Job Summary
The Surveillance Support Executive is responsible for monitoring live CCTV feeds, identifying unusual activities, preparing incident reports, and supporting the smooth functioning of 24×7 surveillance operations. The role requires strong attention to detail, quick decision-making, and effective communication while working in a fast-paced monitoring environment.
Key Responsibilities
1. Monitoring & Incident Management
- Monitor live CCTV feeds and surveillance systems in real time.
- Immediately identify and report any suspicious, unsafe, or unusual activities.
- Escalate critical incidents to Team Leads/Managers as per SOP.
- Maintain accurate logs of events and activities throughout the shift.
2. Reporting & Documentation
- Prepare detailed incident reports with timelines, screenshots, and observations.
- Maintain shift-wise documentation, handover notes, and daily activity logs.
- Ensure timely data entry and update of surveillance records.
3. Operational Support
- Support Team Leads in coordinating shift operations.
- Conduct routine system health checks (camera status, connectivity, alerts).
- Report any technical issues related to cameras, NVRs, or monitoring systems.
4. Compliance & SOP Adherence
- Follow all standard operating procedures (SOPs) for monitoring and reporting.
- Adhere to client-specific protocols and confidentiality guidelines.
- Ensure compliance with data security standards.
5. Coordination & Communication
- Communicate proactively with internal teams, technical support, and clients when required.
- Provide clear and timely handovers at shift changes.
- Maintain professional communication at all times.
Required Skills & Qualifications
- Minimum HSC/Graduate in any discipline.
- 0–2 years of experience in CCTV monitoring / BPO / security operations (freshers welcome).
- Strong observation skills with the ability to multitask.
- Basic computer proficiency (MS Office, email etiquette).
- Good verbal & written communication skills.
- Ability to work in 24×7 rotational shifts, including nights.
- Calm and composed under pressure with a high level of integrity.
Preferred Skills
- Experience in remote monitoring / security control room operations.
- Knowledge of CCTV systems, NVR/DVR, and surveillance tools.
- Ability to prepare incident logs and documentation accurately.
Benefits
- 5 days working with rotational weekly offs
- Night shift allowance (if applicable)
- Growth opportunities in surveillance & security operations
- Professional work environment
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
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