Sr Associate Customer Success

Job Title: Product and Research Head – Real Estate

Location: Chennai (Thiruvanmiyur)

Job Summary:

The Product and Research Head in Real Estate will lead the development and execution of innovative real estate products and oversee comprehensive market research and analysis. This role demands a strategic leader with deep industry knowledge who can drive product strategy, identify market opportunities, and provide actionable insights to support business growth. The ideal candidate will bridge product development with data-driven research to deliver competitive and customer-centric real estate solutions.

Key Responsibilities:

Product & Research Head

Position: Head – Product & Research

Experience: 20+ years

Key Responsibilities:

• Lead product conceptualization, positioning, and market strategy for residential, commercial, and retail projects.
• Conduct extensive market, consumer, and competitor research.
• Define product mix, unit sizes, pricing, and specifications in line with market demand and business targets.
• Collaborate with sales, marketing, design, and engineering teams to align product features with customer expectations.
• Track industry trends, customer preferences, and regulatory updates.
• Prepare detailed feasibility studies and business plans for new projects.

Preferred Profile:

• 20-25 years in real estate product management and market research.
• Strong market knowledge, analytical skills, and strategic business acumen.

Strong Azure DevOps Engineer Profiles.

Mandatory (Experience 1) – Must have minimum 2+ years of hands-on experience as an Azure DevOps Engineer with strong exposure to Azure DevOps Services (Repos, Pipelines, Boards, Artifacts).

Mandatory (Experience 2) – Must have strong experience in designing and maintaining YAML-based CI/CD pipelines, including end-to-end automation of build, test, and deployment workflows.

Mandatory (Experience 3) – Must have hands-on scripting and automation experience using Bash, Python, and/or PowerShell

Mandatory (Experience 4) – Must have working knowledge of databases such as Microsoft SQL Server, PostgreSQL, or Oracle Database

Mandatory (Experience 5) – Must have experience with monitoring, alerting, and incident management using tools like Grafana, Prometheus, Datadog, or CloudWatch, including troubleshooting and root cause analysis

Preferred

Responsibilities

• Content Creation: Write and edit blog posts, articles, and social media content in line with our company’s tone and voice.
• Research: Conduct thorough research on industry topics and trends to produce relevant, data-backed content.
• SEO Optimization: Learn and implement SEO best practices to help increase the visibility of content in search engines.
• Content Planning: Assist in content planning and strategizing for blog posts, social media, and newsletters.
• Proofreading & Editing: Review and edit content for clarity, grammar, and consistency, ensuring it meets high-quality standards.
• Collaboration: Work with the marketing and design teams to ensure the content aligns with the brand’s goals and design principles.

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience

5. Should have good Wi-Fi and a Laptop with Webcam

Designation: Project Manager

Location: Bangalore (Hybrid)

Reports to: Co-Founder & CBO

About the Role

We are looking for a driven and detail-oriented Project Manager to lead the execution of high-impact digital product initiatives for our clients. This is a high-ownership role that demands end-to-end accountability — from scoping and planning to execution and delivery. You'll work closely with cross-functional teams to ensure projects are delivered on time, with high quality and measurable business outcomes. If you're someone who thrives in fast-paced environments, brings structure to ambiguity, and leads with clarity and data, we’d love to connect.

Key Responsibilities

• Act as the single point of accountability for end-to-end project execution — ensuring on-time, high-quality, and profitable delivery of digital product solutions across strategy, design, and development.
• Collaborate closely with internal teams (design, engineering, research) and client stakeholders to translate project objectives into actionable plans with clear timelines, milestones, and deliverables.
• Define and manage project scope, resourcing, dependencies, budgets, and risks — proactively identifying and mitigating potential blockers.
• Bring clarity and structure to execution by setting up robust documentation, operating rhythms, and tracking mechanisms; ensure timely communication of progress, challenges, and escalations to leadership and clients.
• Drive project governance through weekly health reviews, accurate status reports, and rigorous issue/risk tracking with defined accountability.
• Own the quality of delivery — ensure alignment of deliverables with project goals, client expectations, and internal benchmarks for innovation and excellence.
• Make data work for you — use structured data and reporting to surface insights, enable decision-making, and identify areas of improvement.
• Lead with influence, not authority — foster alignment and collaboration across multidisciplinary teams in a fast-paced, often ambiguous environment.
• Embrace a problem-solving mindset — proactively drive solutions to cross-functional execution challenges, and be comfortable navigating trade-offs.
• Contribute to internal IP and process improvements that enhance delivery maturity and scalability across projects.

Requirements

• 5–8 years of experience in project management, with a proven track record of driving end-to-end execution of complex digital or technology projects.
• Prior experience in a service-based or consulting environment, managing external client stakeholders and internal cross-functional teams.
• Strong understanding of digital product development lifecycle — from strategy to design to engineering execution.
• Demonstrated ability to manage project scope, budgets, timelines, and risks with a high sense of ownership and accountability.
• Proficiency in project management tools such as Jira, Asana, Trello, or ClickUp; comfort with setting up and customizing workflows, reports, and dashboards.
• Strong analytical mindset — ability to work with data, identify trends, generate insights, and support decision-making through structured reporting.
• Excellent written and verbal communication skills — capable of simplifying complex ideas, aligning diverse stakeholders, and presenting with clarity to clients and leadership.
• Ability to work in a fast-paced environment, manage competing priorities, and stay composed under pressure.
• Hands-on, detail-oriented, and structured — someone who can bring method to chaos and drive clarity in ambiguity.
• A natural collaborator and influencer — able to build trust, motivate teams, and drive alignment without direct authority.
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Good to have:

• Experience in managing digital transformation, innovation-led, or customer experience focused projects.
• Exposure to product strategy, UX research, or agile software development practices.
• Certification in PMP, PRINCE2, or Agile methodologies is a plus, but not mandatory.

About Thence

Thence is a product innovation and digital design firm that partners with ambitious companies to reimagine digital experiences. We offer end-to-end solutions — from product strategy and experience design to full-stack development — helping our clients launch, scale, and transform digital products. With a focus on design excellence, measurable impact, and deep collaboration, we take pride in building solutions that users love and businesses value.

Experience: 2-3 years of experience in video editing, preferably within fintech, tech, or digital marketing.

Technical Skills: Proficiency in Adobe Premiere Pro, After Effects, Final Cut Pro, and other relevant editing software.

Portfolio: A portfolio demonstrating a range of video editing work, showcasing strong storytelling and visual design.

Creativity & Attention to Detail: Strong sense of timing, pacing, and ability to convey messages effectively through visuals.

Collaboration & Communication: Excellent team-working skills to liaise with cross-functional teams and incorporate feedback.

Job brief

We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards

Requirements and skills

• Proven UI experience
• Demonstrable UI design skills with a strong portfolio
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
• Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
• Excellent visual design skills with sensitivity to user-system interaction
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively
• Up-to-date with the latest UI trends, techniques, and technologies