Sr. QA Automation (Cypress)

Job Summary

We are seeking an experienced ServiceNow Business Analyst with strong expertise in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC). The ideal candidate will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow IRM/GRC modules while ensuring alignment with organizational risk and compliance objectives.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for IRM/GRC processes
• Translate business requirements into functional specifications and user stories for ServiceNow implementations
• Lead workshops, requirements sessions, and stakeholder meetings
• Configure and support ServiceNow IRM/GRC modules, including:
• Policy and Compliance Management,
• Risk Management,
• Audit Management,
• Vendor Risk Management
• Work closely with developers and architects to ensure accurate implementation of requirements
• Perform gap analysis and recommend process improvements aligned with industry best practices
• Support User Acceptance Testing (UAT), including test case creation and defect management
• Maintain documentation, including BRDs, FRDs, process flows, and user guides
• Ensure data integrity, reporting accuracy, and dashboard creation within ServiceNow
• Provide ongoing support and enhancements post-implementation

Required Skills & Qualifications

• 6+ years of experience as a ServiceNow Business Analyst, with at least 4+ years in ServiceNow IRM/GRC
• Strong understanding of risk management and compliance frameworks (e.g., ISO 27001, NIST, SOX)
• Hands-on experience with ServiceNow IRM/GRC modules
• Proficiency in requirement gathering, stakeholder management, and business process mapping
• Experience working in Agile/Scrum environments
• Strong analytical, problem-solving, and communication skills
• Ability to work with cross-functional teams and manage multiple priorities

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
• Experience with integrations, reporting, and dashboards in ServiceNow
• Knowledge of ITSM processes and their alignment with GRC
• Prior consulting or client-facing experience

Key Competencies

• Stakeholder Management
• Business Analysis & Requirement Elicitation
• Risk & Compliance Domain Knowledge
• Process Improvement
• Communication & Presentation Skills

Nice to Have

• Experience with SecOps or Third-Party Risk Management
• Exposure to automation and workflow optimization within ServiceNow
• Understanding of regulatory environments across industries (BFSI, Healthcare, etc.)

📢 Job Title: VIP Product Counsellor – Domestic Telesales

📍 Location: Sakinaka, Andheri East, Mumbai – 400072

💼 Role Overview:

We are hiring energetic and passionate Telesales professionals to join our VIP India team. As a VIP Product Counsellor, you’ll be responsible for connecting with potential customers, explaining our premium services, and converting leads into paid memberships.

This is a walk-in opportunity with on-the-spot interviews and offers!

🔍 Key Responsibilities:

• Make outbound calls to potential customers and convert leads into subscriptions.
• Build rapport and maintain strong customer relationships.
• Achieve sales targets and maximize revenue through consultative selling.
• Maintain accurate records of interactions using CRM tools.

🎯 Candidate Requirements:

• Minimum Experience: 6+ months in Telesales / Collections / Voice Process (BPO preferred).
• Language Proficiency: Basic English + any regional language:
• Punjabi, Tamil, Telugu, Kannada, Bengali, Gujarati, Malayalam
• Strong communication and persuasion skills.
• Confidence in phone-based conversations and objection handling.

💰 Compensation & Benefits:

• Salary: ₹25,000 – ₹30,000 In-Hand
• Linguistic Role: Up to ₹35,000 In-Hand
• Incentives: Unlimited performance-based incentives
• Work Schedule: 10:00 AM – 7:00 PM (1 rotational weekly off)

✅ Perks:

• Spot Offers (2 Rounds of Interview on the Same Day)
• Excellent incentives & recognition structure
• Growth-oriented career path in one of India’s leading matchmaking platforms
• Professional work environment at a reputed brand

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
• 
  

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

• Designing and developing user interfaces using angular best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for Angular projects-

• Conducting keyword research using dedicated software, and generating new keyword ideas.
• Analyzing website and social media pages, then making recommendations for improvement.
• Monitoring website traffic, search results, and developing strategies.
• Generating content ideas and delegating these to the team.
• Overseeing content creation and offering suggestions.
• Updating outdated content.
• Optimizing pages for desktop, tablet, and mobile use.
• Developing link-building strategies.
• Managing paid search campaigns.
• Keeping up to date with new trends and best SEO practices.

• BSc in marketing or similar.
• HTML and JavaScript experience.
• Previous experience in a similar role would be advantageous.
• Excellent written, verbal, and analytical skills.
• Experience with Google Analytics.
• Great customer service and interpersonal skills.
• Ability to follow specifications.
• Ability to work under pressure.

Job Description

Designation  :  ASP.Net Developer

Experience    :  2 to 4 Years

Technical Skill

• Asp.net
• C#
• MVC
• Ajax
• JQuery
• JavaScript
• HTML
• Bootstrap
• SQL
• Stored procedure sql server

Required Skill Set

• Good Experience in dynamic web page creation in ASP. Net .
• Ability to work individually, or in a team
• Excellent Problem solving skills with innovative and proactive approach
• Detailed oriented Broad experience with. NET Framework in developing web based applications
• Strong debugging skills, must be able to work independently with minimal guidance.
• Design, code, test, debug and document software according to the functional requirements.
• Experience in writing web applications using ASP.net MVC 4.0/4.5, Entity Framework, SQL Server 2008/12
• Experience in Java script, AJAX and JQuery
• Experience on Web API is preferred
• Sound knowledge of SQL Server 2008/12 relational database concepts, SQL simple/complex queries and writing stored procedures etc.

Job Description - Product manager

Experience - 1 - 3 years

Job Location - Vashi, Navi Mumbai

Skills Required - Product Management, Product Strategy, Product development, Business Analysis, Agile/Scrum, Product Lifecycle Management (PLM)

Role description: Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

Key responsibilities:

· Lead a development team to implement product changes while working collaboratively with multiple stakeholders like Design, Sales, Operations & Management.

· Analyze data to derive product & business insights and use them to strategize changes.

· Analyze data to derive product & business insights and use them to strategize changes.

· Iteratively improve on the product by running tests.

· Be responsible for prioritization of features based on an assessment of business impact & effort.

· Report findings & periodic reviews with Management.

· The ideal candidate would have the following qualities Understanding and experience of Digital Product Development Life Cycle.

· Excellent business analysis & problem-solving skills.

· Result-driven, goal-oriented work ethic.

· Customer empathy, ability to think from the user's point of view.

· Excellent written and verbal communication, including technical writing skills.

· Understanding of technology and exposure to software coding.

· Experience in Business Requirement Specification documentation/product backlog (Epics, User stories).

· Experience of working in an agile environment is preferred.

· Understanding of user experience (UI/UX).

· Product development experience including experience in digital product building/tech delivery is preferred.

About the Company CarWale is India's largest auto media company. CarWale has always strived to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars. Our mission is to bring joy and delight into car buying and ownership. To achieve this goal, we aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with. Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media