Survey Analytics Analyst

About

Prozo:

Prozo is an integrated supply chain company offering

● omni-channel warehousing & fulfilment (asset-light 4PL)

● omni-channel Warehouse Management Software (WMS) and Order management

software (OMS),

● multi-channel distribution on 13+ online platforms; be it horizontal e-commerce platforms

(Amazon, Flipkart, Snapdeal etc.), vertical-specific platforms (Mnytra, Nykaa, 1MG,

Pharmeasy etc) or hyper-local platforms (Big Basket, Grofers, Jiomart etc)

We are a middleware between the brand and offline/online retailers and help small/medium size

brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers

selling on online platforms and brands finding it more and more difficult to establish themselves

on these platforms, Prozo helps these brands become supply chain and distribution-ready on

these platforms by offering them "tech, fulfilment, and distribution" as-a-service.

Through our technology enablement of the supply chain & distribution, we are able to save the

cost of carrying inventory by >10%, add 3-5% to the topline and bring down working capital

significantly.

Brief About Role: Prozo (www.prozo.com) provides ‘e-commerce warehousing and

fulfilment services’ along with ‘supply chain technology solutions’ to brands from various

segments like health care, beauty, books, stationery, toys etc. Prozo is looking to strengthen its

Freight Solutions team to acquire SMEs & Direct-to-consumer (D2C) brands as clients.

Key Responsibility Areas:

● Business Development Planning: Develop a comprehensive business plan strategy to

acquire clients in a time-bound manner.

● Demand Side Business Development: Identify target clients (SMEs and D2C brand)

who are looking for competitive freight solutions. Make a value proposition & convert

them into Prozo customers.

● Supply Side Business Development: Work with logistics/ freight companies and get

competitive quotes for FTL and PTL logistics services

● Deal Closure: You are expected to engage with the client in multiple rounds of

negotiation and drive the deal to closure. Maintaining the high conversation ration of

deals closed/Client in the pipeline will be an important metric in your performance.

● P&L Responsibility: Responsible for complete P&L of PTL and FTL growth business

and Inside & Outbound Sales.

● Technology Savvy: You will be expected to develop a detailed understanding of

technology solutions offered by Prozo related to e-commerce fulfilment and offline

supply chain digitization. You will be expected to bundle the same along with the freight

solutions as per the client’s requirement.

● Strong know-how of Omni-Channel/multi-channel Fulfilment: The candidate should

have a deep understanding of B2B and B2C distribution channels as well as online and

offline distribution channels.

● Team Building: The candidate should be able to build and lead a highly competent

team of middle-level professionals.

● Project execution: Work with operation team for project execution till the operation is

smooth. Work as a bridge between client & operation team.

● Bill Submission & Payment Follow-up: The candidate should be able to maintain 2 major points.

○ Bill submission to client on time every month - follow-up with the concerned team.

○ Follow up with the client for the timely manner payment to the company.

Industry Experience:

● Minimum 03 years of experience in freight-business i.e., PTL and FTL business

● Solution designing expertise and prowess with excel

● Expertise in handling Logistics, sales and business development activities

● Ability to establish meaningful business relations with clients.

● If you have already experienced startups, it will be an added advantage to your candidature.

● Ex-founders of the supply chain companies would make a great fit for this role!

Role: Manager/ Assistant Manager-Freight Solutions

Location: Ecotech 12, Greater Noida West, Uttar Pradesh - 201310

Reporting to: Senior Manager /Assistant Vice President - Business Development

Qualification – MBA or Graduate

Job Location – Delhi/NCR

Profile – Business Manager B2C Sales (PTL & FTL)

Interview Process – Virtual

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

About MyOperator:

MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!

Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.

Key Responsibilities:

• Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
• Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
• Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
• Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring minimal downtime and proactive maintenance planning.
• Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
• Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
• Support management in operational planning, vendor audits, and cost optimization initiatives.
• Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
• Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.

Preferred Skills:

• Strong vendor management and negotiation skills.
• Ability to design and optimize operational workflows.
• Analytical mindset with a focus on process improvement.
• Technical knowledge of telecom and data center infrastructure.
• Proficiency in ticketing and reporting tools.

Skills:

• Strong oral and written communication.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
• Analytical mindset with ability to handle operational data.
• Vendor management and resource planning skills.
• Excellent networking, interpersonal, and resource management skills.

Experience: 3-5 year in backend operations.

Location Requirement: Candidates must be from Delhi/NCR only.

Work Environment:

• Work-from-office only, based in Noida, Sector 2.
• Willing to work flexible hours and roster-based timings (including Sundays).
• 6-day workweek.
• Availability to travel to data centers in different cities of India as needed.

Benefits

• Growth Opportunity: Strong potential for elevation to higher responsibilities, subject to performance.
• Work Benefits: Laptop and mobile reimbursements.

Responsibilities

·        Design and architect data virtualization solutions using Denodo.

·        Collaborate with business analysts and data engineers to understand data requirements and translate them into technical specifications.

