Sr. Video Editor (Digital Marketing Team)

Job Summary:

Deqode is looking for a highly motivated and experienced Python + AWS Developer to join our growing technology team. This role demands hands-on experience in backend development, cloud infrastructure (AWS), containerization, automation, and client communication. The ideal candidate should be a self-starter with a strong technical foundation and a passion for delivering high-quality, scalable solutions in a client-facing environment.

Key Responsibilities:

• Design, develop, and deploy backend services and APIs using Python.
• Build and maintain scalable infrastructure on AWS (EC2, S3, Lambda, RDS, etc.).
• Automate deployments and infrastructure with Terraform and Jenkins/GitHub Actions.
• Implement containerized environments using Docker and manage orchestration via Kubernetes.
• Write automation and scripting solutions in Bash/Shell to streamline operations.
• Work with relational databases like MySQL and SQL, including query optimization.
• Collaborate directly with clients to understand requirements and provide technical solutions.
• Ensure system reliability, performance, and scalability across environments.

Required Skills:

• 3.5+ years of hands-on experience in Python development.
• Strong expertise in AWS services such as EC2, Lambda, S3, RDS, IAM, CloudWatch.
• Good understanding of Terraform or other Infrastructure as Code tools.
• Proficient with Docker and container orchestration using Kubernetes.
• Experience with CI/CD tools like Jenkins or GitHub Actions.
• Strong command of SQL/MySQL and scripting with Bash/Shell.
• Experience working with external clients or in client-facing roles

.

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer or DevOps Engineer).
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Skill Set:

1) Hands-on experience using design and calculation software

2) Deep knowledge of electrical manufacturing processes

3) Understanding of electrical engineering codes and safety standards

4) Problem-solving abilities

5) Understanding on the RADAR Systems 

6) Familiarity DGAQA and CEMILAC processes

7) Develop manufacturing processes according to FAA/EASA/DGAQA/CEMILAC engineering codes and standard

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies.

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. For more details visit

www.monarchtractor.com

Monarch Tractor Electric Tractor

Monarch Tractor is the maker of the world’s first fully electric, driver-optional tractor making sustainable farming economically superior.

www.monarchtractor.com

Requirements and skills:

· 3+ Years of software development experience

· Strong in data structures and algorithms

· Solid understanding of Linux development environment and systems

· Expert level knowledge of Python along with frameworks some application framework

· Prior experience with WebRTC and video streaming protocols like RTMP, RTP and payloads

· Prior experience of h264, h265, vp8, vp9 and av1 encoders and decoders

· Prior experience with GStreamer pipelines

· Knowledge of C++ and proxy servers such as NGNIX is an added advantage

· Proficient in writing unit test cases using the Pytest framework.

· Expert level knowledge of SQL databases like MySQL

· Understanding of microservices architecture

· Knowledge of AWS cloud services like EC2, S3, Lambda etc.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

With millions of transactions each month, Animall is one of the world’s fastest-growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission

• Work with product managers to find solutions to critical problems, face internal customers, and create requirements.
• Triage and fix critical issues that arise in the field that affect our core product.
• Manage git repositories, pull requests, and review code.
• Communicate properly & promptly with all stakeholders.
• Build a proof-of-concept for new products from scratch.
• Optimize, clean up, and comment on the existing codebase.

• Experience working on the Android platform
• Experienced with MVVM, Kotlin Coroutines, Room and Koin or Dagger
• Experience in designing, development and REST API Integration of Android Applications using Java or Kotlin
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of Android APIs and platform capabilities (location-based capabilities within apps)
• Experience with performance tuning of Android Applications

• Experience working with web views and knowledge about best practices for web view based apps

• Solving real business needs of our internal customers using your software engineering and analytical problem-solving skills.
• You love architecting and building a robust, scalable, and highly available distributed infrastructure.
• Live and grow the Animall https://www.notion.so/Our-Culture-2ec96ec0e96b427b9187cc94cdd61b28">Culture

• A fast paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India etc.
• Very high autonomy; freedom to take risks, to experiment and to fail.You’ll collaborate with product managers and designers, data scientists and algorithm experts, even dairy farmers, to build exciting new features
• An opportunity to work on something that really matters. Check out the reviews for our app.
• Very high transparency.
• We pay top of market with excellent benefits
• Personal CFO Services with IndMoney.
• Employee assistance program- Counselling and consultation services for work and home- life topic
• Group medical insurance family floater for Employee, spouse and kids

• Developing sales strategies to draw in potential buyers or to solicit new potential customers.
• Initiating contact with potential customers through cold-calling or responding to inquiries generated from advertisements.
• Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
• Presenting product information to customers once you have identified their needs.
• Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls.
• Following up with potential customers who expressed interest but did not purchase any goods or services.
• Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.
• Collaborating with sales executives to ensure the company's goals and targets are met.

Desired Candidate Profile