


Job Title: Technical Account Manager (Remote)
We are seeking a Technical Account Manager (TAM) to join our team and support a fast-growing, global SaaS company in the observability and log management space. This is a remote role, ideal for a technically skilled individual who is passionate about customer success and cloud technologies.
Key Responsibilities:
- Act as the primary technical contact for assigned customers, ensuring smooth onboarding, implementation, and continuous engagement.
- Solve customer technical challenges by integrating data sources, optimizing platform use, and ensuring successful adoption of the product.
- Understand customers’ business goals and technical environments to deliver tailored solutions and meaningful insights.
- Lead onboarding processes including integration setup, artifact creation, training sessions, and troubleshooting.
- Build and execute strategic plans for each customer based on data analysis, technical requirements, and business objectives.
- Stay current on observability, log management, and monitoring trends to provide best practice guidance.
- Conduct Quarterly Business Reviews (QBRs) to highlight value delivered and align future goals.
- Collaborate cross-functionally with Product, Engineering, and Sales to represent customer needs and influence the product roadmap.
- Support Sales on renewals, upsells, cross-sells, and customer expansion opportunities.
Requirements:
- Proven experience in a customer-facing technical role (e.g. TAM, Solutions Engineer, Support Engineer, etc.).
- Strong understanding of cloud infrastructure, log management, and observability tools.
- Experience with technical integrations, complex troubleshooting, and working with APIs.
- Excellent communication skills in English – both written and verbal.
- Strong interpersonal and presentation skills with the ability to engage both technical and non-technical stakeholders.
- Ability to manage multiple customer accounts and projects effectively.
- Comfortable coding in at least one modern programming language (e.g., Java, Python, Go) – an advantage.
- Bachelor’s degree in Computer Science, Engineering, or a related field – preferred.
- Experience in SaaS B2B software companies – an advantage.
What We Offer:
- Remote-first work culture with flexible hours
- Opportunity to work with leading-edge technology in the observability and log management space
- Collaborative and innovative team environment
- Exposure to global enterprise clients and technical challenges

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