Tech Support Specialist
at Zeno Tech
0 - 50 yrs
₹7L - ₹12L / yr
Remote only
Skills
Customer Support
Technical support
Administrative support
Responsibilities:
- Troubleshooting and Problem Resolution:
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Provide timely and effective support via phone, email, and in-person.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to higher-level support or other technical teams as needed.
- User Support and Training:
- Assist users with software installations, configurations, and updates.
- Provide training and guidance to users on various IT systems and applications.
- Create and maintain user documentation and knowledge base articles.
- Hardware and Software Maintenance:
- Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripherals.
- Manage and troubleshoot operating systems (Windows, macOS, Linux) and software applications.
- Perform routine system maintenance and updates.
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About Zeno Tech
Founded :
2024
Type :
Services
Size :
0-20
Stage :
Bootstrapped
About
Zenotech Ltd is a company that specializes in providing GPU accelerated high performance fluid dynamics solver. They offer secure and simple on-demand access to supercomputing and cloud HPC solutions. With their expertise in computational engineering a...
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Company social profiles
N/A
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