Sr Hadoop Operations Engineer

Job Title: Product and Research Head – Real Estate

Location: Chennai (Thiruvanmiyur)

Job Summary:

The Product and Research Head in Real Estate will lead the development and execution of innovative real estate products and oversee comprehensive market research and analysis. This role demands a strategic leader with deep industry knowledge who can drive product strategy, identify market opportunities, and provide actionable insights to support business growth. The ideal candidate will bridge product development with data-driven research to deliver competitive and customer-centric real estate solutions.

Key Responsibilities:

Product & Research Head

Position: Head – Product & Research

Experience: 20+ years

Key Responsibilities:

• Lead product conceptualization, positioning, and market strategy for residential, commercial, and retail projects.
• Conduct extensive market, consumer, and competitor research.
• Define product mix, unit sizes, pricing, and specifications in line with market demand and business targets.
• Collaborate with sales, marketing, design, and engineering teams to align product features with customer expectations.
• Track industry trends, customer preferences, and regulatory updates.
• Prepare detailed feasibility studies and business plans for new projects.

Preferred Profile:

• 20-25 years in real estate product management and market research.
• Strong market knowledge, analytical skills, and strategic business acumen.

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

We are looking for a detail-oriented individual to join our team as a travel desk analyst. The responsibilities of the travel desk analyst include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel analyst desk, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel desk analyst is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Responsibilities:

·        Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.

·        Negotiating preferred rates with vendors of direct travel.

·        Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.

·        Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

·        Assisting with any travel-related issues that may arise.

·        Researching travel deals and evaluating prices and services.

·        Arranging travel accommodations for business visitors.

·        Creating, optimizing, and monitoring corporate travel policies.

·        Preparing travel budget reports.

·        Analysing and preparing reports on travel spend.

Requirements:

·        A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.

·        A minimum of 2 years’ experience in the travel industry.

·        Certification in travel or hospitality may be advantageous.

·        Knowledge of travel management processes.

·        The ability to build and maintain positive relationships with vendors of direct travel

·        Excellent attention to detail and organizational skills.

·        Good communication, customer service, and interpersonal skills.

·        A basic understanding of Geography.

·        Strong computer skills.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability, as well as predictions and capacity planning.

About this roll* (Responsibilities) 

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplift
• Balance feature development speed and reliability with well-defined service level objectives

Troubleshooting and Supporting Escalations:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Diagnose performance bottlenecks and implement optimizations across infrastructure, databases, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Perform and run blameless RCAs on incidents and outages aggressively, looking for answers that will prevent the incident from ever happening again

Do you have the right ingredients? (Requirements)

• Extensive industry experience with at least 7+ years in SRE and/or DevOps roles
• Polyglot technologist/generalist with a thirst for learning
• Deep understanding of cloud and microservice architecture and the JVM
• Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, and Docker
• Experience developing software or software projects in at least four languages, ideally including two of Go, Python, and Java
• Experience with cloud computing technologies ( AWS cloud provider preferred)

Bread puns are encouraged but not required

• Good experience with Objective-C/Swift and iOS SDK.
• Good working knowledge in Cocoa Touch.
• Experience with memory management and caching mechanisms specific to mobile devices.
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text.
• Experience in Payment gateway integration in mobile apps is a big plus.
• A portfolio of iPhone apps in the app store is a plus.
• UI & UX experience
• Locations and Map API's
• Design and build iOS mobile applications.
• Collaborate with cross-functional teams to analyze, design, and ship new features.
• Fully responsible for mobile app development in the team.
• Implement new technologies to maximize application performance Job Requirements.
• Job Type: Full-time, Ready to join office.
•  

Roles & Responsibilities:

• Planning, designing, creating, editing, and publishing relevant content based on the company's business objectives and users' needs.
• To develop a content strategy that conforms to and sets out to achieve business goals. 
• Carefully and strategically developed content aims to inform, entertain, inspire and engage potential customers. 
• To brainstorm creative ways of engaging the audience online and produce those engaging content types.
• Expertise in social media analytics, understanding the nuances, advantages, and shortcomings of each platform, and how to utilize data in formulating a campaign strategy. 
• Performing extensive research and analysis on consumer thoughts and trends.
• Creating specifications and content appropriate for the brand's customer personas.
• Planning the editorial calendar and content proposition.
• Collaborating with content management teams, creative teams, and writers to implement the strategy
• Overseeing writing style and tone for all content
• Developing content governance guidelines for tone, style, and voice of all content, ensuring they are followed and conducting periodic content audits.
• Tracking and calculating content ROI

Scope:

Key Job Duties & Responsibilities :

- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.

- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.

- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.

- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.

- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.

- Work with outside vendors to provide a stable network environment.

- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.

- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.

- Participate in the validation and periodic testing of recovery procedures.

- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.

- Communicate the scope, goals, deliverables, and significant milestones.

- Effectively communicate project expectations with team members and project stakeholders.

-Proactively identify, communicate, and resolve project issues.

- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.

- Participate in administration and support of networks, security, telephony, video, wireless and operations.

- Manage and implement planned changes in pre-scheduled maintenance windows off hours.

- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.

Skills/Qualifications (include Education, Skills & Experience) :

- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.

- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.

- Cisco route & switch CCNP certifications are required.

- Voice and/or security certifications are preferred.

- Possess expert knowledge of network and data communication protocols and technologies.

- Able to design, implement and support converged networks with voice, data, video and wireless access.

- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.

- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.

- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.

- Strong vendor management experience desired.

- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.

- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.

- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.

- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.

- Proven technical project management and documentation skills.

- Must be both team-oriented and self-motivated.

- Willing to travel, domestic and international.