International BPO Executive
1 - 3 yrs
₹2L - ₹4L / yr
Anand
Skills
English Proficiency
Customer Support
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Step-1 Video Assessment
Responsibilities
Communicate with customers via phone/email/chat.
Provide knowledgeable answers to questions about product, pricing, and availability
Work with internal departments to meet customers needs
Data entry in various platforms
Qualifications
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Fluent English Must
Job Location: Anand
Night Shift Only. Please do not apply if you are not comfortable with the night shift.
- Job Types: Full-time, Regular / Permanent
Salary : No bar for the right candidate
Benefits:
• Commuter assistance
• Flexible schedule
• Food allowance
• Health insurance
Schedule:
• Flexible shift
• Night shift
• Rotational shift
Supplemental Pay:
• Commission pay
• Overtime pay
• Performance bonus
There are 3 stages of interview.
Step 1-Video Assessment
Step 2-Live Assessment
Step 3-Speech & Communications Training
Step-1 Video Assessment
Candidates send a 1.5 video recording -30 seconds self-introduction -30 second work experience -30 second skills and achievement.
Instructions when creating the video:
1. The candidate must wear decent clothing, good enough to represent your center – e.g. smart casual/formal/office attire). 2. The area where they will shoot their video must be well-lit.
3. The background must be solid white (or any light-colored background). Clothes hanging, scattered toys and/or kitchen utensils, and the likes do not depict professionalism 4. The candidate must face the front looking directly at the camera showing the full face (see below)
5. The environment must be free from any non-work-related noise (cats meowing, dogs barking, roosters crowing, children playing, people shouting, neighbors singing, things banging, loud vehicles passing by or honking, and the likes) 6. The delivery must be spontaneous and must not be obviously reading. 7. Check for humming noise brought about by poor wiring
ASSESSMENT PARAMETERS
Verb Tenses – the right use of verb tenses to indicate the time, and sometimes the continuation or completeness, of an action or state concerning the time of speech Subject –
Verb Agreement - refers to the fact that the subject and verb in a sentence must agree in number Others – includes rightful usage of pronouns; pronoun disagreement/misplacement; usage of double negative; use of two comparatives/superlatives together; use of “ME” vs “I”, etc.
Tone of Voice – refers to the tone and quality of the agent’s voice concerning Call Center quality Clarity in Speech – fillers; broken sentences; pacing/speed delivery;
Vocabulary – rightful choice of words; Regional Influence – noticeable regional accent
Comprehension Skills – Understanding & following Instructions; understanding the questions or topics and providing an answer related to it Train of Thought – thought repetition; the chronology of delivery of ideas; Ability to Express or Convey a Message Across – the ability to create a sensible idea across
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