Senior Automation Engineer

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Responsibilities:

• Partner with the business to determine the optimal solution for their prioritized needs
• Enforce design principles leading with configuration and only writing code when needed
• Participate in the full software development life cycle from technical design to development, testing and deployment
• Should be able to work with business stakeholders to understand the roadmap, pain points.
• Quickly understand existing system architecture, analyze and recommend improvements.
• Should be able to design solutions on ServiceMax and distribute tasks to team members and guide them.
• Design and develop solutions that best leverage the ServiceMax platform to support critical business functions and meet project objectives, business requirements and company goals
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of ServiceMax implementation.
• Independently analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Follow coding standards best practices, and participate in code reviews
• Accountable for the following: design workshops with ServiceMax and SFDC best practices including application limits, complete requirements analysis and confirmation, identify and own the final documentation for the technical specifications for the customizations, confirm functional design, document final solutions, lead deployment including guiding all sandbox code migration
• Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and customer requirements
• Perform ServiceMax configuration activities, Service Flow Manager Configuration and APEX trigger implementation, including training the system administration and IT team members.

Required Skills

• Minimum 5 years of experience working on Salesforce Platform.
• Having a good understanding of Salesforce object models, relationship, limits, security etc.
• Should be aware of customization and configuration options.
• Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be as a lead/architect.
• Having built large scale ServiceMax application catering to complex use cases. Having experience of different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch Console, Mobile App etc.

Job Description:

· Below are the typical activities expected to be performed by a ServiceMax Administrator/ Developer.

· These activities will be performed to support, break-fix, unit test, configure and develop Horiba's

· ServiceMax as per Help Desk tickets and other projects in a timely manner.

· Technical experience with Force.com, SFDC/ ServiceMax Administrator, Visual Force, Java.

· Field Service "Best Practice" guidance to segments/ end users

· Consult and assist end users and other support team members with data mapping activities in support of integration with SAP system or other systems in future..

· Provide Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices al

· Segment requirements. Follow Horiba Change Management process.

Administration

· ServiceMax administration related to all ServiceMax objects (standard and custom)

· ServiceMax configuration related to all ServiceMax objects (standard and custom) including Work Ord

· Management, Case Management, Service Flow Manager, Dispatch Console, Mobile configuration, MFL

· Tracking user login history and adoption matrices.

· Installation of apps from AppExchange

· Creation of users for an organization

· Maintain login credentials

· Generic users permissions

· Specific data access permissions

· Group Management

· Manage queues & public groups

· User assignment to queues & public groups

Security: Object security definition for Smax users

· Profile Management on object level permissions

· Role wise access on records

· Sharing rules additional record access for users

· Manage permission sets

General Configuration: Objects

Maintain standard object architecture and relationship model

• Create custom objects and maintain relationships among the objects

• Custom Fields

• Create custom fields

• Manage access to different profiles

• Manage page layouts to include custom fields

Page Layouts: Define Object field layouts based on profile

• Addition Of fields, sections, buttons, custom links, actions, related object lists, report charts, etc.

Data Management: Creation of reports & dashboard, maintaining report types, sharing of reports and dashboard

• Setting product Prices (standard, list, sale), Revenue and Quality Schedules.

• Build and manage email alerts

Deployment: Data deployment at organizations / sandboxes using change sets

Posted on Mar 5, 2024.

Company Name – TeamLease Edtech

Website- https://www.teamleaseedtech.com/

About Company-TeamLease Edtech is India’s leading Online Learning Solutions company. We enable universities launch and manage their online programs, partner with institutes to improve employability of their students through our skilling programs, empower corporates to build talent supply chain and improve employee productivity. Worx, our Degree-apprenticeship program, helps universities provide experiential learning to its students through a fine blend of online, onsite, on-campus and on-the-job training, ensuring they become employable. Our social-impact training projects (vocational and apprenticeship led), that are executed in partnership with several organisations, through their CSR wing, have helped thousands of aspiring youths become employable and make their careers.

