Senior Data Engineer

Company Description

First Connect Worldwide LLC, a licensed freight broker company, provides transportation and logistics services throughout the USA. With years of experience, our team delivers efficient and innovative transportation solutions to meet our customers' needs. As a top-rated logistics and transportation company, we prioritize customer satisfaction and strive for excellence in all our services.

Role Description

The International sales Executive in a freight brokerage company plays a vital role in supporting the sales and logistics operations. This position bridges the gap between account executives, operations, customers, and carrier partners. The coordinator is responsible for managing customer inquiries, assisting with freight quotes, preparing sales documentation, and ensuring smooth coordination of freight movement. The goal is to provide excellent customer service, maintain organized communication, and support the sales team in achieving revenue goals.

Key Responsibilities:

• Drive new business acquisition through outbound sales activities, including cold calling, email outreach, and lead generation.

• Monitor daily sales activities, pipelines, and performance metrics of the team

• Develop and implement sales strategies to improve conversion rates and revenue.

• Participate in high-value client discussions, negotiations, and deal closures

• Collaborate with management to align sales goals with business objectives.

• Meeting or exceeding monthly sales targets.

Qualifications:

• Bachelor's degree in business, logistics, or a related field preferred.

• 6 months to 3 years of experience in an ed tech, telesales, logistics transportation, or freight brokerage environment preferred.

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Ability to work under pressure and meet tight deadlines.

• Strong attention to detail and accuracy in data entry and documentation

• Team player with a customer-focused attitude.

What you will get:

• Attractive fixed salary

• Performance based 15 to 25% of incentives.

• Opportunity to build and scale a high-performing sales team

• Exposure to strategic decision-making and client management

• Professional growth in a rapidly expanding organization

• Meal facility will be provided by the company

• Provident Fund as per the statutory norms.

• There is 5 day’s working in our company i.e. Saturday and Sunday are off.

• A two-sided cab facility if your area is in a cab zone. Or you will get a traveling allowance

• Be a party of our Fun Fridays and Appreciations Town halls.

• Attractive increments yearly. 

Strong Enterprise B2B SaaS Sales Profile

Mandatory (Experience 1) – Must have minimum 3+ years of experience in Enterprise B2B SaaS Sales, with a strong focus on end-to-end sales management including prospecting, qualification, solutioning, negotiation, and closure.

Mandatory (Experience 2) - Must have strong hands-on experience in new business acquisition along with exposure to existing account management, including upselling and cross-selling opportunities.

Mandatory (Experience 3) – Must have managed long enterprise sales cycles (6+ months) and independently driven complex, multi-stakeholder deals from discovery to contract signing.

Mandatory (Experience 4) – Must have closed minimum ₹25 Lakhs ARR per deal and managed a portfolio of ₹1 Cr+ ARR (e.g., 4 enterprise deals worth ₹25L+ each).

Mandatory (Industry) – Prior experience in Logistics / Supply Chain SaaS Sales is strongly preferred. Candidates selling supply chain visibility, fleet management, freight tech, ERP, TMS, or related enterprise tech solutions will be highly preferred.

Mandatory (Stakeholders) – Must have experience engaging and negotiating with CXO / Senior Decision Makers (Supply Chain Heads, Logistics Heads, COOs, CIOs, etc.) in enterprise accounts.

Mandatory (Skills) – Strong communication, presentation, solution selling, and negotiation skills with the ability to design client-specific solutions and articulate value propositions clearly.

Mandatory (Tools & Process) – Experience in structured enterprise sales processes, pipeline forecasting, and CRM usage (Salesforce / HubSpot / Zoho or equivalent).

Mandatory (Location) –Candidate must be based out of Mumbai.

Candidate must be proficient in using oracle database as a powerful

RAD platform. Must possess the following skills

MANDATORY SKILLS

􀀀 Oracle Application Express

􀀀 Oracle SQL

􀀀 Oracle PL/SQL

􀀀 Oracle Data Modelling

􀀀 Oracle Database performance and tuning

OPTIONAL SKILLS

􀀀 HTML5

􀀀 CSS

􀀀 Web design

􀀀 Data security

􀀀 Web security

Experience of at least 2-3 Years of Business Application development

• Solid experience in designing, implementing, and securing cloud environments, including services such as EC2, S3, RDS, IAM, VPC, and CloudTrail.
• Strong understanding of DevOps methodologies and experience with CI/CD pipelines and tools (e.g., Jenkins, GitHub, SonarQube).
• In-depth knowledge of cloud security best practices, industry standards, and compliance frameworks (e.g., NIST, CIS, ISO 27001).
• Proficiency in scripting languages such as Python, Bash, Groovy.
• Experience with Infrastructure-as-Code (IaC) tools like AWS CloudFormation or Terraform.
• Familiarity with security scanning and monitoring tools, such as AWS Security Hub, GuardDuty, Inspector, or third-party solutions.
• Strong understanding of network security concepts, including firewalls, VPNs, and secure network architectures.
• Knowledge of secure coding practices and experience with application security testing tools (e.g., SAST, DAST, fuzzing, and secure coding patterns).
• Excellent problem-solving skills and ability to work collaboratively in a team-oriented environment.
• Participate in incident handling and other related duties to support the information security function.
• The ability to learn and apply new concepts quickly
• Strong written and oral communication skills

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Responsibilities‌ ‌:‌ 

• Build, plan and implement the overall marketing strategy
• Manage the strategy
• Manage and train the rest of the team
• Stay up to date with the latest technology and best practices
• Manage all digital marketing channels
• Measure ROI and KPIs
• Prepare and manage a marketing budget
• Oversee all the company's social media accounts
• Collaborate with the design team to create a social media calendar.
• Manage and improve online content, considering SEO and Google Analytics
• Forecast marketing performance trends in terms of consumer acquisition 
• Monitor competition and provide suggestions for improvement
• Update and maintain the monthly report on a regular basis- Keeping a routine check on marketing targets and achievements

Requirements‌ ‌:‌ ‌

• Good interpersonal, communication and social skills.
• Impeccable time management skills with the ability to multitask
• Good knowledge of all different marketing channels
• Good knowledge and experience with online marketing tools and best practices
• Ability to understand current and future trends in the digital content and social media space..
• Fluent in English and Hindi‌
• 4 years of experience as a Marketing Head
• 2 years of experience in developing and implementing marketing strategies
• Experience with microsoft office ( Excel )
• Preferable a degree in Marketing, Digital technologies, Communication or relevant fields
• Sense of ownership and pride in your performance and its impact on the company’s success
• Passion‌ ‌for‌ ‌fitness,‌ ‌mobile‌ ‌and‌ ‌technology‌ ‌is‌ ‌a‌ ‌plus!‌ ‌