Senior Automation Engineer

Role Context & Importance

At ARDEM, uninterrupted connectivity is mission-critical. Our remote teams across India process millions of pages and records annually using ARDEM Cloud Platforms, AWS WorkSpaces, and enterprise tools. The Network Engineer plays a central role in ensuring zero downtime for our processing operations, maintaining secure remote access for hundreds of team members, and supporting the cloud and on-premises infrastructure that underpins every client engagement.

Key Responsibilities

1. Remote Desktop & End-User Support

•       Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.

•       Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.

•       Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.

•       Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.

2. Identity & Access Management

•       Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.

•       Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.

•       Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEM’s internal and remote teams.

3. AWS Cloud Services Administration

•       Configure, monitor, and support AWS services critical to ARDEM’s cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.

•       Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.

•       Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.

•       Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEM’s BPO processing teams.

4. Network Infrastructure & Cisco Hardware

•       Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEM’s processing centres.

•       Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.

•       Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.

•       Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.

5. On-Premises Server Administration

•       Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.

•       Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.

•       Perform routine health checks, patch management, and capacity planning for on-prem systems.

6. Security, Backup & Disaster Recovery

•       Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEM’s data security policies.

•       Support compliance with ARDEM’s ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.

•       Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.

•       Respond to and document security incidents; participate in periodic security audits and remediation activities.

7. Documentation & Knowledge Management

•       Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.

•       Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.

•       Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.

8. Collaboration & Project Support

•       Work closely with ARDEM’s Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.

•       Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEM’s growth.

•       Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEM’s three-shift processing operations.

Qualifications & Requirements

Education

•       B.Tech in Information Technology

Experience

•       3–5 years of professional experience in network support, IT infrastructure management, or cloud administration.

•       Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

Technical Skills – Required

•       AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces – hands-on configuration and monitoring.

•       Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.

•       Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.

•       Cisco networking hardware: switches, routers, firewalls – configuration and troubleshooting.

•       VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).

•       Network monitoring tools and log analysis for proactive issue detection.

•       Backup and disaster recovery tools and procedures.

Technical Skills – Preferred

•       Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.

•       Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.

•       Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

Certifications (Preferred)

AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

Soft Skills

•       Strong analytical and systematic troubleshooting skills with a solution-first mindset.

•       Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.

•       Ability to work independently and collaboratively in a fully remote, distributed team environment.

•       High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.

•       Willingness to work rotational shifts to support ARDEM’s round-the-clock processing operations.

•       Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

Device Type

Windows Laptop

Operating System

Windows 10 / Windows 11

Screen Size

14 Inches/ preferable to have 2 monitors

Screen Resolution

FHD (1920 × 1080) or higher

Processor

Intel Core i5 (8th Gen or later) or higher

RAM

Minimum 8 GB (Mandatory) – 16 GB preferred

Internet Speed

100 Mbps or higher (dedicated broadband connection)

Remote Tool

AnyDesk (to be installed and configured prior to joining)

Power Backup

UPS / Inverter recommended for uninterrupted connectivity

Gmware is Hiring!!!!

Position: Business Development Intern

Location: Remote

Stipend: 10000 per month

Duration: 6 months

Working Days: Monday to Friday

Experience : Fresher

About the Role:

We are looking for a motivated and enthusiastic Business Development Intern to join our team. As an intern, you will support our sales and marketing efforts, help expand our clients base, and contribute to the overall growth strategy of the company.

Key Responsibilities:

• Conduct market research to identify potential clients, industry trends, and new business opportunities.
• Generate leads using marketing tools, databases, and networking platforms.
• Assist in creating and delivering presentations and proposals to prospective clients.
• Collaborate with the sales team to analyze sales data and provide insights for growth strategies.
• Support the marketing team in creating campaigns to increase brand awareness.
• Maintain and update client databases, ensuring accuracy and relevance.
• Participate in business development meetings and contribute innovative ideas.
• Provide administrative support and documentation related to business development activities.

Requirements : 

• Knowledge of Online Bidding Portals like Upwork, Freelancer, PPH
• Must having excellent communication skills
• Skills : Online Bidding, Proposal writing, Upwork, web development and Negotiation
• Client handling 

Procedure is hiring for WorkHero.

