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Job Role: Sales (Account Farming, IT Services, experience with BFSI clients on an IT services environment)

Level:Associate Director/Director

Location:Bangalore/Mumbai

Job Summary: We are seeking an experienced and results-driven Sales Representative with a strong background in account farming and IT services sales. As a Sales Representative, you will be responsible for nurturing and expanding existing client accounts, as well as identifying and securing new business opportunities within the IT services sector. The ideal candidate is a strategic thinker, possesses excellent communication and negotiation skills, and has a proven track record of success in selling IT services to enterprise-level clients.

Responsibilities:

• Develop and execute account farming strategies to maintain and expand relationships with existing clients.
• Proactively engage with key stakeholders within client organizations to understand their business needs and align our IT services to address those needs.
• Conduct regular account reviews to identify upselling and cross-selling opportunities, and collaborate with the internal teams to drive revenue growth.
• Stay updated on industry trends, market conditions, and competitive landscape to effectively position and differentiate our IT services in the market.
• Build and maintain a robust sales pipeline by identifying and pursuing new business opportunities.
• Conduct thorough market research and analysis to identify potential clients and develop targeted sales strategies.
• Lead the end-to-end sales process, including prospecting, qualifying leads, delivering sales presentations, negotiating contracts, and closing deals.
• Collaborate with the delivery and implementation teams to ensure successful onboarding and customer satisfaction.
• Meet or exceed sales targets and contribute to the overall revenue growth of the organization.
• Provide accurate sales forecasts and reports to management on a regular basis.

Qualifications:

• Basic knowledge of IT technologies and concepts, including software development methodologies, cloud computing models (e.g., IaaS, PaaS, SaaS) and data analytics techniques.
• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Minimum of 10 years of experience in sales, with a focus on account farming and IT services sales.
• Proven track record of exceeding sales targets and driving revenue growth.
• Strong knowledge and understanding of the IT services industry, including cloud solutions, managed services, software development, and infrastructure services.
• Exceptional interpersonal and communication skills, with the ability to effectively engage and influence senior-level executives.
• Demonstrated experience in building and maintaining long-term client relationships.
• Strong negotiation and closing skills, with the ability to navigate complex sales cycles.
• Self-motivated and results-oriented, with a strong drive to achieve and surpass sales goals.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a fast-paced, target-driven environment.
• Proficiency in using CRM software and sales productivity tools.
• Join our dynamic sales team and contribute to the growth and success of our organization by leveraging your expertise in account farming and IT services sales.

About Wissen Technology:

Website : www.wissen.com

Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.

Wissen Technology is a specialized delivering high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.

Wissen has offices in India, the UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $650 million for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 1800 highly skilled professionals.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

Wissen Technology has been certified as a Great Place to Work® company in 5 years of inception which is a testament to our progressive and flexible work culture. As we cast our eyes to the future, we remain committed to the core philosophy of our management team ‘Employee First’.

We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Role - Project Manager

About the Company

The global trade market, valued at USD 32 trillion, offers abundant opportunities for growth and innovation in international trade. As our world becomes more interconnected, there is a growing demand for efficient and secure cross-border solutions. Traditional remittance methods have been burdened with high costs, slow processing times, and limited accessibility, creating significant challenges. These obstacles have particularly impacted MSMEs, which often lack the resources to navigate complex financial systems, leading to time-consuming operational hurdles on a day-to-day basis. We empower businesses, particularly MSMEs, to unlock new growth opportunities, expand their reach globally, and navigate the complexities of international trade.

Position Overview: We are seeking an experienced Project Manager to oversee [specific type or area of projects] within our organization. The ideal candidate should possess exceptional leadership, organizational, and communication skills, with a strong ability to plan, execute, and finalize projects while adhering to strict deadlines and within budget.

Key Responsibilities:

● Lead, plan, execute, and finalize projects according to strict deadlines and within budget, ensuring project objectives are met.

● Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

● Develop full-scale project plans and associated communication documents, directing the team's efforts efficiently and effectively.

● Manage project resource allocation, identifying and resolving resource conflicts, and ensuring proper resource utilization.

● Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.

● Liaise with project stakeholders on an ongoing basis, ensuring effective communication and managing expectations.

● Identify and manage project risks and develop risk mitigation strategies.

● Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements.

● Develop best practices and tools for project execution and management.

Qualifications and Skills:

● Bachelor's degree in a related field; PMP / Agile certification

● 1 or 2 years of proven experience in project management, with a track record of successfully delivering projects on time, within budget, and scope.

