Sr. SEO Performance Marketing

EXPECTATION 

Datacultr is revolutionizing the way financial institutions engage with their consumers, voice-based solutions continue to remain the main go-to solutions for these companies; consumer behavior and preferences however are evolving, add to that the complexity that various regulations governing customer communication bring.

A fresh look at voice-based solutions is needed, to drive disruptive, game changing innovation, we are seeking a dynamic and results-driven Product Manager to lead the design, development, and optimization of cloud-based communication and voice products that drive higher consumer engagement, payments and collections for the industry.

The ideal candidate will have a deep understanding of voice-based technology, cloud solutions, fintech solutions, and the unique challenges within the debt collections space. This role requires a blend of technical expertise, strategic thinking, and strong communication skills to ensure that our products meet client needs and drive impactful results.

KEY RESPONSIBILITIES

1.  Strategic Planning and Roadmap Development

• Lead the end-to-end development of cloud-based communication and voice solutions tailored for financial institutions.
• Redefine how voice technology is utilized in the fintech space by creating innovative, user-centric products that address evolving consumer behaviors and regulatory complexities.
• Create, own, and communicate a detailed product roadmap with clearly defined objectives, timelines, and priorities.
• Ensure alignment of the product roadmap with business goals and market opportunities.

2.  Product Development and Delivery

• Collaborate with engineering, design, and operations teams to define product requirements and specifications.
• Prioritize features, improvements, and bug fixes to optimize the platform's functionality and user experience.
• Develop communication tools that optimize engagement, drive higher payment conversions, and streamline debt collection processes.
• Leverage expertise in voice-based technologies to design solutions that resonate with consumer preferences, ensuring seamless user experiences.
• Integrate advanced AI and cloud capabilities to enhance the performance and scalability of voice-based products.
• Ensure seamless integration with existing fintech platforms, CRMs, and customer communication systems.
• Collaborate with data science teams to implement predictive analytics for optimizing customer interactions.
• Manage the entire product lifecycle, from concept to launch and beyond, ensuring timely delivery of milestones.

3.  Stakeholder Management and Communication

• Serve as the primary point of contact between product, engineering, marketing, and sales teams.
• Clearly articulate the value proposition of new features and updates to internal and external stakeholders.
• Provide regular updates on product performance, upcoming releases, and strategic initiatives to leadership.

4.   Performance Monitoring and Optimization

• Define and track key performance indicators (KPIs) to measure the success of the platform.
• Leverage data analytics and user feedback to drive continuous product improvement.
• Identify and resolve bottlenecks, ensuring a smooth user experience and operational efficiency.

KEY REQUIREMENT -

Educational Background

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).

Experience

• 5+ years of product management experience, preferably in voice technology, cloud-based solutions, or fintech.
• Proven track record of delivering innovative, high-impact products in fast-paced, competitive markets.
• Experience of working in the financial services or debt collections space is a significant advantage.

Technical Expertise

• Deep understanding of voice-based technologies, cloud platforms in the space, and AI-driven solutions.
• Proficiency with product management tools such as JIRA and Confluence platforms.
• Familiarity with regulatory requirements governing consumer communication in the financial industry.

Job Description:

• This is BPO Night shift job (US Voice process) in Nagercoil.

• This is purely night shift with fix saturday sunday off .

• This is not sales or tele marketing, it is to help the US citizens .

• It is work from office only. with salary range 15000 to 25000 per month along with unlimited incentives based on leads that you generate.(per lead you get Rs 500)

Responsibilities:

• Handle outbound calls to international customers.

• This is US Government project that you will be working on where you get the details of customers and complete the further process.

• Maintain accurate and detailed records of customer interactions and transactions.

• Collaborate with team members to achieve individual and team goals.

• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• Freshers and Experienced both can apply.

• Excellent communication skills / Fluency in English.

• Ensure Timely& Professional Responses to all queries.

• Strong ability to multitask and take fast decisions independently.

• Night shift only.(7.30 PM to 4.30 AM.)

Benefits:

• Competitive salary + incentives.

• After shift Drop facility for females only.

• ESI, PF, and insurance benefits

Excellent communication with good typing skills.

• Generate leads and establish contact with businesses that may be interested in our products or services through cold calling, email outreach, networking, and referrals
• Schedule and conduct meetings with potential clients to present products or services 
• Follow up with leads and existing clients to provide more information, address concerns, and nurture the relationship

Qualifications & Skills

• Proven track record in delivering Data Governance Solutions to a large enterprise
• Knowledge experience in data governance frameworks, formulating data governance policy, standards and processes
• Experience in program management and managing cross functional stakeholders from senior leadership to project manager level
• Experience in leading a team of data governance business analysts
• Experience in data governance tools like Informatica Data Quality, Enterprise Data Catalog, Axon, Collibra
• Experience in metadata management, master and reference data management, data quality and data governance

 Position holder will be an individual contributor

 Build and manage productive, professional relationships with clients

using telephonic and/or video conversations

 Ensure clients are using and deriving benefit from IndiaMART

 Ensure products/services in client’s e-catalog are accurately defined

 Maximize revenue by upselling other services and achieve

fortnightly, monthly client retention and revenue targets

 Systematic follow-up and time-bound closures

 Prompt resolution of complaints

 Daily 10-15 meaningful telephone/video calls with clients

Job Responsibilities:

• Creating website layout/user interface by using standard HTML/CSS practices.

• Developing websites that are responsive, cross-browser compatible.

• Designing and managing the website back-end including database and server integration.

• Generating WordPress themes and plugins.

• Conducting website performance tests.

• Troubleshooting content issues.

• Conducting WordPress training with the client.

• Estimating development timings for individual tasks and new site builds.

• Co-ordinating with web designers to match visual design intent.

• Knowledge of code versioning tools like GIT.

• Working with debugging tools.

• Monitoring, reviewing and revising the performance of the live website.

Required Skills:

• Ability to build websites from scratch using WordPress.

• Proven experience in woo-commerce & supported plugins.

• Knowledge in creating website layout/user interface by using HTML, CSS, jQuery, JavaScript, PHP & MySQL.

• Good understanding of theme customization.

• Competent in creating and maintaining software documentation

• Good understanding of SEO principles and content management systems.

• Must have knowledge of database management, hosting website, email server configuration on both shared and VPS servers.

• Must be available for full time in office job in Thane.
• Must have relevant skills.