Social Media Intern

Position: Senior Data Engineer

Overview:

We are seeking an experienced Senior Data Engineer to design, build, and optimize scalable data pipelines and infrastructure to support cross-functional teams and next-generation data initiatives. The ideal candidate is a hands-on data expert with strong technical proficiency in Big Data technologies and a passion for developing efficient, reliable, and future-ready data systems.

Reporting: Reports to the CEO or designated Lead as assigned by management.

Employment Type: Full-time, Permanent

Location: Remote (Pan India)

Shift Timings: 2:00 PM – 11:00 PM IST

Key Responsibilities:

• Design and develop scalable data pipeline architectures for data extraction, transformation, and loading (ETL) using modern Big Data frameworks.
• Identify and implement process improvements such as automation, optimization, and infrastructure re-design for scalability and performance.
• Collaborate closely with Engineering, Product, Data Science, and Design teams to resolve data-related challenges and meet infrastructure needs.
• Partner with machine learning and analytics experts to enhance system accuracy, functionality, and innovation.
• Maintain and extend robust data workflows and ensure consistent delivery across multiple products and systems.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 10+ years of hands-on experience in Data Engineering.
• 5+ years of recent experience with Apache Spark, with a strong grasp of distributed systems and Big Data fundamentals.
• Proficiency in Scala, Python, Java, or similar languages, with the ability to work across multiple programming environments.
• Strong SQL expertise and experience working with relational databases such as PostgreSQL or MySQL.
• Proven experience with Databricks and cloud-based data ecosystems.
• Familiarity with diverse data formats such as Delta Tables, Parquet, CSV, and JSON.
• Skilled in Linux environments and shell scripting for automation and system tasks.
• Experience working within Agile teams.
• Knowledge of Machine Learning concepts is an added advantage.
• Demonstrated ability to work independently and deliver efficient, stable, and reliable software solutions.
• Excellent communication and collaboration skills in English.

About the Organization:

We are a leading B2B data and intelligence platform specializing in high-accuracy contact and company data to empower revenue teams. Our technology combines human verification and automation to ensure exceptional data quality and scalability, helping businesses make informed, data-driven decisions.

What We Offer:

Our workplace embraces diversity, inclusion, and continuous learning. With a fast-paced and evolving environment, we provide opportunities for growth through competitive benefits including:

• Paid Holidays and Leaves
• Performance Bonuses and Incentives
• Comprehensive Medical Policy
• Company-Sponsored Training Programs

We are an Equal Opportunity Employer, committed to maintaining a workplace free from discrimination and harassment. All employment decisions are made based on merit, competence, and business needs.

Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)

Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

• Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
• Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
• Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
• Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
• Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
• Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
• Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
• Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
• Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

• 5+ years of ServiceNow development experience, with a minimum of:
• 2+ years in ServiceNow TSM (preferred)
• Or CSM module experience with telecom domain projects
• Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
• Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
• Hands-on experience with:
• CMDB and CSDM modeling for telecom services
• Incident, Change, Problem, Case Management workflows
• Service Portals, Business Rules, Client Scripts, UI Policies
• Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
• Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
• Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – TSM or CSM
• Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
• Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
• Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

• Candidates must demonstrate hands-on experience in:
• TSM or CSM in a telecom setting
• CMDB development and customization
• Scripting and API development (evaluated during technical screening)
• Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

• Proficient in Kotlin
• Experience in MVVM Code architecture
• Understanding of using Jetpack libraries in Android
• Experience in RxJava techniques
• Capable of learning a new technology like Flutter
• Knowledge in Android app life cycle
• Have experience in Android app submission in PlayStore
• Ensure the performance, quality, and responsiveness of applications
• Proven software development experience and Android skills development
• Proven working experience in Android app development
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

Role and Responsibilities

• Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
• Iterate on our product suite to look for ways we can deliver more value to our customer
• Identify growth levers that can create significant improvements in our growth
• Analyze and scope new product features and initiatives with our data, marketing and engineering teams
• Run experiments and take ownership of analysis from these experiments/KPIs
• Write accessible documentation on product features and initiatives
• Work with usage data and analytics to track product rollouts and feature efficacy

Skills & Experience

• You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
• You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
• You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
• You have a strong analytical background and can dive deep into KPIs to understand how to improve them
• You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
• Excellent written and oral communication skills with the ability to multitask

Qualifications and Education Requirements

B.E, Any Graduation in IT

Job Title: UI Developer- HTML / CSS / JavaScript

Department: Technology and Research

Location: Mohali, Punjab

Reports to:  Technical Lead

Context

Sampana Digital (SDPL) (http://www.sampanadigital.com">www.sampanadigital.com)  is a digital technology company that provides end-to-end product engineering and digital transformation services. Our engineering services includes web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.

We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture and services.

Come and join us!   

Role Description

We are looking for a creative and skilled UI Developer to develop websites and applications with functionality and aesthetics in mind. The UI Developer will work with Back-End Developers and Front End Developers to ensure that the website is optimized for several devices and presented in an attractive way. As a UI Developer one must have excellent knowledge of HTML, CSS and JavaScript.

Job Responsibilities

• Writes high quality code & unit tests, builds, tests as per agreed timelines
• Participates in technical design and provides estimation
• Owns one or more small to medium features
• Becomes a go-to person in at least one area
• Communicates clearly and gets clarification upfront to minimise rework.

Skills

• Exhibit strong problem solving skills, helps other developers and demonstrates teamwork
• Understands detailed requirements and demonstrates excellent problem solving skills
• Deep understanding of software engineering practices, Design Patterns.
• Hands-on experience in UI framework
• Understanding of web markup, including HTML5, CSS3 and cross-browser compatibility issues.

• Proficiency in converting visual design (created in Adobe Photoshop, Illustrator,etc) into HTML CSS.

• Strong sense of ownership, drive and ability to deliver results
• Strong communication skills
• Must have experience in bootstrap/ responsive design
• Experienced in web performance testing tools

• The SA must have experience in the following areas:
• GCP Infrastructure as code (knowledge of terraform, etc.) and how to deploy
• GCP Service Architecture and Tooling knowledge
• Some experience with GCP Big Query to allow for strategies when online services need to query for data (scale cost vs fixed)
• Experience with online Google tools ecosystem (Tag Manager, Optimise, GMP)
• Some knowledge of network infrastructure on GCP
• Working with security gateways
• Working with elastic infrastructure and container technologies is desirable