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Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Job Summary:

We are looking for an experienced ETL Tester with 5 to 7 years of experience and expertise

in the banking domain. The candidate will be responsible for testing ETL processes,

ensuring data quality, and validating data flows in large-scale projects.

Key Responsibilities:

 Design and execute ETL test cases, ensuring data integrity and accuracy.

 Perform data validation using complex SQL queries.

 Collaborate with business analysts to define testing requirements.

 Track defects and work with developers to resolve issues.

 Conduct performance testing for ETL processes.

 Banking Domain Knowledge: Strong understanding of banking processes such as

payments, loans, credit, accounts, and regulatory reporting.

Required Skills:

 5-7 years of ETL testing experience.

 Strong SQL skills and experience with ETL tools (Informatica, SSIS, etc.).

 Knowledge of banking domain processes.

 Experience with test management tools (JIRA, HP ALM).

 Familiarity with Agile methodologies.

Location – Hyderabad

We are hiring BDM/BDEs with 1- 6 years of experience in IT service-based sales. Must have strong English skills, lead generation experience, and a proven track record in domestic/international client handling in IT Services.

1. Tracking/management of all software assets to include internal license assessments
2. Participate in software vendor contract/license negotiations and the development of software licenses and associated maintenance contracts.
3. Knowledge in SW license procurement & hands on experience in Ariba tool.
4. Prepare and assist in the performance of periodic compliance report
5. Provide support to end users regarding specific vendor product use rights
6. Assist in the establishment of internal and controls related to software asset management, governance and compliance
7. Exposure in Oracle, MS, IBM, Adobe and other enterprise licensing.
8. Handled Cloud – AWS, Amazon, GCP & Billing
9. Participated in license compliance audit.
10. Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers

Academic Qualification

 B.Tech/B.Sc/MSc in Electronics only

Job Description / Responsibilities

 1.    Thorough knowledge in MS office tools

2.      Knowledge in technical content writing

3.      Domain knowledge in Electronics and Communications Systems is an added advantage

Design and Develop OOTB and custom application on ServiceNow platform

with primary focus on HRSD development

 Responsible for design and architect of HRSD application like HR case

management, Enterprise On-boarding , HR integrations, Employee centre ,

HR taxonomy(etc.

 Work closely with the user experience and platform team to create and

enhance HRSD Employee portal and mobile application.

 The developer will be involved in developing and maintaining Processes on

ServiceNow platform and will need excellent knowledge of Service Portal

setup, JavaScript, HTML, CSS. jQuery, AJAX, angular.js etc.

 Testing of new and existing functionality

 Documentation of new and existing process

 Training of end users

Experience and Skills

Required

 About 4-7 years of experience in developing application using ServiceNow

platform Development & administration )

 Expertise with ServiceNow Human Resource Service Delivery application

in the area of HR case management , HR lifecycle events(On-boarding ,

offboarding etc etc), Employee Centre.

 Extensive experience creating custom Widget using html, CSS, bootstrap ,

AngularJS etc

 Experience with Now mobile app.

 Experience in extensive cross-browser testing and support.

 Hands on ServiceNow integration experience using Web Service, SOAP

/REST.

 Practical experience of servicenow integration with ERP systems like Oracle

Cloud

 An appreciation of supporting production systems and end users.

 Passion to work in Enterprise Applications area.

 Exceptional problem-solving skills, strong analytical & debugging skills.

 Understanding of software development processes

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Nice to Have :

 ServiceNow certified HR Implementation Specialist

 Experience with other ServiceNow applications like ITSM , SAM, Now

Platform.

 Adherence to agile development methods like SCRUM

Job Description

We are looking for a Mobile and Javascript developer who is proficient with React Native, React.js, and Typescript with 2 years of experience. The primary focus will be on developing UI components with React Native and React JS workflows with Typescript. This will include the use of automated integration tests with RTL. These components are expected to be robust and easy to maintain with the highest code quality. The coordination with the rest of the team working on different layers of the infrastructure should be effective. 

Responsibilities

• • Delivering a complete mobile application OR front-end application using React Native/React JS and Typescript.
• • Building reusable components/widgets and front-end libraries for future use.
• • Translating designs and wireframes into high-quality code.
• • Writing tested, idiomatic, and documented code.
• • Optimizing components for maximum performance across multiple web browsers.
• • Mentoring junior developers, peer-to-peer code reviews, and ensuring that high.
• • Code quality bar should be maintained. Skills
• • Excellent proficiency in React Native, JavaScript, CSS, and HTML, including DOM manipulation and the JavaScript object model.
• • Thorough understanding of React Native, React JS, Typescript, and its core principles.
• • Experience with popular React Native andReact.js workflows (such as React-Redux, React-Router, React Hooks, etc.)
• • Experience with Class components and Functional components.
• • Experience with React Testing Library (RTL). Familiarity with Enzyme, Jest Framework and Cypress.
• • Experience with data structure libraries (e.g. Immutable.js)
• Experience with Backend technology like NodeJS, AWS
• • Familiarity with the front-end development tools such as Babel, Webpack, NPM, etc.
• • Experience with code versioning tools Git and its workflows.
• • Ability to solve problems effectively.
• • Ability to learn and explore new things effectively.
• • Familiarity with RESTful APIs.
• • Ability to understand business requirements and translate them into technical requirements.
• • Professional, precise communication skills.
• • Clear understanding of design patterns especially MV*.
• Experience with AWS is a big plus

• - Work with UX and Product Management teams to design software
• - Work with Architects and Engineering leads to build scalable software
• - Back-end software development
• - Proficient in low level system arch design
• - Strong knowledge of web development - MVC, React / Angular Framework
• - Take Product Ownership
• - Testing and fixing bugs
• - Create security and data protection settings
• - Build features with a mobile responsive design
• - Experience with Agile/Scrum methodology, Behavior Driven Development, and CI/CD
• - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way

• - 3+ years of industry experience as a Backend/Full Stack Engineer
• - Degree in Computer Science or related field
• - Experience with developing web and mobile applications
• - Must have 2-5 years of experience building applications using front end technologies like – React, Angular 2+, JavaScript/Typescript, HTML5, CSS3 and Bootstrap 
• - Must have 2-5 years of full time Python (Django) experience, and hands-on experience through all stages of Agile software development life cycle. 
• - Ability to write optimized codes, debug programs, and integrate applications with third party tools by developing various APIs.
• - Proficiency with Python or relevant back-end scripting language
• - Proficiency with SQL/NoSQL databases, web servers (e.g. Nginx)
• - Experience with Cloud infrastructure (e.g. AWS), relevant microservices and load scaling
• - Maintains a strong knowledge base of new open source tech stacks, applications, techniques, and skills

• - A positive attitude, and a growth mindset
• - Great attention to details

• - Experience with serverless deployment  (e.g. Lambda)
• - Experience with API testing software (e.g. Postman)
• - Experience with multiple front-end languages and libraries (e.g. HTML/CSS, JS)
• - Good Humor