


Job Title: Technical Account Manager (Remote)
We are seeking a Technical Account Manager (TAM) to join our team and support a fast-growing, global SaaS company in the observability and log management space. This is a remote role, ideal for a technically skilled individual who is passionate about customer success and cloud technologies.
Key Responsibilities:
- Act as the primary technical contact for assigned customers, ensuring smooth onboarding, implementation, and continuous engagement.
- Solve customer technical challenges by integrating data sources, optimizing platform use, and ensuring successful adoption of the product.
- Understand customers’ business goals and technical environments to deliver tailored solutions and meaningful insights.
- Lead onboarding processes including integration setup, artifact creation, training sessions, and troubleshooting.
- Build and execute strategic plans for each customer based on data analysis, technical requirements, and business objectives.
- Stay current on observability, log management, and monitoring trends to provide best practice guidance.
- Conduct Quarterly Business Reviews (QBRs) to highlight value delivered and align future goals.
- Collaborate cross-functionally with Product, Engineering, and Sales to represent customer needs and influence the product roadmap.
- Support Sales on renewals, upsells, cross-sells, and customer expansion opportunities.
Requirements:
- Proven experience in a customer-facing technical role (e.g. TAM, Solutions Engineer, Support Engineer, etc.).
- Strong understanding of cloud infrastructure, log management, and observability tools.
- Experience with technical integrations, complex troubleshooting, and working with APIs.
- Excellent communication skills in English – both written and verbal.
- Strong interpersonal and presentation skills with the ability to engage both technical and non-technical stakeholders.
- Ability to manage multiple customer accounts and projects effectively.
- Comfortable coding in at least one modern programming language (e.g., Java, Python, Go) – an advantage.
- Bachelor’s degree in Computer Science, Engineering, or a related field – preferred.
- Experience in SaaS B2B software companies – an advantage.
What We Offer:
- Remote-first work culture with flexible hours
- Opportunity to work with leading-edge technology in the observability and log management space
- Collaborative and innovative team environment
- Exposure to global enterprise clients and technical challenges

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If you are exploring for opportunities to get a better work exposure & to get a chance to work for scalable products. Kindly go through the job description below & apply if you seem fit for this role.
𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗠𝗮𝗻𝗱𝗮𝘁𝗲𝘀 :
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𝗥𝗼𝗹𝗲𝘀 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
" 𝗬𝗼𝘂'𝗹𝗹 𝗱𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗯𝘂𝗶𝗹𝗱 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝘁𝗼 𝗯𝗲 𝘂𝘀𝗲𝗱 𝗯𝘆 𝗳𝗮𝗿𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝗮𝗴𝗿𝗶𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀".
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-Collaborate with multidisciplinary team of designers, developers and system administrators
-Follow new and emerging technologies
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 2+ years.
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Patna / Work from Home
𝗦𝗮𝗹𝗮𝗿𝘆: As per market standards
DEPARTMENT People & HR
COMPANY Project Eagle
REPORT TO Senior Management
We are looking for a competent Recruitment Consultant to assist our clients in finding the best people to staff their business. You’ll attract candidates, screen them and match them to appropriate positions. Creating recruiting strategies and building relationships are very important duties as well.
Recruitment consultants have the skills of salespeople and headhunters. They possess sound judgement and communication aptitude. If you also have strong ethics and a collaborative spirit, we want to meet you.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organisation is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!
ABOUT DEPARTMENT
In People (you probably know us better as "Human Resources"), we "find them, grow them, and keep them". Put people first and success will follow. On our people-focused teams—Talent Acquisition, Human Resources and Resource Management—we aim to create an environment where our people can learn, develop, achieve, and grow. From the first interview to a person’s last day, we are here to guide, listen, and help our people have a valuable and inspiring experience.
THE PROJECT(s)
Setup all recruiting systems and procedures.
Hire all in-house teams.
Get new clients, and business.
SCENARIO
Environment - Consulting Startup
Fresh / Established - You'll be the first recruiter in our team.
AREA OF RESPONSIBILITIES*
FINDING TALENT
- Understanding of sourcing through databases and social media, specially LinkedIn.
- Headhunting- identifying and approaching suitable candidates who may already be in work
- Craft recruiting emails to attract passive candidates
- Knowledge of employer branding techniques.
- Creating recruiting strategies to attract candidates
- Sales/Customer service skills to create and post job advertisements on social media, website, newspapers etc.
- Using sales, business development, marketing techniques and networking to attract business from client companies
- Evaluate resumes and applications and matching them with vacancies at client companies.
- Collaborate with clients to identify future hiring needs
- Experience using applicant tracking and recruitment marketing software.
- Assessing, screening applications and resumes
- Interview candidates (via phone, video and in-person)
- Preparing CVs and correspondence to forward to clients, regarding suitable applicants.
- Requesting references and checking the suitability of applicants before submitting their details to the client
- Organising interviews for candidates as requested by the client, and finally creating a shortlist of candidates for the clients.
- Send job offer emails and answer queries about responsibilities, compensation and benefits
- Negotiating salary and other arrangements with client and candidate.
- Offering advice to both clients and candidates on pay rates, agreements, training and career progression
- Building long term relationships with clients and candidates.
- Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes
Requirements
- Years of Relevant Experience- 5+ Years of proven experience in recruiting.
- Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experienced in sourcing techniques.
- Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.
- Excellent communication (verbal & written), interpersonal and consulting skills
- Sound judgement to recognise and strive to meet client's hiring needs.
- Ability to meet targets and deadlines.
- Confident, pleasant personality, ambitious, self motivated, organised with leadership and management skills.
Benefits
We offer competitive compensation and benefits.
Should be willing to work in US shifts.