Job description

Position/Role-.Net Developer

Number of positions-2

Experience- In a similar position, 1-6 years of experience

Location-Mumbai

CTC range for this position-4 to 6 L PA

Education-B.E Computer, B.E. IT,MCA, BSc IT

Role and Responsibilities:

• Development of Modules/ Features
• Understanding of Business Process Requirement
• Testing of Self Developed Code
• Team handling

Functional/Technical skills:       

• ASP.net, MVC.net. .net Core, C#, MYSQL, JavaScript, JSON/XML, RESTful and SOAP-based
• web services, CSS, jQuery

Behavioral skills: Communication skills

• Good communication skill

• Candidate Should have 5+ Years Of Experience in Core Java
• You will need strong development skills to work on and improve our Scala-based services, and be able to work together with senior teammates to create appropriate architectural design and ensure all aspects are appropriate to meet the business need.
• Excellent Functional Design and Functional Programming skills (more than 2 years of business experience in Scala and Java projects, respectively)
• Core skills in key supporting technologies and/or frameworks such as Play (AKKA) / Lagom
• Proven experience working in teams in the successful delivery of complex, performant and high quality products
• Excellent spoken and written communication skills
• Experience of SaaS (Software as a Service) environments
• Exposure to RESTful web APIs and a service oriented architecture
• Experience in Linux environments, Shell scripting etc
• Working with XML and JSON including parsing, asserting / matching and extracting
• Experience with Continuous Integration environments and build tools, including Terraform, Jenkins, Maven, Gradle and Ant
• Experience with messaging systems such as Apache Kafka, Amazon Kinesis, Amazon SQS and Rabbit MQ
• Experience working on Live platform SDKs such as Twilio, AWS Elemental

Note:- Stipend is 7k-12k

Job description

Job Brief -

We are looking for a talented and competitive Global Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales representative will play a fundamental role in achieving our ambitious customer acquisition. You must be comfortable handling inbound/outbound calls, handling Marketing activities to reach out to prospects on communication & Digital platforms, working with channel partners, generating interest, qualifying prospects, closing the deals.

Responsibilities, Duties, and Required Skills

Research new prospects and generate interest through e-mailers and cold calling

Follow up with prospects for feedback on the sales process

Team up with channel partners to build a pipeline of exciting deals

Update CRM software on existing prospects and customers contacts

Route qualified opportunities to the appropriate sales executives for further action

Market research for identifying prospects.

Generating account-level contact information

Lead Generation & Qualification

Inside Sales via remote selling (online/phone)

Closely working with field sales team for closures

Managing engagement with leads remotely (online/phone)

Support marketing team during branding and lead generation events.

Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales

Experience in SaaS/HR Tech Vertical is a plus

Required Skills

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

Ruby On Rails Developer

Job Description:

· Relevant experience in Rails Web Applications should at least have 2+ Years of Experience

· Good experience with front-end technologies such as HTML, CSS, JavaScript

· Strong experience with Ruby on Rails Frameworks, ActiveRecord, GEMs, CRON jobs, and schedulers

· Develop enhancements on ruby-based web applications

· Experience in working with GitHub integrations and Docker setups.

· Experience in maintaining and troubleshooting existing applications

· Develop and manage APIs, third-party API integrations

· Good knowledge of SQL Server

• Design and development of IT infrastructure of Jobaaj Group which includes multiple sites,

ensuring the best user experience.

• Help to design new functionality and features in our existing products like job portal or learning management system.
• Willing to complete the development of new products.
• Having experience of PHP frameworks(Laravel and codeigniter) will preferred
• Having Experience of JS framwork (React, Node, Angular, Vue) strongly preferred
• Deep experience with AJAX and Javascript required
• Strong familiarity with OOPS
• Experience integrating third party APIs, familiarity with both REST and SOAP APIs is required!
• Ability to work independently and manage time effectively
• Outcome driven and able to deliver both speed and quality output.
• Take ownership and see it through from idea to execution.
• Problem solvers
• Hustlers: Relentlessly pushing boundaries to deliver.