Machine Learning Engineer

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Title: Frontend Developer

Location: Arjan Garh, MG Road (Delhi)

Job Type: Full-time, On site

**IMMEDIATE JOINERS REQUIRED**

About Us

Our Aim is to develop ‘More Data, More Opportunities’. We take pride in building cutting-edge AI solutions to help financial institutions mitigate risk and generate comprehensive data. We are looking for a talented Frontend Developer to join our dynamic team and contribute to that which makes a real impact.

Job Summary

We are looking for a creative and technically skilled Front-End Developer who can seamlessly blend UI/UX design principles with robust coding practices. The ideal candidate will collaborate with our development team to create visually appealing and user-friendly web applications.

Key Responsibilities

• UI/UX Implementation: Convert design prototypes (e.g., from Figma, Sketch) into pixel-perfect HTML/CSS. Ensure the design is responsive using CSS media queries, Grid, and Flexbox.
• Design and implement RESTful APIs or GraphQL endpoints using backend stacks such as Node.js (Express/Nest), Python (Django/Flask), Java (Spring Boot)
• Feature Development: Develop new user-facing features using HTML, CSS, and JavaScript. Build reusable code and libraries for future use.
• Cross-Functional Collaboration: Work closely with back-end developers to integrate UI components with server-side logic.
• Version Control: Use version control systems like Git to manage and review reusable, clean, and efficient code.
• Responsive Design: Develop websites that work across different screen sizes, from mobile phones to large desktops, by using a mobile-first approach and CSS methodologies.
• Testing and Debugging: Identify and resolve functionality issues to ensure smooth user experiences across various browsers and devices.
• Continuous Learning: Stay updated with emerging front-end technologies, best practices, and industry trends.

Qualifications

• Education: Bachelor's degree in Computer Science, Web Development, or a related field.

Required Skills and Experience:

• Minimum 2 years of software development experience—emphasis on frontend, but ideally exposure across full-stack development.
• Proficiency in HTML5, CSS3, and JavaScript.
• Experience with modern front-end and back end frameworks.
• Familiarity with version control systems such as Git.
• Familiarity with design tools such as Figma, Sketch, or Adobe XD.
• Knowledge of responsive design and cross-browser compatibility issues.

Soft Skills:

• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Ability to work in a collaborative environment and meet deadlines.

Key Responsibilities

Salesforce & DealHub Administration

• Own the day-to-day enhancement and support of DealHub CPQ, including its most complex configuration areas: advanced pricing rules and conditions, constraint-based product configuration, dynamic bundles, approval workflows, output document templates, and DealRoom customization
• Manage and maintain the DealHub–Salesforce integration, ensuring data integrity, sync reliability, and alignment between CPQ objects and Salesforce records (Opportunities, Quotes, Products, Pricebooks)
• Own core Salesforce admin tasks: user management, profiles, roles, permission sets, and security controls
• Build and maintain custom objects, fields, record types, page layouts, list views, and validation rules
• Monitor org health, data quality, and storage; perform routine audits and deduplication
• Assist with deployments and release management using Gearset, including change tracking, comparisons, and sandbox-to-production pipelines
• Leverage Sweep.io to support org visualization, documentation, and Salesforce configuration management
• Maintain reports, dashboards, and views to support business visibility and decision-making
• Serve as the primary point of contact for user support across Salesforce and DealHub, and a first-line resource for the broader IS stack
• Troubleshoot and resolve user-reported issues promptly, escalating to senior team members or vendors when needed
• Manage user provisioning and deprovisioning across systems in accordance with IT policies
• Onboard new users with guided setup, training, and documentation
• Maintain a support queue and keep users informed of progress and resolution

Application Configuration & Integrations

• Own and evolve the DealHub–Salesforce integration, including field mappings, sync logic, and troubleshooting data flow issues between the two systems
• Help document system configurations, integration logic, and data flows across the IS stack

Documentation & Continuous Improvement

• Maintain up-to-date internal documentation including user guides, process maps, and system configuration notes
• Identify opportunities to improve user adoption, system usability, and process efficiency across the stack
• Stay current with Salesforce and DealHub releases; proactively flag relevant new features to the team
• Contribute to IS team projects and initiatives as directed by the Business Applications Manager

What We're Looking For

• Hands on experience with DealHub Subscription Billing System and Consumption Based pricing
• Salesforce Administrator certification (ADM 201) - relevant experience will be evaluated alongside other salesforce certifications.
• 3–5 years of hands-on Salesforce experience in a professional or project-based setting
• Solid working knowledge of core Salesforce features: objects, fields, automation, reports & dashboards, user management, and security model
• DealHub experience, including demonstrated proficiency in its most complex configuration areas:
• Advanced pricing rules, tiered and usage-based pricing, and multi-currency scenarios
• Constraint-based and configurable product bundling
• Complex approval workflows and conditional approval chains
• Output document template design and dynamic content logic
• DealRoom configuration and buyer experience customization
• DealHub–Salesforce integration management and troubleshooting
• Clear, professional communication skills — able to explain technical issues to non-technical stakeholders
• Strong attention to detail and ability to manage multiple open requests simultaneously
• Collaborative, team-oriented approach with a genuine interest in helping users get the most from their tools
• Experience with Salesforce Flow or advanced process automation
• Exposure to integration platforms or iPaaS tools (e.g., Workato, Zapier, or similar)
• Experience with data management tools such as Data Loader, Dataloader.io, or Validity DemandTools

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action

Location: Bangalore, Gurgaon, Work From Home

Function: Software Engineering → Mobile Development

• Previous working experience as a MERN/MEAN  Stack Developer for 1 year (Minimum).
• In depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 2+ versions or React
• Experience creating front end applications using HTML5, Angular/React, LESS/SASS
• Hands on experience with JavaScript
• Development on both client and server-side
• Experience on Angular 2+  and React Js will be an plus point
• Experience on both MEAN/MERN Technologies will be an advantage.

We at Uno Finance are looking for Rockstar Sales Associates who would help us solve one of the biggest problems of our country – Medical Financing. You will help us develop end-to-end relationships with new and existing customers and increase our volume of business. You will join a dynamic and fast-paced environment and work with cross-functional teams to analyze the key pillars of Lending – intention to repay and the capacity to repay as utmost important criterion for approval of loans.

Key Responsibilities:

• Willing to familiarize yourself with the company’s vision and mission, seeking to accomplish set goals and objectives.
• Identifying new business opportunities
• Cultivating strong Relationships with new clients, while maintaining existing client relationships.
• Promote Company’s Products.
• Increase Volume of Sales and meet the targets given on monthly basis.
• Coordinate marketing and networking Events.
• Conduct Market Research and Identifying Potential Clients.
• Working closely with staff across departments to implement growth strategies.

Requirements:

• 12^th Pass/Bachelor’s Degree in any field having prior experience of 0-1 year in Sales.
• Excellent Verbal Communication Skills.
• Friendly and Personable demeanor.
• Ability to handle multiple projects simultaneously and work under pressure.