Sr Associate Customer Success

Job Title: Product Owner – Payments & Funds Transfer

Location: Pune, India

Experience: 5+ Years

Employment Type: Full-time

Job Summary:

We are looking for a skilled and driven Product Owner with proven experience in business and systems analysis within the Payments and Funds Transfer domain. The ideal candidate will possess deep domain knowledge of SWIFT, Clearings, RTGS, and familiarity with SEPA, CHIPS, and Fedwire. You will serve as the key liaison between business stakeholders and technical teams to define, prioritize, and deliver impactful product features in a fast-paced financial services environment.

Key Responsibilities:

• Act as the primary point of contact for product features and roadmap in the Payments domain.
• Gather, analyze, and translate business and system requirements into detailed user stories and product backlogs.
• Collaborate with cross-functional teams including developers, QA, business analysts, and stakeholders.
• Own and manage the product backlog; prioritize features based on business value and technical feasibility.
• Conduct gap analysis, define workflows, and ensure business rules and compliance requirements are captured.
• Participate in agile ceremonies such as sprint planning, reviews, and retrospectives.
• Provide subject matter expertise in payment systems, clearing mechanisms, and regulatory compliance.

Required Skills & Experience:

• Minimum 5 years of experience as a Product Owner or Business/System Analyst in the Payments/Funds Transfer domain.
• Strong understanding of SWIFT, RTGS, and Clearing Systems.
• Working knowledge of SEPA, CHIPS, Fedwire is a plus.
• Proven experience translating business needs into functional and technical specifications.
• Familiarity with Agile/Scrum methodology and tools like Jira, Confluence, etc.
• Excellent communication, stakeholder management, and problem-solving skills.
• Bachelor’s degree in Computer Science, Finance, Business, or related field.

Associate Manager - Mortgage Operations

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.

Key Responsibilities

·       Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

·       Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

·       Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

·       Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

·       Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

·       Identifying opportunities with existing customers for upselling and cross selling other services.

·       Creating/Managing process documentation for all customers.

·       Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

Skills and Qualifications

·       Prior experience in Operations Management.

·       12+ years in Mortgage Operations.

·       Experience of managing a team of 40-60 Full-time Employees.

·       Leadership and CRM skills.

·       Excellent Communication skills.

·       Transition Experience.

·       Hands-on experience in handling clients directly.

·       Proven track record in People Management.

Benefits

·       Performance-based Incentives.

·       Flexible work Environment.

Location

The role will be situated at our J P Nagar office.

1. .Net Developer/Sr. .Net Developer: (Vadodara)

• Basic Requirements:
• Education: BCA, MCA, Msc IT, Bsc IT or any equivalent qualification
• Work Experience: 2-5 year of experience in same field
• Good Communication skill (Preferred)
• Can work under pressure
• Meet deadlines
• Responsibilities:
• Reviewing (if already developed) current system workflow and database design.
• Analyzing the needs of system and producing detailed specification document
• Create a step by step flow chart or psudocode for computing systems that shows how program code must be written in order to work properly.
• Develop a functional modules according as required under deadline.
• Integrating 3rd party tools wherever required.
• Perform and document unit testing for developed functions.
• System maintenance by monitoring and correcting software defects.
• Continuously updating technical knowledge and skills as per industry standards.
• Contribute to technical writers to create users documents.
• All tasks must be carried out at the highest standards.
• Function/ Skills
• Strong experience on Asp.Net MVC
• Ability to create Data Structures and Algorithms.
• Development skills of Database design and information schema using SQL/MySQL.
• Source control management (e.g. Git, SVN, Mercurial) to enable teams to work together to manage source code.
• Working over cloud computing platform like Amazon Web Service (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Strong designing / problem solving skills.

Flutter JD:

Key Responsibilities: Collaborate with project managers and designers to understand project requirements and translate them into technical specifications.

Develop, test, and maintain Flutter-based mobile applications that are responsive, performant, and reliable.

Write clean, maintainable, and well-documented code.

Troubleshoot and debug application issues, ensuring smooth and efficient performance.

Continuously research and stay up-to-date with the latest trends and best practices in mobile application development.

Collaborate with cross-functional teams to define and implement new features and improvements.

Participate in code reviews and provide constructive feedback to peers.

Ensure the security and data privacy of the applications you develop.

Requirements:

Proven experience as a mobile app developer, with a strong portfolio of Flutter-based applications.

Proficiency in the Dart programming language.

Experience with the Flutter framework and its ecosystem, including state management and third-party libraries.

Knowledge of mobile app architecture patterns (e.g., MVC, MVVM, Redux).

Familiarity with RESTful APIs and integration of third-party services.

Strong problem-solving and debugging skills.

Excellent communication and collaboration skills.

Ability to work both independently and as part of a team.

Knowledge of version control systems (e.g., Git) is a plus.

Frontend Developer (ReactJS)

Company Profile

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
Opportunity
We are looking for an experienced Frontend engineer with ReactJS development experience to join our team.

Here’s are some of the things you might have to do on any given day:

• Implement responsive and performant UIs with user centered approach with frontend technologies including ReactJS, Javascript(ES 6), Typescript, SCSS, etc
• Write meaningful test cases for frontend &amp
• Integrate our products with 3rd party products/tools/services

• Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

• At least 12 months of diverse experience in web development for product or services oriented environment with exposure to working production deployments
• Expertise in programming using Python/ReactJS or similar scripting languages
• In-depth exposure to technologies used in web-based SaaS products, including REST APIs
• Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

• AWS
• Azure
• ELK
• Object Relational Models (SQLAlchemy, etc)
• Google APIs
• Microservices Architecture Pattern
• NodeJS / ExpressJS

Work From Home

Package: upto 10L

Soft Skill:

• Self-driven, Motivated, Hardworking, Proactive, Good communication skill and documentation skill, should have experience in gathering business requirement and documentation. Should be a team player

Technical Skills:

• A must:- ASP.Net MVC, JavaScript, jQuery, Windows Azure, SQL Server, PL/SQL, ASP.NET using C# - SD [Primary], API creation PL SQL, Azure
• Desirable: - Knowledge on MVC dot net core

PHP, HTML, CSS, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL, MYSQL, MVC FRAMEWORK.

Responsibilities:

• Design and build advanced applications
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Able to understand and create Documentation according to Client requirement.

Requirements:

• Ability to write clean, commented and maintainable code.
• Proven track record in designing, architecting, developing enterprise class products and solutions.
• Good understanding of MVC frameworks.
• Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Desired experience in PHP.
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Management of hosting environment, including database administration and scaling an application to support load changes.
• Data migration, transformation, and scripting.
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
• Implementing automated testing platforms and unit tests.
• Proficient knowledge of a back-end programming language.
• Proficient understanding of code versioning tools, such as Git.
• Proficient understanding of OWASP security principles.
• Proper understanding of OOPS concepts.
• Creating database schemas that represent and support business processes.
• Understanding of startup culture.
• Good team player, Quick learner.