Social Media Marketing Associate

Interested Candidates can apply on below link : https://idreamcareer.keka.com/careers/jobdetails/79881

We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success.

Key Responsibilities

🔹 CaaS Sales (Pre-Sales & Closures):

• Drive end-to-end sales cycles – from client engagement, need identification, proposal creation to closure

• Collaborate with the Business Development team to convert qualified leads into long-term partnerships

• Understand client objectives and map offerings to deliver tailored career guidance solutions

🔹 CaaS Post-Sales Operations:

• Lead client onboarding and post-sales documentation

• Coordinate deployment of career guidance product for individual counsellors

• Monitor program delivery, timelines, and quality of service

🔹 Tech & Cross-functional Liaison:

• Coordinate with the tech team for deployment, issue resolution, and feature feedback

• Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement)

🔹 Counselor Engagement:

• Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements

• Track counselor performance, share feedback loops, and build a culture of responsiveness.

What We’re Looking For

• 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries

• Strong project management and multi-stakeholder coordination skills

• Excellent communication and presentation skills

• Ability to work in a fast-paced, outcome-oriented environment

• Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems

Nice to Have

• Exposure to career guidance, education, or school/college ecosystem

• Prior experience managing freelance/contractual teams or communities

Why Join Us?

At iDreamCareer, you’ll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy.

Required Skills:

· 6+ years of being a practitioner in data engineering or a related field.

· Proficiency in programming skills in Python

· Experience with data processing frameworks like Apache Spark or Hadoop.

· Experience working on Snowflake and Databricks.

· Familiarity with cloud platforms (AWS, Azure) and their data services.

· Experience with data warehousing concepts and technologies.

· Experience with message queues and streaming platforms (e.g., Kafka).

· Excellent communication and collaboration skills.

· Ability to work independently and as part of a geographically distributed team.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Skills Needed

• Hands-on extensive Salesforce experience
• Experience in lightning implementation, LWC
• Ability to Perform configuration, customization, integration and support of Salesforce.com
• Hands-on Experience in customizing using APEX, Triggers, Batch Apex, Visualforce, etc
• Understanding of the Salesforce.com data model
• Must-Have hands-on experience on Deployments using Change set, , Managing release dependencies across multiple projects
• Understanding the release management and software development life cycle

Desired Candidate Profile

• At least 4+ years of experience in HR and recruiting
• Prior experience of working with modern software product or services companies
• Experience working and collaborating with team globally    

Job Description

We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.

Responsibilities

• Integration of user-facing elements developed by a front-end developers with server side logic
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Design and implementation of data storage solutions

Skills And Qualifications

• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, Nodejs and CSS3
• Good understanding of server-side CSS pre-processors, such as LESS and SASS
• User authentication and authorization between multiple systems, servers, and environments
• Good Understanding of Mysql database.
• Management of hosting environment, including database administration and scaling an application to support load changes
• Data migration, transformation, and scripting
• Setup and administration of backups
• Outputting data in different formats