HR Specialist

Role : Assistant Manager – Marketing

Exp : 4 to 10 years

Experience:

• 4–7 years of experience in B2B marketing, preferably in certification, training, SaaS, consulting, or services

industry

• Experience leading multi-channel campaigns and content creation

• Prior exposure to compliance, ISO standards, ESG, or cyber/information security is an added advantage

Skills & Competencies

• Strategic thinking with the ability to translate technical offerings into client-centric communication

• Strong writing, editing, and visual storytelling skills

• Proficient in Google Ads, Meta Business Suite, Canva, Google Analytics, SEO tools, and CRM platforms

(Zoho preferred)

• Excellent planning, prioritization, and project management capabilities

• Self-motivated, detail-oriented, and able to work cross-functionally with minimal supervision

About Us:

company name is Flyers. Frisker's is our brand name. It is a Delhi-based T-shirt manufacturing company. We sell on Amazon, Myntra & Flipkart and are growing 30% MoM.

Role: E-commerce Growth Manager

We need someone who can directly own and grow our sales on Amazon, Myntra, and Flipkart.

Key Responsibilities:

1. Own P&L and sales targets for all 3 marketplaces

2. Run & optimize Amazon PPC, Myntra Brand Ads for ROAS

3. Catalog management: New listings, SEO, A+ content, pricing

4. Deal planning, inventory management, OOS control

5. Daily reporting: Sales, competitor analysis, keyword research

Must Have:

1. 2-4 years of experience in Amazon Seller Central / Myntra / Flipkart

2. Proven track record of sales growth in Apparel/D2C

3. Hands-on with PPC and campaign management

4. Excel + Data driven mindset

Good to Have: Vendor Central, Advertising Console

What we offer:

Salary: 20k to 40k + Insentive

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

We are looking for a Sr. Executive - Media Ops for one of the World's largest Media Investment Companies in India.

Role - Sr. Executive (Media Ops)

Experience - 2 to 6 years

Locations - Mumbai, Bangalore & Gurgaon

Overview of job :-

Our Client is the worlds largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for an Senior Executive Media Operations.

The role will include internationalization and cross regional export of the centralized digital service and buying model. The Ad Operations team makes sure that each one of the thousands of digital ads we run every day is tagged to pass the right information back so that we know which ads drive results, Be the first to know when big technology players like Google and Amazon change their product roadmaps and advise clients on how to get the most out of their technology budgets.

Responsibilities of the role: 

- Translate Media plan into Prisma line items, oversee campaign setups, trafficking, perform QA 

- Work closely with the Billing, Finance, and Vendor team to ensure smooth payouts/actualizations 

- Generate campaign reports, guide team through training sessions for daily activities 

- Debug and troubleshoot issues with campaign delivery and performance.

- Identify process inefficiencies and ways to improve operations workflow. 

- Help the manager to enhance the process which can ensure high quality, delivery in SLA, and assist in teams training and development. - Assist the internal teams in understanding aspects of campaign and other technical aspects- tag, floodlights and page troubleshooting 

- Help execution team with campaign setups whenever required 

- Provide the data point and help managers to smoothly run day-to-day operations

What you will need:

- Bachelor Degreein any subject/ B.Tech preferred.

- Excellence in MS Excel

- 2 - 6 years of experience in Ad Operations, well versed with digital landscape

- Experience in aquantitative field, including: a DFA or ad servers reporting tools with tag implementation tools and analytics/reporting platform

- Creative problem solver, self- motivated and driven. Quick learner and willing to try new tools/software for reporting, Trafficking & analysis

- Ideal candidate will have hands on experience working withGoogle Campaign Manager, Sizmek

- Experience with Salesforce/Prismapreferred.

Job Title:

UX Writer

Job Description:

• 
  Setup & Own the UX writing framework end-to-end - translating research into actionable insights, then creating content as per the designed workflows.
• Collaborate with researchers, UX Designers, & product managers to apply user insights to inform strategic decisions & copy direction
• Craft compelling copy across user interfaces, across customer touchpoints on web, mobile web & app to improve overall effectiveness of the product by Ensuring clear & concise micro-copy for all scenarios including informational, error & instructional content.
• Create, maintain, & implement style guides & shared nomenclature across  products
  
  

Experience Range:

2 - 5 years

Educational Qualifications:

Any graduation,

Job Responsibilities:

• 
  Love for the Language. Multilingual is added advantage
• 2+ years in UX writing working with a product design environment
• The ability to create copy in a variety of different formats, from microcopy to long-form.
• An understanding of product design and how that relates to user & business impact.
• Ability to prioritize and manage multiple milestones and projects efficiently.
• Detail oriented, advanced problem solving skills with customer-centric approach

Skills Required:

UX writer,

Candidate Attributes:

• 2+ years of UX writing experience in a product design environment.
• Bachelor's degree in English, Journalism, Technical Writing, UX, HCI.
• Excellent English written and verbal communication skills.
• A portfolio that showcases a range of content you’ve created, such as interaction flows, emails, product tours, and style guides.
• Strong writing, grammatical and proofreading skills with the ability to be creative in writing product descriptions.

- Must have 6+ years of overall technology experience.

- Must have 2 years of experience managing Blockchain Projects or having hands on experience with development and management.

- Ability to manage multiple teams both on technical and overall delivery

- Excellent client and tech team handling skills. Ideally, have great balance with aggression and smartness.

- Having experience in DeFi and NFT will be great advantage. Or at least have passion to take deep dive into the same

- Having experience with Project Documentation will be given high preference.

- Strong knowledge of Agile and Scrums

- Should have basic experience with any of the Project Management tools Trello, Kanban, Jira, Asana and other popular in the market.

- Must have experience of source repositories (GitHub).

• Manage the sales team to sell advertisement space and time.
• Maintain a good relationship with clients to ensure continuous business growth.
• Coordinate with Sales Head to set pricing for advertisements.
• Ensure on-time delivery and quality of advertisements.
• Ensure timely advertising billing and payment for customers
• Develop sales strategies to achieve short and long term sales revenue objectives.
• Review the sales processes and suggest improvements.
• Communicate regularly with customers and management to discuss advertising project progress, status, and issues if any.
• Develop innovative and creative ideas for increasing sales.
• Develop an overall budget and manage expenses within the budget.
• Prioritize customers based on revenue potential.
• Determine new sales opportunities by studying the latest market trends.
• Plan the advertising account activities such as identifying customers, managing resources, and setting deadlines.
• Determine the sales forecast and present the figures to the management and customers.
• Prepare sales presentations and proposals for customers.

• Design and develop n-tier .NET web applications using C#,http://asp.net/">ASP.NET,JavaScript technologies and SQL Server.
• Home of the Microsoft http://asp.net/">ASP.NET development community. Download Visual Studio, post to the forums, read http://asp.net/">ASP.NET blogs and learn about http://asp.net/">ASP.NET.
• Excellent communication to interact with business teams.
• Check that system is unit tested and verified according to requirements.
• Assist Dev Lead on the technical issue resolution Engineer, Data Scientist)

Desired Skills:

• Experience — 8+ years of relevant experience
• Experience in designing and developing Sitecore-based web application
• Experience in developing complex, high-availability, high-volume, and n-tier applications
• Any Graduate