·        Implement best practices for data governance and security within Denodo environments.

·        Lead the integration of Denodo with various data sources, ensuring performance optimization.

·        Conduct training sessions and provide guidance to technical teams on Denodo capabilities.

·        Participate in the evaluation and selection of data technologies and tools.

·        Stay current with industry trends in data integration and virtualization.

Requirements

·        Bachelor's degree in Computer Science, Information Technology, or a related field.

·        10+ years of experience in data architecture, with a focus on Denodo solutions.

·        Strong knowledge of data virtualization principles and practices.

·        Experience with SQL and data modeling techniques.

·        Familiarity with ETL processes and data integration tools.

·        Excellent communication and presentation skills.

·        Ability to lead technical discussions and provide strategic insights.

·        Certifications related to Denodo or data architecture are a plus

Software Engineer – 3D, Geometry, CAD Applications

(Desktop / Cloud / Machine)

JOB RESPONSIBILITIES

• You will collaborate with a multidisciplinary engineering team to develop various

applications for the Additive Manufacturing process chain.

• You will be required to research and implement advanced algorithms and mathematical

models.

• You will optimize CPU performance and memory usage of applications.

• You will be involved in the design of the software architecture.

• You should be self-motivated and have strategic thinking abilities.

• The working environment and architecture primarily consists of C++ geometry processing

and simulation libraries, coupled with visualization frameworks.

ESSENTIAL RESPONSIBILITIES

• Writing and Documenting High-Quality Code for Additive Manufacturing applications

• Developing Algorithms for Performance Improvements

• Bug Fixing and Regression Testing

• Developing Test Cases

• Designing, Developing and Implementing Geometry Processing Libraries

• Leading a Team of Junior Software Engineers and Developers (This ability will be a plus)

REQUIRED

• Bachelors / Masters in Mechanical Engineering, Computer Science or related field with 3-

5 Years of Experience.

• Good Understanding of OOPs Concepts, Design Patterns

• Hands-On Experience in Developing Applications for The Geometry Domain

• Math Proficiency - Linear Algebra, Numerical Analysis, Computational Geometry

• Ability to Work with A Multi-Disciplinary Team of Engineers.

• Technologies (Some combination of these will be suitable)

o Strong C++, C# Skills

o Python

o OpenGL, WPF

o C#.Net, ASP.NET

o JavaScript, React, Node.js

o GPGPU, CUDA

o Full-stack cloud development

o Familiarity with Azure Dev Ops

BIG PLUS

• 3D Graphics Experience

• Machine Learning Experience

• Knowledge of Meshing and Mesh Topology

• Familiarity with 3D Printing in General and Metal 3D Printing in Particular

• Knowledge of Cloud technologies / Developing applications for the Cloud

We are hiring

Get in touch with us if you have the aptitude/inclination towards developing cutting-edge software

products related to 3D, CAD, Additive Manufacturing. These products incorporate machine

learning and other intelligent algorithms that we will deploy on the desktop and the cloud.

About Intech Additive Solutions

www.intechadditive.com

https://www.linkedin.com/company/intechadditive

Intech Additive Solutions Pvt. Ltd is the first Indian Original Equipment Manufacturer (OEM) to

develop and supply Metal 3D Printers based on Laser Powder Bed Fusion (LPBF) technology.

Intech Additive is a complete solutions provider in Metal Additive Manufacturing (AM) systems and

AM Software. With its software suite, Intech's Metal 3D Printers provide customers with a readyto-

print AM solution out-of-the-box coupled with local after-sales services.

Intech is among the few OEMs to globally integrate its iFusion SF1 and iFusion LF series of Metal

3D Printers with its in-house developed build processing software – AMBuilder and parameter

optimization software - AMOptoMet.

Global German/Japanese Machine tool major DMG MORI has invested in Intech and is on the

advisory board.

Our roadmap and plans

• We are building software products and machines that will work together with modular

configurations. In addition, we hope to expand the metal AM ecosystem by making

adoption easy.

• We are committed to delivering first-time-right solutions, reducing the cost-per-part to

traditional manufacturing methods and providing a quick ROI to our customers.

• We are invested in growing the metal AM ecosystem and expanding its adoption in India

and beyond, with competitively priced products without sacrificing quality.

• We maintain our strategic advantage with relentless innovation that generates Intellectual

Property. We have filed for patents for our essential inventions and have a healthy pipeline

of new inventions to grow our IP portfolio.

Job Title: Java Full Stack Developer

Location: Bangalore

Experience: 3–9 Years

Employment Type: Full-Time

Role Overview

We are looking for an experienced Java Full Stack Developer with strong backend expertise in Java and frontend experience in modern UI frameworks. The ideal candidate should be capable of designing scalable backend services and developing responsive user interfaces.