Across the U.S., thousands of small HVAC businesses are drowning in admin. WorkHero pairs seasoned office managers with AI workflows to free up their time, unlock growth, and modernize the trades. We handle everything that touches the back office of a small HVAC operation: billing, rebates, permits, warranties, marketing, and more. Our customers save dozens of hours every week, allowing them to focus on growing their business.

We are building at the intersection of Human and AI automation, and that’s where you come in!

How you will help us achieve it

As an Applied AI Engineer, you will collaborate with the company founders, product team, and office managers to develop agentic workflows for many of their daily processes. You will ideate, design, implement, and maintain the software side of the product. You will design the UX, develop the front end interfaces, build backend routes and design database models. The bulk of this role is interacting with office managers to understand their workflows and then creating and managing AI agents & workflows to make them more efficient.

In your day to day, you will:

• Partner with our frontline staff to understand their work so you can automate it with AI and save them time
• Live on the cutting edge of Human & AI interactions, keeping up to date with the latest patterns and how they apply to WorkHero and our workflows
• Contribute to exceptional code quality and performance of the code base
• Mentor young engineer(s) to be great at their craft, as our team grows

Key Details

• You can work remotely from anywhere with an overlap of at least four hours with the product team (6 pm to 10 pm IST)
• This role involves participating in calls with US-based stakeholders
• The compensation comes with a salary and an equity component
• Location - Remote
• YOE - 5 to 10 years
• NP - Immediate to 30 days

You’ll thrive if you

• Care about your craft and the mission of the software you are developing
• Are enterprising and can figure out how to convert workflows/playbooks to AI agents
• Work with cutting-edge AI tools and APIs
• Don’t just complete tickets that are assigned to you; you think deeply about the product and how you can make it great, then put that into action
• Enjoy developing 0-1 software products iteratively
• Are proficient in the Typescript ecosystem, including monorepos.
• Are skilled in React and Express (Koa is a plus) or similar tech
• Are pragmatic and understand trade-offs in software engineering

Requirements

• 4+ years of experience in building software products
• Have created applications using AI and LLMs. Can understand when to prompt, use RAG, create agents or fine-tune an LLM
• Have solid experience with the MERN stack
• Ability to debug and optimize complex systems
• Excellent communication and collaboration skills

Bonus points if you have

• Experience in mentoring junior team members. Better if they had gone to replace you in your team, allowing you to take up a more meaningful role
• Familiarity with our tech stack (React, Koa, Mongo, AWS, React Native)
• A good understanding of UX best practices for SaaS based interfaces & AI
• Built apps using React Native
• A deep understanding of infrastructure and can optimize for cost
• Set up evaluation frameworks for agentic workflows
• Contributed to open-source projects

Your First Six Months

• You will be working on creating AI Agents/Workflows based on the playbooks for some of the crucial workflows of HVAC office managers
• You will work on building the frontend, APIs and apply AI knowledge to add features to the office manager and admin portal, as well as the mobile app
• You will be using Vercel AI SDK to create abstracted AI agents and workflows with the capability of falling back to different providers
• You will demo the agentic workflows to US-based stakeholders—small HVAC business owners, product team and office managers
• You will monitor and manage the AI Workflows, ensuring quality and accuracy, improving them over time

About engineering at WorkHero

We value:

• High ownership and fast iteration
• Deep understanding our tools and systems
• Continuous improvement, both technically and interpersonal

Our technology stack:

• Full Stack TypeScript (React, React Native, KoaJS Backend, CRXJS Browser Extension)
• NX Monorepo with shared typing & libraries
• Infrastructure:
• AWS (ECS, Hosted RMQ)
• MongoDB Atlas
• Firebase & GCP services
• AI Tooling (Anthropic, OpenAI, Gemini, Deepgram)

Our team

• The Company is funded by Workshop Ventures Partners, a US-based venture studio focused on building great companies in Climate Tech
• The team consists of founding members from Harvard Business School and the Workshop Ventures team — Kyler, Furman, Chad, Jason, and Ulhas

Interview Process:

• Screening: Review of your open source contributions and past projects.
• First Round of Technical Evaluation: Assessing your problem-solving and AI integration skills.
• Technical Evaluation + Cultural Fit: Understanding your alignment with our team.

