Google Analytics- Create & Manage dashboards on various Mobile & web tools like Clevertap, Branch, Google Analytics, Zoho Page Sense, Firebase, and other data tools that marketing and product teams use on a daily basis.
- Create richer & holistic (collating multiple data sources/platforms) dashboards and reports on Tableau & Metabase for Product, Marketing & Business teams.
- Improve dashboards & set up alert systems on Sentry, Firebase, GA for product & technology teams to timely catch fatal crashes, errors.
Deliver data-backed insights & periodic analysis reports
- Perform deep data analysis to identify issues, trends, opportunities, and improvements possible in Acquisition, Activation, Transactions, Conversion Ratios & other driving product metrics. Present findings to product, marketing, and business stakeholders.
- Perform analysis to assess the success of ongoing product initiatives, provide insights to product managers & designers to iterate product features and flows.
- Create & Track product and marketing funnels to identify growth opportunities and problem areas. Collaborate with PMs and Designers to discover underlying reasons for drop points. Analyze Funnel, Cohort, Trends, LTV, DAU, MAU, Retention & user behavior using data & help teams make data-driven decisions.
Define measurement & success criteria for experiments, new features, and A/B tests.
- Collaborate with Product Manager to design, execute and analyze A/B tests, define target KPIs & control segments.
- Help Product Managers define success criteria and measurement standards for new features and product offerings.
- Ensure technical setup is there to MONITOR important KPIs and collect custom events data. Define custom events & properties to be tracked on Clevertap, GA, Zoho Page Sense.
Drive increased engagement & retention using Clevertap
- Define AARRR KPIs and Optimize them with CT multi-channel journeys by continuously performing A/B tests.
- Create detailed and diverse user segments to identify high, medium & low activity cohorts. Create strategies to increase the size of high-activity cohorts.
- Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.
Manage, Mentor & lead Product Analytics
- Act as an Analytics Subject Matter Expert in the team. Train, hire, and manage a team of analysts. Setup collaborative processes & management practices to help teams achieve important analytics goals.
- Assist the Product stakeholders to make data-driven decisions to achieve short and long-term goals relating to product growth.
- Collaborate & hire analysts to improve the overall product analysis capabilities.
- Research and be updated with upcoming technologies and trends in digital product analytics.
Experience
- Bachelor’s Degree in Computer Science, Engineering or any other related field.
- 4+ years of experience in mobile/web application analytics, business analytics, must have led or managed a team before.
Technical Skills
- In-depth knowledge & hands-on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.
- Expertise in dash-boarding tools like Tableau, Metabase, and Excel.
- Experience with data warehousing concepts and ETL development and tools
- Fetching and manipulating large data sets using SQL / Hive.
- Analyzing and visualizing large data sets: R / python.
Soft Skills
- Ability to prioritize and manage multiple milestones and projects efficiently.
- Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
- Detail-oriented, advanced problem-solving skills with customer-centric approach.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
- You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company
- You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees
- You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals
- You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team
Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.
Appitsimple is an organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.
Check: Software Suggest: https://www.softwaresuggest.com/
Established in 2014, SoftwareSuggest helps discover top Business Software & Service Providers. It just so happens to be the largest privately-held platform of its kind in India and the fastest-growing one.
Here, at SoftwareSuggest, we list, review, compare and provide free consultations for business software and services. Our goal is to match your business needs with the right software.
