Specialist - UX Writer

Here’s what you’ll be doing 

In this role, you will have end to end ownership of a business vertical, owning upwards of USD  3-5 million revenue goals in the next 1-2 years. You will directly lead a global sales team, and  cross functionally work with marketing, content, design and other verticals to drive your  business objectives.  

The north star metrics for the role is revenue. 

Your responsibilities will include: 

Designing and implementing the growth strategy to meet business objectives - which includes  sales planning, demand generation, product roadmap & customer experience. Below are some  responsibilities that this will entail: 

• Identifying target geographies and schools that we will focus on 
• Understanding the consumer needs & market landscape to define the product roadmap • Working with the marketing team to identify hot leads and ways to target them • Conceptualising and executing cold email campaigns for schools across the world • Generating relevant content to nurture schools: presentations, case studies, emails, etc. • Conducting demos with schools expressing inbound interest 
• Building relations with schools, nurturing them by identifying their context • Negotiating and finalising deals with schools and school districts 
• Working with the school success team to smoothly handover converted schools • Bringing in operational efficiency across all sales related processes 

Is this someone that looks like you? 

• Experience: 3-6 years experience of - driving sales in the B2B SaaS space, or P&L  responsibility in a technology start-up (B2B SaaS is preferred) 
• Has worked cross-functionally with teams (product, marketing etc) to drive business goals • Has built a business from scratch (not mandatory but preferred) 
• Has excellent analytical and problem solving skills 
• We deeply value building the right culture at Toddle, and these are a few things that we look  for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility 
• Good at written and oral communication 
• Location: Bangalore, India (until office resumes it’s remote) 

• Bring in industry best practices around creating and maintaining robust data pipelines for complex data projects with/without AI component
  • programmatically ingesting data from several static and real-time sources (incl. web scraping)
  • rendering results through dynamic interfaces incl. web / mobile / dashboard with the ability to log usage and granular user feedbacks
  • performance tuning and optimal implementation of complex Python scripts (using SPARK), SQL (using stored procedures, HIVE), and NoSQL queries in a production environment

• Industrialize ML / DL solutions and deploy and manage production services; proactively handle data issues arising on live apps
• Perform ETL on large and complex datasets for AI applications - work closely with data scientists on performance optimization of large-scale ML/DL model training
• Build data tools to facilitate fast data cleaning and statistical analysis
• Ensure data architecture is secure and compliant
• Resolve issues escalated from Business and Functional areas on data quality, accuracy, and availability
• Work closely with APAC CDO and coordinate with a fully decentralized team across different locations in APAC and global HQ (Paris).

•  Expert in structured and unstructured data in traditional and Big data environments – Oracle / SQLserver, MongoDB, Hive / Pig, BigQuery, and Spark
• Have excellent knowledge of Python programming both in traditional and distributed models (PySpark)
• Expert in shell scripting and writing schedulers
• Hands-on experience with Cloud - deploying complex data solutions in hybrid cloud / on-premise environment both for data extraction/storage and computation
• Hands-on experience in deploying production apps using large volumes of data with state-of-the-art technologies like Dockers, Kubernetes, and Kafka
• Strong knowledge of data security best practices
• 5+ years experience in a data engineering role
• Science / Engineering graduate from a Tier-1 university in the country
• And most importantly, you must be a passionate coder who really cares about building apps that can help people do things better, smarter, and faster even when they sleep

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

About the role:

Responsibilities:

• Extensive experience in configuring and customising SAP HR and HCM modules, including Personnel Administration, Organizational Management, Time Management, and Payroll.
• Demonstrated ability to analyse and optimize HR processes, leveraging SAP HR, and HCM.
• In-depth knowledge of data migration and integration between SAP HR, HCM, and Third Party Systems, ensuring seamless data flow and accurate reporting.
• Experience in managing and resolving complex HR system issues, leveraging SAP HR, HCM
• Requirement analysis and interaction with customers to resolve the queries/questions to their best satisfaction.
• Carrying out customization changes as and when required.
• Continuously upgrade the system with the latest “Support Pack” releases from SAP and update the notes released by SAP.
• Interacting with technical/ cross-functional consultants for successful resolution of an issue.
• Risk assessment of the changes.
• Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
• Drafting and executing the test cases and testing the new developments/ configurations across development and quality environments in the R/3 system.
• Conducting End User training concerning SAP HR as & when required
• Amendment AD Hoc Fields for reporting purposes.
• Worked on ESS/MSS module which includes, configuring Country specific ESS/MSS Portal, Resolving Issues arising in User portal, Worked on Fiori Launchpad testing, Customization of ESS/MSS link with help of Web Dynpro Component and Logic building to help ABAP Team on development.
• Configuration of LSMW as per the requirement including Time Management, OM/PA Modules.
• Configuring complex Work Schedule Rule Request
• Worked on 3 end to end SAP implementation
• Worked on support and rollout experience in the HCM PA / OM module
• Having a Good understanding of the SAP HCM business process
• Customizing SAP application as per client requirement.
• Experience in writing complex Time & Payroll PCR’s
• Issues related to Indian Payroll and time management.
• Written PCR on various scenarios in Time Management & Indian Payroll
• Helping to maximise the use of SAP within the business.
• Defining potential improvements to processes and systems that can lead to enhancements.
• Defining security profiles.
• Assisting in the project management of IT HR application projects.
• Implementing Payroll solutions.
• UAT and Regression testing- completion and script writing.
• Advising colleagues on SAP HR/PY matters.
• Providing business consultancy within the HR business Process sector.
• Liaising with third-party SAP technicians, and stakeholders (both internally and externally).
• Responsible for the investigation and resolution of problems on a day-to-day basis.

Experience & Skill:

• Years of Experience: 5 – 8 in SAP HCM
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Should have experience of client-facing roles
• Should have excellent communication skills

Role & Responsibilities

• Play an active role in designing and validating new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artefacts.
• Conduct quick rounds of usability testing.
• Build strong relationships with cross functional stakeholders to drive user focus, creativity, efficiency, and product excellence.
• Effectively use quantitative and qualitative data to drive decisions and measure success.
• Collaborate with the research, product, business and engineering teams to build scalable and impactful solutions.
• Own from end-to-end 1-2 product charters and be responsible for their success along with your product team counterparts.
• Deliver the expected design support in a successful & timely fashion, for the projects that are currently in progress under your charters, while also providing a helping hand to any team-member who might require some help.

What are we looking for ?

• ... have a Bachelor's degree in Design, UX, HCI, or similar area, or equivalent practical experience.
• ... have a strong portfolio of innovative design work that demonstrates strong UX/UI design skills, curiosity, empathy, business acumen and strong drive to learn
• ... have 4+ years of industry experience in Product Design** and/or design-led practices.
• ... have experience working with cross-functional teams and stakeholder management.
• ... have the ability to quickly incorporate feedback and think about how the UI will scale in future and integrate with the rest of the product.

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 3 yrs in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understand the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential

• To bid on portals like Upwork, Guru, PPH, etc. Sending Proposal bid to grab new business opportunities Coordinate development of detailed technical proposals with the technical team.
• Client Handling (Managing Existing clients and acquiring new clients) interaction clients to analyze the project requirements.
• Bidding and New business generation on Bidding Platforms

Experience: 6+ Years

Essential Skills & Experience

• Must to have minimum of 3 years of experience in using Angular 2+ and above versions.
• Develop modern software applications and working with the team to solution definition and guide teams through execution and implementation
• Ensuring high performance on mobile and desktop
• Must have experience for writing tested, idiomatic, and documented Angular, JavaScript, HTML and CSS
• Must have knowledge of OOP concepts, industry best practices and architecture designs.
• Must have good understanding of web technology/enterprise level applications.
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Experience should include structured source code management using SVN or GIT and build using MAVEN/Grunt.
• Good to have backend experience in any one of the backend technologies mentioned below:
  • Java with Spring boot.
  • PHP
• Need to have good experience in Web application designing.
• Good to have experience in Agile methodology.

Nice to Have

• Experience with web servers like Nginx or NodeJS
• Basic awareness of cloud orchestration frameworks like Kubernetes/Docker
• Understanding of Unit Testing Frameworks

BEHAVIORAL SKILLS

• Self-motivated and a Quick Learner
• Ability to consistently perform and meet deadlines
• Attention to detail and follow-through
• A good understanding of customer satisfaction
• Ability to work effectively in a team as well as in an individual environment
• Excellent written and verbal communication skills