing, including data ingestion, data processing, and data migration, is highly desirable.

Familiarity with Playwright or other browser application testing frameworks is a significant advantage.

Proficiency in object-oriented programming and principles is required.

Extensive knowledge of AWS services is essential.

Strong expertise in REST API testing and SQL is required.

A solid understanding of testing and development life cycle methodologies is necessary.

Knowledge of the financial industry and trading systems is a plus

Requirement understanding and elicitation, analysis, data/workflows, contribution to product

projects and Proof of concept (POC)

 Contribute to preparing design documents and effort estimations.

 Develop AI/ML Models using best-in-class ML models.

 Building, testing, and deploying AI/ML solutions.

 Work with Business Analysts and Product Managers to assist with defining functional user

stories.

 Ensure deliverables across teams are of high quality and documented. 

 Recommend best ML practices/Industry standards for any ML use case.

 Proactively take up R and D and recommend solution options for any ML use case.

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.

·      Capable of independently creating 2D/UI graphics and animations and integrating them in Unity

·      Participating in art reviews and being receptive to feedback and art direction

·      Troubleshooting any art issues from a creative & technical standpoint

·      Creating Mood boards, Style guides, Art guidelines & other necessary documentation

Strong 2D skills, but a mastery of showing ideas, and sketching out and clearly communicating a wide range of possibilities.

• Close new deals at a high rate.
• Build relationships with existing customers.
• Cultivate new leads within the sales territory.
• Travel throughout the territory and visit customers on a recurring basis.
• Manage records of all sales leads and/or customer accounts.
• Reclose new deals at a high rate.
• Build relationships with existing customers.
• Represent the brand during all customer and prospect interactions.
• Educate customers on how the services can benefit them financially and professionally.
• Monitor the company’s industry competitors and market conditions.

REQUIREMENTS:

• Strong desire to learn
• Knowledge of different marketing techniques
• Creative approach towards problem-solving
• Excellent verbal and written communication skills
• Passion for the marketing industry and its best practices
• Staying updated with recent trends happening in the startup industry

JOB ROLE AND RESPONSIBILITIES

• Come with innovative marketing ideas
• Assist in marketing and advertising promotional activities
• Analyze user journeys to provide actionable insights and recommendations followed by quick experimentation.
• Work closely with a range of cross-functional teams and develop a market strategy.
• Should be flexible with business needs - copywriting, content strategies, and so on.