Social Media Executive

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Candidate should be aware about backend testing

• Writing unit test cases using Junit and Mockito.
• Writing integration test cases using Spring Boot Test.
• Writing acceptance tests using Cucumber.

Candidate should be aware about frontend testing

• Writing Angular component tests using Jasmine and Karma.
• Writing Angular integration tests using Cypress and Cucumber.
• Candidate should be aware about backend testing
• Writing unit test cases using Junit and Mockito.
• Writing integration test cases using Spring Boot Test.
• Writing acceptance tests using Cucumber.
• Candidate should be contributing in designing and implementing regression test pack.
• Candidate should be aware about post deployment test suite.

EXCITED ABOUT YOUR TASKS? 

       ● Connect with potential clients to evaluate needs or promote products and services 

       ● Meeting or exceeding sales goals 

       ● Negotiating all contracts with prospective clients 

       ● Helping determine pricing schedules for quotes, promotions, and negotiations 

       ● Preparing weekly and monthly reports 

       ● Giving sales presentations to a range of prospective clients 

       ● Coordinating sales efforts with marketing programs 

       ● Understanding and promoting company programs 

       ● Obtaining deposits and balance of payment from clients 

       ● Preparing and submitting sales contracts for orders 

       ● Maintaining client records 

       ● Answering client questions about credit terms, products, prices, and availability.

WILL YOU NEED TO SUCCEED? 

       ● Bachelor’s degree in business or management 

       ● Successful track record in B2B sales and negotiation 

       ● A commitment to excellent client service 

       ● Excellent verbal and written communication skills 

       ● Proficiency with data analysis, forecasting, and budgeting 

       ● Proven ability to plan and manage resources 

       ● Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.  

We have an opportunity in our Transformers division for Sales & Marketing role of Power Transformers division, detailed JD attached for your ready reference.

Our Product Range –

• Power Transformers up to 200 MVA and 400 kV

• Generator Transformers

• Unit Auxiliary Transformers

• Special Application Transformers

Qualification: Electrical Degree/ Diploma

Nature of Experience:

·        Front line experience in Sales & Marketing, preferably tendering oriented business

·        Preferable exposure in Power Transformers sales or similar Equipments

·        Exposure to EB’s, Utilities, Electrical & Project Consultants, EPC contractors/ Project Houses & Industrial customers

·        Technical orientation for selling capital goods products

·        Field experience & ability to travel extensively

Responsibilities:

·        Achieve sales targets as targeted plan

·        Achieve collection targets as per plan

·        Attend cold calls, generate leads as per sales plan and achieve and develop business opportunities from multiple channels

·        Build and maintain relationships with large customers in the region to facilitate deep understanding of their needs and direct swift resolution of any customer queries

·        Participate in negotiations with potential customers in terms of product specifications, payment terms and timelines

·        Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department

·        Liaise with the Project Management Cell to ensure execution of orders in line with predefined timelines and criteria

·        Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department

·        All customer interaction activities to be properly logged and updated in appropriate systems

·        Provide timely response to the customer on any queries/issues raised by the client during finalization /execution/ post execution sales

·        Keep abreast with regional developments and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies

·        Provide inputs on market trends, competitor activities, customer feedback on products / services.

·        Distribute informative product catalogues to key decision makers in targeted companies

·        Conduct sales presentations to key decision makers in the SEBs and Industrial Groups for greater awareness of the productions and solutions being offered

·        Undertake pre-qualification work for the company products and services with all high volume customers and ensure successful completion

·        Support the Planning and Execution Department for the timely dispatch of the finished goods as per contractual terms and conditions

·        Ensure timely collections from customers by as per established controls and through regular follow ups with the customer

Midas is a fintech company that specializes in building state-of-the-art technological solutions for algorithmic trading, investments, and analytics for global financial markets. Headquartered in Mumbai, Midas aims to establish a strong presence in GIFT City (Gandhinagar), London, New York, and Singapore in the near future.

Our team consists of highly motivated and skilled individuals who serve sophisticated clients across various segments, including affluent individuals, high-net-worth individuals, ultra-high net-worth individuals, family offices, and institutions. We offer an excellent platform for personal and professional development within a highly committed and collaborative team in a mission-driven and results-oriented environment.

1. The ideal candidate should possess expert-level knowledge in technologies such as JavaScript, TypeScript, Node JS, MongoDB, Redis, Linux servers, and networking protocols (TCP and UDP). This includes understanding how to use these technologies to develop and deploy backend systems, as well as troubleshooting and optimizing them.
2. Proficient in automation technology, the candidate should be able to optimize existing infrastructure, identify and implement design patterns, and understand data structures and algorithms. This includes an ability to evaluate and recommend new technologies that can improve the performance and scalability of the system.
3. The candidate should be familiar with version control and project management tools such as GIT, JIRA, etc. and be able to use them effectively to manage and collaborate on code development.
4. Strong understanding of multithreading and multiprocessing concepts, and the ability to make tweaks and optimizations in similar domains for the purpose of improving performance and scalability.
5. Understanding of clustering and load balancing, including the ability to design and implement solutions that can improve the availability and scalability of the system.
6. Understanding of cyber security protocols and their application in the development and deployment of backend systems. This includes knowledge of best practices for securing systems, as well as the ability to identify and mitigate potential security threats.
7. Ability to implement CI/CD pipelines when needed. This includes an understanding of the various steps involved in creating, testing, and deploying code, as well as knowledge of the tools and technologies used to automate these processes.
8. Familiarity with tools such as NGINX or HAProxy and understanding how they can be used to improve the performance and scalability of the system.
9. Eagerness to learn and upgrade skills as per the demands of the product. This includes an ability to stay current with new technologies and best practices in the field, as well as a willingness to continuously improve one's own skills.
10. Proven experience in the industry and ability to work in a fast-paced environment. The candidate should have a solid understanding of the financial markets and the technology used to support them.
11. Strong problem-solving and analytical skills, ability to work independently and as part of a team. The candidate should be able to identify and solve complex problems and work effectively with others to achieve common goals.
12. Strong communication and interpersonal skills. The candidate should be able to effectively communicate with both technical and non-technical stakeholders, and work well in a team environment.

• 0-1 years of experience with CAD, CAM preferred

• Geo-magic and dental software preferred

• Excellent communication skills, both written and verbal

• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment

• The capacity to grasp quickly and self-learn

technical skills

1. Good numeracy and Computer skills.

2. A sound knowledge of engineering design principles.

3. Knowledge about Various 3D software.

4. Knowledge about Surface Modelling.

5. Basic Knowledge about FEA.

6. Should know how to troubleshoot any issues related to design

Company Description

Mindler is a technology enabled eco-system for career planning & development for students. We leverage technology, research, machine learning and algorithms to minimise the human bias in career decision making process. Founded by a team comprising of alumni from ISB, Harvard, IIT and some of the leading psychologists across the country, Mindler is the winner of the Economic Times Power of Ideas and was awarded and recognised by IIM-A, CIIE, Economic Times and Department of Science & Technology.

Job Description

• Ensure the technical feasibility of UX designs
• Build reusable/hygiene code and customize libraries/tools for future use
• Develop best user interaction and easy navigating features
• Optimize application for maximum speed and scalability, coordinating the same with design team to ensure the required files are in-place
• Ensure that all user input is validated using scripts
• Perform cross-browser testing before staging the platform to the backend integration
• Final functionality of the applications to be ensured after backend integration
• Collaborate with other team members and stakeholders

Job Specifications

• Proficient understanding of web markup, including HTML5 and CSS3
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Development experience on latest Angular versions is a must.
• Proficient understanding of code versioning tools, such as Git or Bitbucket
• Familiarity with tools such as as Gimp or Photoshop is a plus
• 2-6 years of experience in the domain of UI Development
• Tech (preferable)