International BPO Executive

• Strong Product Designer profile, with both UI and UX works for B2C Products
• Mandatory (Experience 1) - Must have a 3+ YOE in end-to-end Product Design, including UX work like UX Research, User Persona, Workflows
• Mandatory (Experience 2) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes
• Mandatory (Portfolio) - Must have a strong portfolio of UI/UX of Good B2C products. Portfolio must show detailed case studies including Wireframing, Prototype, Interaction Design and Visual Designs
• Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

Preferred

• Preferred (Company) – Product Companies

Key Responsibilities: Subject Matter Knowledge

● Detailed understanding of various standards and frameworks in information security, cybersecurity, business continuity, privacy, regulatory compliance requirements for various industries (such as ISO 27001, NIST Cybersecurity Framework, ISO 22301, SEBI, RBI, IRDA,, GDPR, CCPA (Data Privacy Regulations)

● Knowledge of Security Domains: Familiarity with key areas of cybersecurity,

including:

○ Network Security (Firewalls, IDS/IPS, VPNs)

○ Cloud Security (AWS, Azure, GCP security principles, container security)

○ Application Security / DevSecOps (Secure coding practices, SAST/DAST)

○ New emerging technologies landscape

○ Identity and Access Management (IAM) (Authentication, authorization,

privileged access)

○ Endpoint Security (Antivirus, EDR, mobile device management)

● Threat Landscape Awareness: Staying current with common attack vectors (e.g.,phishing, ransomware, zero-day exploits), threat actors, and cybersecurity trends.

● Incident Response (IR) Lifecycle: Knowledge of the stages of incident response

(Preparation, Detection, Containment, Eradication, Recovery, Lessons Learned) to manage projects that improve IR capabilities or even help coordinate during a crisis.

● Read, research, build templates and deliverables specific to customer or general templates for the work at hand

Project Lifecycle Management & Ownership:

● Accountable for overall project success, client relationships, profitability, and meeting strategic objectives.

● Primary escalation point for key client stakeholders; building and nurturing

long-term client relationships; identifying new business opportunities.

● Develop project plans, including weekly activity schedules/Sprint planning, ensuring

alignment with project goals and client expectations.

● Monitors overall project timelines; milestones, tracks and ensure billing, address resource conflicts across projects.

Communication & Stakeholder Management:

● Serve as the primary point of contact for the client, maintaining a professional and collaborative relationship throughout the project duration.

● Lead periodic client and internal project calls, communicating progress, identifying

day-to-day issues, and driving resolutions.

● Promptly identify, highlight, and escalate any project challenges, hindrances, or potential delays in milestones to the Management and client, proposing solutions where possible.

Team Leadership & Mentorship:

● Actively mentor and guide consultants working on the project.

● Clearly define and align consultants on their respective tasks, setting precise expectations for quality, timeliness, and output.

● Regularly obtain updates from consultants, providing feedback and directing them for task completion.

PreSales and Business Development

● Actively participates in pre-sales, proposal development, and identifying new business within existing accounts.

● Helps organization ideate new services and business lines

Qualifications:

● Bachelor’s degree in IT, Computer Science, Cybersecurity, or a related field.

● Certiications such as CISA, CISSP, CISM, CEH,etc.

● Good communication skills and a willingness to learn.

What We Look For:

● Strong written and verbal communication skills.

● Expert-level knowledge of the Information Security industry, with a deep and current

understanding of relevant frameworks, threats, and trends.

● Ability to learn and fit into our company culture.

● Proven track record in client relationship management, business development, and pre-sales.

Why Join Us?

● Work with experienced professionals in cybersecurity.

● Enjoy continuous learning and growth in a supportive environment.

Purpose of Job:

Responsible for drawing insights from many sources of data to answer important business
questions and help the organization make better use of data in their daily activities.

Job Responsibilities:

We are looking for a smart and experienced Data Engineer 1 who can work with a senior
manager to
⮚ Build DevOps solutions and CICD pipelines for code deployment
⮚ Build unit test cases for APIs and Code in Python
⮚ Manage AWS resources including EC2, RDS, Cloud Watch, Amazon Aurora etc.
⮚ Build and deliver high quality data architecture and pipelines to support business
and reporting needs
⮚ Deliver on data architecture projects and implementation of next generation BI
solutions
⮚ Interface with other teams to extract, transform, and load data from a wide variety
of data sources
Qualifications:
Education: MS/MTech/Btech graduates or equivalent with focus on data science and
quantitative fields (CS, Eng, Math, Eco)
Work Experience: Proven 1+ years of experience in data mining (SQL, ETL, data
warehouse, etc.) and using SQL databases

