Software Support Executive

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

Greetings from 63 moons technologies!!!

We are currently looking for Technical Support Engineer (capital market domain) for our organization. It is a Work From Home profile.

63 moons technologies ltd. (63MT) is a global leader in creating and operating technology-centric, next-generation financial markets that are transparent, efficient and liquid, across multi asset classes, including equities, commodities, currencies and bonds, among others. Its highly robust and scalable exchange and trading technology, coupled with deep domain expertise, gives it a decisive edge in driving mass disruptive innovation that is unmatched in financial markets. This uniquely positions 63MT as the creator of electronic, organized and regulated financial markets for new asset and investor classes that are either under-served or economically unviable to be served by traditional markets.

Job Location: Andheri East, Mumbai 

Job Description:

• Candidate should have experience in Technical Support,
• Strong experience and knowledge of MS SQL,
• Experience in Networking, Issue handling
• Ability to provide network support
• Ability to work on web and windows based applications to provide technical support
• Ability to communicate well with clients and team
• Good Communication 
• Good to have Experience in AWS and Linux.
• Should be able to work in Rotational shifts (General, Afternoon and Night)*

Name:

Company:

Designation:

Current CTC:

Expected CTC:

Notice period:    

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Technical Support Specialist

- Minimum experience of 2-5 years with good exposure in customer handling with different software products.

- Provide telephone and email-based pre-sales and post-sales technical support for our software products.

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

- Create and maintain support knowledgebase.

- Good knowledge of SQL for debugging user issues.

Mandatory Skills

- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs

- Hands-on experience with SQL.

- Excellent written and verbal communication skills.

- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.

- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.

- updating FAQs from time to time.

- Maintain updated curriculum database and training records

- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.

- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge

Experience: 3 - 5 years

Skills that will help you build a success story with us

• Strong communication skills.

·     You should be a good team player.

·     Should be able to coordinate with onsite/ functional/development teams for project tasks.

·     Must be dynamic with a strong sense of responsibility and a positive attitude.

·     We believe you are:

o  An innovator with intellectual curiosity and creativity

o  Adaptable, flexible and a professional with integrity

o  A good communicator with excellent verbal and written communication skills

o  Problem solver with detailed analytical and judgmental skills

o  An enthusiastic person in sharing knowledge with team members and

o  A good mentor for juniors in the team

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them. 

Technical Skills Required – Mandatory:

- Cloud Technologies – AWS OR Bigdata (Basic Level)

- Python (Highly Experience Level)

- Databases – SQL (Highly Experience Level)

- Operating Systems – Unix (Highly Experience Level)

Strong knowledge in writing complex SQL queries and Knowledge of Performance Tuning

Excellent working knowledge of production support role and Strong debug/troubleshooting skills

Provide 24×7 operational support to all production practices on holidays and weekends.

Hands-on experience in production support for data engineering processes, root cause analysis, and identifying opportunities to improve existing processes.

Roles and Responsibilities:

Set up and optimize the existing integration, monitoring and alerting processes.

Working knowledge of ETL/ELT in Hadoop, Spark and MPP databases is required.

Effectively collaborate with the partners (SMEs, DBA, and Business users) to ensure the reliability of the Data systems.

Product Support Engineer works closely with the tech lead to drive the vision and plans, building and supporting with lovable technology first product that customers want.

• Troubleshooting tech issues by asking customers targeted questions.
• Providing customers with tech support via desktop solutions, chat functions, emails, and calls.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to developers.
• Ability to relay important application feedback to developers

• You’ll experience growth as startup has turned profitable and become the leading Whatsapp solution provider for D2C businesses in India
• You’ll see a 30-people team becoming a 100-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders, product and marketing leaders.
• You’ll love working with super-strong business and product teams, and fall in love with technology first approach to solve large scale tech problems.
• You will be rewarded with a competitive offer.

• 1-3+ years experience as tech support engineer
• Problem solving attitude

• Free snacks & grubs 🌭 every Christmas, Eid and Diwali from our beloved brands (check it out !)
• Mid term appraisal
• Health benefits
• Bring your dog to work 🐶
• Sponsored meet ups at resorts across India!

We are on a mission to help 30 million+ D2C brands and SMBs with automated sales and user acquisition on WhatsApp in India. In the first half of 2021, Businessonbot has grown 145% M-o-M in MRR and targets a massive wave of D2C businesses in India.

This year, we'd like to become the 1st and largest WhatsApp SaaS player of its kind in India. There’s never been a more exciting time to be in Businessonbot.

Technical Support Manager

About Bizongo:

You will work on:

We help many of our clients make sense of their large investments in data – designing, architecting & building analytics applications. You will interact with our customers/partners to analyze & provide meaningful insights to their large datasets.

What you will do (Responsibilities):

• Analyze large datasets using SQL, file reading, scripting
• Generate billing reports by ingesting data usage reports from customers
• Assist customers’ technical questions and take care of any technical issues
• Document necessary details & continuously improve documentation
• Keep track of data deliveries and follow up with clients. Ensure the data arrives in good order.
• Communicate the progress to both internal and external stakeholders

What you bring (Skills):

• Exceptional communication skills 
• Attention to detail & problem solving attitude
• Knowledge of SFTP servers, Google Cloud, Amazon S3
• Knowledge of SQL (MySQL) and Linux systems
• Ability to write shell scripts and automate processes, do SSH into remote machines
• Experience with handling large files compressed and uncompressed

Great if you know (Skills):

• T-shaped skills are always preferred – so if you have the passion to work across the full stack spectrum – it is more than welcome.
• Google cloud experience – Google Storage, BigQuery, PubSub, Cloud CLI
• Amazon S3 – AWS CLI
• Exposure to coding in Python & Jupyter Notebook development
• Statistical & Analytical techniques to extract meaningful insights from large data.

 
Advantage Cognologix:

•  A higher degree of autonomy, startup culture & small teams
•  Opportunities to become an expert in emerging technologies
•  Remote working options for the right maturity level
•  Competitive salary & family benefits
•  Performance-based career advancement

About Cognologix:

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.

We are a Data focused organization helping our clients to deliver their next generation of products in the most efficient, modern and cloud-native way.

Customer / Tech Support Engineer JD

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

• Participate in requirement, design discussions, and come up with solutions according to functional specifications
• Develop in-depth product expertise as a master Fulfil user and teacher
• Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
• Technical support and troubleshooting production issues and solution implementation
• Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
• Identifying and resolving application issues, providing feedback for product improvements and overall direction
• Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
• Involved in other programming and documentation including API references, guides, and tutorials
• Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

• Demonstrated proficiency with Python and SQL
• Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
• Ability to adapt and write high-quality code that will be peer-reviewed.
• Familiarity with code versioning tools like GIT.
• Experience in working with web services i.e. HTTP, REST, JSON
• Superior interpersonal and customer support skills to provide excellent service