Job Summary
The Surveillance Support Executive is responsible for monitoring live CCTV feeds, identifying unusual activities, preparing incident reports, and supporting the smooth functioning of 24×7 surveillance operations. The role requires strong attention to detail, quick decision-making, and effective communication while working in a fast-paced monitoring environment.
Key Responsibilities
1. Monitoring & Incident Management
- Monitor live CCTV feeds and surveillance systems in real time.
- Immediately identify and report any suspicious, unsafe, or unusual activities.
- Escalate critical incidents to Team Leads/Managers as per SOP.
- Maintain accurate logs of events and activities throughout the shift.
2. Reporting & Documentation
- Prepare detailed incident reports with timelines, screenshots, and observations.
- Maintain shift-wise documentation, handover notes, and daily activity logs.
- Ensure timely data entry and update of surveillance records.
3. Operational Support
- Support Team Leads in coordinating shift operations.
- Conduct routine system health checks (camera status, connectivity, alerts).
- Report any technical issues related to cameras, NVRs, or monitoring systems.
4. Compliance & SOP Adherence
- Follow all standard operating procedures (SOPs) for monitoring and reporting.
- Adhere to client-specific protocols and confidentiality guidelines.
- Ensure compliance with data security standards.
5. Coordination & Communication
- Communicate proactively with internal teams, technical support, and clients when required.
- Provide clear and timely handovers at shift changes.
- Maintain professional communication at all times.
Required Skills & Qualifications
- Minimum HSC/Graduate in any discipline.
- 0–2 years of experience in CCTV monitoring / BPO / security operations (freshers welcome).
- Strong observation skills with the ability to multitask.
- Basic computer proficiency (MS Office, email etiquette).
- Good verbal & written communication skills.
- Ability to work in 24×7 rotational shifts, including nights.
- Calm and composed under pressure with a high level of integrity.
Preferred Skills
- Experience in remote monitoring / security control room operations.
- Knowledge of CCTV systems, NVR/DVR, and surveillance tools.
- Ability to prepare incident logs and documentation accurately.
Benefits
- 5 days working with rotational weekly offs
- Night shift allowance (if applicable)
- Growth opportunities in surveillance & security operations
- Professional work environment
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Chennai (Hybrid Work Mode)
Company: Wissen Technology
About Us:
Wissen Technology is a leading technology and consulting firm committed to excellence, innovation, and customer satisfaction. We are passionate about leveraging technology to drive smart business decisions and deliver impactful insights. At Wissen Technology, you’ll join a dedicated team shaping the future of data management.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon