International BPO Executive

at Genius Placement Service

International BPO Executive

Genius Placement Service

Company

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International BPO Executive

at Genius Placement Service

Posted by Muskan Keshvani

1 - 3 yrs

₹2L - ₹4L / yr

Anand

Skills

English Proficiency

Customer Support

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Communicate with customers via phone/email/chat.

Provide knowledgeable answers to questions about product, pricing, and availability

Work with internal departments to meet customers needs

Data entry in various platforms

Qualifications

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

Fluent English Must

Job Location: Anand

Night Shift Only. Please do not apply if you are not comfortable with the night shift.

Job Types: Full-time, Regular / Permanent
Salary : No bar for the right candidate

Benefits:

• Commuter assistance

• Flexible schedule

• Food allowance

• Health insurance

Schedule:

• Flexible shift

• Night shift

• Rotational shift

Supplemental Pay:

• Commission pay

• Overtime pay

• Performance bonus

There are 3 stages of interview.

Step 1-Video Assessment

Step 2-Live Assessment

Step 3-Speech & Communications Training

Step-1 Video Assessment

Candidates send a 1.5 video recording -30 seconds self-introduction -30 second work experience -30 second skills and achievement.

Instructions when creating the video:

1. The candidate must wear decent clothing, good enough to represent your center – e.g. smart casual/formal/office attire). 2. The area where they will shoot their video must be well-lit.

3. The background must be solid white (or any light-colored background). Clothes hanging, scattered toys and/or kitchen utensils, and the likes do not depict professionalism 4. The candidate must face the front looking directly at the camera showing the full face (see below)

5. The environment must be free from any non-work-related noise (cats meowing, dogs barking, roosters crowing, children playing, people shouting, neighbors singing, things banging, loud vehicles passing by or honking, and the likes) 6. The delivery must be spontaneous and must not be obviously reading. 7. Check for humming noise brought about by poor wiring

ASSESSMENT PARAMETERS

Verb Tenses – the right use of verb tenses to indicate the time, and sometimes the continuation or completeness, of an action or state concerning the time of speech Subject –

Verb Agreement - refers to the fact that the subject and verb in a sentence must agree in number Others – includes rightful usage of pronouns; pronoun disagreement/misplacement; usage of double negative; use of two comparatives/superlatives together; use of “ME” vs “I”, etc.

Tone of Voice – refers to the tone and quality of the agent’s voice concerning Call Center quality Clarity in Speech – fillers; broken sentences; pacing/speed delivery;

Vocabulary – rightful choice of words; Regional Influence – noticeable regional accent

Comprehension Skills – Understanding & following Instructions; understanding the questions or topics and providing an answer related to it Train of Thought – thought repetition; the chronology of delivery of ideas; Ability to Express or Convey a Message Across – the ability to create a sensible idea across

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Communicate with customers via phone/email/chat.

Provide knowledgeable answers to questions about product, pricing, and availability

Work with internal departments to meet customers needs

Data entry in various platforms

Qualifications

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

Fluent English Must

Job Location: Anand

Night Shift Only. Please do not apply if you are not comfortable with the night shift.

Job Types: Full-time, Regular / Permanent
Salary : No bar for the right candidate

Benefits:

• Commuter assistance

• Flexible schedule

• Food allowance

• Health insurance

Schedule:

• Flexible shift

• Night shift

• Rotational shift

Supplemental Pay:

• Commission pay

• Overtime pay

• Performance bonus

There are 3 stages of interview.

Step 1-Video Assessment

Step 2-Live Assessment

Step 3-Speech & Communications Training

Step-1 Video Assessment

Candidates send a 1.5 video recording -30 seconds self-introduction -30 second work experience -30 second skills and achievement.

Instructions when creating the video:

1. The candidate must wear decent clothing, good enough to represent your center – e.g. smart casual/formal/office attire). 2. The area where they will shoot their video must be well-lit.

ASSESSMENT PARAMETERS

Verb Tenses – the right use of verb tenses to indicate the time, and sometimes the continuation or completeness, of an action or state concerning the time of speech Subject –

Tone of Voice – refers to the tone and quality of the agent’s voice concerning Call Center quality Clarity in Speech – fillers; broken sentences; pacing/speed delivery;

Vocabulary – rightful choice of words; Regional Influence – noticeable regional accent

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Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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About Genius Placement Service

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Muskan Keshvani

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