Software Development Engineer Testing (SDET)

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

We’re looking for an experienced software Tester (Manual and Automation) to work with Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

🧑‍💻 Responsibilities:

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 

What are you going to do?

• Understand business use cases/user stores and develop test cases/scripts
• Perform manual QA testing including functional testing, regression testing, system testing, white box testing, and black box testing
• Participate in the review and analysis of business requirements, functional specifications and design documents
• Collaborate with project team members on development and customer needs
• Solid knowledge of QA testing methodologies, concepts, processes, and documentation
• Ability to automate at UI/API/Database level and apply the same in their testing
• Required knowledge of DB testing and  API testing with tools like Postman etc, along with performance testing.
• Solid experience working with web-based user interfaces, and mobile applications.
• Dedication to product excellence and software testing best practices
• Flexibility and adaptability to a rapidly changing environment
• Creatively think outside the box to identify potential problems, and increase coverage for testing framework

You Need To Have

• 3+ years of relevant software testing experience
• Good in Test Plan, Estimation techniques and testing methodologies.
• Good in Requirement understanding and preparing requirement traceability matrix
• API testing with Postman and other similar tools
• Good in Selenium Scripts and framework designing 
• Knowledge of scripting with any programming language is a plus.
• User interfaces testing, mobile applications testing of Android and iOS
• Load testing and performance testing with different tools like JMETER 
• Knowledge of API documentation tools like Swagger etc.
• Should have experience using ReAssured with Debugging skills
• Basic Security testing tools knowledge is an add-on.

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time. 

This person MUST have: 

- BE Computer Science, MCA or equivalent. 

- Experience testing IOT devices managed by cloud. 

- Manual testing experience and a desire to learn and work with the latest technologies. Web, Cloud and Mobile App testing. 

- Develop test plans, cases, and scripts; schedule and execute test cycles; contribute to testability & quality of software. 

- Reports all defects accurately; facilitate problem tracking and successful resolution; assess and communicate various risks involved and provide necessary assistance to engineers and stakeholders. 

- Basic knowledge of automation know-how [ API automation, Python] - Test to fail mindset, Solid test strategy experience, well versed with QA processes. - Hands on experience on Performance test angle. 

Experience: 

- Min 1 year experience 

- Not more than 10 year experience. 

Location 

- Remotely, anywhere in India 

Timings:

- 40 hours a week (9 PM IST to 2 AM IST(10 hours in your suitable time) , Monday to Saturday). 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period. 

Position Description

Key Responsibilities and Requirements

• Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness of Travel Industry
• Facilitate the analysis, design and programming of viable solutions to high complexity business problems according to user specifications
• Ensure that systems are functionally appropriate, technically sound and integrated
• Document and create test cases and to execute and verify those test cases as part of the overall functional testing of Information Technology products
• Contribute to test planning including API Testing
• Participate in the activities to develop and execute test to validate system functionality against specifications
• Take lead role in the testing of small to medium sized products
• Ensure that systems software is thoroughly tested
• Solid understanding of Quality Assurance methods and practices
• Deep understanding of manual and automated testing concepts
• 3 to 5 years’ experience as a QA Analyst/Engineer or similar role with a heavy focus on Automation Testing.
• Experience with high volume consumer-oriented web sites
• Experience working in an Agile Scrum environment
• Experience with formal test procedures, release management
• Experience in Travel industry experience, GDS’s - SABRE, Amadeus, and Travelport
• Ability to distill complex business needs into functional requirements
• Excellent follow-up, verbal and written communication skills
• Excellent problem-solving skills and an ability to make good decisions
• Team player with a professional attitude and learn new products
• Ability to manage multiple tasks and maintain tight schedules
• Ability to work effectively with a geographically dispersed team in India and United States
• Strong skill and experience analyzing data sets of all sizes.

Strategic and Development Responsibilities

• Communicate effectively with Executive, Marketing, Sales and Operations teams in gathering product requirements, reporting results and managing expectations.
• Willingness to work flexible and/or extended hours as necessary and travel internationally on occasion.
• Specifically participate in the following: market research, requirements gathering and documentation, architecture design, resource allocation, issue delegation, release management, project timelines, source code protection, testing/QA (use cases) and outsourcing.
• Ability to "think outside the box"
• Ability to provide accurate and timely project estimates.

Education

• Bachelor of Science in CS, MIS, or equivalent.

• Review requirements specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan, and coordinate testing activities
• Design test cases based on the use cases and considering various quality aspects.
• Perform thorough regression testing when bugs are resolved
• Perform in-depth and thorough testing of the owned features/areas.
• Maintain the test cases and test results in test management system.
• Maintain the defects in defect Management system.
• Plan and realise the test environment, platforms, test cycles and regression cycles based on the strategy and quality evaluation at different stages of the product.
• Keep updated on the latest testing and domain technologies, test coverage methodologies and quality metrics.
• Develop skills on automation and testing tools.
• Should guide junior members in performing their activities effectively and help them develop technical skills.

• BE/B-Tech/BS/MS degree in Computer Science, Engineering or a related subject
• Should have at least 4 years of relevant experience in QA.
• Proven working experience in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• Hands-on experience with automated testing tools is a plus
• Knowledge of SQL and scripting is big plus