Software Sales - Sales Tools and Marketing

Overview

Pendo is seeking a Senior Quality Engineer to join our Business Systems team in Pune, focused on ensuring quality and reliability across our business systems ecosystem. This role goes beyond traditional Salesforce QA. You’ll be responsible for designing and automating end-to-end testing across a multi-system landscape including Salesforce, Workday, Zuora, and other critical platforms.

You will play a key role in building scalable, automated QA processes using Copado, enabling high-confidence releases across integrated systems. We’re looking for someone who is AI-curious and proactive about leveraging AI tools to accelerate QA workflows, improve test coverage, and reduce manual effort.

Responsibilities

• Own end-to-end QA strategy and execution across business systems, including Salesforce, Workday, Zuora, and related integrations
• Design, build, and maintain automated test suites using Copado Robotic Testing (CRT) and other automation frameworks
• Develop integration and cross-system test scenarios that validate workflows spanning multiple platforms (e.g., quote-to-cash, employee lifecycle, billing flows)
• Ensure automated tests are data-resilient and environment-agnostic, supporting seamless promotion across dev, QA, staging, and production
• Integrate automated tests into Copado pipelines and Quality Gates to enforce release quality and prevent regressions
• Leverage AI tools and techniques to accelerate test creation, improve defect detection, and optimize QA workflows
• Collaborate with engineering, business systems analysts, and stakeholders to define test coverage aligned to business processes, not just individual systems
• Perform functional, regression, and UAT testing with a strong emphasis on automation over manual effort
• Create and manage test data strategies, including validation via SOQL and system-specific queries/APIs
• Identify, log, and track defects across systems, working closely with teams to drive resolution
• Continuously improve QA processes, tooling, automation coverage, and AI-driven efficiencies across the IT ecosystem

Required Qualifications

• 3–6+ years of QA experience with a strong focus on test automation
• Hands-on experience with Copado, especially Copado Robotic Testing (CRT) and Quality Gates
• Experience testing Salesforce (Sales Cloud, Service Cloud, CPQ, or similar)
• Experience working with integrated enterprise systems (e.g., Workday, Zuora, NetSuite, or similar platforms)
• Demonstrated interest in or experience with using AI tools to improve productivity, automation, or testing workflows
• Strong understanding of end-to-end business workflows and how data flows across systems
• Familiarity with API testing, integration testing, and data validation techniques
• Experience working in Agile/Scrum environments
• Proficiency in SQL/SOQL or similar query languages for validation and debugging
• Experience with defect tracking and test management tools (e.g., JIRA, TestRail, or similar)

Preferred Qualifications

• Hands-on experience applying AI in QA contexts (e.g., test generation, intelligent test maintenance, anomaly detection, or workflow automation)
• Experience with quote-to-cash, billing, or HR systems workflows
• Exposure to CI/CD pipelines and DevOps practices in enterprise SaaS environments
• Experience with additional test automation tools (e.g., Selenium, Copado, Tricentis)
• Understanding of data migration and environment management challenges

What Success Looks Like

• You enable high-confidence, low-risk releases across a complex system landscape
• You reduce manual QA effort by building scalable, reusable automation
• You proactively use AI to accelerate testing, increase coverage, and reduce repetitive work
• You catch cross-system defects early, before they impact production
• You help shift QA from a bottleneck to a release accelerator

Work Location: Bhyandar

Management Skills:

 Team Management

 Communication Skills

 Presentation Skills

 Project Management Skills

Domain Skills:

 Strong technical expertise in networking, systems administration, and desktop support.

 knowledge of networking, managing LAN, WAN Devices

 with server administration (Windows Server, Linux).

 with virtualization technologies viz. VMware, Hyper-V).

 Strong project management and organizational skills.

 Excellent communication, interpersonal, and problem-solving skills.

 Ability to work independently and as part of a team.

 Strong customer service orientation.

Job Description:

As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:

Team Leadership:

Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.

Foster a culture of teamwork, accountability, and exceptional service.

Member Experience:

Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.

Address member inquiries, concerns, and feedback promptly and professionally.

Space Management:

Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.

Collaborate with the design and facilities teams to address space-related needs.

Operational Processes:

Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.

Ensure compliance with company policies and procedures.

Vendor and Supplier Coordination:

Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.

Negotiate contracts and terms to optimize value and service quality.

Health and Safety Compliance:

Ensure all spaces are compliant with health, safety, and security regulations.

