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● Attend and manage non-sales inbound calls.
● Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).
● Assist with booking changes, payment queries, and property information.
● Update all customer interactions accurately in the CRM.
● Follow up on open tickets until closure.
● Maintain a professional, empathetic, solution-driven approach.
● Collect customer feedback and ensure service quality.
Excellent communication with good typing skills.
- Generate leads and establish contact with businesses that may be interested in our products or services through cold calling, email outreach, networking, and referrals
- Schedule and conduct meetings with potential clients to present products or services
- Follow up with leads and existing clients to provide more information, address concerns, and nurture the relationship
Position Overview:
We are seeking a highly motivated and analytical individual to join our team as a Market Research and
Competitive Intelligence Analyst, specializing in enterprise technologies and telecom markets. As an integral
member of our organization, you will be responsible for gathering, analyzing, and interpreting data to provide
strategic insights and recommendations to support our business decisions and competitive positioning. This role
requires a deep understanding of the enterprise technologies and telecom sectors, as well as strong research,
analytical, and communication skills
Job Description:
o Conduct comprehensive market research:
Identify and analyze market trends, industry developments, and emerging technologies in the
enterprise technologies and telecom markets.
Gather data on market size, market share, growth rates, customer needs, and competitive landscapes.
Monitor regulatory changes, industry standards, and policy developments impacting the sector.
Utilize primary and secondary research methods to collect relevant data, including surveys, interviews,
and data analysis tools.
o Perform competitive intelligence analysis:
Identify key competitors in the enterprise technologies and telecom markets and track their activities,
strategies, and performance.
Analyze competitors' product offerings, pricing strategies, market positioning, and go-to-market
approaches.
Evaluate strengths, weaknesses, opportunities, and threats (SWOT) of competitors.
Conduct benchmarking analysis to assess our company's performance against competitors and identify.
areas for improvement.
o Generate strategic insights and recommendations:
Synthesize market and competitive data to extract meaningful insights and actionable
recommendations.
Collaborate with cross-functional teams to provide strategic guidance for product development,
marketing campaigns, and sales strategies.
Present findings, reports, and recommendations to senior management and stakeholders in a clear and
concise manner.
Stay abreast of industry trends, best practices, and technological advancements to inform strategic
decision-making.
o Maintain industry knowledge and expertise:
Continuously update knowledge of enterprise technologies and telecom markets through research,
industry events, and networking.
Build relationships with industry experts, analysts, and vendors to gain insights and access to relevant
information.
Act as an internal subject matter expert, providing guidance and training to colleagues on market.
research and competitive intelligence methodologies.
Team Management:
Qualifications and Skills/ Experience, Expertise:
o Previous Experience in a Related Field Preferred; Proven work experience as a Market Research Analyst,
o bachelor's degree in business, marketing, economics, or a related field. A master's degree is preferred.
o Proven experience in market research, competitive intelligence, or related fields within the enterprise
technologies and telecom sectors.
o In-depth knowledge of enterprise technologies, such as cloud computing, cybersecurity, artificial intelligence,
and data analytics.
o Familiarity with telecom services, network infrastructure, wireless technologies, and telecommunications
regulations.
o Proficient in gathering, analyzing, and interpreting quantitative and qualitative data from various sources.
o Strong analytical and critical thinking skills, with the ability to translate data into actionable insights and
recommendations.
o Excellent written and verbal communication skills, including the ability to present complex information in a clear
and concise manner.
o Proficiency in using market research tools, data analysis software, and Microsoft Office suite.
o Detail-oriented with strong organizational and project management skills.
o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
o Strong business acumen and a keen interest in staying up to date with industry trends and developments
o Strong interpersonal skills and an ability work as part of a team, both physical and virtual
o Ability and willingness to work on short deadlines; Strong organizational skills with a problem-solving attitude;
Strong listening and storytelling skills.
o Enthusiasm for working in a high profile, fast-paced startup culture.
o Responsible and self-motivated; Strong analysis skills; Ability to learn new technologies; Ability to multitask and
prioritize between competing activities
o Expertise in MS office - Excel, Word & Power Point documents.
Key Deliverables: Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for the Market Research and
Competitive Intelligence Analyst. These KPIs and KRAs are designed to evaluate the performance and contribution of the Market Research and Competitive Intelligence Analyst in enterprise technologies and telecom markets. They focus on areas such as market share analysis, competitor analysis, customer insights, strategic recommendations, research accuracy, industry expertise, cross-functional collaboration, and process improvement.
o KPI: Market Share Analysis
Measure and track changes in market share for our company and key competitors.
Assess the impact of market share changes on business performance.
Develop strategies to improve or maintain market share in target markets.
o KPI: Competitor Analysis
Monitor and analyze competitor activities, including product launches, marketing campaigns, and
pricing strategies.
Provide regular updates on competitor strengths, weaknesses, and market positioning.
Identify opportunities and threats in the competitive landscape and propose counterstrategies.
o KPI: Customer Insights
Gather customer feedback and conduct surveys to understand customer preferences, needs, and
satisfaction levels.
Translate customer insights into actionable recommendations for product development, marketing,
and customer service improvements.
Track customer satisfaction scores and measure the impact of initiatives on customer loyalty and
retention.
o KPI: Strategic Recommendations
Provide timely and valuable strategic recommendations based on market research and competitive
intelligence.
Evaluate the potential impact of strategic initiatives on business performance and market positioning.
Monitor the implementation of strategic recommendations and measure their effectiveness.
o KPI: Research Accuracy and Timeliness
Ensure accuracy and reliability of research data and information.
Adhere to research methodologies, data collection processes, and quality standards.
Deliver research reports and insights within defined timelines to support decision-making processes.
o KPI: Industry Knowledge and Expertise
Stay updated with industry trends, emerging technologies, and regulatory changes in enterprise.
technologies and telecom markets.
Participate in industry events, webinars, and conferences to expand knowledge and network with
industry professionals.
Share industry insights and best practices with the team and contribute to thought leadership
activities.
o KRA: Cross-functional Collaboration
Collaborate with product management, sales, and marketing teams to align market research findings.
with business strategies.
Provide support and guidance for product development, marketing campaigns, and sales initiatives
based on market insights.
Foster a culture of knowledge sharing and collaboration across departments.
o KRA: Process Improvement
Identify opportunities to streamline and improve market research and competitive intelligence.
processes.
Implement best practices, tools, and technologies to enhance efficiency and effectiveness.
Measure the impact of process improvements on the quality and timeliness of deliverables.
Education: Any graduate, with digital certifications (a must)
Create Presentations for various occasions.
Create responses to RFPs/RFIs
Create content for Web
Manage social accounts
Working closely with Sales to ensure successful closure of the sales process
Liaising with Product Managers to provide feedback from clients about product requirements
Keeping abreast of market trends and product & competitor landscapes
Skills
- Leadership and communication skills
- Very skilled at MS office applications like Word, Excel, Powerpoint
- Presentation skills
- Excellent writing skills and flair
- Interest in and understanding of the industry – often a technology-related one
- Ability to research and keep on top of industry developments
- Influencing and negotiation skills
- Aptitude for time management and organisation
- Problem-solving ability.

