- Onboard and assist customers as needed with product demonstration, setup, and navigating software.
- Establish frequent touchpoints with the customer to improve customer experience.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Assist in creating training courses and educational materials for customers and other members of the department.
- Schedule EBR meetings and establish clear retention goals and process milestones for the client to work toward.
- Minimize customer churn.
- You get an opportunity to permanently work from home and thus get more time to spend with your family and be safe in this pandemic
- Five days with flexible working hours
- Free Udemy business account to upskill your professional and technical skills
- Opportunity to work with your professional family and not only with the machines
- Employee friendly policies and processes
- No micro management
- Energetic work environment
- Great people support
- Health Insurance
- Leaders support to implement innovative ideas
- Good Pay master

About SyndicationPro
About
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.
SyndicationPro.com has been featured by https://in.finance.yahoo.com/news/syndicationpro-establishes-hq-lehi-utah-130600371.html?guccounter=1">Yahoo Finance and https://www.benzinga.com/business/best-crms-for-real-estate-investors/">Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as https://informaconnect.com/finovate-industry-awards/awards-categories/">Finnovate and https://www.cloud-awards.com/2021-software-awards-shortlist/">2021 SaaS Awards.
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FreightCrate Technologies is a Logistics Technology company that aims to transform international shipping through innovative and cost-effective tech solutions that can mutually benefit exporters, importers and logistics service providers.
Our web-platform, FreightCrate offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations.
We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines.
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Samir Lambay is the Co-Founder and CEO with an MSc in Shipping, Trade and Finance from Cass Business School, London, UK with Distinction.
Samir has worked in the shipping and logistics industry across both family businesses and multinational companies. His most recent job was at DB Schenker Logistics (Part of Deutsche Bahn Group - Fortune 200) where he was the youngest Vertical Manager globally and won two awards including Vertical Manager of the year and a Global Award.
Ruchi Dogra is a Co-Founder & Director and is in charge of sales and marketing. She has worked for over 15 years across the top 3 logistics/supply chain companies globally. She set-up the hotel, wines and beverages vertical at Kuehne & Nagel and DB Schenker. Her latest assignment was at DHL Global Forwarding where she worked as a Vertical Manager for Engineering and Manufacturing; handling top Indian and multinational accounts including several Fortune 100 companies. She brings with her an extensive knowledge in strategy, sales, operations and customer service.
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Description
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• PHP/Python
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• Sincere passion to use disruptive technologies that can be globally significant.