Key Responsibilities

• Develop and maintain scalable applications using Java (8/11/17)
• Build RESTful APIs using Spring Boot / Spring MVC
• Design and develop frontend applications using Angular / React / Vue.js
• Work with relational databases like MySQL / PostgreSQL / Oracle
• Implement Microservices architecture
• Integrate third-party APIs and external systems
• Write unit and integration test cases
• Participate in code reviews and Agile ceremonies
• Ensure application performance, security, and scalability
• Work with CI/CD pipelines for deployment

Required Skills

Backend:

• Strong knowledge of Core Java
• Spring Boot, Spring MVC, Spring Security
• REST API development
• Microservices architecture
• Hibernate / JPA
• SQL & Database design

Frontend:

• Angular (8+) or React.js
• HTML5, CSS3, JavaScript, TypeScript
• Bootstrap / Material UI

DevOps & Tools:

• Git
• Maven / Gradle
• Jenkins / Azure DevOps
• Docker (Good to have)
• Kubernetes (Preferred)

Preferred Skills

• Cloud experience (AWS / Azure / GCP)
• Kafka / Messaging systems
• Redis / Caching mechanisms
• Agile/Scrum methodology

Experience:

Should have a minimum of 10-12 years of Experience.

Should have experience on Product Development/Maintenance/Production Support experience in a support organization

Should have a good understanding of services business for fortune 1000 from the operations point of view

Ability to read, understand and communicate complex technical information

Ability to express ideas in an organized, articulate and concise manner

Ability to face stressful situation with positive attitude

Any certification in regards to support services will be an added advantage

Education: BE, B- Tech (CS), MCA

Location: India

Primary Skills:

Hands on experience with OpenStack framework. Ability to set up private cloud using OpenStack environment. Awareness to various OpenStack services and modules

Strong experience with OpenStack services like Neutron, Cinder, Keystone, etc.

Proficiency in programming languages such as Python, Ruby, or Go.

Strong knowledge of Linux systems administration and networking.

Familiarity with virtualization technologies like KVM or VMware.

Experience with configuration management and IaC tools like Ansible, Terraform.

Subject matter expertise in OpenStack security

Solid experience with Linux and shell scripting

Sound knowledge of cloud computing concepts & technologies, such as docker, Kubernetes, AWS, GCP, Azure etc.

Ability to configure OpenStack environment for optimum resources

Good knowledge of security, operations in open stack environment

Strong knowledge of Linux internals, networking, storage, security

Strong knowledge of VMware Enterprise products (ESX, vCenter)

Hands on experience with HEAT orchestration

Experience with CI/CD, monitoring, operational aspects

Strong experience working with Rest API's, JSON

Exposure to Big data technologies ( Messaging queues, Hadoop/MPP, NoSQL databases)

Hands on experience with open source monitoring tools like Grafana/Prometheus/Nagios/Ganglia/Zabbix etc.

Strong verbal and written communication skills are mandatory

Excellent analytical and problem solving skills are mandatory

Role & Responsibilities

Advise customers and colleagues on cloud and virtualization topics

Work with the architecture team on cloud design projects using openstack

Collaborate with product, customer success, and presales on customer projects

Participate in onsite assessments and workshops when requested 

Provide subject matter expertise and mentor colleagues

Set up open stack environments for projects

Design, deploy, and maintain OpenStack infrastructure.

Collaborate with cross-functional chapters to integrate OpenStack with other services (k8s, DBaaS)

Develop automation scripts and tools to streamline OpenStack operations.

Troubleshoot and resolve issues related to OpenStack services.

Monitor and optimize the performance and scalability of OpenStack components.

Stay updated with the latest OpenStack releases and contribute to the OpenStack community.

Work closely with Architects and Product Management to understand requirement

should be capable of working independently & responsible for end-to-end implementation

Should work with complete ownership and handle all issues without missing SLA's

Work closely with engineering team and support team

Should be able to debug the issues and report appropriately in the ticketing system

Contribute to improve the efficiency of the assignment by quality improvements & innovative suggestions

Should be able to debug/create scripts for automation

Should be able to configure monitoring utilities & set up alerts

Should be hands on in setting up OS, applications, databases and have passion to learn new technologies

Should be able to scan logs, errors, exception and get to the root cause of the issue

Contribute in developing a knowledge base on collaboration with other team members

Maintain customer loyalty through Integrity and accountability

Groom and mentor team members on project technologies and work

• 5+ Years of IT experience

• 3+ Years of development experience with either Automation Anywhere

• Knowledge on UI path

• Minimum of 3 years hand on experience working with Automation anywhere 10.7 or higher.

• Should have knowledge on 11.x.

• Proficient in automating complex business requirements and proactively propose alternate solution.

• Designing and development of bots/Metabot to enhance the functionality.

• Must have worked on automating process that involve ERP systems, web sytems.

• Proficient in understanding the requiement and propose the relevant RPA tool (Automation anywhere and UI path)

• Should be open to learn new technogies and share the workload of team members.

• Bachelor’s/Master’s degree in Computer Science/Information Technology or a related field

• Strong verbal and written communication

• Strong analytical and problem-solving skill

• Relationship management