- 5+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka Streams, Py Spark, and streaming databases like druid or equivalent like Hive
- Strong industry expertise with containerization technologies including kubernetes (EKS/AKS), Kubeflow
- Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
- 5+ Industry experience in python
- Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
- Experience with scripting languages. Python experience highly desirable. Experience in API development using Swagger
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration, Jenkins
Responsibilities
- Architect, Design and Implement Large scale data processing pipelines using Kafka Streams, PySpark, Fluentd and Druid
- Create custom Operators for Kubernetes, Kubeflow
- Develop data ingestion processes and ETLs
- Assist in dev ops operations
- Design and Implement APIs
- Identify performance bottlenecks and bugs, and devise solutions to these problems
- Help maintain code quality, organization, and documentation
- Communicate with stakeholders regarding various aspects of solution.
- Mentor team members on best practices
Accounts Payable
- Identify & report duplicate invoice
- Self / Peer reviews of transactions completed
- Propose potential improvement opportunities
- Respond to client/vendor emails with an appropriate solution within the timeframe
- Assist team members in completing their daily assignments
- Identify compliance and/or training challenges
Accounts Receivable
- Review Master Setup/Updates
- Review Cash/Payment Application
- Investigate unapplied payments
- Review Dunning Report
- Assist team members in completing their daily assignments
- Identify compliance and/or training challenges
General Ledger
- Review Journal entries
- Review accruals
- Review bad debt provisions
- Responsible for high-risk reconciliations
- Responsible for timely communication on issues, risks, and status updates
- Review & clear open Items
- Reconcile bank accounts (non-AP, AR bank accounts)

We’re hiring a talented Data Engineer and Big Data enthusiast to work in our platform to help ensure that our data quality is flawless. As a company, we have millions of new data points every day that come into our system. You will be working with a passionate team of engineers to solve challenging problems and ensure that we can deliver the best data to our customers, on-time. You will be using the latest cloud data warehouse technology to build robust and reliable data pipelines. Duties/Responsibilities Include:
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Requirements:
Exceptional candidates will have:
|

● Oversee front-end and back-end development teams and their projects
● Exceptional coding skills in JavaScript (both frontend and backend)
● Advanced proficiency in MEAN Stack (NodeJS, Mongo DB, Express, Angular)
● Proficiency and hands-on experience with Html5 and CSS3
● Thorough knowledge of software development best practices, including coding standards, code reviews, source control management, build
process, continuous integration, and delivery.
● Exceptional verbal, written, and listening skills.
● Ability to learn new technologies quickly.
Qualifications and Education Requirements:
BE, B.Tech, M.Tech, BCA & MCA
Preferred Skills:
● Proven leadership and management skills with the ability to optimize team performance and development
● Excellent communication, interpersonal and influencing skills
● Excellent analytical and problem-solving abilities
● Results orientated with ability to plan and deliver against project deadlines
Requirements:
● Javascript
● NodeJS
● Mongo DB
● Angular 4+
● HTML5
● CSS3
● Go Lang
● Version Control - Git or Bitbucket
Dear Candidates,
Greetings from Black and White Business Solutions
We have huge openings for "Domestic & International Voice Process"
Eligibility Criteria:
• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.
• Good communication skill.
Work Location: All over bangalore
Interview Location: Indiranagar
Salary Package:13000-31000 + Incentives Based on your Interview Performance
Job Description:
• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries
. • He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Interested Candidates Please drop your updated CV to the Below
Looking for immediate joiners.
Thanks & Regards
Meghala






