Strategic Business Partner for an innovative shopping platform

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·       Strong understanding of Kafka concepts, including topics, partitions, consumers, producers, and security.

·       Experience with testing Kafka Connect, Kafka Streams, and other Kafka ecosystem components.

·       API Testing Experience

·       X-RAY and Test Automation Experience

·       Expertise with Postman/SOAP

·       Agile/JIRA/Confluence

·       Strong familiarity such as XML, JSON, CSV, Avro, etc.

·       Strong hands-on SQL, Mongo.

·       Continuous integration and automated testing.

·       Working knowledge and experience of Git.

Good-to-Have

·       Troubleshoot Kafka related issues, Strong in Kafka client configuration and troubleshooting

SN

Responsibility of / Expectations from the Role

1

Engage with the customer to understand the requirements, provide technical solutions, provide value added suggestions

2

Help build and manage the team of Kafka and Java developers in the near future.

Role & Responsibilities

Achieve Revenue and Market Share Targets:

Develop and implement effective sales strategies to meet or exceed revenue targets.

Identify and capitalize on new business opportunities to expand market share.

Customer Engagement and Relationship Management:

Identify and develop relationships with key accounts and potential customers.

Set up product demonstrations, discuss technical solutions, and manage complex negotiations to secure contracts.

Market Analysis and Strategic Planning:

Analyze market trends and competitors to identify growth opportunities.

Provide regular sales reports and forecasts to the Director of Sales, highlighting performance and strategic insights.

Cross-functional Collaboration and Seamless Execution:

Collaborate with internal stakeholders (operations, finance, customer service) to ensure seamless execution of sales plans.

Partner with customers during the initial days of product usage to ensure faster adoption and a smooth handover to account managers, ensuring a seamless customer experience.

B2B SaaS Sales Specialist – Infosec Ventures

📍 Location: Gurugram

📅 Experience: 2+ Years in B2B SaaS Sales

Who Are We?

At Infosec Ventures, we don’t just incubate ideas—we build cybersecurity ventures that tackle the world's biggest security challenges. Our portfolio includes cutting-edge products like HumanFirewall.io, EmailAuth.io, BugsBounty.com, and SecurityRating.com, each focused on solving real-world security inefficiencies with powerful, ROI-driven solutions.

About The Role

We’re looking for multiple highly driven B2B SaaS Sales people with a passion for cybersecurity to join our Sales Development team. In this role, you’ll be focused on identifying, engaging, and converting potential clients into loyal customers. You’ll be a key contributor in driving the adoption of our security solutions across the SMB and mid-market landscape.

What You'll Be Doing

• Prospect and connect with cybersecurity companies worldwide.
• Build a strong pipeline by identifying key decision-makers through calls, WhatsApp, email, and LinkedIn.
• Set up and conduct compelling product demo calls that convert leads into active deals.
• Take a consultative approach to help clients understand how our products enhance their security infrastructure.
• Maintain detailed records of your pipeline, prospects, follow-ups, and demos.
• Coordinate with distributors and partners to manage sales efforts and align on pipeline progress.
• Prepare budgetary commercials, manage RFPs, and develop tailored presentations for individual client needs.
• Stay informed about competitors and market dynamics to deliver relevant insights and sharp pitches.
• Drive every step of the account closure process, from engagement to signed purchase orders.

What We're Looking For

• 2+ years of B2B SaaS sales experience.
• Strong grasp of cybersecurity product landscape and client needs.
• Exceptional communication, negotiation, and interpersonal skills.
• Hands-on experience in end-to-end sales cycles and enterprise client engagement.
• Independent, self-motivated, and passionate about closing deals.
• Proficiency in tools like Salesforce or similar CRMs is a plus.

Why Join Us?

• Work with visionary founders in a high-growth environment.
• Be part of a company shaping the future of cybersecurity.
• Transparent, fast-paced, and innovation-first culture.

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Job description

• Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, prioritize the requirements, and make recommendations on the solution and implementation.
• Delivering the product that meets business requirements, reliability, scalability, and performance goals
• Work with Agile scrum team and create the scrum team strategy roadmap/backlog, develop minimal viable product and Agile user stories that drive a highly effective and efficient project development and delivery scrum team.
• Work on Data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts.
• Work effectively with the technical/development team and help them understand the specifications/requirements for technical development, testing and implementation.
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Partner with the support organization to provide training, support and technical assistance to operation team and end users as necessary
• Product/Application Developer
• Designs and develops software applications based on user requirements in a variety of coding environments such as graphical user interface, database query languages, report writers, and specific development languages
• Consult on the use and implementation of software products and applications and specialize in the business development environment, including the selection of development tools and methodology

Primary / Mandatory skills:

• Overall Experience: Overall 4 to 6 years of IT development experience
• Design and Code NodeJS based Microservices, API Webservices, NoSql technologies (Cassandra/MongoDb)
• Expert in developing code for Node-JS based Microservice in TypeScript
• Good Experience in understanding the data Transmission through pug/sub mechanism like Event Hub and Kafka
• Good Understanding of Analytics and clickstream data capture is HUGE Plus
• Good understanding of frameworks like Java Spring Boot, Python is preferred
• Good understanding of Microsoft Azure principles and services is preferred
• Able to write Unit test cases
• Familiarity with performance testing tools such as Akamai SOASTA is preferred
• Good knowledge on Source Code control like GIT, code clout, etc and understanding of CI/CD(Jenkins and Kubernetes)
• Solid technical background with understanding and/or experience in software development and web technologies
• Strong analytical skills and the ability to convert consumer insights and performance data into high impact initiatives
• Experience working within scaled agile development team
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
• The desire to be continually learning about emerging technologies/industry trends

Role: Senior Communication Designer 

Experience: 5 - 7 years 

Location: Hyderabad 

Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry. 

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice. 

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers 

Responsibilities: 

• Designing graphic content, illustrations, and infographics. 
• Managing graphic designs from conception to delivery. 
• Ensuring brand consistency throughout various marketing projects. 
• Liaising between the marketing and design teams to ensure deadlines are met. 
• Keeping up-to-date with industry developments. 

Duties and Responsibilities: 

• Reviewing junior designer drafts to ensure quality. 
• Generating fresh concepts. 
• Ensuring adherence to the brand guidelines and maintaining consistency throughout all designs from the team. 
• Reviewing each and every design for all the practices. 

Must have: 

• A graphic design qualification or similar 
• Portfolio with design projects 
• Proven work experience as a graphic designer 
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator) 
• A keen eye for visual details 
• Aesthetic skills 
• Ability to meet deadlines and collaborate with team members 
• Communication skills to explain all the concepts 

Nice to have: 

• Experienced in leading a team 
• Closely worked with the marketing team to devise strategies 
• Understanding of digital marketing campaigns 
• Comfortable with MS Office Suite 

Qualification: 

• A graphic design qualification or similar 

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.

• Managing a project from conception to finish
• Performing application design, development and deployment
• Delivering high quality and maintainable code
• Collaborating with UX designers, technical team members and other stakeholders to translate business requirements into implementable code
• Enhancing and improving existing application

Desired Candidate Profile

• 8 to 10 years of software development experience
• Hands on experience in Angular 9+, TypeScript, JavaScript and JQuery
• Experience using Elastic search and MongoDB
• Ability to write optimized SQL Queries and Stored Procedures
• Good understanding of OOPs concepts
• Prior experience in Microsoft Azure platform and CI/CD implementation