Sr Hadoop Operations Engineer

1. Will be responsible for running manpower staffing solution like temporary and permanent staffing solution with Revenue Generation Model.

2. Will be accountable for creating and signing up agreements with clients.

3. Should handle existing client and adding new clients for our Manpower staffing service.

4. Recruitment for Clients requirements and Inhouse requirements should be executed effectively.

5. Should execute HR Generalist role ( Recruitment, Appointing Process, Induction, HR policy and process creation, Attrition,Training the team, Appraisal, Disciplinary action.

6. Should Manage the Team efficiently.

7. Responsible in training and grooming juniors.

8. Maintainance or process, reports are mandatory.

KRA

*Profit Generation Through Running Manpower consulting vertical (Staffing solution ) and Training Candidates in HR End to End Process.

*Always Clients expectations should be exceeded

*HR Generalist complete Process to be handled efficiently

Roles & Responsibilities:

 3+ years of experience developing mobile apps.  Experiencing fine tuning applications to improve performance and memory utilization.  Thorough understanding of iOS development for iPhone, iPod Touch, and iPad devices.  Experience of design and development of iOS applications, preferably in an Enterprise setting  Proficient with Xcode, Objective-C, and Cocoa Touch  Experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc.  String knowledge in Restful, SOAP APIs to connect iOS applications to back-end services  Strong knowledge of Storyboard, Autolayout, ARC.  Experience of design and development of iOS applications, preferably in an Enterprise setting  Proficient with Xcode, Objective-C, and Cocoa Touch.  experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc  Experience with offline storage, threading, multitasking, and performance and memory tuning with  tools  (such as Instruments).  Understanding of Apple’s design principles and interface guidelines  Knowledge of low-level C-based libraries is preferred  Knowledge of Graph APIs is preferred.  Familiarity with cloud message APIs, Local and push notifications  Proficient understanding of code versioning tools (such as Git, TFS or SVN)  Familiarity with continuous integration.

Candidate Required:

 Excellent communication skills  Be an effective Team Leader and should be able to handle and lead a team with effective delegation.  Proficient in mobile app UI development and best practices  Ability to understand that business needs may shift your priorities and adjust accordingly  Exceptional written and oral communication skills.  Exceptional interpersonal skills, with a focus on listening and questioning skills.  Proven analytical and problem-solving abilities.  Ability to effectively prioritize and execute tasks in a high-pressure environment.

About ITLH:

ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore.  ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the programme and have been successfully placed in several MNC's.

How will we help you grow?

By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready. 

We believe in a healthy and growing working culture that you would love to be a part of. 

Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.

Responsibilities : 

• Create data visualization tools, libraries, and reusable code for prospects
• Integrate designs and wireframes within the application code
• Leverage the inbuilt React toolkit for creating frontend features
• Monitor interaction of users and convert them into insightful information
• Write application interface code with JavaScript
• Enhance application performance with constant monitoring
• Good understanding of CSS libraries, GIT, Sigma, Adobe XD etc.
• Constant interaction with other developer teams and design teams to discuss UI ideas.

Requirements :

• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms and JSX.
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc.
• Preceding experience with ReactJS workflows like Flux, Redux, Create React App, data structure libraries.
• Willingness to learn modern-day tools and processes.
• Good problem-solving, troubleshooting skills.
• Creativity and accountability.

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

At Testing Ground, we are looking for a person who is highly passionate about technology and automation with a focus on value-driven deliverables, wants to work, learn, and expand their capability into the start-up domain.

This role is a great fit for someone who enjoys technology, project management, process improvement, and fast pace environment.

Apply to the link below and get in touch with now!

SKILLS REQUIRED (BACKEND ENGINEER)

• A person should have a sense of ownership, hold accountability for the task allocated with a data and results-driven attitude
• Have Knack over the bigger picture while building the technology with a keen eye over the minute details
• Proficient knowledge of Backend Programming language/framework and Security Compliance
• Must be experienced in designing and building Video Platforms with live streaming features
• A person with a growth mindset, who demonstrate strong initiative for building up your own skills
• In the ability to take existing models and best practices and adapt them to our environment
• Must know agile Data Analytics tools and cloud technology with back end integration
• Must know multiple systems, servers, data sources, analytics, and management with an ability to design dashboard with plugins

ROLES AND RESPONSIBILITIES

• Build and Design models from scratch and help product managers and stakeholders understand results
• Integration of user-facing elements developed by front-end developers with server-side logic
• Design, implement and optimize the application for maximum speed and scalability
• Management of hosting environment, Data migration, transformation, and scripting
• Streamline the process, ensuring integration and deployment of AI-driven models
• Set up and manage production infrastructure with the implementation of data storage solutions
• Help business stakeholders understand the limitations and consequences of various alternatives when planning
• Design Video making platform with a live streaming technology solution to integrate it with product
• Build data ingest and data transformation infrastructure
• Suggest creative and noble ideas to design a disruptive technology solution

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

A high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture which has an agile team with a growth mindset