Social Media Manager

• Strong Customer Success Executive, preferably from B2B Product companies
• Mandatory (Experience 1): Must have 2+ YOE in a Customer Success / Support role in Tech-focused companies
• Mandatory (Experience 2): Must have worked on Customer Onboarding, Training, and engagement (end-to-end customer lifecycle management)
• Mandatory (Experience 3): Must have handled Customers queries across multiple channels - Email, Chat and call

Preferred

• Preferred (Company): B2B SaaS Product Company

Key Responsibilities:

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.
• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Conduct regular store audits and ensure the store's appearance is up to company standards.
• Handle store budgets, payroll, and scheduling efficiently.

Key Responsibilities:

• Develop and maintain both front-end and back-end components of web applications.
• Collaborate with product managers, designers, and other developers to build user-friendly features.
• Write clean, maintainable, and efficient code that adheres to coding standards and best practices.
• Build reusable code and libraries for future use.
• Optimize applications for maximum speed and scalability.
• Implement responsive design to ensure consistent user experience across all devices.
• Work with databases (SQL/NoSQL) and integrate with third-party services and APIs.
• Troubleshoot, debug, and optimize application performance.
• Participate in code reviews, ensuring code quality and consistency across the team.
• Stay updated on the latest industry trends and best practices in full-stack development.
• Contribute to an agile development process, attending sprints, standups, and retrospectives.

Required Skills and Qualifications:

• Proven experience as a Full Stack Developer or similar role.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (React.js, Next.js, Angular, or Vue.js).
• Strong experience in back-end technologies such as Node.js, Python, Ruby, Java, or PHP.
• Familiarity with database technologies (e.g., MySQL, PostgreSQL, MongoDB).
• Experience with version control systems, particularly Git.
• Knowledge of RESTful API design and integration.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud is a plus.
• Experience in microservices based architecture is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Excellent communication skills, both verbal and written.

• Conducting keyword research using dedicated software, and generating new keyword ideas.
• Analyzing website and social media pages, then making recommendations for improvement.
• Monitoring website traffic, search results, and developing strategies.
• Generating content ideas and delegating these to the team.
• Overseeing content creation and offering suggestions.
• Updating outdated content.
• Optimizing pages for desktop, tablet, and mobile use.
• Developing link-building strategies.
• Managing paid search campaigns.
• Keeping up to date with new trends and best SEO practices.

• BSc in marketing or similar.
• HTML and JavaScript experience.
• Previous experience in a similar role would be advantageous.
• Excellent written, verbal, and analytical skills.
• Experience with Google Analytics.
• Great customer service and interpersonal skills.
• Ability to follow specifications.
• Ability to work under pressure.

DevOps Engineer, Plum & Empuls 

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

Key Responsibilities

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.
• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status

• Bachelor's degree or equivalent practical experience.
• 1-2 years of experience working in sales, marketing, and/or consulting.
• Experience leading sales organizations and delivering business performance.
• People management experience.
• Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of your team.
• Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
• Lead strategic planning and projects to identify key growth opportunities in the Indian market, including quantitative analysis, industry research, and defining go-to-market plans.
• Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.

We are seeking API Test Engineer who has at least 6 years of experience in Software Quality Assurance. In this role you will participate with the processes, tools, techniques and practices for assuring adherence to quality standards for laboratory medical device new product development. Candidates must have database and coding skills.

Responsibilities

• Writes and automates software testing through API / Integration Tests
• Ensures deliverables meet audit criteria. Interfaces with Scum Team to ensure that systems are developed meeting the business need and specifications through API / Integration tests.
• Develops, publishes, and implements test scripts to ensure quality applications
• Work with multi-discipline teams on new production introduction project while adhering to software development and source control processes

Qualifications

• Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
• Experience with any automated API / Integration test technologies such as FitNess / REST API / Cucumber / Other
• Candidates must be able to do API and database testing
• Communicates and endorses strict adherence to methodologies, processes, and standards
• Performs risk-based testing
• Maintains defect documentation and logs
• Experience in Agile development processes and philosophies
• History of timely delivery while ensuring a quality focus
• Ability to work well with people and be both highly motivated and motivating
• Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
• Ability to work independently and proactively with minimal direction

Nice to Have

• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus