HR & Recruiting Manager

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

We are seeking a highly organized and proactive professional with Engineering background to provide comprehensive support to the CEO. This role goes beyond traditional executive assistance, with a strong focus on strategic alignment, operational efficiency, and cross-functional coordination. The ideal candidate will act as a trusted partner to the CEO, ensuring priorities are executed seamlessly and business objectives are advanced effectively.

• Full-stack developer good at react.js and node.js. 
• Should be good at algorithms 
• Working experience in AWS is a plus

Job Title: Network Engineer

Job Summary:

The Network Engineer will design, implement, and manage various network solutions to ensure the smooth operation, security, and efficiency of the organization's IT infrastructure. This role requires a deep understanding of network architecture, protocols, and security.

Key Responsibilities:

• Network Design and Implementation:
• Design and deploy functional networks (LAN, WAN, WLAN, VLAN, VPN).
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).

Network Maintenance and Monitoring:

• Monitor network performance and ensure system availability and reliability.
• Use tools to monitor network performance, troubleshoot network issues, and optimize network performance.

Security Management:

• Implement and manage network security measures (e.g., firewalls, intrusion detection systems).
• Regularly update network security measures to protect against vulnerabilities and cyber threats.

Technical Support:

• Provide technical support to users and resolve network issues.
• Liaise with vendors and other IT personnel for problem resolution.

Documentation and Reporting:

• Maintain comprehensive documentation of the network configurations, including network diagrams and operational procedures.
• Prepare and maintain network reports and logs.

Network Upgrades and Scalability:

• Plan and execute network upgrades and expansions to support the organization's growth.
• Evaluate new network technologies and make recommendations for enhancements.

Compliance and Standards:

• Ensure network configurations comply with industry standards and best practices.
• Adhere to regulatory requirements related to network management.

Required Skills and Qualifications:

• BE / Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional certification (e.g., CCNA, CCNP, CompTIA Network+) preferred.
• Proven experience as a Network Engineer or Network Administrator.
• In-depth knowledge of network protocols (e.g., IP, BGP, OSPF, EIGRP, HSRP).
• Hands-on experience with network hardware (e.g., Cisco, Juniper, HP, Fortinet Switch).
• Proficient in network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Nagios).
• Strong understanding of network security principles and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.

Preferred Skills:

• Experience with virtualization technologies (e.g., VMware, Hyper-V networking ).
• Familiarity with cloud networking (e.g., AWS, Azure).
• Experience with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization).

Working Conditions:

• 5 days in Office- Wissen Technology, Cessna Business Park, Kadubeesanahalli, Bellandur, Bangalore- 560103
• May require on-call duties or after-hours work to address network issues or perform upgrades.
• Work may involve lifting and installing networking equipment.

Role Overview

We are looking for a Tech Lead with a strong background in fintech, especially with experience or a strong interest in fraud prevention and Anti-Money Laundering (AML) technologies. 

This role is critical in leading our fintech product development, ensuring the integration of robust security measures, and guiding our team in Hyderabad towards delivering high-quality, secure, and compliant software solutions.

Responsibilities

• Lead the development of fintech solutions, focusing on fraud prevention and AML, using Typescript, ReactJs, Python, and SQL databases.
• Architect and deploy secure, scalable applications on AWS or Azure, adhering to the best practices in financial security and data protection.
• Design and manage databases with an emphasis on security, integrity, and performance, ensuring compliance with fintech regulatory standards.
• Guide and mentor the development team, promoting a culture of excellence, innovation, and continuous learning in the fintech space.
• Collaborate with stakeholders across the company, including product management, design, and QA, to ensure project alignment with business goals and regulatory requirements.
• Keep abreast of the latest trends and technologies in fintech, fraud prevention, and AML, applying this knowledge to drive the company's objectives.

Requirements

• 5-7 years of experience in software development, with a focus on fintech solutions and a strong understanding of fraud prevention and AML strategies.
• Expertise in Typescript, ReactJs, and familiarity with Python.
• Proven experience with SQL databases and cloud services (AWS or Azure), with certifications in these areas being a plus.
• Demonstrated ability to design and implement secure, high-performance software architectures in the fintech domain.
• Exceptional leadership and communication skills, with the ability to inspire and lead a team towards achieving excellence.
• A bachelor's degree in Computer Science, Engineering, or a related field, with additional certifications in fintech, security, or compliance being highly regarded.

Why Join Us?

• Opportunity to be at the cutting edge of fintech innovation, particularly in fraud prevention and AML.
• Contribute to a company with ambitious goals to revolutionize software development and make a historical impact.
• Be part of a visionary team dedicated to creating a lasting legacy in the tech industry.
• Work in an environment that values innovation, leadership, and the long-term success of its employees.

Head of Creator Community (Remote)

Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.

Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.

Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Required Skills :

4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work

As a partial Google-acquired company, we’re proving success doesn’t come by accident.

Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards

Get the best from your life with Benison

Join the Benison Developer Family*

Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.

· Strong backend skills – C++

· Algorithmic thinking

· Experience with development in windows environment - VisualStudio

· Demonstrated creativity and intelligent thinking

· Troubleshooting & debugging (VS, WinDBG) skills

· Solid understanding of development processes

· Ability to use English on daily basis (reasonable spoken)

· Desire to learn new technologies

· Advanced networking and administration skills

For more information you may visit *

https://benisontech.com/" target="_blank">https://benisontech.com/

Job Description

It is a platform for parents to find and book kids' activity classes in their neighbourhood.

We are currently hiring a Frontend developer for a startup in the B2C marketplace space based out of Mumbai.  This startup is an Online Marketplace, that serves as a Discovery and Booking Platform for Kids’ Activity Classes. Operations were launched in  November 2019, and have over 20KParents and 500+ educators listed on our Platform across the major Tier-I and Tier-II cities in India.

Platform details are listed below :

1. A SaaS platform for educators to simplify the management of their classes and workshops.
2. Educators get access to a dashboard and use our Class Management tool to create listings, view registrations, manage bookings and payments.
3. The dashboard also provides analytics for teachers to track visitor traffic, see drop offs and understand which social media channel generates maximum ROI for them.
4. Discovery & Booking Platform for parents so that they can search, view and book classes and workshops for their children.

Top 2 role must have’s

1. You should have REACT JS experience of building a product
2. You should be willing to work in a very early stage startup

Tech skills required for this role:

• Front end design in REACT JS at least 1.5 years
• AWS server
• Mongo Database
• API's written in Nodejs

We are looking for a Node.js Developer who has experience building back-end services and managing data exchange between the server and user-facing applications. Responsibilities will include the development of back-end micro-services, maintaining the best possible performance for micro-service, quality and responsiveness of the application. You will work closely with the front-end developers in order to implement their components into the application.

• Writing reusable, testable, and efficient code
• Responsible for entire product lifecycle from concept to deployment
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection
• Integration of data storage solutions

• 3+ years experience in building micro-services using Node.js
• Expert in SQL querying with Mysql/PostgreSQL and ORM (Object Relational Mapper) libraries like TypeORM.
• Able to integrate multiple data sources and databases into one system
• Good understanding of server-side templating languages
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git