Sr Associate Customer Success

at SyndicationPro

DP
Posted by FirstPrinciples Hiring
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Remote only
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2 - 8 yrs
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Best in industry
icon
Full time
Skills
Customer Success
Customer Relationship Management (CRM)
Account Management
Onboarding
SaaS
Client Servicing
Greetings from SyndicationPro!
 
We are a Product based company well established in US Market. SyndicationPro is a product, based on Investment Management Space. As we are expanding and scaling up our SaaS product to the next level, there is a huge opportunity to work on different modules and features, multiple products. It's all about large digital transformation with speed and all about solving complex problems.
 
This product is being awarded as one of the Finalists in the SaaS Awards 2021 and Finovate.
 
Roles and Responsibility 
 
  • Onboard and assist customers as needed with product demonstration, setup, and navigating software.
  • Establish frequent touchpoints with the customer to improve customer experience.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience.
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
  • Assist in creating training courses and educational materials for customers and other members of the department.
  • Schedule EBR meetings and establish clear retention goals and process milestones for the client to work toward.
  • Minimize customer churn.
 
 
Benefits and Perks
  • You get an opportunity to permanently work from home and thus get more time to spend with your family and be safe in this pandemic
  • Five days with flexible working hours
  • Free Udemy business account to upskill your professional and technical skills
  • Opportunity to work with your professional family and not only with the machines
  • Employee friendly policies and processes
  • No micro management
  • Energetic work environment
  • Great people support
  • Health Insurance
  • Leaders support to implement innovative ideas
  • Good Pay master
 
We are excited to build a great team of leaders and passionate coders who want to achieve extra ordinary career growth.
Read more

About SyndicationPro

#1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals! Real Estate Syndicators leverage our platform to manage billions in assets.

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.

SyndicationPro.com has been featured by Yahoo Finance and Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as Finnovate and 2021 SaaS Awards.

Read more
Founded
2018
Type
Product
Size
20-100 employees
Stage
Profitable
View full company details
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