Tamil Telecaller

Mandatory (Experience 1) - Must have a minimum 4+ years of experience in backend software development.

Mandatory (Experience 2) -Must have 4+ years of experience in backend development using Python (Highly preferred), Java, or Node.js.

Mandatory (Experience 3) - Must have experience with Cloud platforms like AWS (highly preferred), gcp or azure

Mandatory (Experience 4) - Must have Experience in any databases - MySQL / PostgreSQL / Postgres / Oracle / SQL Server / DB2 / SQL / MongoDB / Ne

About the Company

Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now and our family is constantly growing.

We have built a complex and high converting eCommerce system and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

Funding:

We raised $5 Million in a Series A funding round led by RPSG Capital Ventures, with participation from Kotak Alternate Asset Managers

Responsibilities:

• Driving the Digital Product Development for Nutrabay, in an analytical and structured way across platforms (Web, Mobile & App).
• Driving various growth initiatives at Nutrabay such as partner platforms and modules..
• Owning various modules such as affiliate management systems, referral and loyalty and evolve them in line with business objectives and consumer effectiveness
• Create simple and effective product documentation including Product Requirement Docs(PRD’s), Research Docs, Sprint Reviews etc. ensuring seamless transition of features and tasks between cross-functional teams.
• Ensuring timely product sprints and removing any bottlenecks that could hinder the development sprints.
• Tracking features success via success metrics through the month post every feature/module launch and update.
• Ideate Product features & drive iterations based on qualitative and quantitative user feedback.
• Designing workflows and wireframes for digital internal & external modules while ensuring a high-class User Experience(UX) on web and mobile.
• Work closely with engineers to ship features and product improvements.
• Ensure prioritization, timely execution, quality, resolving issues faced during operationalization and ensuring success metrics are met.
• You should understand, track and optimize the product journey for buyers based on data.
• Collaborate with internal stakeholders in support, marketing, sales and business to develop launch strategy, product messaging and training
• Identify market opportunities and contribute to the product vision and business strategy.

About you:

• Have 2-3 years of experience ideally working on Consumer-Facing, Large-Scale growth products.
• Have worked or know at least 50% of the E-Commerce modules listed below:
• Orders Management Systems
• CRM & Omni-channel Automations such as Moengage, Clevertap etc
• Gift Cards
• Affiliate Programs
• Personalisation & Recommendation Systems
• Loyalty Management Systems
• Are a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
• Are Analytical and data-driven, you love digging into the data to understand what’s happening and define & measure success on every project.
• You possess basic wireframing and UX understanding so you can create workflows and features that get teams excited.

About Nutrabay:

Nutrabay was born out of a problem that all health and nutrition stores in India could not actually ensure the authenticity of products they deliver as they were all a marketplace. This is not the best situation when you need to ensure 100% authenticity of products as the website selling these never know what the 3rd party seller is actually sending to the customer via their website. This is where we saw a huge problem to be solved. A website that lists no 3rd party seller, no middlemen, fulfills and ships direct to the customer, get certified by all the brands for authentic products and is able to offer comfortable price points at the same time.

Today, we have found huge success in solving this problem. We’re proud of it, and will continue to innovate and bring exciting products that help you become a better version of yourself. Learn more: https://nbay.cc/3424Dz0

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

• Experience in integrating with various SDKs like Swift
• Significant experience working with react native along with tools like Flux, Flow, Redux, etc.
• In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
• Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
• A complete understanding of the full mobile app development lifecycle right from prototyping
• Knowledge of type checking, unit testing, typescript, prop types, and code debugging
• Experience working with REST APIs, document request models, offline storage, and third-party libraries
• Strong understanding of web technologies like JavaScript, HTML, and CSS
• Knowledge of user interface design and responsive designs
• Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on
• Understanding of React Native best principles and design aesthetics
• A positive mindset and continuous-learning attitude
• A collaborative approach to building apps and solving complex problems
• Attention to detail and problem-solving skills
• Client-focused approach to create user-centric designs
• Good interpersonal and collaboration skills
• Ability to write clean, well-documented code that follows good coding practices
• Good in Agile development process.
• Excellent English verbal and communication skills.
• Should be able to handle the customer individually as needed
• Support the customer as and when required

To be considered as a candidate for a Senior Data Engineer position, a person must have a proven track record of architecting data solutions on current and advanced technical platforms. They must have leadership abilities to lead a team providing data centric solutions with best practices and modern technologies in mind. They look to build collaborative relationships across all levels of the business and the IT organization. They possess analytic and problem-solving skills and have the ability to research and provide appropriate guidance for synthesizing complex information and extract business value. Have the intellectual curiosity and ability to deliver solutions with creativity and quality. Effectively work with business and customers to obtain business value for the requested work. Able to communicate technical results to both technical and non-technical users using effective story telling techniques and visualizations. Demonstrated ability to perform high quality work with innovation both independently and collaboratively.