Social Media Managment

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

🚀 Hiring: Node.js Developer

⭐ Experience: 2+ Years

📍 Location: Mumbai (Andheri East)

⭐ Work Mode:- 5 Days Work From Office

⏱️ Notice Period: Immediate Joiners or 15 Days

(Only immediate joiners & candidates serving notice period)

We’re looking for a passionate Node.js Developer to join our team! If you have hands-on experience with Node.js, Express.js, REST APIs, and databases (such as MongoDB/MySQL/PostgreSQL), we want to hear from you.

✅ Key Skills:

• Strong in JavaScript (ES6+), Node.js, Express.js
• Strong knowledge of JavaScript (ES6+), Express.js, and asynchronous programming.
• Experience with databases (MongoDB, MySQL, or PostgreSQL).
• Familiarity with REST APIs, authentication (JWT/OAuth), and security best practices.
• Experience with Git/GitHub and Agile development methodologies.
• Basic knowledge of cloud platforms (AWS, Azure, GCP) is a plus.
• Develop, test, and maintain server-side applications using Node.js.

Responsibilities & Duties: Making Call to Customers, Maintaining the Database, Online Sales

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

• Understand fundamental design principles and best practices for developing backend servers and web applications  Gather requirements, scope functionality, estimate and translate those requirements into solutions.  
• Implement and integrate software features as per requirements. 
•  Deliver across the entire app life cycle.
•   Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
• Design effective data storage for the task at hand and know how to optimize query performance along the way.  
• Follow an agile methodology of development and delivery  
• Strictly adhere to coding standards and internal practices; must be able to conduct review code  Mentor and possibly lead junior developers  
• Contribute towards innovation  Performance optimization of apps 
•  Explain technologies and solutions to technical and non-technical stakeholders  
• Diagnose bugs and other issues in products  
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

• 4+ years experience with Core Python development  Design and implementation of high-availability, and performant applications on Unix environment  
• Good with multithreading and data structures  
• Develop back-end components to improve responsiveness and overall performance  
• Familiarity with database design, integration wiht applications and python packaging.  Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations  
• Familiarity with functional testing and deployment automation frameworks  
• Experience in development for 3-4 production ready application using Python as programming language  
• Experience in writing unit test cases including positive and negative test cases 
•  Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity) 
•  Experience with Agile and DevOps methodology 
•  Very good problem-solving skills  
• Experience with Web technologies is a plus  
• Experience with ELK stack is a plus.

• Translate product designs and features into high-quality code within project constraints through diligent planning and attention to detail.
• Design and develop efficient reusable components. Follow SDLC best practices by ensuring coding and testing standards.
• Take the lead to maintain and refactor code and remedy performance bottlenecks.
• Collaborate with different tech teams, product teams, and QA. Exhibit excellent teamwork and help achieve team goals. Keep key stakeholders informed about progress and problems; avoid surprises.
• Work to architect simple, reliable, and elegant applications. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Identify and communicate improvements to development tools, processes & workflows. Contribute to a collaborative work environment and a culture of ownership.
• Participate in understanding problems for our specific target and finding solutions for them.

• Strong knowledge of Android design principles, patterns, and best practices.
  Good problem-solving skills and verse with OOPs fundamentals.
• Proficiency in Java, Kotlin, and a solid understanding of Android SDK and other components (MVP/MVVM, Architecture components, Jetpack, Dagger, RxJava, Coroutines, Data binding, Retrofit, etc).
• Knowledge of clean architecture and its implementation.
• Proficient with developing apps optimized for different android versions and devices of varying performance.
• Strong system design and architecture skills.
• Experience with multi-threading, memory management, databases.
• Experience in working with REST APIs, JSON, XML, etc.
• Experience/Knowledge of unit testing and integration testing.
• A knack for profiling, performance tuning, and optimization.
  Skills that will give you an edge
• Hands-on experience with supporting payments and integrating payment gateways
• Experience with progressive web apps, service workers
• Strong grasp over frontend unit and end-to-end testing frameworks

Job Responsibilities:

1.Make 20 Calls each day to filter and qualify leads as per the program suitability

2.Conduct min of 18 zoom meetings/walk-ins each week for qualified and interested candidates

3.Conduct minimum of 10 assessments each week against the shortlisted and thereby interested for enrolment candidates alone

4.Facilitate the entry level assessment and result discussions with the concerned as instructed by the reporting head
5.Bring in 3 closures each week of meticulously either full sale value or of part payments

6.Exhibit effective client relations and bring in passive income by creating referral database

7.Conduct in person meetings with walk-ins client as assigned

8.Maintain up-to-date MIS reporting (call logs, sales summary sheet, target tracker & Selection list Superr’30). And adapt to any new addition to the list.
9.Ensure 20 closures of 100 qualified leads assigned in a month
10.Attend all weekly review meetings and come prepared with the sales review summary report
11.Liaison efficiently with back-end operations for hassle free client handling and ensure client is informed with no discrepancy of his best chances and impact of our services

12.Attend all training programs as and when requested by the reporting head

13.Facilitate new joiner training programs as instructed by the head.

14.Participate in marketing initiatives as and when required.