Sr Associate Customer Success

Strong Technical Project Manager / Program Manager / Implementation manager profile

Mandatory (Experience 1) – Must have 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)

Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

Mandatory (Company) -B2B SaaS

Mandatory (Note): Not looking for implementation engineer but someone who handles the implementation projects

About JobTwine:

JobTwine is an AI-powered interview platform that helps organizations hire smarter and faster. We automate the entire interview process — from shortlisting and screening to live human interviews — using our intelligent AI Copilot. With JobTwine, companies can reduce hiring time by 50%, improve feedback quality, and never miss out on top talent.

Role Overview:

We are looking for a skilled Frontend Engineer (SDE-1) who will play a key role in building intuitive, scalable, and high-performing user interfaces for our AI-powered hiring platform.

Required Skills:

● Strong hands-on experience in React or Angular

● Deep understanding of JavaScript, HTML5, CSS3 and modern frontend frameworks

● Proven ability to write clean, maintainable, and testable code

● Experience collaborating with backend engineers and designers

● Strong analytical and problem-solving skills with a product-focused mindset

Good to have skills:

• Self-starter and highly motivated individual who is prepared to use his/her own initiative in understanding and following up issues.
• Takes ownership and responsibility of problems through to resolution.
• Keen to learn business processes and technical skills.
• Ability to work under pressure and multi-task when necessary.
• Hands on experience using tools like Trello, Gitlab, Zoom.

Data Engineer

Experience: 4–6 years

Key Responsibilities

• Design, build, and maintain scalable data pipelines and workflows.
• Manage and optimize cloud-native data platforms on Azure with Databricks and Apache Spark (1–2 years).
• Implement CI/CD workflows and monitor data pipelines for performance, reliability, and accuracy.
• Work with relational databases (Sybase, DB2, Snowflake, PostgreSQL, SQL Server) and ensure efficient SQL query performance.
• Apply data warehousing concepts including dimensional modelling, star schema, data vault modelling, Kimball and Inmon methodologies, and data lake design.
• Develop and maintain ETL/ELT pipelines using open-source frameworks such as Apache Spark and Apache Airflow.
• Integrate and process data streams from message queues and streaming platforms (Kafka, RabbitMQ).
• Collaborate with cross-functional teams in a geographically distributed setup.
• Leverage Jupyter notebooks for data exploration, analysis, and visualization.

Required Skills

• 4+ years of experience in data engineering or a related field.
• Strong programming skills in Python with experience in Pandas, NumPy, Flask.
• Hands-on experience with pipeline monitoring and CI/CD workflows.
• Proficiency in SQL and relational databases.
• Familiarity with Git for version control.
• Strong communication and collaboration skills with ability to work independently.

ROLE SUMMARY:

• Our growing company is seeking to hire a Scrum Master who will be able to contribute to our Project Function team in organizing our ongoing and new projects. This task involves facilitating the cross-functional teams in executing the principles of Agile, organizing and participating in stakeholder meetings, and is responsible for removing the impediments that are preventing the teams from completing the work.
• To be successful as a Scrum Master, you will need to be able to work on tight deadlines, and have exceptional verbal, written, and presentation skills. MBA and at least 1 year of experience in IT industry is required for consideration.

QUALIFICATION:

• 3-6 years of experience in agile and scrum; Exposure to JIRA
• CSM/PSM Certification from Scrum Alliance (Mandatory)

ROLES AND RESPONSIBILITIES:

• 1. Lead the scrum team in using Agile methodology and scrum/KANBAN practices
• 2. Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible
• 3. Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
• 4. Responsible for ensuring Scrum/KANBAN is understood and the team adheres to Scrum/KANBAN theory, practice, and guidelines.
• 5. Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• 6. Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• 7. Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• 8. Be the point of contact for external communications (e.g., from customers or stakeholders), Facilitate internal communication and effective collaboration
• 9. Determining and managing tasks, issues, risks, and action items, Removing impediments to the Development Team’s progress
• 10. Monitoring progress and performance and helping teams to make improvements.
• 11. Planning and organizing demos and product/system testing.
• 12. Assist the Product Owner with the Product Backlog
• 13. Works with Agile coaches and other Scrum master's to grow within the role.
• 14. Resolve team impediments with other Scrum master's to increase the effectiveness of the application of Scrum in the organization.

