Statutory Audit - Am

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

Criteria:

• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

Job Title: Senior Sales Manager – Hyderabad

Experience: 12 – 15 years

Salary up to: 20 LPA

Position Type: Full-time

Travel Required: Yes

No. of Positions: 1

Qualifications & Skills

• Bachelor’s degree in Engineering (BE) or related field.
• 12–15 years of experience in sales management within Industrial Automation.
• Proven track record in handling B2B and OEM sales.
• Experience in managing high-performing teams and branch-level operations.
• Strong business acumen with P&L accountability.
• Analytical and results-oriented mindset.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to adapt quickly in a fast-paced, evolving business environment.

Golang / GCP Lead Developer

Experience: 5+ Years (with at least 3 years of hands-on experience in GoLang and GCP)

Salary: 14 LPA

Location: Remote

Employment Type: Full-time

Detailed Job Description / Skill Set:

We are looking for a Lead Developer with 5 years of experience in development projects, including at least 3 years of hands-on experience in GoLang and Google Cloud Platform (GCP).

The candidate should have prior experience in leading application development projects using GoLang and GCP technologies.

Knowledge or experience in the Cable domain, OSS/BSS systems, and an understanding of Cable MSO operations is preferred.

The role requires strong coordination skills to manage multiple stakeholders and ensure timely delivery of high-quality project deliverables.

Strong written and verbal communication skills are essential.

Mandatory Skills:

GoLang

GCP

Good to Have Skills:

OSS/BSS

Job Title: System Administrator

Location: Gurgaon

Department: IT Support

Position Overview:

We are seeking a highly skilled and proactive System Administrator with a strong focus on Mac OS to join our IT team. The ideal candidate will be responsible for the deployment, management, and troubleshooting of Mac OS devices within our organization. This includes supporting Mac desktops, laptops, and servers, ensuring seamless integration with the network infrastructure, and providing top-tier support to end-users. The role requires a deep understanding of Mac OS, IT best practices, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Mac OS Device Management: Install, configure, and maintain macOS systems (desktops, laptops, and servers). Ensure proper setup, updates, and security for all Mac-based hardware.
• System Monitoring & Performance: Monitor and manage Mac systems for performance issues, availability, and security. Conduct routine system checks and troubleshooting of any Mac-related hardware or software issues.
• User Support & Training: Provide direct support to end-users, including troubleshooting, issue resolution, and answering questions related to Mac OS and software applications. Offer training for staff on best practices and efficient Mac usage.
• Software & Security Management: Manage software installations, patch management, and security configurations. Ensure all Mac systems are compliant with company policies, including data protection protocols and encryption standards.
• Backup & Recovery: Implement and maintain backup solutions for Mac systems. Coordinate data recovery in the event of system failure or disaster recovery scenarios.
• Network Integration: Ensure smooth integration of Mac OS devices into the broader corporate network. Troubleshoot network issues related to Mac systems, including connectivity, file-sharing, and VPNs.
• Automation & Scripting: Utilize automation tools (e.g., Jamf, Munki, or other MDM solutions) to streamline workflows, software deployment, and system management tasks. Create and maintain scripts for automating repetitive tasks (e.g., Bash, AppleScript).
• Documentation & Reporting: Maintain clear, up-to-date documentation for all processes related to Mac OS system management. Prepare regular reports on system status, security compliance, and user issues.
• Collaboration & Cross-Functional Support: Work closely with IT colleagues and other departments to ensure cross-platform compatibility and troubleshoot any cross-functional issues.
• Hardware Support & Upgrades: Support hardware lifecycle management, including Mac device procurement, setup, repairs, and disposal in accordance with company policies.

Required Qualifications:

• Proven experience as a System Administrator or similar IT role with a focus on Mac OS.
• Strong knowledge of macOS, including configuration, administration, and troubleshooting.
• Experience with Mobile Device Management (MDM) solutions (e.g., Jamf, Mosyle, Kandji).
• Familiarity with network administration, including DNS, DHCP, VPN, and file-sharing protocols.
• Proficiency with scripting and automation tools for system management (e.g., Bash, AppleScript, Automator).
• Strong understanding of security practices for macOS, including file encryption, firewall management, and endpoint protection.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Strong attention to detail and commitment to maintaining a high level of system reliability and user satisfaction.

Preferred Qualifications:

• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) certification.
• Experience with virtual environments (VMware, Parallels) on Mac OS.
• Knowledge of additional operating systems (Windows, Linux) and cross-platform integration.

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics, or related technical field. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 3+ hands-on demonstrable experience with: ▪ Stream & Batch Big Data Pipeline Processing using Apache Spark and/or Apache Flink.
  ▪ Distributed Cloud Native Computing including Server less Functions
  ▪ Relational, Object Store, Document, Graph, etc. Database Design & Implementation
  ▪ Micro services Architecture, API Modeling, Design, & Programming

• 3+ years of hands-on development experience in Apache Spark using Scala and/or Java.

• Ability to write executable code for Services using Spark RDD, Spark SQL, Structured Streaming, Spark MLLib, etc. with deep technical understanding of Spark Processing Framework.

• In-depth knowledge of standard programming languages such as Scala and/or Java.

• 3+ years of hands-on development experience in one or more libraries & frameworks such as Apache Kafka, Akka, Apache Storm, Apache Nifi, Zookeeper, Hadoop ecosystem (i.e., HDFS, YARN, MapReduce, Oozie & Hive), etc.; extra points if you can demonstrate your knowledge with working examples.

• 3+ years of hands-on development experience in one or more Relational and NoSQL datastores such as PostgreSQL, Cassandra, HBase, MongoDB, DynamoDB, Elastic Search, Neo4J, etc.

• Practical knowledge of distributed systems involving partitioning, bucketing, CAP theorem, replication, horizontal scaling, etc.

• Passion for distilling large volumes of data, analyze performance, scalability, and capacity performance issues in Big Data Platforms.

• Ability to clearly distinguish system and Spark Job performances and perform spark performance tuning and resource optimization.

• Perform benchmarking/stress tests and document the best practices for different applications.

• Proactively work with tenants on improving the overall performance and ensure the system is resilient, and scalable.

• Good understanding of Virtualization & Containerization; must demonstrate experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox, Vagrant, etc.

• Well-versed with demonstrable working experience with API Management, API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption.

  Hands-on experience with demonstrable working experience with DevOps tools and platforms viz., Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory, Terraform, Ansible/Chef/Puppet, Spinnaker, etc.

• Well-versed in AWS and/or Azure or and/or Google Cloud; must demonstrate experience in at least FIVE (5) services offered under AWS and/or Azure or and/or Google Cloud in any categories: Compute or Storage, Database, Networking & Content Delivery, Management & Governance, Analytics, Security, Identity, & Compliance (or) equivalent demonstrable Cloud Platform experience.

• Good understanding of Storage, Networks and Storage Networking basics which will enable you to work in a Cloud environment.

• Good understanding of Network, Data, and Application Security basics which will enable you to work in a Cloud as well as Business Applications / API services environment.