• 4+ Years of proven work experience as a WordPress developer.
• Good experience in building custom WordPress themes, custom  plugins  and configuring content using custom fields.
• Extensive experience in HTML5, CSS3, JavaScript, and PHP.
• Experience using CSS Grid, CSS Flexbox 
• Good Communication skills

• Building the website front-end and back-end from scratch without using any page builders. 

• Creating easy to use, intuitive,  well-structured backend for content management.
• Writing SEO friendly, high performant code.
• Configuring  server environments such as LEMP.
• Helping formulate an effective, responsive design and turning it into a working

Roles and Responsibilities

How to know if you are the one we're looking for? You are the one if you have extensive knowledge of the latest SEO Trends and online marketing channels.

Developing SEO-based content like Blogs, Guest Blogs and PR and s. Optimize content considering SEO and Google Analytics.

Accountable for all initiatives to drive traffic, engagement, and leads, that deliver sales and customer retention.

Depth of understanding and knowledge of organic search trends, including search engine algorithm changes, and the latest tools and technologies.

Create and launch SEO campaigns, identify areas of improvement, and optimize the site's performance and rankings in major search engines.

Handy experience in operating various marketing tools.

Other Skills: link building, keyword research, Google search console, Google Analytics, Website analysis tools.

Desired Candidate Profile

Ability and desire to strive for excellence.

Self-initiative, determined, and tech-savvy to the core.

SEO, SEM, Google Analytics, Website Designing, Graphic Designing.

Handy experience in operating various marketing tools.

Excellent Rank Producing, On page Off Page promotion, Link Building, and Back link Building.

a plus for channels such as SMO, PPC, Email Marketing and Content Marketing.

We are looking for skilled Senior Full-Stack developers who can architect and develop large-scale enterprise applications using React.js for front-end and Node.js for API's.

Responsibilities :

●      Review application requirements and interface designs.

●      Identifying web-based user interactions.

●      Developing and implementing highly responsive user interface components using React concepts.

●      Writing application interface codes using Javascript following React.js workflows.

●      Understand proposed features and quickly design and build scalable API and SQL schema & queries.

●      Proactively analyze website performance and implement solutions for improvement.

●      Collaborate with architects, developers, business analysts, and QA analysts to design, develop, and test applications.

●      Documenting application changes and developing updates.

●      Collaborate with other team members.

Requirements :

●      Proven work experience as MERN developer (5+yrs)

●      3+ years of experience building complex web applications.

●      Solid work experience using component-based development on the client-side.

●      3+ years of experience coding robust and secure Rest API's in Node.js, JSON, XML.

●      Experience coding in JavaScript, HTML, CSS.

●      Experience in integrating systems using Rest APIs and single sign-on.

●      Experience with continuous integration / continuous deployment using AWS CodePipeline and CloudFormation templates.

●      Experience with AWS infrastructure (API Gateway, S3, Lambda, Aurora, EC2).

●      Experience with Google Analytics integration.

●      Deep knowledge to create standards-compliant, cross-browser, mobile compatible front-end code with responsive design.

●      Deep knowledge of server-side and front-end performance optimization.

●      Strong design skills are a huge plus.

●      Should be a self-starter who is excited to solve many technical challenges relentlessly.

●      Must have excellent written and verbal communication skills.

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

 Requirements:

• A minimum of 5 years of experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful projects.

IIT, NIT and Top Tier-1 Institutes candidates only.
Skills

❖ At least 8 years of full-time engineering experience

❖ Proven ability to work on multiple projects at a time within a fast-paced environment with tight deadlines

❖ Expertise in Node, Javascript (ES6) and good understanding of web frontend technologies

❖ Experience developing large-scale software products, quality, monitoring and reliability

❖ Experience working with relational databases such as MySQL or Postgres

❖ Experience building REST APIs

Bonus Points

❖ Significant experience with TypeScript and Express.js

❖ Significant experience developing user interfaces with the React framework

❖ Experience with AWS

❖ Experience with Agile software development