Skills
Technical Skills
⮚ Proficient in Python and SQL. Familiarity with statistics or analytical techniques
⮚ Data Warehousing Experience with Big Data Technologies (Hadoop, Hive,
Hbase, Pig, Spark, etc.)
⮚ Working knowledge of tools and utilities - AWS, DevOps with Git, Selenium,
Postman, Airflow, PySpark
Soft Skills
⮚ Deep Curiosity and Humility
⮚ Excellent storyteller and communicator
⮚ Design Thinking

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

• Actively work with Product Managers to scope out and plan projects
• Be actively involved in hiring and growing our engineering team
• Plan and organize sprints with a highly ambitious group of engineers
• Actively work with engineers helping them break roadblocks throughout the sprints
• Involved in building and reviewing Project Architecture
• Actively review Code, Product and API Specifications
• Develop engineers on the team and help them advance in their careers
• Care about agility as much you care about scalability and availability
• Build and help us evolve our culture
• Teams at Our Company is expected to be comfortable working across the stack, delivering new features and products from start to finish
• Most products are Ruby on Rails applications with ReactJS frontends. We have PostgreSQL for most of our storage, and everything is hosted on AWS

• Clear and influential in both, writing and person
• Being a role model for the team
• Bringing-in the experience of building and scaling system to 100x
• Programming expert - help team resolve programming related issues as quickly as possible and introduce the team to better ways of building products.

• Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Us.
• Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL
• Our Company is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!
• Working here translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
• Our company has been awarded as the most Disruptive Procurement Startup of the year - 2017
• Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
• The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce

Software Development Engineer II

Do you want to be part of team building Amazon.in space ? Are you passionate to build highly scalable systems ?
LocalFinds team is building multiple capabilities that are relevant to customers in India. This is a rare opportunity to be part of a team that will be responsible for building a successful, sustainable and strategic business for Amazon.in

As an engineer, you will help with the , implementation, and launch of many key product features. You will get an opportunity to work on the wide range of technologies (including AWS Elastic Search, Lambda, ECS, EDP, SQS, Dynamo DB, Slapshot, Herd, Horizonte etc.) and apply new technologies for solving customer problems. You will have an influence on defining product features, drive operational excellence, and spearhead the best practices that enable a quality product. You will get to work with highly skilled and motivated engineers who are already contributing to building high-scale and high-available systems.

If you are looking for an opportunity to work on world-leading technologies and would like to build creative technology solutions that positively impact hundreds of millions of customers, and relish large ownership and diverse technologies, join our team today!

As an engineer you will be responsible for:
• Ownership of product/feature -to- for all phases from the development to the production.
• Ensuring the developed features are scalable and highly available with no quality concerns.
• Work closely with senior engineers for refining the and implementation.
• Management and execution against project plans and delivery commitments.
• Assist directly and indirectly in the continual hiring and development of technical talent.
• Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts.
• Contribute intellectual property through patents.

The ideal candidate is a passionate engineer about delivering experiences that delight customers and creating solutions that are robust. He/she should be able to commit and own the deliveries -to-.

Tech_SDE

• Product development-oriented: leading the architecture and design of a multi-tenant, cloud-native platform that hosts the IoT and Analytics apps architecting integration engine with connectors to handle and consume structured and unstructured data from different sources (customers ERP systems, external meta-data, etc) designing frameworks to support Big Data Analytics and real-time actionability based on predictive ML models driving the development of company's IoT platform dashboard and mobile applications with support from UX consultant.
• Internal team-oriented: building and a mentoring team of software developers planning and managing project timelines towards meeting roadmap goals and customer deliverables driving the team towards a test-driven and documented codebase.
• Customer-facing: work with customer's technical team to understand requirements architect and draft solution proposals integrate with customers' existing systems.

Requirements:

• Customer experience-related software development projects.
• In-depth knowledge and hands-on experience of time-series (relational or NoSQL-based) databases.
• Experience in integrating multiple Big Data solutions and legacy database systems.
• Experience in designing high volume data chains, i.e. messaging queues, streaming, processing large amounts of structured and unstructured data for IoT eco-system.
• Hands-on experience with enterprise application frameworks like spring/apache software integration web services (SOAP/RESTful), ESB SDLC tools (Git, Automated Testing Frameworks) cloud platforms (Azure, AWS), and containers (Docker, Kubernetes).
• Experience in building Big Data, AI, Machine Learning analytics pipelines.
• Familiarity with security requirements in IoT space & wireless sensor networks is a plus.