Software Development Engineer Testing (SDET)

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

About One Impression

One Impression is one of the world’s largest influencer marketing platforms, working with 300+ global brands like Unilever, Nestle, and Amazon to connect with a diverse creator network. Our platform empowers brands and creators to collaborate seamlessly and scale their reach. To capture a significant share of global media ad spend, One Impression is quickly becoming the industry’s go-to influencer marketing platform.

Key Responsibilities:

• Develop and Own Product Roadmaps: Define and manage product roadmaps, prioritizing increments based on inputs from external and internal stakeholders.
• End-to-End Feature Launch Ownership: Plan, scope, and ensure high-quality delivery of increments with complete ownership of end-to-end feature launches.
• Cross-functional collaboration: Work with Sales, Design, and Engineering to develop feature-level specifications (PRDs) inclusive of UX/UI design, then validate assumptions, prototypes, and designs directly with existing or prospective customers.
• Sprint Execution: Participate in regular sprint ceremonies to oversee the execution of planned features.
• Issue Resolution: Resolve issues by closely monitoring product issues and escalating as required.
• Product Marketing Partnership: Partner with Product Marketing on launches and sales collateral, and other technical information required to support internal onboarding and outbound marketing and sales activities.
• Customer Success Collaboration: Work with Customer Success and Sales to account for and co-own NPS and C-SAT scores.
• Data Analysis and Decision-Making: Perform detailed data analysis and structured decision-making to inform product development.
• Customer Feedback Integration: Interact with customer-facing teams (e.g., Sales, Customer Success, Account Management) to obtain customer feedback and structure it to arrive at informed decisions.
• Feature Adoption Analysis: Collect and analyze data for feature adoption, drawing insights to enable better adoption.
• Ecosystem Analysis and Benchmarking: Perform ecosystem analysis and benchmarking to ensure our product is industry-leading and innovative.

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA is a plus.
• 4+ years of experience as a Product Manager, in a Start-up or marketplaces .
• Strong understanding of user-centered design principles and best practices.
• Experience with gamification techniques in product design.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Proficiency in product management tools and software.

📢 We're Hiring: Community Development Manager at Sigma

🚀 Join the heartbeat of the most powerful founders' community!

At Sigma, we’re building something extraordinary—a thriving, high-impact network of 250+ ambitious founders creating category-defining startups. In just the past year, Sigma founders have launched, raised pre-seed capital, joined Y Combinator, and secured multimillion-dollar funding rounds. And we’re just getting started.

We’re looking for a Community Development Manager to own and elevate the Sigma experience—ensuring our founders, investors, and partners are deeply engaged, supported, and continuously benefiting from the network. If you thrive in dynamic environments, love working with visionary entrepreneurs, and want to play a pivotal role in shaping the future of startups, this is the role for you.

What You’ll Do:

• 🎯 Be the backbone of the Sigma community—ensuring founders get the connections, resources, and insights they need to succeed.
• 🤝 Engage top-tier investors & partners—build strong relationships with world-class VCs, angel investors, and operators who want to back the next generation of great startups.
• 🚀 Supercharge founder success—host high-impact events, curate key introductions, and provide direct support to help Sigma startups thrive.
• 🎤 Lead flagship community events—orchestrate our exclusive Demo Days, Investor Summits, AMAs, and intimate founder gatherings.
• 🌍 Expand our network—identify and onboard incredible founders, investors, and mentors who align with Sigma’s mission.
• 🔥 Spot and create opportunities—from partnerships with top accelerators to job placements at breakout startups, you’ll shape initiatives that drive massive impact.

Who You Are:

• You’re a natural community builder—energized by bringing people together and creating meaningful connections.
• You have a deep passion for startups and venture capital—you get what it takes to build from zero to one and love being at the center of the action.
• You’re an exceptional communicator—equally comfortable engaging with first-time founders and seasoned investors.
• You’re a self-starter—proactive, resourceful, and always thinking one step ahead.
• You thrive in fast-paced, high-growth environments—Sigma moves fast, and so do you.
• You have experience in community management, partnerships, or ecosystem development (VC, accelerator, founder communities, or tech organizations are a big plus).

Why Sigma?

✅ Unparalleled access—work closely with the brightest founders and top-tier investors in the startup ecosystem.

✅ Massive career growth—be at the forefront of startup-building and venture investing.

✅ High-impact work—your role directly contributes to the success of groundbreaking startups.

✅ A dynamic, no-bureaucracy culture—move fast, execute big ideas, and make a real difference.

💡 This is more than a job—it’s an opportunity to shape the future of startups and venture capital.

📍 Location: Remote (with opportunities to travel for key events)

💰 Compensation: Competitive salary + upside in the form of other incentives (let’s talk!)

Ready to build something amazing? Apply now and let’s talk! 🚀

1. Connecting with minimum 80 working professionals (prospective students) each day

from the leads/database present on leadsquared CRM

1. Generating a pool of prospects by identifying the need of upskilling depending on

the student’s area of interest

1. Helping prospective students with the detailed information about the programs

offered through phone or video counselling & create a strong pipeline

1. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target

About Company

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Engineering Manager 

Requirements:

Education - B.Tech/MCA or equivalent.

Overall 10 to 12 years of experience.

Agnostic/Polyglot with multiple tech stacks.

Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, Columnar DBs

Good experience with Front-end technologies like JavaScript frameworks, React, AngularJS.

Backend exposure – good knowledge of building API using Node or Lambda or python.

Good understanding of ELK, Kafka, Redis and CDN.

Worked on serverless technologies and good understanding of CMS.

Efficient in building microservices in combining server & front-end.

Good understanding of AWS and its technologies.

Should be innovative and communicative in approach and should be hands on coding guru

Will be responsible for the functional/technical track of a product.

Experience with Scaling SAAS products and ability to design from scratch.

Ability to manage a small team of 5 -10 Developers/QA Engineers and guide them on the design and coding best practices

Design and develop SaaS-based applications based on microservices architecture.

Work on the core backend and ensure it meets the performance benchmarks.

Work on the front-end with ReactJS.

Designing and developing APIs for the front-end to consume.

Constantly improve the architecture of the application by clearing the technical backlog.

Meeting both technical and consumer needs.

Staying abreast of developments in web applications and programming languages).

What you need to have:

• Very strong analytical skills, good command over numbers and sharp eye for data driven insights
• Expertise in the areas of SEM
• Knowledge in tools such as Google Analytics, Google Ads and Facebook/Instagram Ads
• Ability to think strategically and structurally while solving growth problems
• A Problem-Solving mindset and willingness to challenge the established norms    

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.