Sr Hadoop Operations Engineer

Job Description

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. 

Key Responsibilities 

Customer Engagement & Support 

• Provide first-level support to customers during onboarding, implementation, and post-implementation stages. 
• Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. 

Product Understanding & Troubleshooting 

• Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. 
• Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. 

Documentation & Process Adherence 

• Maintain detailed records of customer interactions and resolutions using internal tools. 
• Follow defined processes for issue tracking, escalation, and communication.  

Internal Collaboration 

• Work closely with the product and engineering teams to relay feedback and recurring issues. 
• Coordinate with the Customer Success team for smooth handovers and ongoing account support. 

Requirements 

Education 

• Bachelor’s degree in B.Tech, BCA, B.SC or a related field. 

Professional Experience 

• 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. 
• Experience working in with global clients is an added advantage 
• Experience & comfortable working in night shifts. 

Skills & Tools 

• Strong written and verbal communication skills in English. 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. 
• Ability to learn and work with web-based platforms and support tools. 

Personal Attributes 

• Self-motivated with a high sense of ownership and accountability. 
• Strong analytical and problem-solving abilities. 
• Flexible and willing to work rotational and night shifts as required. 

What We Offer 

• Competitive compensation and benefits package. 
• Opportunity to work with a global SaaS platform impacting enterprise sales teams. 
• A collaborative and fast-paced environment with room for learning and growth. 
• Cross-functional exposure across product, engineering, and customer success teams. 

• Define and execute innovation pipeline for the brand – knowing the stage Gate process
• Conceptualizing & launching new products – have past successes in conceptualizing a brand from scratch / repositioning etc.
• Responsible for driving and delivering business results on the brand
• Identify opportunities for the brand to grow which involves forecasting consumer insights and any opportunities and/or threats emerging from the competitive or technology landscape.
• Custodian of data for the portfolio; Analyse & Publish analytics for relevant categories/brand to aid critical brand decision making
• Work with activation and creative agencies on aspects like artwork, adaptations, in-store activations etc.

• Category Management
• Understanding of Marketing Communication Development and Assessment
• Strong Analytical Skills
• Knowledge of Business & Financial Analysis

Job Description for Project Manager:-

1.Exposure to US/International Client Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2. Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.

3. Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4. Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.

5. Responsible for client receivables; planning and execution of monthly retention.

6. Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7. Preferred Location Noida.

8. Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9. Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

This is your chance to be at the helm of transformative growth in a dynamic technology company. We are actively seeking an energetic and dependable Director of Sales and Business Development to catapult our enterprise client base to new heights. This role is tailor-made for an organized sales leader with a strong background in the IT services sales arena. The right individual will have experience working large transactions, as well as working with C level prospects in the Fortune 1000 and mid-market space. If you have impeccable organizational skills, experience in creating effective sales strategies, and generating and owning opportunities through the full sales cycle from lead to close, we’d love to hear from you.

You will be our first marketing hire, and will be responsible for laying the foundation of our marketing DNA described above.

• Conceptualize from scratch our multi pronged marketing strategy - SEO (blog, newsletter), social media (linkedin, twitter), community, education (webinars, podcasts), partnerships etc
• Understand our user/buyer persona, empathize with them, conceptualize relevant content topics, and work with content writers to push high quality content on various platforms
• Identify the right keywords for Zenskar to optimize on - both head, and long tail
• Iterate to figure out the correct tone for our social media communication, and build relevant audience on social platforms
• Reach out to industry influencers, collaborate with them and organize webinars, podcasts etc with the intent to establish Zenskar as an authority in the industry
• Create a vibrant community of our user and buyer persona, with the intent to help solve the problems they face on a daily basis
• Hire as the team grows and mentor junior folks

We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

• Developing APIs and endpoints for deployments of our product
• Infrastructure Development such as building databases, creating and maintaining automated jobs
• Build out the back-end to deploy and scale our product
• Build POCs for client deployments
• Document your code, write test cases, etc.

• Minimum 2+ years of experience in React Native/ React development
• Familiarity with AWS solutions like Amplify , Cognito, DynamoDB will be a bonus
• Should be able to write reusable, testable, and efficient code. Should be able to design and implement low-latency, high-availability, and high-performance applications.
• Architect & design technically robust, flexible, and scalable solutions
• You must have experience in deploying Android/iOS apps previously on playstore/Appstore.
• You should be able to build pixel-perfect, amazingly smooth UIs across both mobile platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native
• .
• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax.

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built.
2. You have a prior software development/electronics/embedded background.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
4. You obsess over minor details and strive for perfection.
5. You can handle both the software & hardware QA of the product.
6. You have prior software & hardware testing experience.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

Experience – 3+ years

Location - Pune

Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.

Key Responsibilities :

• The individual role that you’ll play in our team.
• To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
• Create better modes of operations to make customer service easier for both team members and customers.
• Pay attention to customer’s details and complaint
• Provide customer training and education on company products.
• Provide technical support to customer, with the help of Technical team.
• Establish a successful account management routine.
• Create, manage and track customer data using online tools.
• Develop and implement a well-planned customer on-boarding.
• Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
• Closely monitor the assigned Accounts; providing insight to Customers.
• To be responsible for customer retention and the prevention of churn across our Customer base.
• Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate

• Ability to work on customer relationship management applications.
• Quick learner and versatile.
• Must possess strong communication skills in English,---both written and verbal
• Excellent skills for communicating and relating with both team members and customers
• Good interpersonal skills to create a cordial relationship with team members
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Have good to handle disputes and emergencies
• Must have a strong understanding of our Customers’ business objectives.
• Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
• An excellent problem solver with strong analytical skills
• The ability to manage your time and plan your day effectively