Sr Associate Customer Success

Job DescriptionWe are seeking an experienced HubSpot CRM Developer to join our team. The ideal candidate will have a strong background in HubSpot development, integrations, and dashboard creation while working with cross-functional teams to optimize CRM functionality.

Key Responsibilities:●    Develop, customize, and optimize HubSpot CRM to meet business needs.

●    Integrate HubSpot with other technologies and external business intelligence tools like Power BI and Tableau.

●    Build and maintain dashboards and reports to support marketing, sales, operations, and finance teams.

●    Work with backend technologies (PHP, Python, Node.js, etc.) to implement integrations and automation.

●    High proficiency in JavaScript.

●    Develop and maintain scripts in any suitable scripting language to support CRM functionality.

●    Ensure seamless data flow and synchronization between HubSpot and external platforms.

●    Collaborate with multiple teams to understand data requirements and optimize CRM processes.

Requirements:●     7-10 years of relevant experience in HubSpot development and integration.

●    Strong expertise in backend development using any  PHP, Python, or Node.js.

●    High proficiency in JavaScript and any scripting languages.

●    Experience in HubSpot API integration with other platforms.

●    Proficiency in dashboard and reporting tools like Power BI and Tableau.

●    Ability to work independently (IC role) while collaborating with cross-functional teams.

●    Must have experience in handling end-to-end projects from scratch.

●    Exposure to multiple industries/domains is preferred (not limited to a single company for 5-10 years).

Job Description: Principal Engineer (Full Stack Architect)

Job Title: Full Stack Architect

Location: Hyderabad, India

Experience: 15Years to 20 years (4+ years in Enterprise Architecture)

Technology Stack: MERN (MongoDB, Express, React, Node.js), Distributed Systems, Cloud (GCP/Azure), Neo4j, Vector Databases, SQL and NoSQL Databases, Knowledge Graphs.

Industry: Enterprise Software, Large-Scale Distributed Systems, Machine Learning

Job Summary

As a Full Stack Architect, you will play a pivotal role in designing and architecting large-scale distributed systems with a strong focus on the MERN stack (MongoDB, Express.js, React, Node.js). You will lead the design and implementation of enterprise-grade software solutions that leverage cloud infrastructure (GCP/Azure), knowledge graphs (Neo4j), vector databases, and machine learning at scale. In this role, you will work closely with cross-functional teams including data scientists, cloud engineers, and front-end developers to deliver high-performance, secure, and scalable applications.

This role requires a deep understanding of distributed systems architecture, graph databases, machine learning systems, and cloud computing, with a strong focus on building solutions that meet business and technical needs. The ideal candidate will have 12+ years of experience with a proven track record of architecting full-stack systems and leading engineering teams in a fast-paced, innovative environment.

Roles and Responsibilities

Full Stack Architecture: Design, develop, and maintain highly scalable, distributed, and fault-tolerant enterprise applications using the MERN stack (MongoDB, Express.js,

React, Node.js).

Distributed Systems: Architect and design large-scale distributed systems that handle high- volume, low-latency data processing.

Cloud Engineering: Implement and maintain cloud infrastructure solutions on GCP or AWS,ensuring high availability, scalability, and performance.

Knowledge Graphs and Databases: Design and optimize complex data models using Neo4j, vector databases, and other NoSQL solutions to manage interconnected data efficiently.

Enterprise Solutions: Architect and deliver cloud-native enterprise software solutions that meet enterprise-grade security, compliance, and performance requirements.

Data Structure & Algorithms (DSA): Lead by example in writing efficient, high-performance code and optimize software with a strong focus on algorithms, data structures, and system design principles.

Collaboration: Work with engineering, data science, and product teams to translate business requirements into scalable technical solutions.

Mentorship: Mentor junior engineers and foster a collaborative team environment.

Performance Optimization: Ensure system performance, scalability, and reliability throughcode reviews, optimizations, and best engineering practices.

Documentation & Best Practices: Maintain comprehensive architecture documentation and promote engineering best practices across teams.

Mandatory Requirements

Experience: 12+ years of full-stack development experience, with significant expertise

in building and architecting applications using the MERN stack (MongoDB, Express.js,

React, Node.js).

 Distributed Systems: Proven track record of architecting and implementing large-scale

distributed systems with a focus on reliability, scalability, and performance.

 Cloud Expertise: Extensive hands-on experience with cloud infrastructure (GCP or AWS),

with a deep understanding of cloud services such as compute, storage, networking, and

security.

 Database Systems: Expertise in NoSQL databases like MongoDB and graph databases like

Neo4j. Experience with vector databases for high-dimensional data processing.

 Knowledge Graphs: Hands-on experience in designing and working with knowledge graphs

for solving complex data relationships.

 Data Structures & Algorithms: Strong knowledge of DSA with practical experience in

solving complex technical challenges.

 Microservices Architecture: Experience in designing and developing microservices-based

architectures and ensuring high availability.

 DevOps ; Automation: Knowledge of DevOps practices (CI/CD), containerization (Docker), and orchestration (Kubernetes).

 Agile Methodologies: Experience with Agile development methodologies, including SCRUM, TDD, and iterative development.

Nice-to-Have Requirements

 Front-End Expertise: Advanced experience with React.js, with knowledge of modern front- end technologies (Next.js, Redux, TypeScript).

 Cloud Certifications: Google Cloud Professional Architect or Azure Certified Solutions Architect certifications.

 Data Engineering: Hands-on experience with data pipelines, ETL processes, and big data technologies (e.g., Apache Spark, Kafka).

 AI/ML Ops: Experience in deploying machine learning models using MLOps frameworks and automating ML pipelines.

 Graph Analytics: Experience in graph algorithms and analytics, with the ability to model and query complex relationships in a graph database.

 System Design: Experience in conducting system design reviews, providing insights into performance bottlenecks, scalability, and trade-offs.

 Security & Compliance: Knowledge of enterprise-level security protocols and data privacy compliance frameworks (e.g., SOC2, GDPR).

Leadership: Proven experience in leading cross-functional teams, setting technical roadmaps, and ensuring alignment between business and technical goals.

Ganit has flipped the data science value chain as we do not start with a technique but for us, consumption comes first. With this philosophy, we have successfully scaled from being a small start-up to a 200 resource company with clients in the US, Singapore, Africa, UAE, and India. 

We are looking for experienced data enthusiasts who can make the data talk to them. 

You will: 

• Understand business problems and translate business requirements into technical requirements. 
• Conduct complex data analysis to ensure data quality & reliability i.e., make the data talk by extracting, preparing, and transforming it. 
• Identify, develop and implement statistical techniques and algorithms to address business challenges and add value to the organization. 
• Gather requirements and communicate findings in the form of a meaningful story with the stakeholders  
• Build & implement data models using predictive modelling techniques. Interact with clients and provide support for queries and delivery adoption. 
• Lead and mentor data analysts. 

We are looking for someone who has: 

• Apart from your love for data and ability to code even while sleeping you would need the following. 
• Minimum of 02 years of experience in designing and delivery of data science solutions. 
• You should have successful projects of retail/BFSI/FMCG/Manufacturing/QSR in your kitty to show-off. 
• Deep understanding of various statistical techniques, mathematical models, and algorithms to start the conversation with the data in hand. 
• Ability to choose the right model for the data and translate that into a code using R, Python, VBA, SQL, etc. 
• Bachelors/Masters degree in Engineering/Technology or MBA from Tier-1 B School or MSc. in Statistics or Mathematics 

Skillset Required:

• Regression
• Classification
• Predictive Modelling
• Prescriptive Modelling
• Python
• R
• Descriptive Modelling
• Time Series
• Clustering
•  

What is in it for you: 

• Be a part of building the biggest brand in Data science. 
• An opportunity to be a part of a young and energetic team with a strong pedigree. 
• Work on awesome projects across industries and learn from the best in the industry, while growing at a hyper rate. 

Please Note:  

At Ganit, we are looking for people who love problem solving. You are encouraged to apply even if your experience does not precisely match the job description above. Your passion and skills will stand out and set you apart—especially if your career has taken some extraordinary twists and turns over the years. We welcome diverse perspectives, people who think rigorously and are not afraid to challenge assumptions in a problem. Join us and punch above your weight! 

Ganit is an equal opportunity employer and is committed to providing a work environment that is free from harassment and discrimination. 

All recruitment, selection procedures and decisions will reflect Ganit’s commitment to providing equal opportunity. All potential candidates will be assessed according to their skills, knowledge, qualifications, and capabilities. No regard will be given to factors such as age, gender, marital status, race, religion, physical impairment, or political opinions. 

• Hands-on development and optimization of image enhancing algorithms for image processing using computational imaging
• Working with peer teams on researching and resolving complex software and system problems
• Analvze and optimize different methodologies to improve output of image processing
• Work closely with Quality Assurance teams to refine algorithms for optimal system performance
• Support products from the early development and prototyping phases through to production
• Developing functional specifications per customer requirements
• Good understanding of image processing techniques such as edge detection skills, image alignment, removing noise, image segmentation, correction/modification, compression, and image reconstruction

Responsibilities

• Build applications using JavaScript frameworks such as React.js, Vue.js or svelte.js

• Build reusable UI components, ensuring that UI code base is scalable and maintainable

• Ensure the technical feasibility of UI/UX designs

• Optimize application for maximum speed and scalability

• Good in writing unit test cases, and can follow test driven development approach

• Participate in user experience design and architecture initiatives

• Collaborate with other team members and stakeholders to ensure smooth delivery and elicit new

requirements

• Perform troubleshooting steps, if any, in the phase of implementation, customization, and

configuration

• Having good debugging skills and proficiency in tool to build next-generation web apps

Mandatory Skills

• Knowledge of Functional and OO JavaScript/ES6

• Built web Applications using HTML5, CSS3, and JavaScript with Frameworks like React.js(Hooks

and context API), Vue.Js and svelte.js

• Basic understanding of Typescript and type language concepts

• Clear fundamental understanding of server-side rendered apps, experience with frameworks like

Next,js or Nuxt.js is the Best

• Good understanding of lib and frameworks like Webpack (4.0), lodash, any charting lib like d3.js or

Victory

• Expertise in using JavaScript state Management libraries such as Redux or Mobx

• Prior experience in building responsive design layouts using a formal framework like Material UI.

• Familiarity with best practices (web security concepts, ensuring browser & device compatibility,

etc.)

• Experience in development and debugging tools for cross-browser issues

• Working knowledge of integrating with RESTful APIs for server-side functionality

• Ability to work well individually and in a group setting, under pressure and deadlines

Requirements

• B.Tech/ B.S. or M.Tech/ M.S. in Computer Science, IT or related field.

• 5-8 years of experience.

Desirable Skills

• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline,

• Experience with Agile methodologies

Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently,   manufactures   aluminium   wire   rod,   sheet   and foil. Family   has manufacturing facilities  in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.

Key Responsibilities:

1. Onboard enterprise customers for solutions delivered by Masters India.
2. Project Manager for integration projects undertaken for enterprise customers.
3. Maintain highest standards of customer support to be provided
4. Follow up for resolution with DEV/QA team on the issues raised by the customer.
5. Continuous customer success approach with zero attrition to be ensured
6. Filing GST Returns for enterprise customers
7. Providing Reconciliation Statement to the clients.
8. Resolving queries related to E-invoice and EWB for clients

• Should have highly developed all round interpersonal skills. ·
• Should have impeccable communication skills. ·
• Excellent communication, presentation, networking and negotiation skills.
• Customer service oriented with a positive, well-motivated attitude. ·
• Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score

Requirements

• 2-5 years of experience as a back-end developer
• Expertise with Java 1.8 and React JS
• Understanding of OOPS concepts, Design Principles, and implementations of different types of Design Patterns.
• Should have a strong acumen in Data Structures, Algorithms, problem-solving.
• Experience in Microservices
• Extensive experience in developing Web Services APIs using RESTful API design
• Comfortable writing Unit Test Cases
• Good to have experience/knowledge of
  • Docker,
  • Scala,
  • Python, and
  • AWS and other Cloud platforms
• Able to connect the dots between code and business value

Responsibilities

• Engage in high-level conversations about business strategy and the role tech plays in it
• Write well-designed, testable, and efficient code that powers our application
• Write specs and do planning for everything we build
• Conduct application analysis, testing, and debugging
• Diligently document code to keep it clean and transparent
• Ensure cross-browser and device compatibility

You Are

• You believe it’s always on you to make sure anything you do is a success.
• You have the ability to make quick and effective decisions.
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone.
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved.

Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.

The technology platform implements  functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities. 

The application technology architecture comprises of the following:

o   a Python Django web application with NGinx and Gunicorn

o   PostgreSQL database

o   A React Android and Web app

o   Rest APIs which interact between the Android app and the Django webserver

Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.

We are looking for a frontend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective.    You will own the front end development of features  of the Mentor To Go web and mobile platforms, from conceptualisation through design and testing. You will work closely with other developers,the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members  in a positive, productive, and transparent way.

Minimum requirements

• Bachelor’s degree in engineering preferably  CS  or related discipline
• 3+ years experience with the development of applications for Android, iOS and  web preferably using React Native/ReactJS

• Experience working in Unix/Linux environments
• Experience with a complete mobile software development life cycle
• Strong written and oral communication skills
• Familiarity with version control software such as Git

Desired  requirements

• Strong written and oral communication skills
• Ability to participate in technical discussions and help make technical trade-offs

About Mentor Together

https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring  non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.

http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.