-Monthly traffic of over 300000 unique visitors
-12794 software listed across 425 categories
-357,551 businesses (and counting!) have used SoftwareSuggest to find the perfect software for their exact requirement
Job Description
We are looking for an experienced and knowledgeable SEO (Search Engine Optimization) Manager to join our Marketing team! As an SEO Manager, you will be responsible for planning, implementing, and managing our SEO strategy. As our online presence is extremely important for the success of the business, your position will play a huge role in driving our business' growth and success
-Plan, develop and implement our SEO strategy
-Work towards organic search optimization and ROI maximization
-Regularly perform thorough keywords research
-Identify key SEO KPIs
-Monitor redirects, click rate, bounce rate, and other KPIs
-Prepare and present reports regularly
-Identify our buyer persona to better target identified audiences
-Identify problems and deficiencies and implement solutions in a timely manner
-Suggest improvements in process and productivity optimization
-Collaborate with web developers and marketing team
-Stay up to date with the latest SEO and digital marketing latest trends and best practices
SEO Manager requirements and qualifications
-5 years of experience as SEO Manager or similar role
-5 years of experience in planning and implementing a successful SEO strategy
-Proven success in SEO
-3 years of experience in web analytics, marketing, and business development
-Expertise in A/B and other testing methods
-In-depth knowledge of research principles and methods and experience in analyzing data
-Sense of ownership and pride in your performance and its impact on the company’s success
-Critical thinker and problem-solving skills
-Team player
-Good time-management skills
-Great interpersonal and communication skills
.NET
C#Responsibilities
> Contribute to code and solutions based on your previous training and referencing help, manuals, or other resources on your own
> Demonstrate excellent communication skills and effective collaboration in a team-oriented environment
> Stay updated with new technologies and concepts
> Exhibit excellent time management skills and ability to prioritize
> Translate customer and business needs to technical solutions
Required skills
> Excellent coding and debugging skills in C#
> Basic knowledge in http://ASP.NET">ASP.NET, Windows Service, and Web API
> Familiarity with UI development using WPF
> Understanding of Design patterns and object-oriented programing
> Good understanding of relational databases and SQL queries
> Familiarity with version control software like Git
> Have development experience in Windows-based environment
Good to have skills
> Modern C++, Templates, v11 new features etc
.NETResponsibilities:
- Design and implement product features that are secure, scalable, robust, and easy to implement and maintain.
- Technically lead self-organizing Agile teams.
- Plan and identify solutions and risks within the assigned team.
- Be responsible for implementing features, provide bug fixes, reviewing code quality, reviewing the design to ensure they work well at cloud scale.
- Take pride in ownership in design and product features delivered.
Skills and Qualifications:
- Exp - 2 yrs to 10 yrs
- Strong experience in developing enterprise web applications.
- Expertise on the Microsoft technology stack (http://asp.net/">ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server).
- Good knowledge of Client side scripting – JavaScript and JQuery, Kendo.
- Knowledge of design patterns is required.
- Ability to deliver software and artefacts independently.
- Ability to mentor technical teams and evaluate software artefacts.
- Ability to communicate with technical experts as well as functional teams.
- Ability to propose solutions for design and architecture.
- Demonstrated experience in complex software troubleshooting techniques.
- Experience in Product Engineering is desirable.
- Exposure to Windows Azure is an added advantage.
NodeJS (Node.js)
MongoDB
Express- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
NodeJS (Node.js)
React.js
Amazon Web Services (AWS)
Javascript**Requirements**
- 3-5 years experience in backend development, preferably on JavaScript
- Experience in JS based frameworks such as NodeJS, ReactJS, TypeScript
- Solid understanding of OOPS , RDBMS , NoSQl databases and concepts
- Familiar with building web applications and hosting.
- Should be aware of Unix based OSes, and be able to manage command line scripting and other shell commands.
- Exposure to cloud service SDKs and hosting on platforms such as AWS or Azure
- Conversant with standard enterprise Design patterns.
- Practices to keep the code DRY(dont repeat yourself) and readable.
- Experience working with third-party integration tools and platforms
- Strong familiarity with source control systems
NodeJS (Node.js)JavascriptMongoDBExpressWe are looking for a Node.js Developer who has experience building back-end services and managing data exchange between the server and user-facing applications. Responsibilities will include the development of back-end micro-services, maintaining the best possible performance for micro-service, quality and responsiveness of the application. You will work closely with the front-end developers in order to implement their components into the application.
Company Details
At Hipla we are building the future of smart, connected, secure workspaces. Sentinel is our
flagship futuristic visitor management system that eliminates manual, unstructured, insecure,
fragmented paperwork cuts through slow-moving, archaic procedures for setting up a business appointment and improves the visitor experience for both organizations and visitors.
Our Tech Stack
Hipla works with stack is made up of React, Node.js, Python, PostgreSQL with AWS as the cloud provider
Experience Required
3 to 7 years
Job Responsibilities
- Writing reusable, testable, and efficient code
- Responsible for entire product lifecycle from concept to deployment
- Design and implementation of low-latency, high-availability, and performant applications
- Integration of user-facing elements developed by front-end developers with server-side logic
- Implementation of security and data protection
- Integration of data storage solutions
Skills & Qualifications Required
- 3+ years experience in building micro-services using Node.js
- Expert in SQL querying with Mysql/PostgreSQL and ORM (Object Relational Mapper) libraries like TypeORM.
- Able to integrate multiple data sources and databases into one system
- Good understanding of server-side templating languages
- Understanding of accessibility and security compliance
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Understanding of fundamental design principles behind a scalable application
- Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
- Able to create database schemas that represent and support business processes
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools such as Git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon