Specialist - UX Writer

Required Skills and Experience:

• 5 - 11 years of experience in front-end development, with a strong focus on React.js.
• Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
• Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
• Hands-on experience with RESTful APIs, Server Sent Events, WebSocket's
• Hand’s on experience with web components, micro frontends
• Deep understanding of browser apis like history, intersection observer, event handling, virtual panes, drag and drop etc
• Ability to work on a complex and fast moving code base.
• Familiarity with TypeScript and its integration with React applications.
• Strong problem-solving skills and attention to detail.

Job Description:-

Infrastructure as Code (IaC): Implement and maintain infrastructure as code using tools like Terraform or AWS CloudFormation, ensuring scalability and reliability of cloud resources.

Continuous Integration/Continuous Deployment (CI/CD): Establish and enhance CI/CD pipelines to automate build, test, and deployment processes, facilitating faster and more reliable releases.

Configuration Management: Manage and automate server configurations using tools like Ansible, Chef, or Puppet, ensuring consistency and compliance across environments.

Monitoring and Logging: Set up and maintain monitoring and logging solutions (e.g., CloudWatch, ELK stack) to proactively identify and troubleshoot issues within the AWS infrastructure.

Security and Compliance: Implement security best practices and compliance standards (e.g., AWS IAM, Security Groups) to protect data and resources. Conduct security audits and vulnerability assessments.

The Successful Applicant

AWS Proficiency: Extensive experience with Amazon Web Services (AWS) and its services, including EC2, S3, RDS, Lambda, and more. AWS Certified DevOps Engineer certification is a plus.

Infrastructure as Code (IaC): Proficiency in writing and maintaining infrastructure as code using tools like Terraform, AWS CloudFormation, or similar technologies.

CI/CD Tools: Strong knowledge of CI/CD tools such as Jenkins, Travis CI, or AWS CodePipeline. Ability to configure and optimize automated build and deployment pipelines.

Containerization: Hands-on experience with containerization technologies like Docker and container orchestration platforms like Kubernetes in AWS.

Scripting and Automation: Proficiency in scripting languages (e.g., Bash, Python) for automating tasks and managing infrastructure.

Monitoring and Logging Tools: Familiarity with monitoring and logging tools such as CloudWatch, ELK stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana, or Splunk.

Security and Compliance: Strong understanding of AWS security best practices, identity and access management (IAM), and compliance frameworks (e.g., HIPAA, GDPR).

Networking: Knowledge of AWS networking concepts, VPC, and routing. Experience with VPNs, Direct Connect, and other networking technologies is a plus.

Database Administration: Basic knowledge of database administration on AWS, including RDS, DynamoDB, or Aurora.

Collaboration and Communication: Excellent communication and teamwork skills to collaborate with cross-functional teams and convey technical information effectively.

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions