Social Media Manager

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 1.5 to 2 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

As an intern for the Artificial Intelligence business automation team, you will be focusing on researching and developing AI tools that automate some parts of our business automation. As business automation is important throughout the firm, you will have the opportunity to collaborate with teams across Springer. 

Job Title : Oracle Analytics Cloud (OAC) / Fusion Data Intelligence (FDI) Specialist

Experience : 3 to 8 years

Location : All USI locations – Hyderabad, Bengaluru, Mumbai, Gurugram (preferred) and Pune, Chennai, Kolkata

Work Mode : Hybrid Only (2-3 days from office or all 5 days from office)

Mandatory Skills : Oracle Analytics Cloud (OAC), Fusion Data Intelligence (FDI), RPD, OAC Reports, Data Visualizations, SQL, PL/SQL, Oracle Databases, ODI, Oracle Cloud Infrastructure (OCI), DevOps tools, Agile methodology.

Key Responsibilities :

• Design, develop, and maintain solutions using Oracle Analytics Cloud (OAC).
• Build and optimize complex RPD models, OAC reports, and data visualizations.
• Utilize SQL and PL/SQL for data querying and performance optimization.
• Develop and manage applications hosted on Oracle Cloud Infrastructure (OCI).
• Support Oracle Cloud migrations, OBIEE upgrades, and integration projects.
• Collaborate with teams using the ODI (Oracle Data Integrator) tool for ETL processes.
• Implement cloud scripting using CURL for Oracle Cloud automation.
• Contribute to the design and implementation of Business Continuity and Disaster Recovery strategies for cloud applications.
• Participate in Agile development processes and DevOps practices including CI/CD and deployment orchestration.

Required Skills :

• Strong hands-on expertise in Oracle Analytics Cloud (OAC) and/or Fusion Data Intelligence (FDI).
• Deep understanding of data modeling, reporting, and visualization techniques.
• Proficiency in SQL, PL/SQL, and relational databases on Oracle.
• Familiarity with DevOps tools, version control, and deployment automation.
• Working knowledge of Oracle Cloud services, scripting, and monitoring.

Good to Have :

• Prior experience in OBIEE to OAC migrations.
• Exposure to data security models and cloud performance tuning.
• Certification in Oracle Cloud-related technologies.

We are a software company seeking a Junior in-house International Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities and developing relationships with international clients to drive sales growth.

Key Responsibilities:

• Conduct market research to identify potential clients and new business opportunities.
• Develop and implement sales strategies to meet business objectives and sales targets.
• Develop and present sales proposals that showcase the value of our web and mobile applications, as well as any other tailored solutions required by clients
• Negotiate contracts and close sales deals with international clients.
• Build and maintain strong relationships with clients to ensure ongoing business and customer satisfaction.
• Collaborate with cross-functional teams to ensure successful project delivery.

Requirements:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Strong communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Strong organizational and time-management skills.
• Passion for technology and eagerness to learn about software solutions.

Why Join Our Team:

• Opportunity to work with a fast-growing and innovative company.
• Collaborative and supportive team culture.
• Professional growth and development opportunities.
• Attractive Incentives
• Intermediate Increments based on performance

If you are a motivated individual with a passion for international sales and technology, we encourage you to apply for this exciting entry-level opportunity!

• Call Customers with Overdue Accounts.
• Understand and Explain Benefits of Repayment and Credit History of Customer.
• Correct Customer Misunderstanding On Product Policy and Terms.
• Set Up Payment Plan and Follow-Up Schedule.
• Educate Customer On Consequences for Late Payment.
• Escalate Difficult or Unusable Case to Team Leaders.
• Provide Feedback On Reason for Default to Team Leader.

Role Description

Responsible for developing web applications as per the product requirements with a pre-approved design across multiple platforms using programming tools for Web development and Mobile application development. Work collaboratively with ML scientists, engineers, product managers, and Business SMEs in seeking details on the requirements, writing up technical specifications, proposing the tools and methods for the solution, developing the application after necessary approvals, unit testing the solution, providing testing support, and troubleshooting support for testers, participating in deployment plan, deployment and post-deployment support. Application development will involve wrapping the deep learning algorithms to provide a smart and engaging user experience.

General Requirements

• Should be familiar and have a working knowledge of different databases like MySQL, MongoDB, web servers (e.g. Apache)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Fluent with multi-tier systems, client-server concepts.
• Experience in debugging application programs, troubleshooting techniques, root cause analysis of problems.
• Must possess the good understanding and proven techniques incorporating Data Security concepts in application development.
• Knowledge and experience with applications running on on-premises data centers and on Cloud services.
• Experience working in a Project Team and exposure to test-driven development, different project methodologies such as Agile.
• Very good communication skills with collaborative, positive, can-do, user-centered attitude in a team environment.
• Innovative thinking capabilities, ability to multitask, maintain attention to detail in pressure and time sensitive situations.
• Demonstrated ability to interpret requirements and deliver reliable, scalable, tested solutions.
• Fluent in English, reading, writing, speaking and listening.

Key Requirements

• BS / B. Tech / BE degree in Computer Science or equivalent.
• Minimum 3 years of experience in building on web technologies and frameworks (JavaScript / TypeScript / HTML / CSS / AngularJS / Electron / ReactJS) database (MySQL or MongoDB ) and backend Technologies (Python, NodeJS, Java etc)
• Experience developing desktop and mobile application

• Build our strategic affiliate network through recruiting new affiliate & Influencer partners and actively managing relationships with our existing strategic partners, to provide quality business leads and cost-effective Lead acquisition.
• Setup, tracking, reporting, and manage affiliate program activity.
• Full management of lifecycle marketing for affiliate & Influencer
• partners.
• Generate monthly, weekly and quarterly reports along with analysis
• Ensure invoicing and payment schedules are current and on time, providing forecasting support for the business.
• Continually measure and optimize the overall program ROI
• Doing industry research and sourcing opportunities for overall business development
• Build a repository for effective sales pitches.
• Meet monthly, quarterly, annual revenue targets

Desired Profile of the candidate

• A self-starter who's comfortable working autonomously
• Experience in using affiliate tracking platforms
• Ahead for numbers, easily able to extract key insights from data
• Has to experience in creating pivots and using MS Excel overall
• Team player with a drive to help other people
• Ability to analyze data and give recommendations
• Work with multiple stakeholders for the flow of information and business process
• A passion for achieving targets