Digital Marketing Head

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Designation: Founders Office Associate

Role Description

This is a full-time, on-site role located in Mumbai for a Founders Office Associate. The Founders Office Associate will support the founders in day-to-day administrative and strategic tasks, including coordinating meetings, handling correspondence, managing schedules, conducting research, and assisting in project management. The role also involves preparing reports, presentations, and documentation, as well as contributing to strategic planning and decision-making processes.

Location - Chembur, Mumbai

Type of Job: Fulltime

Working Mode: Work From Office

Experience: 1+ yrs

Qualifications

• Administrative and Coordination Skills: Schedule management, meeting coordination, correspondence handling
• Research and Analytical Skills: Conducting research, preparing reports, product demos and presentations
• Project Management and Strategic Planning Skills: Assisting in project management, contributing to strategic planning and decision-making processes
• Excellent Communication and Organizational Skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Bachelor's degree in Business Administration, Management, or a related field
• Experience in the technology or financial sector is a plus

Responsibilities:

• Translate designs and wireframes into high-quality code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.

Requirements:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Familiarity with RESTful APIs to connect Android applications to back-end services. 
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Understanding of Google's Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration & Application Bundle Kotlin, Java
• Key requirements: Android SDK, Android UI, Core Java, Gradle, Kotlin.

Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on market analysis, customer feedback, and business goals.   

Conduct thorough market research and competitive analysis to identify opportunities and inform product strategy.   

Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.   

Write clear and concise product requirements documents (PRDs) and user stories.

Collaborate with engineering and design teams to ensure timely and high-quality product delivery.   

Communicate product vision and strategy to stakeholders at all levels of the organization.

Manage the product lifecycle from ideation to launch and beyond.

Lead and mentor junior product managers (if applicable).

Work with customer support and sales to gather and utilize customer feed back.

Use data driven decisions to improve product performance.

What kind of work will you get?

We are looking for a Golang developer.

Examples of technical tasks:

Working on our backend SDK to implement APIs that will be consumed by the frontend widgets

Designing APIs for different auth recipes

Architecting auth flows

You will also be given non technical tasks like product brain storming, competitor analysis and writing documentation.

Note: Compensation is as per the applicant's geography

Requirements

Well versed in Golang with 2+ years of professional experience

Familiar with and comfortable working with Web frameworks like FastAPI, Django and Flask

Familiar with HTTP networking in Golang

Strong understanding of async and sync modes in Golang

Bonus:

Contributed to open source, or have your own open source repo with a community and many github stars

Built an in-house authentication or authorization solution or worked with solutions such as Keycloak, Auth0, Ory, Okta etc

Qualifications:

• M Tech/ B Tech/ BE/ MCA/ MS in Computer Science, Information Technology, or equivalent.

• The degree must be obtained through a regular on-campus program from a recognized university.

• Proven experience as a .NET Developer with 4-9 years of relevant work experience.

• Strong proficiency in Dot Net and MVC architecture.

• Experience with MySQL database management.

• Knowledge of front-end technologies such as HTML, CSS, and JavaScript.

Oracle Cloud SCM (O2C & P2P) Functional

As a SCM functional, the individual should have extensive experience in 8-10 years of working experience in Oracle – Procurement and Order Management Cloud with at least 2 full cycle implementations is a must. He/she should have excellent skills in requirement gathering, analysis, solution designing, map/gap analysis, configuration, conducting training, conducting user testing, conducting the transition to Production, Support activities, Preparation of OUM/AIM methodology documentation.

• The candidate must have at least 8-10 years of experience with multiple implementation and configuration of Oracle Order Management and Procurement Cloud.
• Atleast 4 years of experience in Oracle Cloud and rest can be in Oracle EBS.
• Must have done at least 2 to 3 cloud implementations
• Hands on experience with Oracle Cloud OM implementation (Order Management and Fulfillment Cloud - Pricing Strategies, GOP (Global Order Promising), Shipping)
• Should have complete product knowledge of Oracle SCM Cloud modules such as Oracle Order Management Cloud, RMA, Inventory Cloud, Pricing Cloud, GOP(Global order promising), DOO (Distributed order orchestration) OTBI and Report development.
• Hands on experience with Oracle Procurement Cloud (implementation and Support).
• Must have hands on experience to gather requirements, perform fit gap analysis and map with existing functionality - must have knowledge on conducting large scale data migration, consolidation and conversion
• Should be able to identify the gaps in standard Oracle and come out with simple and effective solutions
• Should have experience in preparing the key implementation documents like Setup Documents (BR100), Functional Test Scripts (TE20), Functional Design documents (MD50) and User Training Documents using AIM Methodology.
• Ability to perform testing, training and assist business in executing test cycles
• Excellent communication skills in English.
• Experience in Fusion Cloud is must.

Responsibilities:

• Work on a day-to-day basis to deliver software to solve real world problems.
• Participate in the design of new features.
• Work with Product Managers to come up with technical solutions.
• Improvise and analyse current code base to come up with improvements.

Requirements:

• 3+ Years of Frontend Development Experience.
• 2+ years of hands-on ReactJS experience.
• Strong skills in object-oriented design, data structures, algorithm design and complexity analysis.
• Strong organisational and problem solving skills with great attention to detail.
• Experience working in fast paced environments cutting across diverse tech-stacks.
• Passionate about Web Development.
• Experience in modern web app development.

• Experience mentoring junior developers.
• Worked with data intensive UI.
• Have worked with early stage startups.
• Have experience with GraphQL.

About the work from home job/internship
Selected day-to-day responsibilities & learning opportunity :

1. Engage top leaders of MNCs and Indian companies for business development on Social media.
2. Leverage email marketing to generate online queries
3. Learning to generate a high success ratio in business development
4. Develop Understanding to make pitches to the senior industry leaders
5. Gain business communication skills to become future leaders
6. Insights on finer point of sales conversion

Roles and Responsibilities:

• Installation, configuration and upgrading of Oracle server software and related products.
• Establish and maintain sound backup and recovery policies and procedures.
• Take care of the Database design and implementation, including Patch Management and Version Control. Implement and maintain database security (create and maintain users and roles, assign privileges).
• Perform database/application tuning and performance monitoring.
• Setup and maintain documentation and standards.
• Plan growth and changes (capacity planning).
• Work as part of a team and provide 24x7 support when required.
• Perform general technical troubleshooting and give consultation to development teams.
• Interface with Oracle Corporation for technical support.
• Analyse potential impact of problem resolution and take corrective measures when needed.
• Root Cause Analysis.

Education, Skills and Experience required:

• Engineering or Technical Degrees (BE/ B.Tech/ ME/ M.Tech/ M.Sc / MCA)
• Minimum 4 years of relevant industry experience.
• Must have experience on multiple Hardware and Software Environments and be comfortable with complex heterogeneous systems environments.
• Must be an Oracle Certified Professional DBA (11g or above) with hands-on experience of RAC, RMAN.
• Good understanding of the Oracle database, related utilities and tools and underlying operating system.
• Excellent knowledge of the physical database design and all Oracle backup and recovery scenarios.
• Developing, managing and testing back-up and recovery plans. Data archival and space management.
• Ability to perform both Oracle and operating system performance tuning and monitoring.
• Good knowledge of Oracle security management and Oracle data integrity.
• Experience in code/data migration, database change management and data management through the various stages of the development life cycle.
• Sound knowledge of both database and system performance tuning and implemented application systems.
• Should have the ability to handle multiple projects and deadlines.
• Male candidates preferred as the role requires working in shifts.