Social Media Executive

Associate Manager - Mortgage Operations

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.

Key Responsibilities

·       Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

·       Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

·       Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

·       Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

·       Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

·       Identifying opportunities with existing customers for upselling and cross selling other services.

·       Creating/Managing process documentation for all customers.

·       Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

Skills and Qualifications

·       Prior experience in Operations Management.

·       12+ years in Mortgage Operations.

·       Experience of managing a team of 40-60 Full-time Employees.

·       Leadership and CRM skills.

·       Excellent Communication skills.

·       Transition Experience.

·       Hands-on experience in handling clients directly.

·       Proven track record in People Management.

Benefits

·       Performance-based Incentives.

·       Flexible work Environment.

Location

The role will be situated at our J P Nagar office.

- Writing queries used for front- end applications (websites, desktop applications)

- Designing and coding database tables to store the application data

.- Data modeling to visualize database structure.

- Reviewing query performance and optimizing code.

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for https://www.simplilearn.com/top-benefits-of-learning-devops-article" target="_blank">DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate https://www.simplilearn.com/best-ci-cd-tools-article" target="_blank">CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (https://www.simplilearn.com/open-source-pipeline-tools-for-devops-article" target="_blank">CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Job Description:

We are looking for an Assistant Manager in our HR Team (for Employer Branding and Internal Communication) to develop and deliver innovative and effective Employer Branding roadmap and action plans to promote the company as an employer of choice to prospective hires through social media, print and other communication formats and programs. We are looking for someone who can engage well with existing employees and play an important role in internal communication.

This role reports to Head of Human Resources.

KRA:

• Developing a comprehensive and sustainable employee engagement roadmap.
• Identifying and working / liaise with third party vendors to establish an overall all framework to continuously enhance and upgrade the Employer Branding and employee engagement to the current and future requirements.
• Planning, establishing, and collaborating with stakeholders to keep the social media presence and channels related to recruitment and employer branding fresh and relevant.
• Responsible for Employee Engagement, Employee Brand Management, Event Management related to employee engagement.
• Leading the development and delivery of internal communication plans and materials and managing events and engagement plans.
• Improving the Employee Engagement Index by conceptualizing and implementing various employee development and engagement initiatives.
• Expanding the company's online presence and developing creative ways to draw prospective employees to the company's website and identifying new recruitment opportunities through social media.
• Acting as Subject Matter Expert within Employer Branding by providing the best knowledge, best practices and innovative solutions to support the business.
• Establish campus connections and drive campus engagement / relationships to build a sustainable employer Brand.
• Identify gaps and early signals of engagement interventions [through L&D, upskilling and other HR interventions] basis the engagement surveys.

Desired Skills and Competencies:

• Passionate about creating an impact in the lives of employees.
• High energy, flexible and Independent/Enthusiastic, work well with internal & external teams and be able to adapt quickly to a fast-moving environment.
• Experience and strong understanding of stakeholder management.
• Fluent in English communication (verbal & written expression).

Looking for a highly skilled MEAN Full-Stack Developer who is comfortable with both front and back end programming.
1+ years in MEAN ( MongoDB, ExpressJS, Angular, NodeJS ) full-stack development.

Responsibilities and Duties

• Design client-side and server-side architecture.
• Design, Develop, and manage well-functioning databases and applications.
• Designing and developing user interactions on web pages.
• Designing and developing APIs.

Required Experience, Skills and Qualifications

• Working experience in MEAN backend (MongoDB, ExpressJS, NodeJS) with very strong JavaScript.
• Thorough Understanding of Angular 8 / 9
• Hands-on experience with JavaScript Development on both client and server-side
• Knowledge on HTML5, CSS3, Bootstrapping, XML and other NoSQL databases like DynamoDB ( Preferred Skill of DynamoDB )
• knowledge on RDBMS like MySQL, SQL Server, etc.
• Distributed Technology Web Services (SOAP, RESTFUL)
• Strong experience in API development & integration, Database Design, third party libraries
• AWS Cloud framework (Serverless) and technologies experience.
• Familiarity with CI/CD for deploying the code.
• Familiarity with code versioning tools such as git along with knowledge about branching, code merging, and code review strategies.

Experience:

• NodeJS: 1 years (Required)
• MongoDB: 1 years (Required)
• Total Work: 1 years (Required)
• Angular ( 7 / 8 / 9 ) : 2 years (Required)

Job Type: Full-time