Software Development Engineer -1

Roles & Responsibilities

What You'll Do

•    Design and build the core Node.js services and REST APIs from scratch, built to scale as we grow.

•    Own system design end to end: service boundaries, data flow, caching, queueing, failure modes, and scale.

•    Ship AI/ML-powered features, including LLM and agentic capabilities.

•    Use LLMs and agentic tooling across the SDLC, from design and code generation to testing and debugging.

•    Model data and optimize SQL/NoSQL queries for performance; integrate with third-party platforms.

•    Debug production issues, own reliability, and set the engineering standards the rest of the team will grow into.

Ideal Candidate

What You'll Bring

•     Experience: 6+ years building production backend systems in Node.js for B2C products at meaningful scale.

•     System Design: This one matters a lot to us. You can reason clearly about scalability, reliability, and trade-offs under real constraints.

•     Fundamentals: Strong grasp of API design, service-oriented architecture, data structures, algorithms, and clean code.

•     Databases: Depth in SQL and/or NoSQL, data modeling, query optimization, and performance tuning.

•     AI-Native: You already use LLMs and agentic approaches to maximize your own efficiency as an engineer.

•     Mindset: You enjoy the pace and breadth of a small team, and you are happy picking up whatever moves the product forward.

JOB DESCRIPTION

Experience: 5+ years

Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. 

Required Skills:

• Exp. - 5+ years
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• 5+ years of experience
• FlaskAPI, RestAPI development experience
• Proficiency in Python programming.
• Basic knowledge of front-end development.
• Basic knowledge of Data manipulation and analysis libraries
• Code versioning and collaboration. (Git)
• Knowledge for Libraries for extracting data from websites.
• Knowledge of SQL and NoSQL databases
• Familiarity with RESTful APIs
• Familiarity with Cloud (Azure /AWS) technologies

SQL DBA, IMPLEMENTATION, SQL, DBMS, DATA WAREHOUSING

Location: Chennai
1 .Net Core, Dotnet

4+ years of hands-on experience

Must-Have:-

> .Net, ASP.NET

> Must have good knowledge of multi-threading concepts

> Development experience nee in Visual studio 2019

> Systems thinking, technical acumen, an alytical skills, and communication skills.

> Testing skills (Unit testing, Integration testing.

> Exposure to AGILE development methodologies

> Quality mindset and attention to detail in all aspects of software engineering and development