Copywriter

• Strong Product Designer profile, with a focus on UX works
• Mandatory (Experience 1) – Minimum 4+ YOE in end-to-end Product Design for B2B SaaS products
• Mandatory (Experience 2) – Must have 1+ YOE in a small / mid-sized product startup
• Mandatory (Experience 3) – Must have strong UX works, including User Research, Personas, User Journey and Work-flows
• Mandatory (Portfolio) - Must have detailed Product Design case studies, including UX-focused works like User Research, Personas, Work-Flows, User Journery etc (B2B SaaS Products preferred)
• Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

Role Summary:

We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

⸻

Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 2-3+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

Responsibilities 

• Identify, analyze, and interpret trends or patterns in complex data sets to develop a thorough understanding of users, and acquisition channels.
• Run exploratory analysis uncover new areas of opportunity, generate hypotheses, and quickly assess the potential upside of a given opportunity.
• Help execute projects to drive insights that lead to growth.
• Work closely with marketing, design, product, support, and engineering to anticipate analytics needs and to quantify the impact of existing features, future product changes, and marketing campaigns.
• Work with data engineering to develop and implement new analytical tools and improve our underlying data infrastructure. Build tracking plans for new and existing products and work with engineering to ensure proper
• Analyze, forecast, and build custom reports to make key performance indicators and insights available to the entire company.
• Monitor, optimize, and report on marketing and growth metrics and split-test results. Make recommendations based on analytics and test findings.
• Drive optimization and data minded culture inside the company.
• Develop frameworks, models, tools, and processes to ensure that analytical insights can be incorporated into all key decision making.
• Effectively present and communicate analysis to the company to drive business decisions.
• Create a management dashboard including all important KPIs to be tracked on a company and department level

• Establish end to end campaign ROI tracking mechanism to attribute sales to specific google and Facebook campaigns

Skills and Experience

• Minimum 1-2 years of proven work experience in a data analyst role.
• Excellent analytical skills and problem-solving ability; the ability to answer unstructured business questions and work independently to drive projects to conclusion.
• Strong analytical skills with the capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience extracting insights using advanced SQL or similar tool to work efficiently at scale. Advanced expertise with commonly used analytics tools including Google Analytics, studio and Excel.
• Strong knowledge of statistics, this includes experimental design for optimization, statistical significance, confidence intervals and predictive analytics techniques.
• Must be self-directed, organized and detail oriented as well as have the ability to multitask and work effectively in a fast-paced environment.
• Active team player, excellent communication skills, positive attitude and good work ethic.

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for testimonials, references and case studies.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Ensure billing and collection of the assigned accounts is under control.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.

• Proven ability to drive continuous value of solutions/products.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities quickly.

YARDI Software Developer

The ideal candidate will have an application development background with strong technical skills in MS SQL Server, SSRS, YSR, and experience with Yardi Real Estate Software Modules. The candidate will be an expert multi-tasker with excellent problem-solving skills and a can-do attitude. They tackle tasks head, looking for opportunities to assist teams and create efficiencies. Yardi Technical Developer designs, develops, debugs, tests and implements software enhancements. Responsibilities include correcting defects in existing applications; documenting defect resolutions; planning implementation; solution customizations, configurations and enhancements.

Key Accountabilities & Tasks

§  Designs and develops front-end and back-end web application features

§  Performs maintenance programming for existing versions

§  Analyzes and documents reasons for test failure, and revises/debugs assigned programs and/or procedures as necessary

§  Uses corporate approved sourced control applications to maintain code changes

§  Understands application and uses standards

§  Adheres to department policies, procedures and standards in the development and implementation of software

§  Collaborate with all the key stakeholders to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements.

§  Act as primary liaison with Business Solution Manager during the development lifecycle, from needs analysis and bug tracking to UAT and rollout.

§  Develop and manage working relations with Business Solution Manager, and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals.

§  Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders’ priorities within budgetary and product requirements.

§  Execute on project plans and assist others in executing on project plans across the various groups.

§  Analyze and document requirements and use appropriate techniques to refine, review and validate requirements.

§  Provide pro-active consulting in Technology and Operations Business Process design and re-engineering to uplift Nakheel Malls services to the tenants and end consumers.

§  Provide Yardi client support and technical issue resolution via Ticket System/Portal, E-Mail, phone and other electronic medium.

§  Create and enhance management reports utilizing Yardi

§  Oversee source control for report repository.

Qualifications, Experience, & Skills

§  Bachelor’s degree in Information Technology or equivalent.

§  Minimum 3 years of YARDI software development experience in the similar role.

§  Ability to understand and communicate complex business requirements in technical terms.

§  Strong project management skills.

§  Experience in organizing, planning, and executing large scale IT projects from vision through implementation, involving internal personnel, contractors, and vendors.

§  Must be able to research, write and edit content for various projects.

§  Excellent interpersonal skills to relate and communicate to all levels of the IT members.

§  Ability to take initiative and an aptitude for creative problem-solving.

§  Displays a positive attitude and works well with others.

§  Planning & Project Management skills.

§  Prioritization, Organizing & Time management skills

§  Team Player

§  Flexible and adaptability skills

§  Source control management systems, multi-threading and concurrency

§  Debugging, performance profiling and optimization

§  Strong knowledge in Voyager database Schema

§  Able to develop Columnar reports, YSR and correspondence reports 

§  Experience in YARDI international, commercial and residential modules 

§  Knowledge in YARDI AR, AP, GL, ABF and FA

§  Experience in YARDI commercial cafe & Rent Cafe

§  Experience in YARDI Voyager, YARDI commercial cafe and YARDI Rent Cafe Implementation process.

§  Technical Knowledge in YARDI Orion BI Report Writing.