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Technical Account Manager (TAM)
Snaphyr
Technical Account Manager (TAM)
Snaphyr's logo

Technical Account Manager (TAM)

at Snaphyr

Agency job
7 - 13 yrs
₹10L - ₹70L / yr
Remote only
Skills
skill iconJava
skill iconPython
Log management
B2B
skill iconGo Programming (Golang)

Job Title: Technical Account Manager (Remote)

We are seeking a Technical Account Manager (TAM) to join our team and support a fast-growing, global SaaS company in the observability and log management space. This is a remote role, ideal for a technically skilled individual who is passionate about customer success and cloud technologies.

Key Responsibilities:

  • Act as the primary technical contact for assigned customers, ensuring smooth onboarding, implementation, and continuous engagement.
  • Solve customer technical challenges by integrating data sources, optimizing platform use, and ensuring successful adoption of the product.
  • Understand customers’ business goals and technical environments to deliver tailored solutions and meaningful insights.
  • Lead onboarding processes including integration setup, artifact creation, training sessions, and troubleshooting.
  • Build and execute strategic plans for each customer based on data analysis, technical requirements, and business objectives.
  • Stay current on observability, log management, and monitoring trends to provide best practice guidance.
  • Conduct Quarterly Business Reviews (QBRs) to highlight value delivered and align future goals.
  • Collaborate cross-functionally with Product, Engineering, and Sales to represent customer needs and influence the product roadmap.
  • Support Sales on renewals, upsells, cross-sells, and customer expansion opportunities.

Requirements:

  • Proven experience in a customer-facing technical role (e.g. TAM, Solutions Engineer, Support Engineer, etc.).
  • Strong understanding of cloud infrastructure, log management, and observability tools.
  • Experience with technical integrations, complex troubleshooting, and working with APIs.
  • Excellent communication skills in English – both written and verbal.
  • Strong interpersonal and presentation skills with the ability to engage both technical and non-technical stakeholders.
  • Ability to manage multiple customer accounts and projects effectively.
  • Comfortable coding in at least one modern programming language (e.g., Java, Python, Go) – an advantage.
  • Bachelor’s degree in Computer Science, Engineering, or a related field – preferred.
  • Experience in SaaS B2B software companies – an advantage.

What We Offer:

  • Remote-first work culture with flexible hours
  • Opportunity to work with leading-edge technology in the observability and log management space
  • Collaborative and innovative team environment
  • Exposure to global enterprise clients and technical challenges


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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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