Implement and monitor emergency response protocols.

Financial Management:

Assist in budget planning and management of operational expenses.

Identify opportunities for cost savings and efficiencies.

Performance Metrics and Reporting:

Monitor operational performance metrics and provide regular reports to senior management.

Analyze the data to identify trends and areas for improvement.

Member Engagement Programs:

Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.

Problem Solving:

Address operational challenges, member concerns, and facility issues proactively and effectively.

Implement solutions to minimize disruptions and ensure member satisfaction.

Qualifications and Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field

6–8 years of experience in operations management, facility management, or related roles

Strong leadership and team management skills.

Excellent communication, interpersonal, and conflict-resolution abilities.

Organizational skills with a focus on process improvement and efficiency.

Proficiency in Microsoft Office Suite and operational software

Detail-oriented and results-driven mindset.

Knowledge of health, safety, and security regulations.

Ability to multitask and prioritize in a dynamic environment.

Collaborative and adaptable approach to work.

Customer-centric attitude and commitment to delivering exceptional service.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.

Proven experience in operations management or a similar role, preferably in a related industry.

Strong leadership and team management skills.

Excellent problem-solving abilities and attention to detail.

Proficiency in data analysis and the use of relevant software and tools.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Knowledge of industry-specific regulations and standards.

• Engineering in computer science
• 3-5 years of experience in setup and management of Kubernetes infrastructure
• Expert level skills in analytical & problem solving
• Ability to communicate clearly in English

• Microsoft Azure
• Kubernetes, AKS services as well as custom clusters on bare metal infrastructure
• Linux internals & services
• Docker, Docker Registry
• NGINX, Load Balancing, Firewall, Security, PKI
• Shell & Awk Script, Azure Templates & scripting, Python Scripting
• Knowledge of NoSQL Databases

A bit about us:

Tchyon's mission is to build the easiest way to Discover and Signup for Financial Services.

We're empowering the next generation of individuals and businesses to access any service

which is permitted by their sovereign identity, INSTANTLY! Because Time is Money ⏳.

What you will get:

1. To be a part of the Core-Team 💪
2. Creating High Impact by Solving a Problem at Large (No one in the World has a similar product) 💥
3. High Growth Work Environment ⚙

What we are looking for:

1. An 'Exceptional Executioner' -> Leader -> Create an Impact & Value
2. Ability to take Ownership of your work
3. Track record of launching growth initiatives

Role:

1. Designing and executing all aspects of digital marketing campaigns including Push, SMS, email, PR, on-ground GTM, advertising campaign and Social
2. Creating, curating and managing all the digital content including Blogs, Ads and Social Media creatives
3. Optimizing content using SEO best practices.
4. Ideating and coming up with clutter breaking video content concepts that can drive engagement and commerce in the platform
5. Undertake consumer research to identify their needs and current friction points and come up with analysis or consumer understanding backed ideas to unlock growth.
6. Deriving meaningful insights using various components and drivers of growth, along with trends (such as traffic, conversion, user engagement and repeat behavior) and create actionable programs leading to user growth

Qualifications:

1. 1+ years of marketing/content experience
2. Track record of launching growth initiatives
3. Experience/curiosity in the Fintech space

Job Description :

• Develop and define product roadmaps and feature concepts
• Work with engineering, design, marketing, business sales, and QA team to come up with time estimates and adhering to external commitments
• Identify new products, gather requirements, build and ship new products.
• Scope and prioritize activities based on business and customer impact
• Talk regularly with our customers and improve the product based on the feedback
• Define and continuously analyze metrics for the success of the product
• Be familiar with industry best practices for product management and explore improving processes at KredX
• Engage with multiple stakeholders within the organization
• Identifying all barriers to feature adoption (awareness, legal, regulatory, training, customer usage) and ensuring systematic elimination of the same
• Manage project delivery to ensure timely product launches
• Identify and unblock short term issues and hurdles while always keeping eyes on the long term prize

Requirements :

• 3+ years of product management experience
• First-principle thinking
• Prior experience in working on web and mobile apps
• Relentless focus on customer experience
• Ability to pull data using basic SQL queries and ask the right questions of data
• Ability to hack solutions using low-code / no-code approaches (like Zapier, Zoho Creator, AWS Honeycode, or any of such 100s of tools etc..)
• Keen interest in financial and investment landscape of India
• Prior experience in Fintech or Finance/Investment domain is a plus but not mandatory