Sr Associate Customer Success

Site Reliability Engineer 2 (SRE 2)

Overview:

As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments.

Key Responsibilities:

1. Infrastructure Reliability and Technical Leadership

· Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement.

· Lead efforts in improving infrastructure observability using tools like Prometheus, Alertmanager, Grafana, and other telemetry systems.

· Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers.

2. Team Oversight and Performance Management

· Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards.

· Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols.

· Mentor and train junior team members to enhance their technical skills and operational understanding.

· Conduct regular feedback sessions and contribute to performance evaluations.

3. Shift Management and 24/7 Coverage

· Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage.

· Monitor shift adherence, workload distribution, and overall team health.

· Ensure proper handovers between shifts with complete documentation and context sharing.

4. ITSM Process and Compliance

· Own and enforce ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Fulfillment.

· Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA.

· Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams.

5. Incident and Problem Management

· Lead major incident investigations and coordinate response efforts across teams.

· Oversee root cause analysis and implementation of long-term fixes for recurring issues.

· Maintain detailed incident logs and postmortem reports for high-priority incidents.

6. Change and Maintenance Oversight

· Review and approve change requests initiated by SRE 1 or other team members.

· Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability.

· Track and analyze impact of changes to continuously improve reliability metrics.

7. Reporting and Stakeholder Communication

· Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning.

· Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals.

· Provide updates to leadership on key incidents, system health, and team productivity.

We are looking for talented 2D Animation Designers to create engaging and high-quality training videos. The ideal candidates should have strong skills in animation, motion graphics, and visual storytelling, with experience in developing instructional or educational content. You will be responsible for designing and animating videos that simplify complex topics, ensuring clarity and engagement. Proficiency in tools like Adobe After Effects, Illustrator, and Photoshop is required, along with a good understanding of storyboarding, character animation, and typography. If you are creative, detail-oriented, and passionate about producing impactful training content, we’d love to hear from you!

We’re seeking a highly motivated and skilled business development executive to join our fast-growing team at Pysquad Informatics LLP. The ideal candidate will be responsible for lead generation, driving revenue, and bringing new opportunities for our business growth.

At Pysquad Informatics LLP , we’ve a great work-life balance. We also a fast-paced environment and ample opportunities for advancement within the company. As an equal opportunity employer, we welcome candidates of all backgrounds to apply. Python , PHP ,React JS , AI and ML have been our core competence which helped the Organization to deliver World Class solutions to our esteemed Clients across the Globe with ease. Our presence is already felt in USA and Canada, and we are on the path to becoming one of the fastest-growing companies in the Software development ,Consulting and Digital Marketing. we would welcome You as well to join our Brand Pysquad and become part of the success story that we are creating. We are currently looking forward to expanding our team and partnering with those who can join us ..

Objective of this Role :

· Identify and evaluate potential sales leads through networking and online research.

· Communicate effectively to foster relationships with new and existing partners.

· Plan and execute sales strategies to achieve revenue targets.

· Build a deep understanding of our service and present them effectively to clients. 

Responsibilities :

· Respond promptly to any issues that directly affect sales.

· Hire, onboard and train new team members in the sales team.

· Directly oversee the growth of assigned markets and clients.

· Represent the company at industry events, meetings and conferences.

· Track and analyse sales data to identify trends and opportunities for growth.

· Achieve monthly sales targets with demonstrable key performance indicators (KPIs).

· Present monthly and quarterly sales reports to senior board members and investors.

Required skills and qualifications

· Bachelor’s degree in business administration, marketing, sales or a related field.

· 2-3 years of experience in sales or business development roles.

· Effective communication, interpersonal and negotiating skills.

· Ability to build and maintain relationships with clients and stakeholders.

· Adept in networking, project management and problem-solving.

· Possess strong creative and strategic thinking skills to develop effective sales strategies through delegation, prioritisation and execution for business growth.

· Ability to adapt to the company’s culture effectively and lead other teams. 

Preferred skills and qualifications

· A master's degree in business administration, marketing or related fields.

· Experience working in the B2B an B2C IT Sales market with a deep understanding of industry trends and the competitive landscape.

· Ability to work collaboratively with other teams and good leadership skills to manage, motivate and lead the team to achieve desired outcomes.

· Familiarity with CRM software and sales automation tools (like Salesforce or Hubspot).

· Candidate must have a working experience in a Service Industry. 

A Social Media Specialist at AMBIQ Health Care Private Limited would likely have a range of responsibilities focused on enhancing the company’s online presence and engagement. Here are some key roles and responsibilities

Job Responsibilities:

Create and implement social media strategies aligned with business goals.

Identify target audiences and tailor content to engage them effectively.

Generate, edit, publish, and share engaging content daily (e.g., original text, photos, videos, and news).

Optimize company pages on various social media platforms to increase visibility. Community Engagement: Respond to comments, messages, and inquiries promptly.

Foster and manage online communities to build brand loyalty and engagement. Analytics and Reporting: Monitor social media metrics and analyze data to measure the success of campaigns.

Prepare reports on social media performance and suggest improvements. Collaboration: Work with other departments (e.g., marketing, sales, customer service) to manage reputation and coordinate actions.

Collaborate with influencers and other brands to expand reach.

Staying Updated: Keep up-to-date with the latest social media trends, tools, and best practices. Implement new strategies to stay ahead of competitors.

Job Requirements

Educational Background: Bachelor’s Degree: Most positions require a bachelor’s degree in marketing, communications, journalism, or a related field.

Digital Marketing: A strong background in digital marketing is often preferred

Proficiency in Social Media Platforms: Expertise in platforms like Facebook, Instagram, Twitter, LinkedIn, and others.

Content Creation Skills: Ability to create engaging and visually appealing content.

Analytical Skills: Strong ability to analyze metrics and translate them into actionable insights.

Communication Skills: Excellent written and verbal communication skills.

Creativity: Innovative thinking to create unique and engaging content.

Customer-Oriented: Ability to engage with customers and build relationships.

Interested candidates immediately share the resume

Job description

The primary role of this position is to receive final product design from Figma and then create pixel perfect UI in React Native (iOS, Android & Web App). It is of highest priority that communication is clear and transparent. The successful candidate must have the ability to self-manage each task not requiring a large amount of detailed explanation to complete.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms and Web App.
• Leverage native APIs for deep integrations with both platforms and Web App.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Skills

• Firm grasp of the JavaScript (and TypeScript) language and its nuances, including ES6+ syntax
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean JavaScript code
• Fluent at working with third-party dependencies and debugging dependency conflicts
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• GraphQL
• BitRise, GutHub, BitBucket

Advantageous attributes 

Understanding of AWS environment, Node.js, and Microservices

Skills we are looking for :

- Experience in developing full-stack applications at scale in ReactJs/AngularJs & NodeJs.

- Strong knowledge and experience in HTML(5), CSS, SCSS, and Advanced JavaScript

- Good knowledge of coding RESTful APIs.

- Strong knowledge of Web Storage (Cookie, Local Storage, and Session Storage)

- Knowledge of modern authorization mechanisms, such as JWT

- Familiarity with modern front-end build pipelines and tools

- Ability to work in a lean-agile development environment.

Good to know :

- Using GIT

- Knowledge of AWS

- Familiarity with GraphQL will be a brownie point

BENEFITS: -

 Competitive salary and stock options -

 Premium medical benefits 

LOCATION: - Remote (India) 

EDUCATION AND EXPERIENCE - 

Degree in computer science, software engineering, or a related field - 

At least 3-5 years of professional work experience as a 

DevOps / test automation / deployment engineer -

 Experience in agile software development methodologies 

JOB RESPONSIBILITIES: -

 Design and development of scalable software test framework to automate test procedures - Perform health checks of existing sites periodically (manually and also developing a automation pipeline) - Manage per site software releases - 

Generate release notes, user guides, technical documentation -

 Perform upgrades/ downgrades (patch management) - 

Generate and Manage configurations - 

Suggest process improvements by interfacing with product owner - 

File process/installation/deployment related issues & tracking them - 

Verify customer-reported issues and translate them into technical tasks for development 

REQUIREMENTS:

 Following are must to have requirements, - 

Automation frameworks like Selenium etc. - 

Scripting languages like Perl, Python etc. - 

Linux systems - 

Version control system like git -

 Issue tracking system like Jira -

 Networking protocols -

 Cloud infrastructure - 

Ability to work individually and as part of a team with a sense of urgency -

 Excellent communication skills in written and verbal English - 

Great attention to detail 

PREFERRED: 

Following are good to have requirements, - 

Knowledge in any of the programming languages like C, C++ etc. 

Experience managing cloud-based (e.g., AWS, Google Cloud, etc.) and in-house server infrastructure - 

Familiarity with machine learning / artificial intelligence infrastructure - 

Experience in data visualization and statistics - 

Basic knowledge of hardware infrastructure containing routers, switches and others -

 Familiarity with web & data securityDesign and development of scalable software test framework to automate test