Specialist - Microsoft Dynamics

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

About Us: Hoop Konsulting is an IT consulting and software development company focused on delivering custom software solutions to clients globally. Our core values of integrity, trust, respect, hard work, and mutual growth are the foundation of everything we do.  

Job Description: 

We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in developing complex web applications using the MEAN (MongoDB, Express.js, Angular, Node.js) stack. As a Senior Developer, you will be responsible for developing, and maintaining web applications, ensuring high performance and responsiveness to requests from the front-end.  

Key Responsibilities: 

• Develop, and maintain scalable web applications using the MEAN stack (MongoDB, Express.js, Angular, Node.js). 
• Collaborate with cross-functional teams to define, design, and ship new features. 
• Ensure the performance, quality, and responsiveness of applications. 
• Identify and correct bottlenecks and fix bugs. 
• Help maintain code quality, organization, and automation. 
• Participate in code reviews and provide constructive feedback to team members. 
• Stay up-to-date with the latest industry trends and technologies. 
• Mentor and guide junior developers. 

Qualifications: 

• 5+ years of experience in web development, with a focus on the MEAN stack. 
• Strong proficiency in JavaScript and TypeScript. 
• Extensive experience with Angular and Node.js. 
• Proficiency with MongoDB and Express.js. 
• Experience with RESTful API design and implementation. 
• Knowledge of front-end technologies such as HTML5, CSS3, and JavaScript frameworks. 
• Familiarity with version control systems, such as Git. 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and teamwork skills. 
• Ability to work independently and manage multiple projects simultaneously. 

Preferred Qualifications: 

• Experience with cloud platforms such as AWS, Azure, or Google Cloud. 
• Experience with Agile/Scrum methodologies. 

What We Offer: 

• Competitive salary and benefits package. 
• Health and accidental insurance 
• Opportunities for professional growth and development. 
• A collaborative and innovative work environment. 
• A chance to work on exciting and challenging projects with international clients. 

If you are a passionate and experienced MEAN Stack Senior Software Engineer, looking to be a part of a professional, conducive, growth oriented environment,  we would love to hear from you. Apply now to join our talented team at Hoop Konsulting! 

LogiNext is looking for a technically savvy and experienced Software Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.

You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.

Responsibilities

Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices Understand and coach/teach others, show a high level of ethics and team-work

Requirements

Bachelor/Master’s degree in Computer Science, Information Technology or a related field 0 to 1 years of experience in developing responsive, elegant, efficient and cross-browser front-end applications using Javascript, HTML5, CSS3 Hands on experience on various MVC frameworks, UI libraries such as ReactJS, D3.js Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps Familiar with UX processes and design Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership Excellent written and oral communication skills, judgment and decision making skills

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

• Proficient in Java, Node or Python
• Experience with NewRelic, Splunk, SignalFx, DataDog etc.
• Monitoring and alerting experience
• Full stack development experience
• Hands-on with building and deploying micro services in Cloud (AWS/Azure)
• Experience with terraform w.r.t Infrastructure As Code
• Should have experience troubleshooting live production systems using monitoring/log analytics tools
• Should have experience leading a team (2 or more engineers)
• Experienced using Jenkins or similar deployment pipeline tools
• Understanding of distributed architectures

Backend - Software Development Engineer-III

Responsibilities:-

• Research, design and build highly reliable, available and scalable platforms
• Explore design implications and work towards an appropriate balance between functionality, performance, and maintainability.
• Lead by example, mentor and guide team members on everything from structured problem solving to development of best practices
• Own large technical deliverables and execute in an exemplary way
• Be able to conceptualize and develop prototype quickly
• Working with a cross-discipline team of Design, Product, Data Science and Analytics team.
• Active participation in the hiring process to bring quality engineers in the team.

Requirements:-

• Strong proficiency in Javascript and TypeScript
• Strong proficiency of Node.js and frameworks available for it such as Express
• Strong understanding and experience of creating highly scalable and complex database design
• Good understanding of Data Modeling using RDBMS and NoSQL(Cassandra, MongoDB, ElasticSearch, Redis) data stores
• Strong problem-solving skills with a good understanding of data structures and algorithms
• Strong understanding of front-end technologies, such as HTML5, and CSS3
• User authentication and authorization between multiple systems, servers, and environments
• Experience of creating highly scalable, fault tolerant, resilient distributed systems
• Strong knowledge of creating scalable system design and good understanding of microservice based architectures
• Understanding of caching enabled, PubSub and event driven architectures
• Hands on experience and good knowledge of AWS services
• Understanding automated testing platforms like selenium and unit tests like Chai, Mocha, Jasmine etc
• Proficient understanding of code versioning tools, such as Git
• E/B.Tech/M.E./M.Tech/M.S.
• Curiosity to explore the cutting edge technologies and bake them in the products.
• Zeal and drive to take end to end ownership.
• 5+ years of experience in back end development preferably in microservice environment.

Position :      Recruiter - (IT / Telecom)

Location : Delhi/NCR

Job Description

1) Should have Strong analytical and logical abilities

2) Excellent verbal & written communication skills
3) Should have Experience & Knowledge into domestic IT/Telecom hiring industry.
4) Strong Experience in Client Handling/Team Handling.

5) Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
6) Should have Knowledge about Technical Skills & Recruitment Process. (Sourcing).

7) Should have strong Telecom Technology Skills.

8) Must be target driven and must be able to thrive in a time pressured environment.

9) Strong Experience in End to End Recruitment Life Cycle(Sourcing to On boarding).

10) Familiarity with Applicant Tracking Systems and resume databases

11) Screen incoming resumes and application forms

12) Following up on the interview process status

13) Reference and background checks
14) Must have basic knowledge of Salary Heads
15) Comfortable for travelling if required to visit rest of the offices