● Strong understanding of project management methodologies and tools.

● Excellent leadership, communication, and problem-solving skills.

● Proficient in project management software/tools.

● Ability to work effectively in a fast-paced, collaborative team environment.

● Strong organizational and time management skills.

Promotion & Influencer Marketing: PAID AD EXPERT

“Strategy, Plan and Process make a digital campaign more effective to perform better.

Only operational understanding or knowledge of tools won’t give any results any more”

If that’s what you also have think, then we are looking for you as our – Paid Ad Expert

Job Essence- Paid Ad Expert

Work Profile-

• Set up Optimize |Management of Paid campaigns
• A) Search Engine driven (Google/Bing/ Campaign Specific)
• B) Social Media (Facebook/Instagram/LinkedIn/Youtube/Quora)

2.Deep understanding of digital marketing concepts , brand management and demand generation.

3.Professional level knowledge (not just as a user or a hobbyst) of social media platforms and paid media landscape, including new/shifting platforms and algorithms.

4.Own, manage and grow digital channel outreach for clients.

5.Online Reputation Management process and structure.

6.Email, WhatsApp, Telegram Marketing and Analytics

Must-Have-

• Strong with analysis and observation .
• Focuses on activity leading to Productivity
• More of intelligence over Mechanical working
• Excellent communication skills in hindi and english
• Excellent team player with mindful and problem solving approach towards work.
• Empathetic and Compassionate
• Understanding towards client requirements
• Ability to work in multiple clients and campaigns scenario with process driven attitude
• Not just an entry level/operational DIY person however keen to make career at higher roles in coming days.
• Team Player as well as Team manager capability.

Experience- 3-10 years

Industry

• Marketing & Advertising

Employment Type

Full-time

Nucleus Software:
.Net / C#/  Cobol- Targo

Job Description

1)Ability to function well in teams.
2) Active participation in problem solving and decision making.
3) Build good relationship with customers.
4) Carry out the required technical and user documentation.
5) Cooperate with team members for achieving team goals and objectives.
6) Effectively contribute in code walk-throughs and review sessions.
7) Ensure customer expectations are understood and met in all respects.
8) Ensure quality of implementation and scheduled deliverables.
9) Evaluate alternative design options and coming up with optimised database and system designs.
10) Good Communication and Inter-Personal Skills.
11) Initiate process improvement and ensure compliance to quality standards.
12) Inspire team members to achieve high standards of performance.
13) Knowledge of Nucleus products and projects.
14) Lead and manage software development in one or more modules of a project.
15) Logical and analytical approach to problem solving.
16) Maintain quality records and generate reports for senior levels.
17) Provide guidance on technical issues to fellow team members.
18) Should be able to lead a team of 4-5 developers.
19) Understand customer requirements and technical specifications of assigned projects.
20) Write code in adherence to coding standards and optimising the same.
21) Write test plans, executing unit testing and participating in the integration of the entire system.

Work Location: CHENNAI, Or else Noida

Work Experience: minimum 4 years

Role Summary

We Are looking for an analytically inclined, Insights Driven Product Analyst to make our organisation more data driven. In this role you will be responsible for creating dashboards to drive insights for product and business teams. Be it Day to Day decisions as well as long term impact assessment, Measuring the Efficacy of different products or certain teams, You'll be Empowering each of them. The growing nature of the team will require you to be in touch with all of the teams at upgrad. Are you the "Go-To" person everyone looks at for getting Data, Then this role is for you.

Roles & Responsibilities

• Lead and own the analysis of highly complex data sources, identifying trends and patterns in data and provide insights/recommendations based on analysis results
• Build, maintain, own and communicate detailed reports to assist Marketing, Growth/Learning Experience and Other Business/Executive Teams
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Analyze data and generate insights in the form of user analysis, user segmentation, performance reports, etc.
• Facilitate review sessions with management, business users and other team members
• Design and create visualizations to present actionable insights related to data sets and business questions at hand
• Develop intelligent models around channel performance, user profiling, and personalization

Skills Required

• Having 4-6 yrs hands-on experience with Product related analytics and reporting
• Experience with building dashboards in Tableau or other data visualization tools such as D3
• Strong data, statistics, and analytical skills with a good grasp of SQL.
• Programming experience in Python is must
• Comfortable managing large data sets
• Good Excel/data management skills

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers