BDA,BDE

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Developer – Full stack

·        Full stack development experience for 1-2 years

·        Implement new application features and improvements to existing features based on defined project requirements.

·        Experience with React or Angular framework

·        Familiarity of HTML5, CSS3, and JavaScript skills.

·        Experience developing server side applications in at least Java 8.

·        Experience with Spring Boot and REST APIs.

·        Collaborate with cross-functional teams to design, develop and deploy new features and applications

·        Ability to write and optimize SQL queries and database performance tuning

·        Familiar using source control systems, preferably Git.

·        Troubleshoot and resolve application bugs

·        Passionate about developing high quality code that has been thoroughly tested.

·        Strong written and verbal communications skills.

·        Stay up-to-date with emerging trends and technologies in web development

·        Implement automated testing and continuous integration and deployment processes

·        Ability to learn quickly.

Good to have skills

·        Python, Flask, Fast API knowledge

·        Cloud knowledge – preferably AWS

·        Understanding of graph database

·        Familiarity with containerization technologies such as Docker and Kubernetes

Responsibilities:

• Define the code review process for the team to follow and perform code reviews.
• Design, implement, and maintain Java-based applications that can be high-volume and low-latency.
• Ensure application designs conform with business goals.
• Develop and test software & Identify and resolve any technical issues arising.

Required Skills:

• 7+ years of experience developing web applications using J2EE / Java.
• Possess knowledge and skills in software programming in Core Java, J2EE, Microservices-related technologies, Spring Boot, Spring MVC, Rest API, JavaScript, and XML.
• Experience developing enterprise-level web applications and RESTful APIs using Microservices.
• Excellent in design patterns, data structures & algorithms, and OOAD.
• Experience in working with the E-Government Projects/ CCTNS application.

Your responsibilities as an Engineer: 

•     Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

•     Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

•     Prepares and installs solutions by determining and designing system specifications, standards, and programming.

•     Improves operations by conducting systems analysis; recommending changes in policies and procedures.

•     Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.

•     Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment

•     Participate in educational opportunities & read professional publications;

•     Protects operations by keeping information confidential.

•     Provides information by collecting, analyzing, and summarizing development and service issues.

•     Accomplishes engineering and organization mission by completing related results as needed.

•     Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

Skill sets we require:

•     Proven work experience as a Software Engineer or Software Developer

•     Experience designing interactive applications

•     Ability to develop software in or other programming languages like JIRA or Postman

•     Excellent knowledge of relational databases, MYSQL and Restful API

•     Experience developing web applications using at least one popular web framework (Laravlel, Codeigniter and Magento)

•     Experience with test-driven development

•     Proficiency in software engineering tools

•     Ability to document requirements and specifications

Educational Qualification: 

•     Bachelor’s/Master’s degree in Computer Science Engineering or equivalent 

About Quidich

http://www.quidich.com">Quidich Innovation Labs pioneers products and customized technology solutions for the Sports Broadcast & Film industry. With a mission to bring machines and machine learning to sports, we use camera technology to develop services using remote controlled systems like drones and buggies that add value to any broadcast or production. Quidich provides services to some of the biggest sports & broadcast clients in India and across the globe. A few recent projects include Indian Premier League, ICC World Cup for Men and Women, Kaun Banega Crorepati, Bigg Boss, Gully Boy and Sanju.

What’s Unique About Quidich?

• Your work will be consumed by millions of people within months of your joining and will impact consumption patterns of how live sport is viewed across the globe.
• You work with passionate, talented, and diverse people who inspire and support you to achieve your goals.
• You work in a culture of trust, care, and compassion.

Opportunity

• Your contribution to the software will help shape the final output seen on television
• You will have an opportunity to work in live broadcast scenarios
• You will work in a close knit team that is driven by innovation

Role

We are excited to be growing our unreal team and opening up new pathways into the business by bringing on board an Unreal Designer. The role will be a vital one in building our virtual rendering system. You will be responsible for building and extending upon our virtual system that enables our artists to create compelling and spectacular virtual worlds for use in broadcast productions. This is not a traditional gaming role but forms a new and exciting role within Quidich. The position will encompass a number of unique challenges and interesting areas of development, all working towards improving the design output.

Responsibilities

• Developing a scalable and performant Unreal renderer for use in broadcast
• Maintaining and developing UE4 plugins
• Developing tools that enable our team to create photorealistic and virtual worlds
• Enabling a character creation pipeline

Requirements (Good to have)

• Degree in Design or Arts
• In Depth understanding of UE4
• GIT and source control
• Experience Making UE4 editor plugins to aid artist workflows
• Modeling experience on max , maya or cinema 4d
• Strong mathematical understanding - linear algebra, vector/matrix

Additional Skills

• Knowledge of character animation workflows
• UE 4 mobile experience (IOS and Android)

Reporting To: Product Lead 

Joining Date: Immediate (Mumbai)

Position: Windchill Developer

Profile of the Job Holder:

· Bachelor’s Degree in Mechanical or Computer Engineering stream;

· 2-5 Years of relevant work experience;

· Highly motivated & self-initiator with good communication skills with the ability to work effectively in a team environment;

· Ability to work within a fast-paced environment with changing priorities;

· Ease at dealing with ambiguity in work situations

· Empower themselves by seeking authority to make decisions within appropriate guidelines;

· Recover quickly and learn from setbacks;

Key Skill & Knowledge Profile:

· Understand Basic Concepts of PLM

· Experience in Windchill / PDMLink customization

· Thingworx Knowledge

· Programming Knowledge of Java, JSP, XML, and HTML

· Knowledge of Windchill Data Model

· Ability to create reports using query builder

· Basic knowledge of any database (Oracle, SQL servers)

· Working knowledge of any Bug tracking & End user support tool;

Key Responsibilities

Business Development & Support

· Analyze & understand existing customizations

· Design, Develop & enhance customizations based on requirements

· Testing & resolving of issues in Windchill

· Prepare and maintain all necessary documentations

· Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements

· Adopt best practices on software development processes and ensure that quality processes is adhered

· Understand the deployment process and execute accordingly

· Escalate issues in a timely fashion to the PLM Operations Team to ensure Business visibility

Rejolut is one of the award winning fastest growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.

The ideal candidate will be responsible for developing highly scalable and secure code.

Responsibilities:-

• Plan and conduct user research and competitor analysis
• Interpret data and qualitative feedback
• Create user stories, personas, and storyboards
• Determine information architecture and create sitemaps
• Create prototypes and wireframes
• Conduct usability testing
• Knowledge of industry tools: Presentation programs (Keynote, Powerpoint); UX design programs (Sketch, Adobe)
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design

Desired Candidate Profile:-

• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Culture

- Fast-paced, intellectually stimulating, steep learning, and growth

- Close-knit, hardworking, supportive colleagues

- Challenging work

- Flat organization with no hierarchy

- If you like problem solving, and love latest technology, there are very few better places

How we are different 
 -We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology

 Why to join us
 -We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company ho are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry

B. Aims & Goals:

You are required to work with all departments at Pelican to implement, enhance and improve ISMS, GDPR and ISAE 3402 processes. You will also be closely working with external auditor as well as top management for status and reporting.

C. Key Responsibilities:

Your primary responsibilities include:  Assist in audit planning, including the identification of processes for audit review.   Execute internal audit assignments for all locations in India, US, UK and NL. Review the effectiveness of the controls.   Identify and document audit issues and opportunities for improvement.  Prepare the audit report for internal audit assignments and discuss audit findings with senior management.   Monitor and maintain the CAPA program. Assist with follow up corrective actions and oversee timely completion.  Facilitate independent audit engagements on behalf of the company.  Assist to develop and implement process improvements and best practices across the business unit. Review policies and procedures for all areas of the business.  Develop new policies and procedures as directed or required, to improve and to collect and analyse data for review with internal stakeholders.  Take responsibility for the management and execution of internal audit assignments, production of audit reports and management of follow up actions  Involved with working across all areas of the business to ensure that processes are documented and compliant to the company’s requirements.

D. Experience level & Qualification:

a. Experience Level  4 to 5 yrs

b. Educational background  B.E / B.Sc / B.com / Bachelor’s Degree  Holds ISO 27001:2013 Certification

E. Essential Skills:  Should have participated in ISMS (ISO 27001:2013) implementation and certification process.