COMPETENCIES:

• Excellent verbal and written communications
• Strategic decision making
• Willingness to learn and develop your skill set
• Works well within a team environment
• Logical thinker with good problem solving and analytical skills
• Willingness to get to the root of the problem
• Proactive can do and can think the approach to the job

LOCATION:

• All roles at Byteridge are Work from Home except in cases where Clients may ask you to work at their location or in cases where performance issues are identified. If you are asked by the Client to work in a location other than our base locations (Hyderabad, Chennai, Bangalore & Delhi) you may claim an extra reimbursement as per policy.

• BizTalk Development:
• Design, develop, and deploy BizTalk solutions for integrating business processes.
• Build custom BizTalk maps, orchestrations, pipelines, and adapters to meet integration requirements.
• Troubleshoot and resolve issues with BizTalk applications, ensuring minimal downtime.
• Implement best practices for BizTalk development and integration.
• Create and maintain documentation related to BizTalk applications and processes.
• SQL Development & Management:
• Develop, optimize, and maintain SQL Server databases, including stored procedures, queries, and triggers.
• Write efficient SQL queries to extract, transform, and load data.
• Perform database tuning and optimization for performance improvements.
• Ensure database security, integrity, and backup.
• Conduct routine maintenance tasks such as patching and updates for SQL databases.
• Integration & Collaboration:
• Collaborate with business analysts and other developers to understand business requirements and integrate them into solutions.
• Participate in design and code reviews, ensuring quality and standards are adhered to.
• Assist in the deployment of BizTalk solutions and SQL database updates to production environments.
• Support Existing Systems:
• Provide ongoing support and maintenance for existing BizTalk applications, SQL databases, and integration processes.
• Troubleshoot, monitor, and optimize existing BizTalk integration workflows, databases, and related services.
• Ensure smooth operations by resolving issues and improving the performance of legacy systems.
• Monitoring & Support:
• Monitor the performance of BizTalk applications and SQL databases to ensure optimal performance.
• Provide ongoing support for BizTalk integrations and SQL database issues.
• Troubleshoot and resolve technical issues related to integrations and SQL queries.
• Provide 2nd/3rd line support for any issues that arise in the production environment.

Required Skills & Qualifications:

• Technical Skills:
• Strong experience with BizTalk Server (preferably BizTalk 2016 or later).
• Expertise in creating and managing BizTalk orchestrations, maps, and pipelines.
• Proficient in SQL Server (SQL Server 2012/2014/2016/2017/2019).
• Experience with T-SQL, stored procedures, triggers, views, and indexes.
• Familiarity with SQL Server Management Studio (SSMS) and SQL Server Integration Services (SSIS).
• Knowledge of web services (SOAP, REST) and messaging formats (XML, JSON).
• Experience with BizTalk adapters and message brokers.
• Analytical and Troubleshooting Skills:
• Strong problem-solving skills with the ability to debug and troubleshoot BizTalk and SQL issues.
• Ability to quickly understand new systems and integrations and provide efficient solutions.

• 0-1 years of experience with CAD, CAM preferred

• Geo-magic and dental software preferred

• Excellent communication skills, both written and verbal

• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment

• The capacity to grasp quickly and self-learn

technical skills

1. Good numeracy and Computer skills.

2. A sound knowledge of engineering design principles.

3. Knowledge about Various 3D software.

4. Knowledge about Surface Modelling.

5. Basic Knowledge about FEA.

6. Should know how to troubleshoot any issues related to design

3+ years of industry experience designing, building and supporting cloud-native systems in production with a solid grasp on good software engineering practices such as code reviews, a deep focus on quality, and documentation

• Demonstrable backend development expertise using Java (JDK 8+, 11 preferred)
• Proven Experience writing reactive, event-driven, asynchronous code using Vert.x
• Fair understanding of networks, security, system resilience & clustering • Experience with MongoDB & ELK stack
• Experience building & consuming RESTful APIs • Experience writing Unit & Integration tests with JUnit5 / Jupiter
• Ability to troubleshoot and effectively resolve issues across services and multiple levels of a complex technical stack that includes microservices, container & virtualized environments, and message & event streams, in a timely manner.
• A desire to learn and apply best practices in software development
• Good communication, and the ability to work remotely with minimal supervision

Nice to have skills:

• Oracle database experience a plus
• Experience with Apache Kafka (or Java Messaging Services in general) & Nifi
• Experience with containers & orchestration – Docker, Docker Swarm, Kubernetes
• Experience with CI / CD – Jenkins, Nexus, AWS and / or Azure Cloud infra

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations