Sr Associate Customer Success

JOB DESCRIPTION/PREFERRED QUALIFICATIONS:

REQUIRED SKILLS/COMPETENCIES:

Programming Languages:

• Strong in Python, data structures, and algorithms.
• Hands-on with NumPy, Pandas, Scikit-learn for ML prototyping.

Machine Learning Frameworks:

• Understanding of supervised/unsupervised learning, regularization, feature engineering, model selection, cross-validation, ensemble methods (XGBoost, LightGBM).

Deep Learning Techniques:

• Proficiency with PyTorch or TensorFlow/Keras
• Knowledge of CNNs, RNNs, LSTMs, Transformers, Attention mechanisms.
• Familiarity with optimization (Adam, SGD), dropout, batch norm.

LLMs & RAG:

• Hugging Face Transformers (tokenizers, embeddings, model fine-tuning).
• Vector databases (Milvus, FAISS, Pinecone, ElasticSearch).
• Prompt engineering, function/tool calling, JSON schema outputs.

Data & Tools:

• SQL fundamentals; exposure to data wrangling and pipelines.
• Git/GitHub, Jupyter, basic Docker.

WHAT ARE WE LOOKING FOR?

• Solid academic foundation with strong applied ML/DL exposure.
• Curiosity to learn cutting-edge AI and willingness to experiment.
• Clear communicator who can explain ML/LLM trade-offs simply.
• Strong problem-solving and ownership mindset.

MINIMUM QUALIFICATIONS:

• Doctorate (Academic) Degree and 2 years related work experience; Master's Level Degree and related work experience of 5 years; Bachelor's Level Degree and related work experience of 7 years in building AI systems/solutions with Machine Learning, Deep Learning, and LLMs.

MUST-HAVES:

• Education/qualification:  Preferably from premier Institute like IIT, IISC, IIIT, NIT and BITS. Also regional tier 1 colleges.

• Doctorate (Academic) Degree and 2 years related work experience; or Master's Level Degree and related work experience of 5 years; or Bachelor's Level Degree and related work experience of 7 years

• Min 5 yrs experience in the Mandatory Skills: Python, Deep Learning, Machine Learning, Algorithm Development and Image Processing

• 3.5 to 4 yrs proficiency with PyTorch or TensorFlow/Keras

• Candidates from engineering product companies have higher chances of getting shortlisted (current company or past experience)

QUESTIONNAIRE: 

Do you have at least 5 years of experience with Python, Deep Learning, Machine Learning, Algorithm Development, and Image Processing? Please mention the skills and years of experience:

Do you have experience with PyTorch or TensorFlow / Keras?

• PyTorch
• TensorFlow / Keras
• Both

How many years of experience do you have with PyTorch or TensorFlow / Keras?

• Less than 3 years
• 3 to 3.5 years
• 3.5 to 4 years
• More than 4 years

Is the candidate willing to relocate to Chennai?

• Ready to relocate
• Based in Chennai

What type of company have you worked for in your career?

• Service-based IT company
• Product company
• Semiconductor company
• Hardware manufacturing company
• None of the above

Experience - 6+ Years

Location- Gurugram/Bangalore

Job Description:

We are seeking an experienced QA Automation Engineer with knowledge in the finance domain to join our team. The ideal candidate will combine strong technical testing expertise with an understanding of financial systems and processes. You will be responsible for designing and implementing automation frameworks to ensure the quality, reliability, and compliance of our financial applications across trading, risk management, payments, and reporting systems.

Key Responsibilities:

• Design, develop and maintain robust test automation frameworks for financial Applications
• Create detailed test plans, test cases, and test scripts based on business requirements and user stories
• Execute functional, regression, integration, and API testing with a focus on financial data integrity
• Validate complex financial calculations, transaction processing, and reporting functionalities
• Collaborate with Business Analysts and development teams to understand requirements and ensure complete test coverage
• Implement automated testing solutions within CI/CD pipelines for continuous delivery
• Perform data validation testing against financial databases and data warehouses Identify, document, and track defects through resolution using defect management tools
• Verify compliance with financial regulations and industry standards
• Generate test metrics and reports to provide insights into application quality and testing progress
• Participate in performance and security testing of financial systems

Technical & Domain Skills Required:

• Strong knowledge of software testing methodologies, processes, and best practices
• Proficiency in automation tools and frameworks (Selenium, Cypress, Cucumber, TestNG, JUnit, etc.)
• Experience with API testing using tools like Postman, SoapUI
• Working knowledge of SQL and experience with database testing
• Familiarity with version control systems (Git) and CI/CD tools (Jenkins, TeamCity, Azure DevOps)
• Scripting/programming skills in at least one language such as Java, Python, or JavaScript
• Understanding of financial concepts, workflows, and terminology
• Experience testing financial systems in areas such as banking, payments, trading, risk management, or reporting
• Knowledge of financial messaging standards and protocols is a plus
• Experience with performance testing tools (JMeter, LoadRunner) and security testing concepts

Qualifications:

• Bachelor's or master's degree in computer science, IT, or related field
• 5+ years of experience in software quality assurance with at least 3 years focused on test automation
• Prior experience working in financial services sector (banking, capital markets, wealth management, etc.)
• ISTQB certification or equivalent QA certifications preferred
• Knowledge of Agile and DevOps methodologies
• Financial domain certifications or knowledge is a plus

Soft Skills:

• Strong analytical and problem-solving abilities
• Excellent attention to detail and quality-oriented mindset
• Effective communication skills to collaborate with cross-functional teams
• Ability to understand and translate complex financial requirements into test scenarios
• Self-motivated with the ability to work independently and as part of a team
• Adaptability to changing priorities in a fast-paced environment

If you have strong QA automation skills and experience testing financial applications, we'd love to hear from you! You will play a crucial role in ensuring the quality and reliability of our financial systems

Machine Assembly and Material Checking , followup the Production planning Details

• Process Optimization: Analyze production processes to identify areas for improvement. Implement process enhancements to increase efficiency, reduce waste, and improve quality.
• Production Planning: Assist in planning and scheduling production activities to meet demand forecasts and delivery deadlines.
• Troubleshooting: Diagnose production issues, equipment malfunctions, and workflow disruptions. Propose and implement solutions to minimize downtime and maintain continuous production.
• Quality Assurance: Ensure all products meet quality standards through regular inspections, testing, and compliance with industry regulations.
• Collaboration: Work closely with product design and development teams to optimize manufacturing processes and incorporate feedback from the production floor.
• Documentation: Maintain accurate records of production processes, equipment maintenance, and quality control measures.
• Training: Provide training and support to production staff regarding equipment operations, safety protocols, and best practices in production techniques.
• Cost Management: Monitor production costs and identify opportunities for cost savings without compromising quality.
• Safety Compliance: Ensure adherence to safety regulations and protocols to create a safe working environment for all employees.

Job Title: Developer

Location: [Company Location or Remote]

Job Type: [Full-time/Part-time/Contract]

Experience Level: [Entry-level/Junior/Mid-level/Senior]

Job Summary:

We are seeking a skilled Developer to design, develop, and maintain high-quality software solutions. The ideal candidate should have strong problem-solving abilities, proficiency in programming languages, and a passion for technology. You will work closely with cross-functional teams to develop scalable and efficient applications.

Key Responsibilities:

• Design, develop, test, and deploy software applications.
• Write clean, efficient, and well-documented code.
• Collaborate with designers, product managers, and other developers.
• Troubleshoot and debug applications to optimize performance.
• Stay updated with emerging technologies and industry trends.
• Participate in code reviews and provide constructive feedback.
• Integrate third-party APIs and databases as needed.
• Ensure software security, scalability, and maintainability.

Required Skills & Qualifications:

• Bachelor’s/Master’s degree in Computer Science, Engineering, or a related field.
• Proficiency in [mention relevant programming languages, e.g., Python, Java, JavaScript, C++].
• Experience with [mention frameworks, e.g., React, Angular, Django, Flask, Spring Boot].
• Knowledge of databases such as [MySQL, PostgreSQL, MongoDB].
• Familiarity with version control systems like Git and GitHub.
• Strong problem-solving and analytical skills.
• Excellent teamwork and communication skills.
• Ability to work in an agile development environment.

Preferred Qualifications (if applicable):

• Experience in cloud technologies like AWS, Azure, or Google Cloud.
• Knowledge of DevOps practices and CI/CD pipelines.
• Experience with containerization tools like Docker and Kubernetes.
• Understanding of AI/ML concepts (for AI-related roles).

Benefits:

• Competitive salary and performance-based bonuses.
• Flexible work hours and remote work options.
• Health insurance and wellness programs.
• Career development and learning opportunities.
• Friendly and collaborative work culture.

Subject Matter Expert also referred to as SME, is a person who has special skills or knowledge on a particular job or topic. An SME is considered an expert on a certain topic – not only educated on the subject but has the capacity to share their knowledge with other team members.

Qualification for SME Insurance:

1. 3-5 experience in the insurance industry
2. Experience in insurance products (all products including life, health & general) and processes and the insurance industry chain
3. Bachelor’s degree (or equivalent)
4. English: Fluent

Roles and responsibilities

1. Strong Process & product knowledge of the Insurance products
2. Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.
3. Responsible for facilitating OJT for the new joiners on all Insurance related products and processes. 
4. Help in designing a best-in-class customer support and engagement journey for insurance products.
5. Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.
6. Ability to take ownership and work for early resolution and closure of customer issues.
7. Ability to accept change and make the best of any situation.
8. Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
9. Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
10. Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints
11. Keeping up to date with all the regulatory requirements and changes in the Insurance industry

Publicis Sapient Overview:

The Senior Associate People Senior Associate L1 in Data Engineering, you will translate client requirements into technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution 

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Job Summary:

As Senior Associate L2 in Data Engineering, you will translate client requirements into technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution

The role requires a hands-on technologist who has strong programming background like Java / Scala / Python, should have experience in Data Ingestion, Integration and data Wrangling, Computation, Analytics pipelines and exposure to Hadoop ecosystem components. You are also required to have hands-on knowledge on at least one of AWS, GCP, Azure cloud platforms.

Role & Responsibilities:

Your role is focused on Design, Development and delivery of solutions involving:

• Data Integration, Processing & Governance

• Data Storage and Computation Frameworks, Performance Optimizations

• Analytics & Visualizations

• Infrastructure & Cloud Computing

• Data Management Platforms

• Implement scalable architectural models for data processing and storage

• Build functionality for data ingestion from multiple heterogeneous sources in batch & real-time mode

• Build functionality for data analytics, search and aggregation

Experience Guidelines:

Mandatory Experience and Competencies:

# Competency

1.Overall 5+ years of IT experience with 3+ years in Data related technologies

2.Minimum 2.5 years of experience in Big Data technologies and working exposure in at least one cloud platform on related data services (AWS / Azure / GCP)

3.Hands-on experience with the Hadoop stack – HDFS, sqoop, kafka, Pulsar, NiFi, Spark, Spark Streaming, Flink, Storm, hive, oozie, airflow and other components required in building end to end data pipeline.

4.Strong experience in at least of the programming language Java, Scala, Python. Java preferable

5.Hands-on working knowledge of NoSQL and MPP data platforms like Hbase, MongoDb, Cassandra, AWS Redshift, Azure SQLDW, GCP BigQuery etc

6.Well-versed and working knowledge with data platform related services on at least 1 cloud platform, IAM and data security

Preferred Experience and Knowledge (Good to Have):

# Competency

1.Good knowledge of traditional ETL tools (Informatica, Talend, etc) and database technologies (Oracle, MySQL, SQL Server, Postgres) with hands on experience

2.Knowledge on data governance processes (security, lineage, catalog) and tools like Collibra, Alation etc

3.Knowledge on distributed messaging frameworks like ActiveMQ / RabbiMQ / Solace, search & indexing and Micro services architectures

4.Performance tuning and optimization of data pipelines

5.CI/CD – Infra provisioning on cloud, auto build & deployment pipelines, code quality

6.Cloud data specialty and other related Big data technology certifications

Personal Attributes:

• Strong written and verbal communication skills

• Articulation skills

• Good team player

• Self-starter who requires minimal oversight

• Ability to prioritize and manage multiple tasks

• Process orientation and the ability to define and set up processes

Requirements:

• 3+ years’ experience under your belt developing performance-critical applications that run in a production environment using Node.Js
• Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in common Cloud technologies, AWS/GCP Knowledge of CI/CD tools and workflows.
• Knowledge in one or more of the following: NoSQL (especially, but not only Redis), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ)
• Good stakeholder management skills, with an ability to build trust and rapport with internal and external stakeholders
• It is good to have knowledge of Kubernetes and Docker and related deployment technologies.
  
  

Roles & Responsibilities:

• Write well-designed, testable, efficient, and high-quality code.
• Design (LLD & HLD) and architect technical solutions for the business problems of a large-scale system.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies.
• Contribute to all phases of the development lifecycle
• We believe leadership comes through ownership and so we love people who take ownership of their work and lead by example

About the company

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

Check out our company pitch (6 min video) to understand the goal-https://www.youtube.com/watch?v=7QnyJsKedz8

Job Role

As a software developer, you’ll be the brain behind crafting, developing, testing, going live and maintaining the system. You are passionate about understanding the business context for features built to drive better customer experience and adoption.

Job Location: Indore | Full Time | Experience: 2 yrs & above | Salary ∝ Expertise | Rs.5L ~ Rs.12L |

Responsibilities:

• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Believes in a systematic approach to developing the system through clear documentation (flowcharts, layouts, &, etc) of functionality, address every use case through creative solutions.
• Adapts structured coding styles for easy review, testing, and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plan are in place and adheres to a great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making system more stable and easy.
• Work closely with the Product manager, designers, and other peer developers.
• Preparing technical training documents for onboarding new engineers.

Requirements

• Bachelor’s degree in computer science or equivalent practical experience.
• 2+ years of experience as a Software Engineer or Software Developer or in a relevant role.
• Smart Hands-on coder who can independently architect solutions and mentor team members.
• Solid experience in PHP, Node, Mongo, and MySQL
• Should have good Web service and Web application fundamentals
• Understanding of OOPS concepts, Persistence, Threading.
• Should have worked with HTML/ CSS/ Jquery/ Js / API.
• Knowledgeable in data structures and algorithms.
• Experience with open-source projects.
• Experience in designing interactive applications.
• A background in Engineering with sound oral and written communication skills.
• Prior experience with AWS, Azure, Google or OpenStack will be a plus.
• Hands-on a google cloud platform and Experience in Suite CRM is an added advantage.

   

Your application should include

• Details about applications you have previously worked on
• A GitHub or stack overflow profile if you have one.

What we offer

• Competitive salary, Startup Flexibility
• Great working atmosphere in a comfortable office.
• And an opportunity to get associated with a fast-growing VC funded startup.